Studio Suite, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes
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Reviews of Baymont by Wyndham Hot Springs

2.5 out of 5
Baymont by Wyndham Hot Springs
737 S 6th Street, Hot Springs, SD

Reviews

7.0

Good

Rating 10 - Excellent. 266 out of 1000 reviews" "
Rating 8 - Good. 264 out of 1000 reviews" "
Rating 6 - Okay. 204 out of 1000 reviews" "
Rating 4 - Poor. 163 out of 1000 reviews" "
Rating 2 - Terrible. 103 out of 1000 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Wendy

Disliked: Amenities, property conditions & facilities
Pool abd hot tub are ice cold. Room was clean. Breakfast was nothing to brag about rock hard toast, bagels, cereal and waffle machine. Don't try to check in before 3 they ask for 35.oo even off season, no one in hotel. Very quiet.
Stayed 2 nights in Apr 2024

4/10 Poor

Jeffrey

Traveled with partner
Disliked: Cleanliness, staff & service
You could tell in the rooms were only ever given a quick wipe. Mirror had lots of crust in the corner. Breakfast was meh,only sugar cereals, and lots of sugar. Trailer park across the road was a bit of an eyesore. Pool was freezing and hot tub cold. We booked the place as it had a pool, and the fact it was non functional, was a big disappointment.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money.
Stayed 1 night in Apr 2024

2/10 Terrible

Amanda

Disliked: Property conditions & facilities
Extremely dirty. Pet urine stains on floor, bedding, and bedskirt. Odor was awful.
Stayed 1 night in Apr 2024

6/10 Okay

Trung

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Maybe they need a remodel
Stayed 1 night in Apr 2024

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Amber

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, I never write these because I’m pretty low maintenance and usually am understanding. However this was the dirtiest and creepiest hotel I’ve ever been at. We were on a road trip so booked for a place to sleep. We arrived on a Saturday at 6pm. Only 2 cars in the parking lot. When we walked in someone went into a room that was behind the desk and shut the door and didn’t come out for a good 5 minutes. When the man did he said They didn’t have a room ready and said we had to give them an hour to get it ready. No towels in the pool area. When we asked for some they gave up a stack of 6, 2 were the size of hand towels, one normal towel had blood stains on it and one had a huge circular stain that looked like make up. When we got to go to our room, there was splatters all over the walls (some that looked like blood), stains on the couch, splatters on the lamp, the desk chair was all ripped up, very unclean. My kids were even super grossed out. It was very odd also as every single room down the hall were hinged open. And there was a big white paint stain in the middle of the hall. For breakfast in the morning, they only provided enough waffle mix for one waffle. The biscuits were rock hard and the gravy was like water. That was all they had besides cereal. The man and woman that worked there (assuming they own it, as they also had a 4 year old boy running around) were very odd and made us feel uncomfortable. We couldn’t get out of there fast enough.
Stayed 1 night in Mar 2024

8/10 Good

Cory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well cared for and clean.
Stayed 1 night in Mar 2024

2/10 Terrible

Sherry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing, had cracks in the windows, badly stained carpet, and a very bad water leak from the shower on the floor above us. Would NOT recommend this hotel to anyone.
Stayed 5 nights in Mar 2024

8/10 Good

Terrence

Traveled with partner
Liked: Staff & service, amenities
The suite jacuzzi tub and shower tub were dirty when we checked in. The manager apologized and had it cleaned while we were out for dinner. Bed was comfortable.
Stayed 2 nights in Mar 2024

4/10 Poor

Mayson

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not stocked with towels or cups, the shampoos and body wash were half used in the rooms. The tub has visible grime on the textured bottom, we were travelling with our baby and I had to go around and pick up several crumbs clumps of dirt and even a rubber band off of the floor. The pool was not heated and cloudy, no towels to be found there as well. I’ve never reviewed a hotel but this needs to be addressed
Stayed 1 night in Mar 2024

2/10 Terrible

Donald

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not swept, the towels were ragged and musty, the bottom sheet was put on upside down, and the room needed rekeyed almost every time we left. There was a huge pile of trash outside the end door. I think there were 3 rooms occupied when we stayed. The employees child ran the upper hall and you could hear every pounding footstep below.
Stayed 3 nights in Feb 2024

6/10 Okay

Emily

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The guy working was alone and had been for the previous night. He was very hard working and helpful!
Stayed 1 night in Feb 2024

2/10 Terrible

Catherine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallways had a very bad odor, the staff were poorly trained, very unclearly. Found a Kleenex in bed sheets. Morning breakfast - bagels were hard like days old. No orange juice or apple juice. Opened compartment and could tell hadn't had any in a long time. Enough waffle batter for one but attendant did make more but was too late. Staff seemed very unaware and made constant excuses. Coffee was good. The cabinets in breakfast area were very stained and dirty. No tables being wiped down.
Stayed 1 night in Feb 2024

8/10 Good

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

4/10 Poor

John

Disliked: Amenities
No breakfast/ the pool and hot tub not working
Stayed 4 nights in Jan 2024

10/10 Excellent

Laree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Andrew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tried to check in at 2:15 p.m. and was told it would cost $75 to get in 45 minutes early. Ended up checking in at 3:00 and the refrigerator was broken so we asked to get a different one which they said was no problem. At 4:30 they still had not gotten a refrigerator for us and the bathroom fan was so loud you cannot even stand to be in the bathroom with the light on which was the same switch as the fan. The pool was also broken. We left and went to a different hotel.
Stayed 1 night in Jan 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs. Stay at the S*per 8!!!
Room was absolutely filthy, cable tv didn’t work, sink soundly drain, bed were not changed. Floor was not vacuumed.
Stayed 1 night in Jan 2024

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our rooms were dirty, the floors were sticky, hair in the bathroom, gunk running down the walls, sheets dirty, had to wait over 2 hours to get towels which where also dirty or stained really bad. Our sheets were torn. The owners deactivated both our keys and one never left the room. When we tried to get it fixed the house keeper gave us attitude and said we cussed him out not a single swear word was said and he told us to just leave our door open. Really just leave our door open ok. I also tried to explain this to front clerk the only thing she understood was i was complaining about how long we had to wait for our towels because the front desk clerk refused to get them for us. We could only wait so long until we had to leave for our appointment. Also hot tub was freezing cold and nowhere does it advertise this and pool room was freezing also. With all this i could not even ask for a refund or discount she didn't speak english in South Dakota. DO NOT STAY HERE!!
Stayed 3 nights in Dec 2023

6/10 Okay

James

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom fan excessively loud. Fridge not working. Room was warm and comfortable.
Stayed 2 nights in Jan 2024

10/10 Excellent

Christie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Dec 2023

2/10 Terrible

Bri

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of order
Pool and hot tub not working. Dirty place that needs a good cleaning, bought our own cleaning supplies to use the rooms. Managers run the front desk and not available most times. Sink wouldn't drain, outlets didn't work and stains on our sheets was happy we brought towels to lay on. Was upset no one told us about the pool and hot tub out of order until we changed and planned our night went down to area and freezing and out of order. Thank goodness wifi worked and they had HBO, good water pressure in shower. Management tried their best but run down and not up to standards. Breakfast was a joke, plan on going out. Only fruit loops (milk was expired) and oatmeal, did have waffle maker. No juice or other food offered. Mornin Sunshine (about 2 mikes downtown) had a great breakfast for price.
Stayed 2 nights in Dec 2023

2/10 Terrible

Ashley

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
We got to our room and left immediately. The room was filthy and not clean and smelled terrible. The beds was hanging off of the frame and the other beds sheets were not clean and made nicely on the bed. The bathroom was forgot and the couch was dirty and gross. We left and went and bought ANOTHER room at a different hotel. I am out the money, but there was no way we would have been able to stay in that room.
Stayed 1 night in Dec 2023

4/10 Poor

Linsey

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room they sent us too hadn’t been cleaned from the previous people who stayed there, dirty clothes and no linens on bed. We contacted the front desk and they gave us a new room. A guy who we believe was the housekeeper was in the hallway without shoes on. He was drinking sand obviously drunk. The new room at least had linens. There garbage cans had been emptied, but there was an empty alcohol container in each garbage can. The toilet had also not been flushed. The room itself was set to 84 F. We opened the window to cool it down, the windowsill was full of dead bugs. We were tired so we just went to bed. In the morning, we discovered there was only one towel for showers. We had coffee for the coffee maker but no cups. Then we found a little worm on one of the beds… at that point we just packed up and left. Do not recommend

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Pete

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Less then 1/4 roll toilet paper in room. Woke us up at 0830 to clean room. We were still in bed.
Stayed 1 night in Dec 2023

4/10 Poor

Richard

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dining floor was sticky. A table with missing foot was against the wall. Railing going up stairs was in need of repair.
Stayed 1 night in Nov 2023

4/10 Poor

Nikole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Solid 2 Stars
The room was okay. The coffee maker worked. The cable TV was nice. The shower had no water pressure and was hard to get going. There was a large set in blood stain on one of the towels. The refrigerator was moldy. The air conditioner was loud and made weird noises. We also booked a King size room and they said it wasn't ready yet and gave us a double Queen.
Stayed 1 night in Nov 2023

