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Reviews of Homewood Suites by Hilton Holyoke-Springfield/North

3 out of 5
Homewood Suites by Hilton Holyoke-Springfield/North
375 Whitney Ave, Holyoke, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 545 out of 833 reviews" "
Rating 8 - Good. 204 out of 833 reviews" "
Rating 6 - Okay. 49 out of 833 reviews" "
Rating 4 - Poor. 15 out of 833 reviews" "
Rating 2 - Terrible. 20 out of 833 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best complimentary hotel breakfasts I have had. Convenient to Mt. Holyoke and a nearby mall. Easy to park. Spacious rooms with a full refrigerator, stove top, sink and microwave as well as a table and chairs. Couch and sitting area. Pool, hot tub. Outside patio with BBQ gril and nice outside seating. Staff was helpful and friendly.
Stayed 1 night in Apr 2024

2/10 Terrible

Shemiah, Springfield

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Do not stay at this property!! They are unjust and unfair! My sister, child and niece and myself all checked in to the hotel together we were told it could be six people in a room however we only had four once we received our wristbands to enter into the pool. We were told other people outside of the pool playing basketball advised they were staying in our room, which was a total lie, from the so-called general manager could not determine and figure out who was in what room we were asked to leave and be escorted by police officers which were called to the hotel, which is the craziest thing I’ve ever heard when I travel all the time with Hilton. I will be bringing this to corporate level my family and I had nothing to do with any other guests staying there at the time! Even the nice officers, I was speaking with advise me that this is not the first time that this manager calls the police on people of her own race and nationality! I usually never have a problem at all at any Hilton property, but this one has topped them all they must be careful about who they hire and try to put in higher positions because some of these people abuse, their rights and privileges for children to be asked to get out of the pool, pack their stuff up and leave when I paid For our suite in my name on my credit card should have been no problem, but of course people take their authority positions and run with it !! If you’re trying to bring your children swimming at this property or location don’t!!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Edith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean room. Nice breakfast.
Stayed 1 night in Mar 2024
Response from Kurt Lookabaugh on Mar 30, 2024
Thank you for leaving this review with us! We hope you decide to stay with us again in the future!

8/10 Good

Anneliese

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Work out equipment was out of order.
Stayed 1 night in Mar 2024
Response from Kurt Lookabaugh on Mar 30, 2024
Thank you for the review, I have forwarded this over to our maintenance team to address.

10/10 Excellent

Jazzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kurt Lookabaugh on Mar 26, 2024
Thank you for leaving us this wonderful review. We hope to see you again some time soon!

10/10 Excellent

Kathy

Traveled with partner
Liked: Property conditions & facilities
Large, comfortable room, full kitchen, separate dressing area with sink outside of bathroom, comfortable king bed, fluffy towels
Stayed 1 night in Mar 2024
Response from Kurt Lookabaugh on Mar 23, 2024
Thank you for leaving this review with us Kathy, we hope to see you again soon!

10/10 Excellent

Eric

Great simple property, polite and good stay
Stayed 1 night in Mar 2024
Response from Kurt Lookabaugh on Mar 18, 2024
Thank you eric for leaving this review with us we are happy to hear that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Jeannette

Stayed 1 night in Mar 2024

4/10 Poor

Catheryn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There was a bug on the king sized bed when I first entered. The floors in the bathroom were dirty. The stove top burners in the room did not work. Poor experience overall.
Stayed 1 night in Mar 2024
Response from Kurt Lookabaugh on Mar 17, 2024
Thank you for this feedback. I have forwarded this information to our maintenance and housekeeping team to resolve this issue.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kurt Lookabaugh on Mar 9, 2024
Kerry it is so nice to hear you had an excellent time at our property we hope to see you return some time soon!

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kurt Lookabaugh on Feb 28, 2024
Thank you for leaving this wonderful review! We are so happy you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Christine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a birthday party there and it was perfect location next to the indoor pool
Stayed 1 night in Feb 2024
Response from Kurt Lookabaugh on Feb 16, 2024
Thank you for leaving this wonderful review! We hope you return sometime in the future and have a wonderful weekend!

10/10 Excellent

Takisha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, safe, and close to Holyoke Mall! Traveled with 2 kids. Pool area and gym was nice. Breakfast served. No complaints
Response from Kurt Lookabaugh on Feb 16, 2024
We are delighted to hear you enjoyed your stay with us and we hope to see you again soon!

2/10 Terrible

Catherine

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Property conditions & facilities
I had a room with nonworking appliances got switched three times in one night, last room one of the bedrooms in the suite was infested with bed bugs. The water coming out the shower n tub and sinks was brown. Elevators expired inspection. I addressed the manager of these concerns and she was rude , didnt care even with photos and videos of these concerns, she refused to refund me and basically told me i shouldnt have stayed in that hotel. She had zero concern for any safety of children which i traveled with because my daughter had special appointments at Boston children’s and near by clinics and i had no choice of staying due to a emergency with my child . Never again
Stayed 3 nights in Jan 2024

10/10 Excellent

marian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice gym and pool. Very friendly and accommodating staff
Stayed 1 night in Jan 2024
Response from Kurt Lookabaugh on Feb 5, 2024
Thank you for the stellar review marian! We hope you chose to stay with us again in the future!

10/10 Excellent

Antwan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kurt Lookabaugh on Feb 5, 2024
Thank you for the 10/10 Antwan! We hope to see you return again soon!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kurt Lookabaugh on Feb 5, 2024
Thank you for taking the time to leave us a review, please let us know what we could have done better for you!

10/10 Excellent

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice suite at a good price
Stayed 1 night in Jan 2024

10/10 Excellent

Gabe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome outdoor grill, great breakfast, friendly staff. Overall smooth and hassle free experience.
Stayed 2 nights in Jan 2024
Response from Kurt Lookabaugh on Feb 5, 2024
We are so happy you enjoyed your stay at our property and we hope to see you again soon!

10/10 Excellent

Yariliz

Stayed 1 night in Jan 2024
Response from Kurt Lookabaugh on Feb 5, 2024
Thank you Yariliz! We hope you return to our property so we can deliver another 10/10 stay!

10/10 Excellent

Alison

Traveled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lor

Stayed 1 night in Jan 2024
Response from Kurt Lookabaugh on Feb 5, 2024
We are so happy to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Jay

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Our stay was fine but waiting for about 20 minutes for someone to show up at the front desk when we got there made me nervous. We were there for a wake and a funeral and I was afraid we wouldn’t make it to the wake. We did tho!
Stayed 1 night in Jan 2024

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

MARIE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect fit for needs.
Stayed 4 nights in Nov 2023

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
We felt very comfortable and the breakfast and all day coffee and tea was the best.
Stayed 4 nights in Nov 2023

8/10 Good

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Ross

Stayed 1 night in Nov 2023

8/10 Good

Tanasia, Springfield

Stayed 1 night in Nov 2023

10/10 Excellent

Clare

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The place is clean, quiet, staff respectful. Amenities are great. Complimentary coffee and breakfast!! Great hotel for a brief stay with my family. Very close to Holyoke mall / Round 1
Stayed 1 night in Nov 2023

10/10 Excellent

Danielle

Stayed 1 night in Oct 2023

2/10 Terrible

Christine

Traveled with family
Disliked: Staff & service
Booked stay through Expedia six months in advance only to show up at hotel and was told they were overbooked and didn't have any rooms left. Totally unacceptable for both Expedia and Homewood Suites/Hilton. Manager offered to comp stay for another date and I have yet to hear from her. Take my advice and stay somewhere else.
Stayed 1 night in Oct 2023

8/10 Good

Katrina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sally, Takoma Park

Stayed 1 night in Sep 2023

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
The staff was friendly and helpful!
Stayed 1 night in Oct 2023

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay thank you
Stayed 1 night in Oct 2023

10/10 Excellent

Tiffany

Stayed 1 night in Oct 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Maritza

Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Jan, Maitland

Liked: Staff & service
Disliked: Cleanliness
Motel was convenient to shopping and restaurants. Maintenance and cleanliness needs improvement.
Stayed 2 nights in Sep 2023

10/10 Excellent

Katie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel was clean. No dust in the fan vents, shower grout was clean.
Stayed 1 night in Sep 2023

2/10 Terrible

Josh

Stayed 1 night in Sep 2023