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Reviews of western motel

2.5 out of 5
western motel
3501 Hardy St, Hattiesburg, MS

Reviews

5.6
Rating 10 - Excellent. 6 out of 22 reviews" "
Rating 8 - Good. 1 out of 22 reviews" "
Rating 6 - Okay. 4 out of 22 reviews" "
Rating 4 - Poor. 4 out of 22 reviews" "
Rating 2 - Terrible. 7 out of 22 reviews" "

6.0/10

Cleanliness

5.6/10

Staff & service

3.4/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tenisha, Louisville

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Isaiah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible!! Room wasn't cleaned properly. Shower, sink and toilet all had low water pressure, took what seemed like ages for the shower to heat up, shower head only had two settings and one didn't work at all! Sheets are assumed to not be cleaned or stored properly...I shouldn't be laying in bed and be itchy literally the whole time. Made reservations and PAID ONLINE and when I get there to check in I'm asked for a deposit when a deposit is not mentioned on the site or the booking site AT ALL. Newly programmed key card didn't work properly either. I had to stand there almost the whole stay for ten plus minutes just to get into my room, went and told management and nothing was done about it. 1/10 would not recommend.
Stayed 3 nights in Mar 2024
Response from Sejel Patel on Mar 26, 2024
Thanks for your valuable feedback. Sorry for inconvenience cause by us. We are trying to do as much as we can. For the sure, next time everything was good. Hope to see you soon again!

4/10 Poor

Katoshia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Did not let me no that there was a deposit before hand and tv remote did not work no parking space no bath towels
Stayed 1 night in Mar 2024
Response from Sejel Patel on Mar 26, 2024
Thanks for your valuable feedback. Sorry for inconvenience cause by us. We are trying to do as much as we can. For the sure, next time everything was good. Hope to see you soon again!

4/10 Poor

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities
Sheets were clean, but the exposed box spring under the mattress was disgusting. It had many dark stains on it. The bathroom wall, clear up and clean a long time and had several brown stains on it near the toilet paper dispenser. my expectations are not high at this price range, but this place failed to thrm
Stayed 1 night in Mar 2024
Response from Sejel Patel on Mar 26, 2024
Thanks for your valuable feedback. Sorry for inconvenience cause by us. We are trying to do as much as we can. For the sure, next time everything was good. Hope to see you soon again!

10/10 Excellent

Aubrey

Business traveler, Traveled with partner
Everything was smooth fast quick and easy. Thanks.
Stayed 1 night in Feb 2024
Response from Sejel Patel on Mar 9, 2024
Hello AubreyThanks for your valuable response. Hope to see you again!Thanks,Management,Western Motel

4/10 Poor

TERRILL

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Attendant didn't want to open door in the cold weather. OLD everything was old. One channel, doors flirty. Locks needs upgrading, bedspread & towels needs upgrading. The only good i found was the water pressure
Stayed 1 night in Feb 2024
Response from Sejel Patel on Mar 9, 2024
Hello TerrillSorry for inconvenience caused by our attendant. On behalf of safety and management we closed doors at all the time. Once again sorry for inconvenience caused to you. Hope to see you again soon!Thanks,Management,Western Motel

2/10 Terrible

Qntavious

Stayed 2 nights in Nov 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
We walk in first we do is go to pee well someone beat us to it. 3 guess stayed and 2 towels no hand soap and the front had no idea we had booked this stay lol typical if you want cheap and don’t give a damn plus it’s a weekly and monthly place as well so seedy people there
Stayed 1 night in Nov 2023
Response from raj on Nov 6, 2023
thanks for your comments

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Uuiuu
Stayed 1 night in Oct 2023
Response from raj on Nov 6, 2023
thanks for staying with us

2/10 Terrible

Montressa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad area/ unclean/not safe
Stayed 1 night in Sep 2023
Response from raj on Oct 15, 2023
thanks for your comments, we will make sure it will be up to your expectation next time when you arrive. however we thank you for comments which we use for our improvement,

6/10 Okay

Carla

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Definitely no frills
Raj and his wife are super sweet. This place was packed every day and it looks like they may be working on bettering it, but…in my room there were burn holes in the sheets. The ceiling paint and floor tile are peeling. I was supposed to have two double beds but had a king bed. This place is on a main road with everything you could want close by. Even though on a main road it was quiet. There were NO bugs and the bed was comfortable so to me it is fine if you just need a nights rest.
Stayed 2 nights in Sep 2023
Response from Raj on Sep 16, 2023
, Thank you very much for your stay with us. We had joy serving you. We are improving our standards. Thanks a lot again for your comments.

6/10 Okay

Greg

Traveled with family
Liked: Staff & service
Was ok for the money
Stayed 1 night in Jun 2023
Response from Management on Jul 21, 2023
Thank you Greg for your honest response.We are sorry that you are not fully satisfied with your stay. We really apologise for the inconvenience.We will try to meet your expectations next time when you stay with us.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
It was relaxing and quite
Stayed 1 night in Mar 2023
Response from Management on Mar 12, 2023
Thank you very much for your kind response to the stay Sir!We wish to deliver the same experience every time you stay our motel. Hope to see you next time!

2/10 Terrible

Elina

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in personnel has no clue how to check us in. Asked what our room number was when she is the one that assigns us the room.
Stayed 1 night in Feb 2023
Response from Management on Mar 2, 2023
We are really sorry for the inconvenience caused to you. We resolved this issue, I think you are our first online customer since we started doing business in the online, that must caused a problem to understand system from our end. Now, our staff are fully aware of the process. We hope to see you soon and have a great feedback from you!

10/10 Excellent

Ms Anji

Stayed 1 night in Feb 2023
Response from raj on Nov 6, 2023
thanks for your say with us

6/10 Okay

Jeff

Stayed 1 night in Feb 2023
Response from Management on Mar 19, 2023
Thank you for your three star rating Sir!Can you please mention what made you disappointed to give this rating. We would hope to resolve it by the next time you choose to stay with us. See you soon!