Exterior
Check availability

Reviews of Best Western Welwyn Garden City Homestead Court Hotel

3 out of 5
Best Western Welwyn Garden City Homestead Court Hotel
Homestead Lane, Welwyn Garden City, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 127 out of 395 reviews" "
Rating 8 - Good. 169 out of 395 reviews" "
Rating 6 - Okay. 58 out of 395 reviews" "
Rating 4 - Poor. 29 out of 395 reviews" "
Rating 2 - Terrible. 12 out of 395 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very knowledgeable and helpful. Older building but immaculate. Enjoyed our stay very much.
Stayed 8 nights in Apr 2024

10/10 Excellent

Gareth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff. Good food - nothing fancy but tasty. Very clean and comfortable room.
Stayed 1 night in Apr 2024

4/10 Poor

Warren, Hunterville

Traveled with partner
Disliked: Amenities, property conditions & facilities
Old and amenities limited

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Dec 2023

6/10 Okay

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok.
Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Stayed 1 night in Oct 2023

10/10 Excellent

Malcolm

Stayed 1 night in Sep 2023

4/10 Poor

Tara-Jane

Disliked: Property conditions & facilities
Only stay if nowhere else available
Honestly we drove up and nearly drove away it was so drab and looks appalling. Clearly housing use and the sound of screaming babies from open windows we said lets just see the room as we wanted to be near Hatfield house - which it isn't really. The room was a small block next door called the peter room and it was ok. But why make it a twin room and have two towels etc but only 1 hot chocolate & 1 biscuits?? Then the noise....... there was a note on the table saying ask to switch rooms as they are aware of loud noise from next door due to it being a through door next to the tv. We could hear every single sound like they were in the same room wven when they were clearly patting a babies back to wind it. You shouldn't be able to hear things to that degree. We then turned on the air conditioning unit which is a stand alone unit snd super noisy but at least it drowned out next door. The beds are like sleeping on the floor and the shower was a walk-in disabled shower that does not drain very well and the entire bathroom floor gets wet so lovely going to the toilet after getting wet feet and nearly slipping over each time. I would rather sleep in my car than do this again it was absolutely awful. This is a truly honest and frank opinion of our stay.
Stayed 1 night in Sep 2023

8/10 Good

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Good sized room but bed too small!
We stayed in Hurst - a suit with a small kitchen unit and seating area. The main disappointment was the bed. At a standard 4.6" it felt cramped (used to a ft) but the main issue is that you rolled into the middle and therefore crashing into one another. Also, the temperature was not ideal as the quilt was to narrow for the bed. It barely touched both sides.
Stayed 1 night in Sep 2023

8/10 Good

Alexander

Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Plus - very clean, bathroom all new. Quiet room, very good breakfast. Minus - No quite enough room for two, room small for the price.
Stayed 1 night in Jul 2023

8/10 Good

James

Stayed 1 night in Jul 2023

8/10 Good

MARIANNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Simon

Stayed 1 night in Jun 2023

10/10 Excellent

Andy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, very helpful, we were given an upgrade unexpected gratefully received. A great stay we will go back. 😀
Stayed 2 nights in May 2023

8/10 Good

Rob

Stayed 1 night in Apr 2023

8/10 Good

Julie

Stayed 1 night in Oct 2022

10/10 Excellent

Jo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic! Friendly, responsive and smiling. We - and they - both deserved a better venue - and whilst our accommodation was perfectly clean I found it sterile. Dreadful decor, (curtains a masterpiece, a nightmare all of their own) - and I wasn't enchanted by the unkempt garden, the disabled amenities, (we are lucky enough to be full-bodied) and the adjoining door with the notice about 'noise' - it just felt a bit creepy and insecure. The venue of the hotel is really unfortunate - nothing divides it from the housing estate. The whole place needs more thought, greater use of colour and brighter materials/paint generally. Not the worst, very far from the best.
Stayed 1 night in Oct 2022

