Exterior

Reviews of Red Roof Inn & Suites Hazleton

2 out of 5
Red Roof Inn & Suites Hazleton
1341 N Church Street, Hazleton, PA

Reviews

7.4

Good

Rating 10 - Excellent. 237 out of 790 reviews" "
Rating 8 - Good. 270 out of 790 reviews" "
Rating 6 - Okay. 141 out of 790 reviews" "
Rating 4 - Poor. 78 out of 790 reviews" "
Rating 2 - Terrible. 64 out of 790 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on Apr 25, 2024
Dear Vladmir,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn & Suites Hazleton is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Timothy

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Needs updating. Couch was dirty, strong febreze smell to cover who knows, old warped floor, loose unsafe outlet, overall disappointing.
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on Apr 24, 2024
Dear Timothy,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Hazleton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as couch lacked cleanliness, the outlet was loose which is unsafe and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jairol

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Always dirty and cleaning open door with out even asking
Stayed 2 nights in Apr 2024
Response from Linton RediResponse Specialist on Apr 23, 2024
Dear Jairol,Thank you for sharing your thoughts on your recent visit at RED ROOF INN & SUITES HAZLETON. I was disappointed to read that the lack of cleanliness and the other issue hindered your stay. Please be advised that our Red Roof team takes pride in the betterment of our hotel, so we are grateful for your feedback as it will be used to aid in the improvement of our services and guest experience.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to improve your experience with us.Sincerely,LintonRed Roof ManagementRediResponse Specialist

6/10 Okay

Regina

Traveled with family
The beds were terrible.
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialis on Apr 23, 2024
Dear Regina,Thank you for telling us about your recent visit at RED ROOF INN & SUITES HAZLETON. We thank you for your 3/5 score. However, it was regrettable to read that the beds were terrible. Please know that your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to improve your experience with us.Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 Good

Ruth

Traveled with partner
Liked: Cleanliness, staff & service
Was just a place to spend the night while traveling. Bed was comfortable and room was clean.
Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on Apr 23, 2024
Hi Ruth,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn & Suites Hazleton with us. It was so rewarding to see that we earned your 4/5 score with our comfortable beds and clean rooms. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

James

Traveled with partner
Having stayed at this facility previously, we were this visit moved to a different building into a recently remodeled room. Room was nice, except the sound level from the adjoining room that came through the connecting set of doors was too great.
Stayed 4 nights in Apr 2024
Response from Carla RediResponse Specialist on Apr 6, 2024
Dear James,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Hazleton. I am glad to read that you were pleased with the room, prompting your 5/5 score. However, we're sorry to hear about the inconvenience caused by the noise from the adjoining room. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please do not hesitate to let the front desk know. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

david

Traveled with family
Phone wsnt working to ice u had to go to lobby area
Stayed 3 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Apr 2, 2024
Dear David,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES HAZLETON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused by the phone not working and having to get ice by the lobby.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kerry-Lee Red Roof Management RediResponse Specialist

2/10 Terrible

Jairol

Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended and had experience with mouse and roaches, I had complained before they never done nothing please don’t go with kids
Stayed 2 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Apr 2, 2024
Dear Jairol, Thank you for leaving your feedback after your experience at RED ROOF INN & SUITES HAZLETON. Regarding the insects you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Mariela, paterson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I always love staying there and I love the suite we got last time. I always enjoy the breakfast.
Stayed 1 night in Dec 2023
Response from Samantha RediResponse Specialist on Mar 24, 2024
Dear Mariela,Thank you for taking the time to write a review of your stay at the RED ROOF INN & SUITES HAZLETON. It's great to hear that you always love staying at our hotel. You also mentioned that you enjoyed our suites and breakfast offered. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 Good

Linda

Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on Mar 24, 2024
Thank you for your positive rating, Linda. The staff at the RED ROOF INN & SUITES HAZLETON and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Paula, Towandap

