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The property is out dated. We could not watch live tv. Our room did not get cleaned by room service. Customer service was poor. The towels are thin and scratchy. The furniture was dusty. The building on the outside was not repaired and outdated. Parking lot was always difficult. I will never stay here ever again.
Greta
Stayed 2 nights in Apr 2024
Response from The Radisson Hauppauge Team on Apr 30, 2024
Thank you Greta for taking the time and giving us your feedback. We will speak with the team, for corrective action. We are sincerely sorry we did not meet your expectations.
6/10 Okay
Margaret
Apr 29, 2024
Staff was slow even though there were no guests- not friendly whole place smelled of weed.
Margaret
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on Apr 29, 2024
Thank you for your Feedback we sincerely appreciate it. We will drill down on the Front Desk Check in, and the odor.
Response from The Radisson Hauppauge Team on Apr 24, 2024
Yigal, thank you for your feedback, we are sincerly sorry we fell short of your expectations. We will drill down on our services and take corrective action.
Other than my card being charged after I done paid and paid a deposit which I’m waiting to get back. The room was good wish it had a microwave, the bathtub was leaky but for the time I needed it for after my surgery it was convenient.
Shannon
Stayed 2 nights in Apr 2024
Response from The Radisson Hauppauge Team on Apr 23, 2024
Thank you Shannon for your feedback, we are sincerely sorry to hear of your leaky bathtub, and we will have the team address this. Your unused deposit hold will be released 5-10 business days depending on your back
2/10 Terrible
shaunta
Traveled with family and small children, Traveled with family
Response from The Radisson Hauppauge Team on Apr 23, 2024
Thank you Shaunta for your feedback, we are sincerely sorry to hear this, and will look into the matter.
6/10 Okay
Vanessa
Traveled with partner
Apr 22, 2024
Disliked: Property conditions & facilities
We had booked a room with a king size bed and when we got there they told us they only had rooms with two beds available and the beds were full size.
Vanessa
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on Apr 23, 2024
Thank you for your feedback, we sincerely appreciate it. and our sincere apologies for not having the King bed accommodation's available for your arrival.
My key stopped working , i went to the desk twice in a row. The desk person came back up with me the 3rd time to “make sure i was at the correct room & doing it right” only to find out that i was correct. Then he told me to stay there and he went back downstairs and came back up with no avail . Then he ended up calling maintenance and they handled it . Building outside needs work for sure . The front doors don’t close and there’s only one door that opens in the front to get out. This place needs help.
Leota
Stayed 2 nights in Apr 2024
Response from The Radisson Hauppauge Team on Apr 22, 2024
Thank you for your feedback, we sincerely appreciate it, and will utilize it for improvements with the team, and maintenance department.
6/10 Okay
china
Apr 20, 2024
Disliked: Property conditions & facilities
china
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on Apr 22, 2024
Thank you so much for taking the time to give us your feedback, we sincerely appreciate it! and will utilize it to fine tune the operations.
Recommended , it was clean and the staff were nice, it's just the check in time and check out. Usual check in time was 3:pm , i checked in at 6 pm but still had to check out at 12. I was told $25 for 1 hour etc, $75 for 2 hours and $100 for 3 hours, other than that they were nice
Teshana
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on Apr 22, 2024
Thank you so much for taking the time to give us your feedback, we sincerely appreciate it! and will utilize it to fine tune the operations.
8/10 Good
Anita
Traveled with family
Apr 17, 2024
Liked: Staff & service
We came for the dance competition week. No restaurant in the hotel ( very limited timing ) and not much in the area. My room was clean.
Anita
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on Apr 19, 2024
Thank you for your feedback, we sincerely appreciate you taking the time to let us know how we are doing.
The property wasn't well staffed, the bar and cafe were not staffed. Common areas looked like they hadn't been vacuumed in weeks. Overall did not feel safe. Clientele were sketchy.
Michelle
Stayed 3 nights in Apr 2024
Response from The Radisson Hauppauge Team on Apr 11, 2024
Michelle, Thank you for your feedback, we are sincerely sorry to hear that we did not meet the expectations of our guests, we will drill down on the areas you mentioned for corrective action. Thank you again
Exterior doors remained unlocked to anyone who wanted to get inside. Rust on many metal parts. Non-smoking room had a strong smell of smoke. Grounds are filthy, lots of trash. Generally run down.
Allen
Stayed 1 night in Apr 2024
Response from The Radisson Hauppauge Team on Apr 10, 2024
Thank you for your feedback, and we will address the exterior doors, rust, smoke smell, and Grounds. We are sincerely sorry for the inconvenience.
6/10 Okay
Yuri
Traveled with family
Apr 8, 2024
Nothing
Yuri
Stayed 1 night in Apr 2024
Response from Radisson Hotel Hauppauge on Apr 9, 2024
Thank you for your feedback.
10/10 Excellent
Kelly
Apr 8, 2024
Liked: Cleanliness
Kelly
Stayed 1 night in Mar 2024
Response from The Radisson Hauppauge Team on Apr 10, 2024
Thank you for your feedback, we sincerely appreciate it!
