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Reviews of Quality Inn

2.5 out of 5
Quality Inn
85 Airport Rd, Hillsville, VA

Reviews

7.8

Good

Rating 10 - Excellent. 243 out of 751 reviews" "
Rating 8 - Good. 285 out of 751 reviews" "
Rating 6 - Okay. 110 out of 751 reviews" "
Rating 4 - Poor. 74 out of 751 reviews" "
Rating 2 - Terrible. 39 out of 751 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Polly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed wasn't very soft 😕 but it was quiet and clean.
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Gary

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had a very foul smell. Shower rod screws on the right side were coming off, my husband pushed them back in, rod could have fallen off on us. Breakfast dining was incredibly small with only 3 tables and 3 chairs at each table, we got breakfast somewhere else the next morning.
Stayed 2 nights in Apr 2024

4/10 Poor

Suzette

Disliked: Cleanliness, property conditions & facilities
Convenient to highway. Cleanliness was an issue though.
Stayed 1 night in Mar 2024

8/10 Good

sean, Kitchener

Stayed 1 night in Feb 2024

10/10 Excellent

Laurie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great rate and very clean property. Convenient for our direction of travel.
Stayed 1 night in Jan 2024

6/10 Okay

Trudy

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Breakfast
Good breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Yves

Stayed 1 night in Jan 2024

2/10 Terrible

Mary

Not happy
Never got there booked the night called hotel and told them where I was I was going 77 south but was already passed the hotel that I booked and they told me it was exit 14 but in the other direction which they didn’t say so I ended up having to pay for another hotel because I couldn’t get any one on the phone to see if I could transfer the night to a closer location
Stayed 1 night in Dec 2023

8/10 Good

Juanita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient right off the interstate. Fiddlers restaurant was a great place to eat.
Stayed 1 night in Dec 2023

10/10 Excellent

Sammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very late check in and everything was fine… actually Hotels.com screwed up my reservation and I’m guessing the clerk knew and he just overlooked the mix up. Wasn’t anything fancy but it was clean and easy on easy of of Interstate.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Rita

Stayed 1 night in Dec 2023

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Great experience, easy check in, clean, comfortable room, nice breakfast and quick check out.
Stayed 1 night in Dec 2023

8/10 Good

Rita

Stayed 1 night in Nov 2023

8/10 Good

Yves

Stayed 1 night in Nov 2023

8/10 Good

Pierre

Traveled with partner
Liked: Staff & service, property conditions & facilities
Friendly personnel
Stayed 1 night in Nov 2023

10/10 Excellent

Logan

Stayed 1 night in Nov 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

JAMES

Traveled with partner
Liked: Staff & service
Was an easy check in . quiet room . Got a good nights sleep. breakfast was good. Room and property could have been cleaner but over all good one night stay.
Stayed 1 night in Oct 2023

2/10 Terrible

Kristine

Disliked: Cleanliness, staff & service, property conditions & facilities
Seedy Motel - Not a nice Hotel
As soon as I left the office after checking in and saw the area where the room was I should have run back in and checked out but being tired and hungry we went into the room. Filthy is the kindest word I can think of. Flies all over the room. Stink bugs on the curtains. Stains on the carpet and top bed covering. Used condom not far from the outside door. Shady characters walking around. Need I say more? Booked another Hotel and checked out ASAP ! Pictures they presented on line very deceptive !
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Joanne

Traveled with group
Liked: Amenities
Great place. Staff are very friendly and polite.
Stayed 1 night in Oct 2023

10/10 Excellent

George

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Sally

Traveled with partner, Traveled with pets
Liked: Cleanliness
Tv froze up every 5 minutes and you couldn’t watch anything.
Stayed 1 night in Oct 2023

10/10 Excellent

Van

Stayed 1 night in Oct 2023

2/10 Terrible

Paul, Hampton

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This property is very poorly maintained. The pictures are nothing like reality. The room is filthy - bed linens, dust, carpet,... It is a dump. Stay anywhere else.
Stayed 1 night in Oct 2023

4/10 Poor

Valentina

Disliked: Cleanliness, property conditions & facilities, room comfort
Two star quality. Noisy. Felt unsafe there
Stayed 1 night in Oct 2023

6/10 Okay

Shana

Traveled with family
Disliked: Cleanliness
Killed two bugs on the wall. The toilet did not work and front desked said Maintence does not work on weekend.
Stayed 1 night in Oct 2023

4/10 Poor

Jimmy

Disliked: Amenities
Towels are rough. No soap. Had to call for fresh towels. Trash cans not dumped or room tidied up.
Stayed 1 night in Oct 2023

10/10 Excellent

Leaann

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Steve

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This is a run down, semi dirty property and the towels felt like sandpaper. The walls were scarred a d needed paint as well as the furniture. I do mot recommend it. If these are the standards that Quality Inns has, i doubt we will ever stay in this chain again.
Stayed 1 night in Oct 2023

6/10 Okay

joan

Stayed 1 night in Oct 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would use again
Very modern nice clean place
Stayed 1 night in Oct 2023

8/10 Good

Clyde

Stayed 2 nights in Oct 2023

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Faith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Leah

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Facility feels a bit run down. No towels, soap or drinking cup in my room. When I asked for towels and soap at desk, I received only a bath towel--no hand towel or bath mat. did not realize then that I was also missing the drinking cup. No apology from desk for my inconvenience. Breakfast was fine.
Stayed 1 night in Sep 2023

8/10 Good

Tracey-Lynne

Stayed 1 night in Sep 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Everything was comfortable and clean. Would stay there again.
Stayed 1 night in Sep 2023

8/10 Good

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this property. They do a great job of maintaining an older structure and keep it looking good.
Stayed 1 night in Sep 2023

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Roger

Business traveler
Liked: Staff & service, room comfort
Only a fair motel
Made reservation 2 weeks ago upon entering the room it had not been cleaned from the previous occupant. The management gave me another room and could hardly get enough hot water in the sink to wet a wash cloth and bugs were in the bath room and in the carpet. I was tired from working all day on a job I had there in town so I stayed instead of seeking another motel it was 9 pm
Stayed 1 night in Sep 2023

6/10 Okay

Timothy

Stayed 1 night in Sep 2023

10/10 Excellent

jeff

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why?
Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Donna

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was something used in the room that made my dog have an allergic reaction. It was so bad that we had to take her to the emergency vet. The room smelled bad. Also, we went to breakfast at around 7:15 and they were out of almost everything. It was obvious they were not prepared for the number of guests they had.
Stayed 1 night in Aug 2023

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PLUSES: b'fast options, esp the waffle maker! Area kept clean. Front desk is always pleasant & helpful, esp young woman w/short dark hair. Room clean. GREAT TO HAVE BOTH A MICROWAVE & FRIDGE. NEGATIVES: our room was across from an ice maker that disrupted sleep. One morning we smelled pot. "May" have been a guest. Need a policy against it for guests and staff. It smells NASTY. No smoking should include everything. I know it must be a challenge controlling it, so the motel has my sympathy, but it's noxious.
Stayed 3 nights in Sep 2023