Business traveler
Very nice facility Only problem was the heater fan in my room was very loud. Breakfast was excellent
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 22, 2024
Dear Paula,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Hazleton. I am glad to read that you were pleased with our facility and the breakfast provided. However, you mentioned that the heater fan was very loud. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and polite! Loved the suite we stayed in .. the room was very clean with the exception of the floor !! Needed swept and mopped ! The set up is nice the only reason for not 5 stars is unfortunately the walls are very thin!! And for 2 out of our 3 night stay the guest on both sides of us were extremely loud and disrespectful And also non smoking room but could smell the room across from us smoke (weed) in our room coming through that was very unpleasant (was st Patrick’s day weekend so maybe they were celebrating) But I would say give it a stay … once the neighbors were gone our last day was great and relaxing!!
Response from Carla RediResponse Specialist on Mar 19, 2024
Dear Ashley,We are sorry to hear your recent experience at the Red Roof Inn & Suites Hazleton fell short your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. Nevertheless, I am glad to read that you were pleased with the politeness of our staff and the cleanliness of the room. We at Red Roof appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Kendra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were hesitant to stay here because of previous experiences at other Red Roof Inns across the country where the guests were loud, hanging out outside late into the night. It seems to be a theme. But this location superseded our expectations. It was clean, the layout was great, the rooms were nice and the location was quiet. The staff was also some of the nicest we've ever encountered!
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 19, 2024
Dear Kendra,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Hazleton. We are delighted to read that you were pleased with cleanliness of our hotel, the quietness of our location and our staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Genevieve, Gatineau

Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on Mar 26, 2024
Thank you for your perfect rating, Genevieve. The staff at the RED ROOF INN & SUITES HAZLETON and I were screaming with excitement when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Zander

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 27, 2024
Hello Zander, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES HAZLETON and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Melissa

Stayed 2 nights in Feb 2024
Response from Samantha RediResponse Specialist on Mar 26, 2024
Thank you for your perfect rating, Melissa. The staff at the RED ROOF INN & SUITES HAZLETON and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Serena

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Room was nasty and i had a weird vibe, i left and did not sleep there
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 18, 2024
Dear Serena, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Hazleton. I am sorry that your experience did not meet your expectations due to the possible lack of cleanliness of the room. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our team to ensure improvements are made.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof Management RediResponse Specialist

10/10 Excellent

Jairol

Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 12, 2024
Hello Jairol,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Hazleton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Regan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how nice staff is to me. Didnt like to see vandalism on a vehicle next to mine
Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on Feb 8, 2024
Thank you for leaving a review, Reagan. At Red Roof Inn & Suites Hazleton we work hard to provide clean, comfortable and value based stays for all our guests, so I am happy that you were pleased with our staff service. You indicated however, that you encountered some distasteful situations while with us. Your feedback is always welcomed as it only helps us to improve our services.Thank you again, we hope you'll return so that we can provide you with another great stay.Best wishes,Red Roof Management

8/10 Good

Alisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Jan 2024
Response from Chevanese RediResponse Specialist on Feb 1, 2024
Thank you, Alisha, for your recent review of your stay at the Red Roof Inn & Suites Hazleton. It's wonderful to hear that everything was good on your stay with us, prompting your 4/5 score. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Maria

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on Feb 4, 2024
Hello Maria,Thank you for choosing to stay at our Red Roof Inn & Suites Hazleton. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

10/10 Excellent

Linda

Liked: Staff & service
It’s good for the value!
Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on Jan 26, 2024
Thank you, Linda, for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Hazleton. We're thrilled to see that you appreciated good value, prompting your 5/5 score. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope to have the pleasure of welcoming you back in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, room comfort
One night stay
We stayed on king bedroom suite. We went here with low expectations and surprisingly clean and met our needs. They even accomdated our last minute request to have my sister's room next to ours, ofcourse kids had a blast and made it so convenient for all of us.
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 21, 2024
The team at our Red Roof Inn & Suites Hazleton would like to thank you for sharing your feedback with us, Elizabeth. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our staff being able to accommodate your last -minute request, along with our cleanliness surprising you delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management

6/10 Okay

Lucia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Xao RediResponse Specialist on Jan 13, 2024
I appreciate the time that you took to share your sentiments with us, Lucia. Our team at the Red Roof Inn & Suites Hazleton appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