There was NO HOT WATER to shower. Pot smoking up and down the several halways I had to walk to my room. There was no cover pad on the ironing board. The hair dryer was dirty. Mold or serious staining in the toilet. The heat could not be controlled. The tv reception was horrible and the picture was larger than the tv screen. No ice in the ice machine. I will never stay here again. And I will be looking for a refund. I checked out at 6:99am just to get out since people were yelling at 1 am 3:38am 4:02am I was wondering if this has turned into a residence hotel? Shame on you Radisson. You use to be a lovely hotel
Corinne
Stayed 3 nights in Apr 2024
Response from The Radisson Hauppauge Team on Apr 8, 2024
Thank you for your feedback we sincerely appreciate it, and will drill down on issue to make improvements. Our apologies for need meeting the expectations.
Rooms were obviously not checked during last house cleaning. Personal items left by previous customer(box of dildos). Cold water showers, white tape covering holes in tub. Don’t call the front desk because no one will answer. Outside of hotel was awful, branches and garbage everywhere.
Nicholas
Stayed 2 nights in Apr 2024
Response from The Radisson Hauppauge Team on Apr 8, 2024
Thank you for your feedback we sincerely appreciate it, and will drill down on issue to make improvements. Our apologies for need meeting the expectations.
Response from The Radisson Hauppauge Team on Apr 3, 2024
thank you for your 5/5 rating we sincerely appreciate it and will share it with the team!
2/10 Terrible
Ranjan
Traveled with family
Apr 2, 2024
Liked: Cleanliness
Disliked: Staff & service
Hotel was good. Atmosphere was nice. The guy at reception was very inattentive and less responsive. When entered in room, room was nice and clean, no complaint. But TV remote was missing. Tried to call reception but room phone had no information on it where to call. And worst part, room had no water supply. After complaining 3 times in morning we had to leave hotel without shower. Staff did not do anything to provide us hot water.
Ranjan
Stayed 1 night in Mar 2024
Response from The Radisson Hauppauge Team on Apr 2, 2024
Dear Ranjan, Thank you for your feedback, we will have our team check on the TV remote, and Phone information, and water supply.... please accept our apologies.
4/10 Poor
Marie, Centralislip
Apr 1, 2024
Disliked: Amenities
No microwave and bad tv reception
Marie
Stayed 3 nights in Mar 2024
Response from The Radisson Hauppauge Team on Apr 2, 2024
Marie, Thank you for your feedback, we are sincerely sorry to hear about the TV reception. Unfortunately our rooms do not have microwaves, but there are some in the lobby for guest use.
My room a/c did not work. There were burn holes on the carpet floor and on the window curtains. The smoke detector was broken and hanging off the wall. Very disappointed.
Ashley
Stayed 4 nights in Mar 2024
Response from The Radisson Hauppauge Team on Apr 2, 2024
Dear Ashely, we are sincerely sorry to hear about the A/C not working, and the burn holes /Smoke detector, we will have our team address immediately
10/10 Excellent
Oscar
Apr 1, 2024
Oscar
Stayed 1 night in Mar 2024
Response from The Radisson Hauppauge Team on Apr 22, 2024
Thank you so much for taking the time to give us your feedback, we sincerely appreciate it!
8/10 Good
Shavaughna
Mar 29, 2024
Shavaughna
Stayed 3 nights in Mar 2024
Response from The Radisson Hauppauge Team on Apr 19, 2024
Thank you for your feedback, we sincerely appreciate you taking the time to let us know how we are doing.
The place is a dump! The place stunk like sewage, the staff had no idea what to do and the place is falling apart. We had no towels in the room and when we finally received some one of the towels was covered in blood. Avoid this place if you can! Radisson should be embarrassed that this hotel bares its name!
JoLynn
Response from The Radisson Hauppauge Team on Mar 25, 2024
Dear Jolynn, that you for your feedback, we are sincerely sorry to hear of the issues you encountered during your stay, we will drill down on these items with our team to make improvements.
Honestly I waited 5 hours for working room keys only to have you move my room. The man working the desk was very Nice and helpful and understanding and gave me help since I was by myself with 10 bags. The leak on the lobby my friend slipped and fell on and no one helped her up from behind the desk.
The venue was too small for the dance competition too many fire hazards with allowing people to stand in doorway
Kerri
Stayed 1 night in Mar 2024
Response from Radisson Hotel Hauppauge on Mar 25, 2024
Dear Kerri, thank you for your feedback, we are sincerely sorry for the room key issues, and most importantly for your friend slipping, We will drill down on these issues.
10/10 Excellent
Deborah
Traveled with family
Mar 24, 2024
Liked: Cleanliness, staff & service
Fair convenient for this competition not for a vacation stay.
Deborah
Stayed 1 night in Mar 2024
Response from The Radisson Hauppauge Team on Mar 25, 2024
Thank you for your review, we sincerely appreciate it.
10/10 Excellent
Ajay
Mar 20, 2024
Ajay
Stayed 1 night in Mar 2024
Response from The Radisson Hauppauge Team on Apr 10, 2024
Thank you for your feedback, we sincerely appreciate it!