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Reviews of Quality Inn

2.5 out of 5
Quality Inn
28080 Highway 28, Hazlehurst, MS

Reviews

6.8
Rating 10 - Excellent. 13 out of 48 reviews" "
Rating 8 - Good. 9 out of 48 reviews" "
Rating 6 - Okay. 16 out of 48 reviews" "
Rating 4 - Poor. 3 out of 48 reviews" "
Rating 2 - Terrible. 7 out of 48 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Traveled with family
I liked the welcoming greeting from staff. I will be using this hotel again
Stayed 2 nights in Apr 2024

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful! They went way out of their way to help find answers about the area. The cleanliness was top notch. Comfortable beds, plush pillows and sparkling spreads.
Stayed 1 night in Mar 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 1 night in Mar 2024

6/10 Okay

Barbara

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

FRANCELIA, MONTGOMERY

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The tv did not have reception. The phone in the room did not work. There was loud music coming from the room next to us. After complaining about the problems we were accused of being aggressive and asked to leave.
Stayed 1 night in Dec 2023

10/10 Excellent

Mikosha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. The hotel was beautiful, the room was very comfortable. The Staff was GREAT, and very nice and friendly. I will definitely stay there again.
Stayed 2 nights in Dec 2023

6/10 Okay

Rosemary

Traveled with partner
Liked: Staff & service
Disliked: Amenities
It was just ok.
Stayed 1 night in Nov 2023

4/10 Poor

Annette

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Linda

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Beds are horrible!!
Stayed 1 night in Oct 2023

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
The room could have been a little cleaner but it was nice and quiet
Stayed 1 night in Oct 2023

10/10 Excellent

SIREENA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to say overall my stay way 5 stars Guest services was A1 hotel was clean and I got early check in and late check out. 😘
Stayed 3 nights in Sep 2023

10/10 Excellent

Pamelon

Traveled with family
Liked: Amenities
The owner and staff were amazing during our stay. They were extremely friendly and helpful. This was the best experience we’ve had staying in Hazlehurst.
Stayed 2 nights in Sep 2023

8/10 Good

Petra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but clean hotel, with very friendly staff
Stayed 4 nights in Aug 2023

10/10 Excellent

Latrice

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 1 night in Aug 2023

10/10 Excellent

Raechell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Piece of Home
It was amazing they were friendly and warm. Inviting and accommodating. Thoroughly enjoyed our stay.
Stayed 1 night in May 2023

10/10 Excellent

gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and updated. Staff was absolutely refreshing. Very nice people. Greeted us with smiles and were very helpful and informative.
Stayed 1 night in Mar 2023

8/10 Good

James

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price. Staff was very accommodating.

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the only thing good I can say about the hotel.
Stayed 2 nights in Jun 2019
Response from B patel on Jun 20, 2019
Thanks for taking time for your response. We are taking some actions to keep up to standards. Guests satisfaction is our goal. And your input helped us in way. So thanks once again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice country hotel
A little outdated, but the friendly staff made may stay worthwhile. Very small selection with breakfast so had to go next door to fill up.
Stayed 1 night in Oct 2018
Response from Bob patel on Oct 26, 2018
We provide continental breakfast with cereals 4 type, pastries 3 type and coffee etc., we welcome your input and will consider with survey and will improve our service. Thanks.

6/10 Okay

Verified traveler

Disliked: Room comfort
this hotel was nothing to write home about but I just wanted something cheap and very close to my event.
Stayed 1 night in Jun 2018
Response from Bob on Jun 27, 2018
We provides economical comfort stay at best rate and value to pleased our guests. Thanks for your neutral review.

8/10 Good

Roxie, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel manager was extremely friendly. I booked for the wrong state and he was extremely friendly and helping out and getting me a room for the night. Let me know what I needed to do
Stayed 1 night in Mar 2018

6/10 Okay

Joe, Brookhaven MS

Liked: Cleanliness, staff & service, room comfort
Overall, good experience.
The hotel manager tried to charge me for extra people. I book for 3 adults, he said expedia showed only 2 per room. I began to show him my email confirmation and he declined to look at it and did not charge me any extra. Hotel had a roof leak in the hall way. other than that it was a good stay.
Stayed 1 night in Dec 2017
Response from Bob patel on Jan 2, 2018
Thank you very much for promoting economy brands.

2/10 Terrible

Yvette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and Nasty!!!!!
It was an absolute rat hole! I walked into the room, tried to lock the door, the lock was broken, I then noticed a huge hole in the wall that went completely through to the next room, held together with masking tape. I immediately went back into the office and asked if I could have another room because I didn't feel safe, at that time I was told no, the lock wasn't broke " it was a safety precaution", that I had a peep hole. When I mentioned the hole in the wall that was big enough for someone to put their complete arm through, I was told that I would not be charged for that, because he knew about it. I then went back into the room, got my belongings and left.I then called reservation desk, explained what had happened and got some of my money back.This is a very nasty and sketchy place, you can't get any sleep because of fear, loud music blasting from the next room and the wretched smell from the hallway.
Stayed 1 night in Dec 2017
I am sorry for bad experience, staying with us with full refund and still unhappy. I cannot help.

8/10 Good

Steven, Ellijay, GA

Liked: Cleanliness, staff & service, room comfort
Inexpensive and Comfortable
Check in was easy with a nice lobby and friendly front desk person. Most of the hotel could use a little updating but hard to complain at this price point.
Stayed 2 nights in Nov 2017
Response from Bob patel on Jan 2, 2018
Thank you very much

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay again
Very outdated rooms smelled very uncomfortable beds don't think they have been changed ever. Nothing as expected from web page
Stayed 1 night in Jun 2017
Dear sir, thank you very much for your time. We will take action towards in timely matter in upgrading and renovation. Sorry for trouble during your stay.

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Not great
Hotel was outdated and not very nice. I would not stay there again

2/10 Terrible

Johnathan, Illinois

Disliked: Staff & service, property conditions & facilities
Staff too rude, stay somewhere else
We booked this hotel online while driving through the town. When we arrived a little after midnight, staff was rude about booking online and acted like it was an inconvenience. Staff was very upset to be bothered and rude to the point where we just said forget it and drove across the street to a different motel.

6/10 Okay

Pamela A

Liked: Cleanliness, staff & service

8/10 Good

A, GA

Liked: Staff & service, property conditions & facilities, room comfort
The hotel okay but not great
They need to clean up more cause I found a womans panties under the nite stand

6/10 Okay

p, m

Liked: Staff & service
Decent motel for a small town
Decent motel for a small town not much else to say about this place sorry

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The staff was courteous, the bathroom was very clean and the room too.

2/10 Terrible

Jerry, Hazelhurst, Ms

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful beds, 30 year old TV on the room.
Rude employee, never breakfast made, beds hard as a brick on 45 year old mattresses and the TV in my room was 30 years old.

6/10 Okay

Greta

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Staff & service
Don't get there late and check Expedia rates
My flight was extremely late and I did not get to the hotel until 3:30AM. I woke up the clerk and he tried to charge my card twice for the room that had already been paid for. I did find it interesting that the rate on Expedia was $65 but the rate he would have charged me as a walk in was $50.00.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Decent!
There is a need to shampoo the room carpet.

10/10 Excellent

ELHADJ G.

Liked: Cleanliness, staff & service, room comfort
Stay for work
Evrithing great and I plane to stay there for two nights every week

8/10 Good

Jonathon, Saucier

Liked: Cleanliness, staff & service, room comfort
Fair for the money.
Hotel.com is the worst. The hotel was OK but I will never book on this site again.

10/10 Excellent

Yolanda, Hazlehurst

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
oldie but a goodie
Very nice stay. The staff was very nice and helpful. The hotel room was very clean and neat. Yes it could do with some updates. But it was worth the price.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities

6/10 Okay

Verified traveler

Liked: Staff & service

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
decent
It's basically what you'd expect for the money. The room was decent but saw some signs of mold in the bathroom. Breakfast was included but pretty minimal. Overall a decent place for the money.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
OK place
Owners are pleasant, breakfast is lacking. Room was sufficient.

2/10 Terrible

Mike T, New Orleans

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Avoid this hotel if possible.

2/10 Terrible

Mike T, New Orleans

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Negative Review I've Ever Written
I should have been tipped off when the owner checked me in and incessantly complained to me about the cost of maintaining a hotel, when all I wanted was to go to sleep. The room smelled of body odor and mildew, but it was late and I was tired, so I decided to just go to sleep. The carpet had footprints on it like a worker had tracked through something. Everything was unplugged so the room was hot and sticky. I plugged in the A/C and saw it had mold in it, and once running, smelled badly. The A/C made the curtains blow up so I propped the dirty and stained ironing board against the window over two chairs to keep it closed. When I awoke in the morning a felt sick and I'm convinced that the A/C made me so. The toilet seat was a cheap replacement that didn't quite fit the bowl all around the rim. The writing on the shampoo label had been scratched out with a pen so I assume it had been refilled by the owner. In the morning, I went for breakfast and didn't see anything that looked like a "continental breakfast". The owner's wife came out of her room and asked me what I wanted in a very unfriendly tone. I asked where the breakfast was. She walked over to the coffee urn picked it up as if to show it still had some coffee in it, then did the same for another urn saying aloud coffee... milk. She then pointed across the room to a plastic case with about three or four pastries in wrappers. I looked at her and said no thanks. I could not get out of there fast enough.

6/10 Okay

mike, effingham

Disliked: Property conditions & facilities, room comfort
ok for price or a one night stay. bed not to comfortable. staff friendly

10/10 Excellent

Rob, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel.
Nice, clean, quiet hotel. No issues or problems. Would stay again.

10/10 Excellent

Edwige

Liked: Cleanliness, amenities, property conditions & facilities
Bonjour super Merci
Stayed 1 night in Oct 2023