8/10 Good

Eugene

Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 11, 2024
Thank you for sharing your 4/5 rating with us, Eugene. Our staff at the Red Roof Inn & Suites Hazleton was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

4/10 Poor

Verified traveler

Red Roof Ugggh!
Walls have the sound proofing of a cardboard box, next room was loud late and someone was coughing all night. At 1:30 a guest brought out a dog into the parking lot and it barked unrestrained for 10 minutes. Entry door had no seal and overnight temp was 28 degrees, the heater ran more than necessary and sounded like a plane taking off. Won't be coming back here.
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 5, 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Hazleton. I am sorry that your experience did not meet your expectations. You stated that the poor soundproofing of the walls and the loud heater, along with the other highlighted issues hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future stays.Best wishes,Red Roof Management

4/10 Poor

Bryan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dannielle Rediresponse Specialist on Dec 31, 2023
Hello Bryan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES HAZLETON and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Jan 12, 2024
Hello Martin,The staff at the Red Roof Inn & Suites Hazleton and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Arelis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 27, 2023
Hello Arelis, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES HAZLETON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Linton Rediresponse Specialist on Dec 20, 2023
Hello Richard,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES HAZLETON and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not going back
We never even stayed the night took one look at the rooms and asked for a refund. Definitely they had people smoking in a non smoking room and rooms were not clean!
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Dec 18, 2023
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Hazleton. It upsets me to read that your stay fell short of your expectations due to the uncleanliness of your room, the odor of the room and the other highlighted concerns that hindered your stay. It is our primary aim to provide you with a five-star experience and it is disheartening to hear that this is not the impression we left with you. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

6/10 Okay

Jayson

Liked: Cleanliness, staff & service
Ok for a cheap hotel, but it doesn’t give off the safest vibes.
Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on Dec 10, 2023
Dear Jayson,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES HAZLETON. We are sorry that you felt unsafe while staying with us but grateful to know that you had a satisfactory experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely, Red Roof Management

10/10 Excellent

nector

Response from Kerry-Lee RediResponse Specialist on Feb 20, 2024
Dear Nector, We at the RED ROOF INN & SUITES HAZLETON appreciates your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check in early. Very accommodating, very polite and very respectful!
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Dec 9, 2023
Dear Antonio,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Hazleton. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hospitality of our staff and the hassle free check in process you had. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Enmanuel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that hotel
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on Dec 5, 2023
Hello Enmanuel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES HAZLETON and I appreciate your 5/5 score following your stay. In the future, please consider adding detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialsit on Dec 5, 2023
Hello Daniel,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES HAZLETON and I appreciate your 5/5 score following your stay. In the future, please consider adding detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel overall. Friendly staff. Just breakfast could use more options. In a convenient area as well.
Stayed 2 nights in Nov 2023
Response from Tianna RediResponse Specialist on Nov 30, 2023
Hello Heather,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Hazleton. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. It's truly rewarding to read that you were pleased with the convenience of our location and the friendliness of our staff. However, you mentioned that the breakfast could have more options. Red Roof aim to deliver a positive experience for all our guests, so your feedback is greatly appreciated. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 Poor

Annie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The room was not properly cleaned. Black long hair in the bathroom everywhere . The towels were shabby, extremely worn out. All towels. Bed clothes, there were yellow from so much use and wash out. Pillows, the worse pillows on earth, they had crumbs and very old and uncomfortable. I asked if it was possible to have the pillows changed and the answer was “ I have nothing else to change it to “ No room service, at all. Not to clean the room, not if I needed new towels. A stay that supposed to last 3 nights it only last 2 nights ( Over all the most uncomfortable hotel room have ever stayed in my life, I won’t recommend this hotel to anyone, is not worth a penny).
Stayed 2 nights in Nov 2023
Response from Olivia RediResponse Specialist on Nov 29, 2023
Thank you, Annie, for taking the time to tell us about your stay at the Red Roof Inn & Suites Hazleton. I am disappointed that your experience did not meet your expectations, as you indicated the room was not properly cleaned, black long hair was in the bathroom, the towels were shabby and extremely worn out amongst all the other concerns that caused your experience to be less than ideal. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Chrissie

