Exterior

Reviews of Microtel Inn & Suites by Wyndham Holland

2 out of 5
Microtel Inn & Suites by Wyndham Holland
643 Hastings Ave, Holland, MI

Reviews

7.2

Good

Rating 10 - Excellent. 244 out of 1006 reviews" "
Rating 8 - Good. 355 out of 1006 reviews" "
Rating 6 - Okay. 205 out of 1006 reviews" "
Rating 4 - Poor. 120 out of 1006 reviews" "
Rating 2 - Terrible. 82 out of 1006 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, and easy to get to
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Sharon,We are glad to hear that you found our hotel clean and conveniently located. Our team strives to ensure a comfortable experience for all our guests. If you have any further feedback to share, please do not hesitate to reach out to us.

4/10 Poor

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bedrooms were very small limited place for clothing. Stain on upholstery pillows were flat. The vending machines were empty, generally rundown field to motel.
Stayed 2 nights in May 2024
Response from Manager on May 10, 2024
Hello Ron, We appreciate your feedback on the room size and amenities. We strive to improve our services and will take your comments into consideration for future enhancements. We apologize for any inconvenience caused during your stay and hope to welcome you back for an improved experience.

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Jose, We appreciate you choosing to stay at our hotel. Please feel free to contact us directly with any feedback from your recent visit so we may address any concerns you encountered. We value your input and hope to welcome you back soon for an improved experience.

10/10 Excellent

Mark, Mineral Point

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello Mark,We are delighted to hear that you found your stay enjoyable. Your positive feedback is truly appreciated by the team. Should you have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

Sanja, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown
Stayed 2 nights in May 2024
Response from Manager on May 6, 2024
Hello Sanja,We appreciate your feedback on our convenient location close to downtown. If you have any further comments or suggestions, please feel free to reach out to us.

6/10 Okay

Dawn

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated and limited breakfast.
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello Dawn,We appreciate your feedback on your recent stay with us. Rest assured that your comments will be shared with our team for review and improvement. Thank you for bringing this to our attention.

6/10 Okay

Edha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
run down and old
Stayed 2 nights in May 2024
Response from Manager on May 7, 2024
Hello Edha, We appreciate your feedback and regret to hear about your disappointing stay. We will share your comments with our team for further review. Please feel free to reach out to our management team with any additional details to help improve our services for future guests.

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice stay.
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Ken,We are pleased to hear that you enjoyed our hotel's location and had a pleasant stay. Your feedback is valuable to us, and we hope to welcome you back in the future.

6/10 Okay

Gina G

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Gina G, We appreciate you choosing our hotel for your stay. Please feel free to contact us directly with any feedback you'd like to share from your recent experience. We hope to welcome you back soon for an even better stay!

10/10 Excellent

Ruth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, nice room.
Stayed 1 night in Apr 2024
Response from Manager on Apr 28, 2024
Hello Ruth,We're delighted to hear you had a smooth check-in process and enjoyed your room. Your positive feedback is greatly appreciated. Please don't hesitate to share any further comments or suggestions with us.

10/10 Excellent

Sierra

Liked: Cleanliness, property conditions & facilities
Nice night
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Sierra,We appreciate your feedback and are glad to hear you had a pleasant evening during your stay with us. Should you have any concerns or suggestions in the future, feel free to reach out to our management team directly. We hope to welcome you back for another visit soon.

8/10 Good

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Great for the price.
Stayed 4 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Amanda,We are pleased to hear that you found our hotel to be clean and comfortable during your stay. Providing value for our guests is always a top priority for us. If you ever choose to stay with us again, we hope to exceed your expectations even further.

8/10 Good

Yan

Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Yan,We are thrilled to hear you had an enjoyable stay with us! We hope to welcome you back soon for another fantastic experience at our hotel.

4/10 Poor

Viviana

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 21, 2024
Hello Viviana, We are sorry to hear that you did not fully enjoy your stay with us. We value your feedback and will share it with the appropriate teams for review. Your experience is important to us, and we hope to welcome you back in the future.

8/10 Good

Robert, Saginaw

Stayed 5 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Robert,We're delighted to hear you enjoyed your stay with us! If there's anything we can do to make your next visit even better, please reach out to us directly. We look forward to welcoming you back soon!

