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Convenient location
Nice but getting a little tired on 1st floor
View from room was poor but that is not why we stayed here
Breakfast was good
howard
Stayed 1 night in Apr 2024
Response from Reception on Apr 23, 2024
Thank you for staying in Hilton Helsinki Airport and I warmly welcome you back.Best regards,
10/10 Excellent
David
Apr 9, 2024
Liked: Amenities
Everything works, which is not faint praise. Attractive design. Views are not inspiring, but that’s a negative. It accomplishes what is intended.
David
Stayed 1 night in Apr 2024
Response from Reception on Apr 23, 2024
Thank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.Best regards,
Nice and clean, comfy beds, ideal for connecting flights. Only issue we had was a ridiculously long queue at midnight to check in which took nearly an hour
Lucy
Stayed 1 night in Feb 2024
Response from Hilton Helsinki Airport on Apr 8, 2024
Dear Lucy,Thank you for your feedback and staying at Hilton Helsinki Airport. I am pleased to hear you find our hotel to your liking. I am sorry to hear your experience during the check in. I will let the management know about it. We hope to see you again in the future!Best regards,
10/10 Excellent
Ian
Apr 7, 2024
Ian
Stayed 1 night in Apr 2024
Response from Reception on May 3, 2024
Thank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.Best regards,
A very good option if travelling early from Helsinki Airport. Being so close to the airport you have a lot of food options there. I had access to Executive Lounge which at 6 pm included nice range of finger food with drink available at all times. I arrived early the day before a reception stored my bag. Very courteous staff.
Nathan
Stayed 1 night in Apr 2024
Response from Reception on Apr 7, 2024
Thank you for choosing to stay in Hilton Helsinki Airport. It is wonderful to hear that you enjoyed your stay with us and that you were happy with our service . I hope to see you again soon and I warmly welcome you back.Best regards,
The hotel has sauna facility that is opened from 6-11 p.m. for guest use.
Breakfast for $31 Euro is not worthy of the price based on what is available.
Evans
Stayed 1 night in Mar 2024
Response from Reception on Apr 6, 2024
Thank you for taking the time to give us feedback. We truly appreciate your opinion and I will share your experience with the hotel management. I hope to see you again here soon and I warmly welcome you back.Best regards,
6/10 Okay
Alexey, Sankt Peterburg
Mar 31, 2024
Liked: Cleanliness, staff & service
Hotel is very old ….
Alexey
Stayed 1 night in Jan 2024
Response from Reception on Apr 6, 2024
Thank you for taking the time to give us feedback. We truly appreciate your opinion and I will share your experience with the hotel management. I hope to see you again here soon and I warmly welcome you back.Best regards,
Kiitos vierailustanne Hilton Helsinki Airportissa. On todella mukava kuulla, että viihdyitte vierailullanne. Lämpimästi tervetuloa takaisin.Ystävällisin terveisin,
Kiitos vierailustanne Hilton Helsinki Airportissa. On todella mukava kuulla, että viihdyitte vierailullanne. Lämpimästi tervetuloa takaisin.Ystävällisin terveisin,
Close to the airport but not the closest, still reasonable walking distance. Improved signage would help. Quick check in, room very clean and elegant, spacious bathroom with both tub and shower. Amazing breakfast!
Mary
Stayed 1 night in Feb 2024
Response from Toni on Feb 26, 2024
Thank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I agree the that the signage should be improved upon and while we have contacted Finnavia regarding the issue, but unfortunately they won't allow any extra sign to the route. Despite this I am happy to hear that you had a nice stay with us and I warmly welcome you back.Best regards,ToniGuest Service Agent
8/10 Good
David
Feb 23, 2024
Liked: Cleanliness, staff & service
An airport hotel. Little things were disappointing. A bed reading light did not work. The bathroom sink pop-up stopper didn't pop-up without a struggle. The shower has an tiny button which serves as the handle on the inside door. And, the easy chair collapsed when I sat in it. Internet was fine, and I appreciated a desk chair that could be adjusted to a height suitable for an adult. Will stay there again because it is what it is.