10/10 Excellent

Nishath

Stayed 1 night in Nov 2023

6/10 Okay

Dave

Business traveler
Disliked: Cleanliness, property conditions & facilities
Not again
Staircase was not overly clean biscuits and gravy were cold had to heat it up in the microwave. Door handle was falling off the microwave. Apple juice was watered down. Area around the hotel is a dump
Stayed 1 night in Nov 2023

8/10 Good

Jim

Stayed 1 night in Nov 2023

4/10 Poor

Amber

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
The fridge in the room was not working properly and had to be unplugged due to noises it was making. It also had a funny smell. The pool was too hot to swim in for any amount of time and the hot tub was freezing.
Stayed 2 nights in Nov 2023

4/10 Poor

Leslie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No Kleenex or toiletries in room ,microwave didn’t work, food from previous guest in fridge, hide a bed was broken. Waffle maker didn’t work properly. Gravy was watered down No sausage in it. Orange juice was not good. Bowl for oatmeal melted when cooking it for less than recommended time. Bagels were like hockey pucks. Hot tub ice cold with crickets in it. Pool was very warm so that was a plus. Pool towels looked like rags. No elevator. Hand rail broken . Price was great but not happy with the hotel. Will not stay again.

4/10 Poor

Mary

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was horrible. It had a vinyl tile floor throughout the room instead of carpeting because there was a hot tub in the room. The bathroom was dirty, the towel rack was rusty, the plug on the hair dryer was damaged and there was mold along the top edge of the shower surround. The couch in the room was extremely worn out and was so uncomfortable that we couldn’t sit on it.
Stayed 2 nights in Sep 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant place to stay.
Stayed 1 night in Nov 2023

6/10 Okay

Fernando

Business traveler
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

jackie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able to check into my room I called told them I wouldn’t be there till 2 AM. He said that would be fine there’s someone there all the time I get there pick up the phone no response I called the phone number directly to the hotel. A lady answered said she’d be right there. I waited from 2:20 AM till 2:45 AM and no one came to check me in I had to sleep in my car and now I have to pay for a room that I was never able to check into you. Never again will I book a room at this hotel?
Stayed 1 night in Oct 2023

8/10 Good

Susan

Stayed 3 nights in Oct 2023

2/10 Terrible

Levi, Gering

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very dirty. Sheets were not clean , full of hair and crumbs from food. Window sill was full of bugs. Shower head was plugged from corrosion. Breakfast area was filthy . Waste of money . Never again .
Stayed 1 night in Oct 2023

2/10 Terrible

Vickie

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet gross. Towels frayed. Fixtures corroded. Shower had something stuck to the wall. Requested receipt for return of key. Was refused. No elevator. So if handicapped beware. First floor used for animal friendly. Hopefully not allergic. Breakfast carbs no protein except yogurt. Rent anywhere else but this place!!!
Stayed 1 night in Oct 2023

2/10 Terrible

William

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The person in the room next door went to our room and his door key opened our door and he came into the room. The night before I was at the wrong room next door and my key opened his room. The door latch on the inside was engaged so I couldn't enter, but he came to the door when he heard me trying to get in. I mentioned this to the clerk at the front desk when checking out and he was rude and told me it was not possible. There was myself and my cousin present on each occasion this happened. The clerk's behavior was rude and insulting. The fact that our room keys opened both doors is not acceptable.
Stayed 1 night in Sep 2023

2/10 Terrible

Cristina

Stayed 1 night in Oct 2023

4/10 Poor

Dominick

Disliked: Property conditions & facilities
Hard working staff. Bad smell Horrible breakfast. Seriously inedible, rock hard bagels, no milk for cereal, watered down coffee Hour early to check in with no one in the parking lot and they tried to charge an extra $10.
Stayed 1 night in Oct 2023

4/10 Poor

Steven

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty rooms and facilities
Stayed 1 night in Oct 2023

8/10 Good

Faith

Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Not the best bang for your buck
The room was not put back together after what I’m assuming was from moving the furniture to vacuum under it. The coffee maker had old coffee grounds in it, the fridge was not wiped out, and the bathroom smelt like urine. I was disappointed there wasn’t eggs and a breakfast meat available for breakfast. Only hot food was the nasty cheap hotel biscuits and gravy, not sausage gravy, and waffles. No fresh fruit, one selection of bread and bagels. Very sad overall breakfast. Pool area was freezing so the hot tub turned it into a fog room to which the front desk guy just opened the windows to solve.
Stayed 1 night in Oct 2023

4/10 Poor

Susan

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a great experience
The room smelled weird. The bed and pillows were terribly uncomfortable. Breakfast was awful. Construction in the area made it very difficult to get to. They also couldn't take Discover card at the hotel.
Stayed 1 night in Oct 2023

8/10 Good

David

Stayed 1 night in Oct 2023