8/10 Good

Ivelisse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff work hard at keeping it clean. Nice and friendly staff.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Ivelisse,Thank you for your positive feedback regarding our hardworking and friendly staff. We pride ourselves on providing excellent service, and it's great to know that their efforts were appreciated. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jason

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice and staff was nice. Very good for the price.. no complaints..
Stayed 1 night in Feb 2024
Response from Vickie, Manager on Feb 9, 2024
Thank you for your feedback. We enjoyed having you stay with us and hope to see you again soon.

6/10 Okay

Madison

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
For a place to sleep at night it was good. However, the rooms were in rough condition. The bathroom sink had hairs in it and stains. There were holes in the walls that were quickly patched over. The hot water lasted about 2 minutes then turned ice cold.
Stayed 1 night in Feb 2024
Response from Manager on Feb 7, 2024
Hello Madison, Thank you for choosing to stay with us and for sharing your feedback. We apologize for any inconvenience you experienced during your stay. While we are glad to hear that you found the bed comfortable, we regret to learn about the issues you encountered with the room condition, bathroom sink, and hot water supply. We appreciate you bringing this to our attention and will address it with our team to ensure a better experience for our future guests.

10/10 Excellent

Lemond

Stayed 5 nights in Jan 2024
Response from Manager on Feb 6, 2024
Hello Lemond,Thank you for choosing our hotel for your stay. We strive to provide excellent service and we are thrilled to hear that you had such a wonderful experience with us. We hope to welcome you back again soon for another memorable stay!

8/10 Good

Seth, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Feb 6, 2024
Hello Seth, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

STEVE

Stayed 2 nights in Jan 2024
Response from Manager on Mar 22, 2024
Hello STEVE, We value your experience and regret to hear that your stay did not meet expectations. Please feel free to contact us directly to discuss any specific concerns you may have had during your time with us. We appreciate your time and hope to have the opportunity to welcome you back for a much-improved experience.

6/10 Okay

Marissa

Traveled with family
Liked: Staff & service
Meh
It was fine. Stayed because my daughter had a sports meet. Good for a sleep and a shower and to leave.
Stayed 1 night in Jan 2024
Response from Manager on Jan 29, 2024
Hello Marissa,Thank you for choosing our hotel for your recent stay. We're glad to hear that our accommodations provided you with a comfortable rest and convenience for your daughter's sports meet. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future.

8/10 Good

Christopher

Business traveler
It’s a simple hotel that was in a convenient location
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Christopher,Thank you for choosing our hotel for your stay. We appreciate your feedback on our convenient location. If you have any further comments or suggestions, we would love to hear them.

10/10 Excellent

Frederick

Stayed 2 nights in Jul 2023
Response from Vickie, Manager on Jan 9, 2024
Thank You for your feedback. We hope to see you again soon.

8/10 Good

Michael

Traveled with group
Liked: Staff & service, room comfort
Comfortable stay but smelling kinda of bad
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Michael,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found your stay comfortable. We appreciate your feedback regarding the odor and apologize for any inconvenience caused. We'll certainly share your comments with our housekeeping team to ensure that this does not happen again in the future.

10/10 Excellent

Hubert J.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It fit our needs.
Stayed 4 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Hubert J.,Thank you for choosing our hotel for your recent stay. We are pleased to hear that our accommodations suited your needs. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Skylar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 1 night in Dec 2023
Response from Manager on Jan 4, 2024
Hello Skylar,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you aga

10/10 Excellent

Skylar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
It was great
Stayed 3 nights in Nov 2023
Response from Manager on Jan 2, 2024
Hello Skylar,to hear that you had a positive experience during your stay! We strive to ensure our guests have a wonderful time at our hotel. If there's anything specific you loved about your visit, feel free to share it with us. We appreciate your feedback and hope to welcome you back in the future for another memorable stay.

6/10 Okay

Kathy

Traveled with family and small children
Liked: Staff & service
The first room has a period stain on bedsheets.
Stayed 1 night in Dec 2023
Response from Vickie, Manager on Dec 29, 2023
Thank you for your feedback. I am sorry that you had that issue. I will speak to my housekeepers to make sure that there are not any stains on the sheets. We hope to see you again in the future.

2/10 Terrible

Héctor

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Héctor, We apologize if your recent experience with us did not meet your expectations. We encourage you to reach out to us directly so we can address any concerns you may have had. We value your feedback and hope to have the opportunity to improve your perception of our hotel in the future.

8/10 Good

jung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Manager on Dec 12, 2023
Hello jung,Thank you for choosing our hotel for your recent stay! We're delighted to see that you had a positive experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly.

10/10 Excellent

Skylar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was quiet. I was able to rest in peace. Way better that some other hotels in the area.
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Skylar,We're delighted to hear that you had a peaceful stay with us and that our hotel exceeded your expectations. Providing a quiet and comfortable environment for our guests is always our priority. We appreciate your kind feedback and hope to welcome you back for another restful experience in the future.

10/10 Excellent

Skylar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
It's a good hotel. Staff is great. Breakfast is good. Only thing I could say to improve is possible activities at the hotel. There isn't much to do here but that's a personal preference.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Skylar,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the overall experience, especially the exceptional service from our staff and the quality of our breakfast. We understand that having more activities on-site would enhance your stay, and we appreciate your suggestion. We'll definitely take it into consideration for future improvements. We hope to welcome you back again soon for another enjoyable stay.

10/10 Excellent

Skylar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Staff is friendly and the place was clean. We will stay here again.
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Skylar,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found our staff to be friendly and our place to be clean. We can't wait to welcome you back on your next visit.

8/10 Good

Terence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and met our needs at a reasonable price. Our queen bed was really a full size but we survived. Decent breakfast with pancakes, omelets, cereal and bagels.
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Terence,Thank you for choosing our property for your stay. We're glad to hear that it met your needs and that you enjoyed our reasonable pricing. We apologize for any inconvenience caused by the bed size discrepancy, but we're glad to hear that you were still able to make it work. It's great to know that you enjoyed our breakfast options. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Hakim

Liked: Amenities, property conditions & facilities
Nice
Stayed 4 nights in Nov 2023
Response from Manager on Nov 15, 2023
Hello Hakim,Thank you for sharing your feedback with us. We appreciate your kind words and are glad to hear that you enjoyed your stay. If there is anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Lois

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Lois,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience during your time with us. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to hosting you again in the future!

10/10 Excellent

Leonard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello Leonard,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 Good

Robert

Stayed 5 nights in Nov 2023
Response from Manager on Dec 5, 2023
Hello Robert, We appreciate you choosing our hotel for your stay! If you have any feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your input and aim to continuously improve our services. We hope to welcome you back again in the future.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just some dust in the corners on the floor not really bad.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 10, 2023
Thank you for staying with us. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Kevin,Thank you for taking the time to leave a positive review of our hotel! We are thrilled to hear that you had an enjoyable stay with us. We strive to provide an exceptional experience for all of our guests, and it is always rewarding to receive feedback like yours. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
We brought our dog and loved we got a pet friendly room. Very clean and breakfast was good.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Pamela,Thank you for choosing our hotel for your stay and for your positive feedback on our pet friendly room and cleanliness. We are glad you enjoyed our breakfast. We hope to have the chance to welcome you and your furry friend back in the future.

8/10 Good

Rosalind

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Rosalind,Thank you for your positive rating! We are thrilled to hear that you had an exceptional experience at our hotel. We look forward to welcoming you back in the future.

8/10 Good

Elaine

Traveled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Manager on Oct 27, 2023
Hello Elaine,Thank you for your positive feedback! We are thrilled to hear that you had a wonderful stay with us. We hope to welcome you back soon!

8/10 Good

Olivia

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice large room, very friendly staff. Excellent breakfast. Some of the bedding mattress covers need replacing. Overall a very nice stay.
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Olivia,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us, especially our spacious rooms and friendly staff. We appreciate your comment about the bedding and we will address it promptly. We hope to welcome you back soon!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Great breakfast and friendly staff.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Karen,Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us. We strive to provide a peaceful atmosphere and excellent service to all our guests. We hope to welcome you back soon!

8/10 Good

Tedd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Tedd,Thank you for your positive review! We appreciate your feedback and hope to welcome you back soon.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed elsewhere nearby and I’m much more comfortable here
Response from Manager on Oct 26, 2023
Hello Robert,We're so glad to hear that you found comfort in our hotel! Thank you for choosing us as your preferred accommodation. We look forward to welcoming you back soon!

8/10 Good

Allison

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for a simple overnight stay. It was located near where we needed to be, easy to find, and reasonably priced. The rooms are dated and could use some updates, but we just needed a place to sleep. The breakfast was good and better than a typical continental breakfast as it included hot choices such as pancakes, eggs, biscuits, and gravy. We would stay here again when we are in the area.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Allison,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service
I’ve stayed in several different rooms here and I know what to expect
Stayed 4 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Robert,Thank you for your continued loyalty! We appreciate your feedback and will continue to provide you with consistent quality and service during your future stays.