2/10 Terrible

George

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Firstly my room key didnt work, had to carry all my stuff around with me. Then the room "Moore" was clean but quite dated, there were no modern 3 plug sockets by the bed. Had bought food to cook as was told there was a cooker i coudl use in suit. Tried to use it but it wouldnt come on, friendly male receptionist tried to help but his manager said it was off (despite turning on but not reamining on) - was told to use microwave.. So wasted money on food i could not cook. Manager would not refund me the difference in my meal costs considering the ingredients. Ive had better experiences at this hotel but the Suites are quite dated and clearly need a refurb. .
Stayed 1 night in Oct 2022

8/10 Good

loris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Piet

Stayed 1 night in Sep 2022

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Lorraine

Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good value
Stayed 1 night in Jul 2022

8/10 Good

Leigh, Twickenham

Traveled with partner
Liked: Cleanliness, staff & service
We had a well appointed premium room which also enjoyed good air-conditioning - unusual in the UK! The reception staff member was excellent, friendly and welcoming. It has to be said the main building is extremely dated, with the public areas in need of restyling. Having said that, we would use the hotel again if we were in the area.
Stayed 2 nights in Jul 2022

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, good food, clean and comfortable
Stayed 1 night in Jul 2022

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Michael

Stayed 1 night in Jun 2022

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Ruth

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Apr 2022

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nearby park breakfast was great staff wonderful
Stayed 1 night in Apr 2022

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Harry

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

2/10 Terrible

Peter

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Old and tired hotel. Needs lots of TLC. Didn’t serve food at weekends. Bar shut at 9 on Sunday Had phone taken from my room and hotel were very uninterested in assisting.
Stayed 3 nights in Dec 2021

10/10 Excellent

Khadra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miss K
My stay was very nice thanks
Stayed 2 nights in Nov 2021

10/10 Excellent

Sudesh Lakshitha

Stayed 1 night in Nov 2021

10/10 Excellent

Alison

Stayed 1 night in Nov 2021

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Great hotel and staff
Stayed 3 nights in Nov 2021
Response from ian on Nov 24, 2021
Hi Paul, many thanks for your kind words hope to see you again soon

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Excellent stay, Friendly staff, Plenty of parking spaces, Nice and clean rooms, Well equipped function hall But Beers found bit expensive.
Stayed 1 night in Nov 2021

8/10 Good

Charles, Calgary

Traveled with partner
Liked: Staff & service
Location to sons house reason we stayed Good value for money although a bit dated Staff exellent
Stayed 4 nights in Oct 2021

8/10 Good

TONY

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stopover
Just a brief stopover, hotel was ok but a bit pricey considering how tired it looked. Staff very friendly
Stayed 1 night in Oct 2021

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel break
It was a lovely place to stay, although the sandwiches were nice they were quite expensive. The breakfast was perfect, just 1 small thing i would suggest would be to keep plates warm. Staff were great, very proffessional, the hotel overall was perfect, comfortable & relaxing
Stayed 1 night in Oct 2021

10/10 Excellent

Babatunde

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Brian

Liked: Room comfort
Apart from the miserable reception man. The other staff were brilliant, helpful and accommodating.
Stayed 2 nights in Oct 2021

6/10 Okay

Lee

Disliked: Cleanliness, property conditions & facilities, room comfort
Average but not the staffs fault
I think it’s a shame as could be a lovely hotel but the cleanliness is very poor. The first bedroom we had was covered in dust, hallways dirty and even the fake flowers around were covered in dust. The bar was closed but the nice receptionist and Porter poured us a few drinks. The second night when we came back to our room to find we had no power what so ever due to another resident doing stupid things. We were quickly moved to an executive room however the smell of damp was awful and we were only given one towel. Please note the staff really did try their very best and you could see they were very under staffed due to the world today.
Stayed 2 nights in Oct 2021

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs update, investment and probably more
Location was okay for visiting a local friend, but not much else locally of interest. Hotel was dirty and dated. Breakfast was adequate. On check in the staff were rude when they couldn’t find my booking, but staff in the morning were friendly and agreeable.
Stayed 1 night in Oct 2021

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Overpriced
We booked an executive studio and we’re surprised not to have a sofa. The show was small and difficult to use do to the lever on and off handle being knocked when trying to shower. Feel the cost was overpriced for the accommodation.
Stayed 1 night in Sep 2021