David
Stayed 1 night in Feb 2024
Response from Toni on Feb 26, 2024
Hey,Thank you for taking your time to leave us a feedback. I am sorry to hear that there was some issues with the room amenities. I was good that you were able enjoy your stay despite some difficulties, but if there is any big issues to the room in the future, we can also offer another room as well. Despite everything, I am happy to hear you will be returning back to us and hope that you will have more enjoyable stay then.Best Regards,ToniGuest Service Agent
I liked it cuz it was yet there when we get there off our plane
Hope
Stayed 3 nights in Feb 2024
Response from Toni on Feb 26, 2024
Thank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.Best regards,ToniGuest Service Agent
Response from Hilton Helsinki Airport on Feb 17, 2024
ank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience during your stay. Our team takes pride in providing a friendly check-in experience, and we're delighted to know that you felt welcomed. It's great to hear that you found your room clean and comfortable – maintaining a high standard of cleanliness is a top priority for us. We're also pleased that you enjoyed the breakfast selection. We strive to offer a variety of options to cater to different preferences, and it's rewarding to know that our efforts are appreciated.
I love the rooms and I especially love the linens and comforters used on the beds.
Ann
Stayed 1 night in Feb 2024
Response from Toni on Feb 26, 2024
Thank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you enjoyed the room and I warmly welcome you back.Best regards,ToniGuest Service Agent
Ultimately an airport hotel. The convenience of being 5 minutes walk via covered walkway from the terminal. Comfortable and clean. Restaurant and room service prices very high, but possible to walk to the terminal and utilise the food court there for a (slightly) cheaper alternative for meals.
James
Stayed 1 night in Jan 2024
Response from Alex on Feb 7, 2024
Thank you for your feedback. We appreciate your acknowledgment of our convenient location and the comfort and cleanliness of our hotel. We strive to offer a high standard of service and facilities. We have noted your comments regarding the pricing, and we will certainly take them into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.Sincerely,Hilton Helsinki Airport
10/10 Excellent
Iain
Jan 24, 2024
Iain
Stayed 1 night in Jan 2024
Response from Reception on Mar 26, 2024
Thank you for staying in Hilton Helsinki Airport and I warmly welcome you back.Best regards,
Thank you for your feedback. It is nice to hear that you enjoyed your stay with us. I warmly welcome you back to Hilton Helsinki Airport.Best regards,ToniGuest service agent
Very convenient for early morning flights. Staff was exceedingly polite and accommodating.
Patrick
Stayed 1 night in Jan 2024
Response from Toni on Jan 31, 2024
Thank you for your feedback. It is nice to hear that you enjoyed your stay with us. We are glad to hear that our staff was able make you feel welcomed. I warmly welcome you back to Hilton Helsinki Airport.Best regards,ToniGuest service agent
The hotel is at the airport BUT it is not a short walk to the terminal, especially in snow or cold. I experienced a billing error where the hotel charged me even though this was a pre-paid stay. Its taking several days to get my duplicate payment back and I will lose in the exchange in both directions so not ideal.
Peter
Stayed 1 night in Jan 2024
Response from Toni on Jan 31, 2024
Hi,Thank you for your feedback at your stay with us. I would like to apologize for all the inconvenience we have caused to you in your last stay with us. While the walkway from terminal to airport will usually take around 5-10 minutes by walking, the snow can make the journey little bit more difficult. I would also like to apologize for also making a mistake with reservation charging for this reservation at the check in. This was an honest mistake on our end. Good that we were able to fix our mistake, but as you said, unfortunately there was exchange from refund.Once again, I want to thank you for leaving us feedback and I will make sure that management and other employees will know about this case, so we can improve for the future.Despite everything, I wish you will have a nice day and I hope you will give a another chance in the future as well.Sincerely,ToniGuest service Agent
Thank you for your feedback. It is nice to hear that you enjoyed your stay with us. I warmly welcome you back to Hilton Helsinki Airport.Best regards,ToniGuest service agent
10/10 Excellent
Lynette
Jan 16, 2024
Lynette
Stayed 1 night in Jan 2024
Response from Toni on Jan 31, 2024
Thank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.Best regards,ToniGuest Service Agent
Kiitos vierailustanne Hilton Helsinki Airportissa. On todella mukava kuulla, että viihdyitte vierailullanne. Lämpimästi tervetuloa takaisin.Ystävällisin terveisin,ToniVastaanottoThank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.Best regards,ToniGuest Service Agent
Thank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.Best regards,ToniGuest Service Agent
Thank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.Best regards,ToniGuest Service Agent
Hey,Thank you for your feedback on your stay with Hilton Helsinki Airport.I would like to apologize that your stay did not go as well as it could have gone. If there is anything we can improve upon or there is anything on your stay that we could have done to make it better, we would greatly appreciate if you could tell us. We are available here at reception 24 hours and we want to be able provide excellent service to our customers.Despite everything, I hope we could meet again in not so far away future.Sincerely,ToniGuest service Agent
Kiitos vierailustanne Hilton Helsinki Airportissa. On todella mukava kuulla, että viihdyitte vierailullanne. Lämpimästi tervetuloa takaisin.Ystävällisin terveisin,ToniVastaanottoThank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.Best regards,ToniGuest Service Agent
6/10 Okay
Kiley
Jan 7, 2024
Liked: Cleanliness, staff & service
The lobby is beautiful. It’s very modern and updated. The room, however, was not. On the positive side, it was quiet.
Kiley
Stayed 1 night in Jan 2024
Response from Toni on Jan 31, 2024
Hi,Thank you for your time leaving a feedback to us. We are glad that you liked how the lobby felt like. The interior designer wanted to emphasize on making guest feel like they have arrived to the Finnish landscape even if they are just staying at the hotel for 1 night.I do want to apologize that the room itself was not able to capture the same feeling has the lobby's design. Room itself has been made in focus on practicality in mind, while still keeping some amount of same elements in interior design as well. For example the table top has been made with same type of birch wood as the birch design on the lobby.Despite everything, I hope you have a nice day and I wish that we meet again in not so distant future.Sincerely,ToniGuest Service Agent
Excellent hotel, clean and beautiful rooms - some larger rooms have a private sauna. walking distance to airport. Perfect for late arrivals or early departures from Helsinki-Vantaa airport.
Lelia
Stayed 1 night in Jan 2024
Response from Toni on Feb 1, 2024
Thank you for your feedback. It is nice to hear that you enjoyed your stay with us. I am glad to hear that our services were to your liking. I warmly welcome you back to Hilton Helsinki Airport.Best regards,ToniGuest Service agent
Thank you for your feedback. It is nice to hear that you enjoyed your stay with us. I warmly welcome you back to Hilton Helsinki Airport.Best regards,ToniGuest Service agent
Perfectly comfortable hotel for transitting through Helsinki airport though it’s outside the terminal so you need to go through passport control.
Walk-in distance from terminal under (mostly) covered walkway.
Fast and efficient service and nice rooms.
neil
Stayed 1 night in Dec 2023
Response from rashi on Jan 31, 2024
Thank you for your positive feedback! We're delighted you found our hotel comfortable and convenient for your transit through Helsinki Airport. Your praise for our efficient service and nice rooms is much appreciated. We look forward to welcoming you back on your future travels.
Easily walkable from airport, and quick access to buses and train to city. Very friendly and helpful staff
Haley
Stayed 1 night in Dec 2023
Response from Toni on Jan 31, 2024
Thank you for your feedback. It is nice to hear that you enjoyed your stay with us. I am glad that staff able provide excellent customer service. I warmly welcome you back to Hilton Helsinki Airport.Best regards,ToniGuest service agent
The hotel is located at a reasonable walking distance from the airport as well as various types of transportation. The staff are very friendly and helpful.
Anita
Stayed 1 night in Dec 2023
Response from Rashi on Jan 31, 2024
We sincerely appreciate you taking the time to share your feedback about your recent stay with us. It brings us immense joy to learn that you found our hotel's location convenient and our staff friendly and helpful.Our proximity to the airport and accessibility to various transportation options are aspects of our hotel that we take pride in, and we're pleased to know that they contributed to your overall positive experience.Your kind words about our staff are truly heartening. Providing excellent service and creating a welcoming atmosphere for our guests are among our top priorities. We'll be sure to pass on your compliments to our team members, as it serves as a great source of motivation for them .Once again, thank you for choosing Hilton and we hope to have the pleasure of welcoming you back in the near future.
10/10 Excellent
aimin, new york
Dec 29, 2023
aimin
Stayed 1 night in Dec 2023
Response from Toni on Jan 31, 2024
Thank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.Best regards,ToniGuest Service Agent
10/10 Excellent
Andrew
Dec 26, 2023
Andrew
Stayed 1 night in Dec 2023
Response from Toni on Feb 2, 2024
Kiitos vierailustanne Hilton Helsinki Airportissa. On todella mukava kuulla, että viihdyitte vierailullanne ja olitte tyytyväinen palveluumme.Lämpimästi tervetuloa takaisin.Ystävällisin terveisin,ToniGuest Service AgentThank you for your feedback. I would like to apologize if there was some trouble with the air conditioning. Hopefully you contacted our reception? We are happy to help you at any time.I hope to see you again here soon and I warmly welcome you back.Best regards,ToniGuest Service Agent
Great place for a quick stay, especially if you have an early flight out.
Hanna
Stayed 1 night in Dec 2023
Response from Toni on Feb 2, 2024
Kiitos vierailustanne Hilton Helsinki Airportissa. On todella mukava kuulla, että viihdyitte vierailullanne ja olitte tyytyväinen palveluumme.Lämpimästi tervetuloa takaisin.Ystävällisin terveisin,ToniGuest Service AgentThank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.Best regards,ToniGuest Service Agent
Kiitos vierailustanne Hilton Helsinki Airportissa. On todella mukava kuulla, että viihdyitte vierailullanne ja olitte tyytyväinen palveluumme.Lämpimästi tervetuloa takaisin.Ystävällisin terveisin,ToniGuest Service AgentThank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.Best regards,ToniGuest Service Agent
8/10 Good
Edward
Dec 5, 2023
Edward
Stayed 2 nights in Nov 2023
Response from Toni on Feb 2, 2024
Kiitos vierailustanne Hilton Helsinki Airportissa. On todella mukava kuulla, että viihdyitte vierailullanne ja olitte tyytyväinen palveluumme.Lämpimästi tervetuloa takaisin.Ystävällisin terveisin,ToniGuest Service AgentThank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.Best regards,ToniGuest Service Agent
10/10 Excellent
Marc
Nov 29, 2023
Marc
Stayed 1 night in Nov 2023
Response from Toni on Feb 2, 2024
Kiitos vierailustanne Hilton Helsinki Airportissa. On todella mukava kuulla, että viihdyitte vierailullanne ja olitte tyytyväinen palveluumme.Lämpimästi tervetuloa takaisin.Ystävällisin terveisin,ToniGuest Service AgentThank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.Best regards,ToniGuest Service Agent
it is gorgeous, very cozy, walking distance from airport. very modern staf very friendly.
Leticia
Stayed 1 night in Nov 2023
Response from JASMIN / FRONT DESK on Dec 6, 2023
Thank you for choosing to stay in Hilton Helsinki Airport. It is wonderful to hear that you enjoyed your stay with us and that you were happy with our service . I hope to see you again soon and I warmly welcome you back.
Kiitos vierailustanne Hilton Helsinki Airportissa. On todella mukava kuulla, että viihdyitte vierailullanne ja olitte tyytyväinen palveluumme.Lämpimästi tervetuloa takaisin.Ystävällisin terveisin,ToniGuest Service AgentThank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.Best regards,ToniGuest Service Agent
Response from Hilton Helsinki Airport on Nov 21, 2023
Dear Hugues,Thank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.
Convenient location, close to the airport. Clean room & friendly staff
Verified traveler
Stayed 1 night in Nov 2023
Response from Hilton Helsinki Airport on Nov 21, 2023
Hello Guest,Thank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.
10/10 Excellent
Kiyoko
Nov 13, 2023
Kiyoko
Stayed 1 night in Nov 2023
Response from Hilton Helsinki Airport on Nov 21, 2023
Hello Kiyoko.Thank you for your feedback and thank you for choosing to stay in Hilton Helsinki Airport. I am happy to hear that you had a nice stay with us and I warmly welcome you back.