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Staff was friendly but we caugh covid from one of the staff members or one of the guest.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 21, 2023
Dear Chrissie,We are sorry to hear your recent experience at the RED ROOF INN & SUITES HAZLETON did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. However, it's good to read you were fond of our friendly staff. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

steven

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I left the hotel!
I checked in, went to the room and walked out. The room had a musty smell and wet stains on the carpet, no wonder it was musty. I was offered a room in the renovated part of the hotel but when I asked why I was not given the nicer room to start with the clerk had no idea. My wife and I just decided to leave and find a different hotel.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 20, 2023
Dear Steven,Thank you for telling us about your recent visit to RED ROOF INN & SUITES HAZLETON. It's truly disheartening to read that the possible stained carpet, the foul odor described and the other concerns hindered your ability to enjoy your visit. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Judith

Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Dec 11, 2023
Hello Judith,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Hazleton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was informative and gave exceptional service. Two of the lights didn’t work and could hear guests upstairs at 3 in the morning
Stayed 2 nights in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 13, 2023
Dear Roger,Thank you for telling us about your recent visit to RED ROOF INN & SUITES HAZLETON. It's good to read that our informative staff pleased you. However, you mentioned that faulty lights hindered your experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This place is a run down disaster.
The first room I checked into …The mirror in the bathroom was cracked. The room was freezing cold. The bathroom was Outdated. The bath tub had scuff marks in it. The carpet was filthy and had burn marks on it. I sat on the bed and it collapsed. I was moved to another room. When I walked into the room, it was dark and the lights wouldn’t work. I found a lamp and turned it on. There were wires hanging out of The bottom of the heating unit. The smoke detector was Beeping because it had a low battery. I turned on the television there was a permanent line across the screen. The bed was hard as a brick. I opened a drawer and found a 1 1/2 foot black hair In the morning I was woken up three separate times by housekeeping knocking on the door to clean. Check out was at 11 o’clock. The knocking started at about 830 and continued every 15 minutes. I went to the main lobby for complementary breakfast the front door Was propped open because a maintenance person was bringing items into the building. The door stayed open the entire time I was trying to eat breakfast Making the dining area freezing, since it was cold outside. I am not one to complain. I’ve never written a review on yelp or any website in my entire life. This place was so bad. I felt strongly enough to take the time to write this to warn anyone who is considering staying at this place to stay far away.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 13, 2023
Dear Valued Guest,Thank you for taking a moment to leave a review following your recent stay at RED ROOF INN & SUITES HAZLETON. We are extremely sorry you had a less than enjoyable stay due to the temperature of your first room, the uncleanliness of the carpet and the other areas of opportunity you highlighted. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 11, 2023
Hello Brian,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES HAZLETON and I were delighted to see perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 Okay

Jeury

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Sonnie, Mgr on Nov 6, 2023
Thank you, Jeury!! The pleasure was ours!! Hope to see you on a return stay in the near future!!

10/10 Excellent

judy

Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 3, 2023
Thank you for sharing your 10/10 rating with us, Judy. Our staff at the Red Roof Inn & Suites Hazleton was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Md hefzur

Liked: Cleanliness, staff & service, property conditions & facilities
Rob and the manager was extremely nice.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 2, 2023
Hi Md Hefzur,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn & Suites Hazleton with us. It was so rewarding to see that we earned your 5/5 score with our extremely nice staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

James

Disliked: Cleanliness
If you are looking for a good place to make noise all night, party and vomit off the top balcony around the lower back units, THIS IS YOUR PLACE! How to best describe this: A low budget motel where drinking, partying, drugs and prostitution occurs. Had to call the front desk twice to try and get the noise down after midnight. WILL NEVER REPEAT. SAFER TO SLEEP IN YOUR CAR.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 2, 2023
Dear James,We are sorry to hear your recent experience at the Red Roof Inn & Suites Hazleton did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lilly

Stayed 1 night in Oct 2023

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They look like little apartments and you have your own private entrance which was pretty cool to me
Stayed 1 night in Jul 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 30, 2023
Hi Luis,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn & Suites Hazleton with us. It was so rewarding to see that we earned your 5/5 score with our property's cool layout. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist