Deluxe Double Room, 1 Double Bed, Garden View | Premium bedding, minibar, in-room safe, individually decorated
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Reviews of Draycott Hotel by Mantis

3 out of 5
Draycott Hotel by Mantis
26 Cadogan Gardens, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 237 out of 325 reviews" "
Rating 8 - Good. 64 out of 325 reviews" "
Rating 6 - Okay. 17 out of 325 reviews" "
Rating 4 - Poor. 2 out of 325 reviews" "
Rating 2 - Terrible. 5 out of 325 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Stayed 5 nights in May 2023

10/10 Excellent

Minxin, Claremont

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Charming boutique hotel with impeccable service.
Stayed 3 nights in May 2023

10/10 Excellent

FOTEINI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnifique hotel, le personnel courtois, la tranquillité, le petit déjeuner, la spacieuse chambre tout est magnifique ( salle de bains petite).

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Christopher

10/10 Excellent

Vanessa, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really intimate hotel. Friendly and helpful staff. Wonderful location for shopping, dining and exploring London.
Stayed 6 nights in Nov 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Therese

Liked: Staff & service
Excellent location in London . Dino , Sherwin , kamal , Andre , Carlis no so many others are the most gracious and accommodating staff ! They all make the difference . Quiet and lovely location !
Stayed 7 nights in Sep 2022
Response from Can Sanli- Operations Manager on Oct 18, 2022
Thank you for your great review.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
I love staying at The Draycott every time I am in London as it has become a bit of a "second home" away from home for me. The staff is incredibly friendly, always helpful, and there is a level of service rarely experienced in travel these days. The rooms are charming and quite comfortable with all the amenities one needs. Breakfast is terrific and the extra touches such as afternoon tea, and champagne in the evening make The Draycott a true gem.
Stayed 4 nights in Sep 2022
Response from Can Sanli- Operations Manager on Sep 28, 2022
Thank you for your lovely review of our property.

6/10 Okay

Malia

Traveled with family and small children, Traveled with family
Liked: Cleanliness
This property used to really be top notch, however it is in dire need of some major upgrades and renovations. It looks and feels like it's tired and falling apart.
Stayed 5 nights in Jul 2022
Response from Can Sanli- Operations Manager on Aug 5, 2022
Dear Malia, Thank you very much for taking your time to submit a review of our property. Your opinion is very important to us. We will pass your comments to our development team.

10/10 Excellent

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Dean, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like a step back in time. Full of history. An echo of an earlier age. I will return
Stayed 1 night in Jun 2022
Response from Can Sanli- Operations Manager on Aug 5, 2022
Thank you Dean. As Draycott Hotel Family, we look forward to welcoming you back next time you are in London.

8/10 Good

Courtenay

Liked: Cleanliness, staff & service, room comfort
Love this place!
I have stayed here many times and it is my favorite hotel to stay in while in the Chelsea neighborhood. The staff greeted me with a "welcome home" (I haven't been able to get back there for nearly three years!), arranged to have me picked up to the airport, driven around the next day, back to the airport, and even found a place VERY close to the hotel where I could get my covid rapid test for my return to the US.
Stayed 2 nights in Jun 2022
Response from Can Sanli- Operations Manager on Aug 5, 2022
Dear Courtenay, Thank you for your lovely comments. We hope to welcome you back to your home in London soon.

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such lovely people, absolutely charming and so helpful Loved every minute
Stayed 3 nights in May 2022

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well run, helpful staff.. brilliant location. Property is a little tired but it's charm made up for this..
Stayed 1 night in May 2022

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Can Sanli- Operations Manager on Jun 10, 2022
Thank you for your great rating of our hotel.

10/10 Excellent

Greg

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best stays of my life
The Draycott Hotel is easily one of the best hotels I've ever had the pleasure to visit. The warmth of the staff, the quaintness of the decor and the wonderful amenities made for a memorable stay in London. I will certainly be back!
Stayed 2 nights in May 2022
Response from Can Sanli- Operations Manager on May 11, 2022
Thank you very much for the great review of our hotel. As Draycott Hotel Team, we all look forward to welcoming you back.

10/10 Excellent

tatyana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great very professional people at reception, prompt service Quite, good location
Stayed 2 nights in May 2022
Response from Can Sanli- Operations Manager on May 11, 2022
Dear Tatyana, Thank you for your great review of our property. As Draycott Hotel Team, we already look forward to welcoming you back.

10/10 Excellent

Gillian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great genuinely friendly and helpful team and a very comfortable room
Stayed 1 night in Sep 2021
Response from Can Sanli- Operations Manager on Sep 29, 2021
Dear Gillian, Thank you very much for your great review. We are very happy to see that you have enjoyed your stay with us. Best regards, Draycott Hotel Team

10/10 Excellent

Orla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
We stayed during the Chelsea Flower Show, this hotel is in a fantastic location as stones throw from Sloane Square but tucked away from the noise of the square. The room was beautifully decorated, we had everything we needed in the room and a view over quiet gardens. Prosecco hour and hot chocolate hour were also very welcome. I can't say enough good things about this hotel but the highlight for us was the staff, they couldn't be more friendly or helpful, we are already planning our next stay.
Stayed 2 nights in Sep 2021
Response from Can Sanli- Operations Manager on Sep 29, 2021
Dear Orla, Thank you very much for your great review. It was a pleasure having you staying with us.

10/10 Excellent

petra

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Can Sanli- Operations Manager on Sep 17, 2021
Thank you for your great review.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Can Sanli- Operations Manager on Sep 17, 2021
Thank you for your great review.

10/10 Excellent

Gillian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming place to stay
Charming hotel with wonderful staff. It didn’t feel at all like I was in the centre of Chelsea as the hotel was so quiet. A wonderful find.
Stayed 1 night in Aug 2021
Response from Can Sanli- Operations Manager on Sep 17, 2021
Thank you Gillian for your great review. We look forward to welcoming you back soon. Best regards, Draycott Hotel Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Can Sanli- Operations Manager on Mar 9, 2020
Thank you for your great review.

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Very friendly as always
Stayed 1 night in Mar 2020
Response from Can Sanli- Operations Manager on Mar 9, 2020
Thank you for your great review.

10/10 Excellent

MOHAMED S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Feb 2020
Response from Can Sanli- Operations Manager on Mar 9, 2020
Thank you for your great review.

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Can Sanli- Operations Manager on Feb 14, 2020
Thank you for your great review David. As Draycott Hotel family, we already look forward to your next stay.

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020
Response from Can Sanli- Operations Manager on Feb 5, 2020
Thank you for your great review

10/10 Excellent

Fred

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Properly done.
Stayed 3 nights in Jan 2020
Response from Can Sanli- Reservations Manager on Jan 15, 2020
Thank you for your great review.

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2019
Response from Can Sanli- Operations Manager on Jan 13, 2020
Thank you for your great review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2019
Response from Can Sanli- Operations Manager on Dec 23, 2019
Thank you for your great review.

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Can Sanli- Operations Manager on Dec 10, 2019
Thank you for your great review. We already look forward to your next stay with us.

8/10 Good

MOHAMED S

Liked: Cleanliness, staff & service, room comfort
Our home away from home in London
Staying at The Draycott is like visiting a friend's house. The charm of the hotel is also the problem with the hotel. The ambiance is Old World English and the furniture and general state of the property certainly reflects that. The curtains do not close properly, the bathrooms are a little on the small side. On the other hand the beds are perhaps the most comfortable you will ever find anywhere. The suite we stayed in had a very inviting working fireplace. The staff are the real deal...they go out of their way and then some to make you feel at home, and you do feel at home here. Perhaps a little TLC would do the property in general some good. It is now partly owned by The Group ACCOR so maybe changes are in the pipeline. Whatever ACCOR does I hope they will not spoil the Old World Charm and coziness that is Trademark of this wonderful hotel Thanks to all the staff and see you again soon!!!
Stayed 11 nights in Oct 2019
Response from Can Sanli- Operations Manager on Nov 20, 2019
Dear Mohamed, Thank you for taking time to submit a review of our property. We definitely take all your views into consideration and work on the certain aspects of your stay that you mentioned. We hope to see you soon.Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Can Sanli- Operations Manager on Nov 4, 2019
Thank you for your great review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Can Sanli- Operations Manager on Nov 4, 2019
Thank you for your great review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Can Sanli- Operations Manager on Nov 4, 2019
Thank you for your great review.

8/10 Good

Holly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Can Sanli- Reservations Manager on Sep 27, 2019
Thank you for your kind comments. We look forward to welcoming you back on your next trip to London.

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Can Sanli- Reservations Manager on Jul 29, 2019
Dear Sarah, Thank you very much for your great review. We look forward to welcoming you back to Draycott Hotel next time you are in London.

10/10 Excellent

Azin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AA
Stayed 3 nights in Jul 2019
Response from Can Sanli- Reservations Manager on Jul 23, 2019
Thank you for your great review

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming hotel in a quiet neighborhood steps away from Sloane Square. Lovely sitting room looking onto the large Cadogan Gardens. Extremely professional and friendly staff.
Stayed 6 nights in Jun 2019
Response from Can Sanli- Reservations Manager on Jul 23, 2019
Thank you for your great review. It is great to hear that you enjoyed your stay with us.

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury.
Only one night's stay, but very impressed, will return.
Stayed 1 night in Jul 2019
Response from Can Sanli- Reservations Manager on Jul 23, 2019
Thank you very much for your great review. We look forward to welcoming you back to our hotel once you are back in London.

2/10 Terrible

Alk, New York

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not a five star hotel. Expensive bed and breakfast. Do not rent their small rooms. These are not rooms, these are closets which every luxury property should understand as cheating if they rent them as actual accommodations. No coffee making in the room for free yet you can have expensive snacks from a moldy closet. Anything for a profit then. Air conditioner is literally in your lumpy tiny bed. No doorman, you actually have to buzz in. Really not a hotel, not a 5 star. Staff is nice, doesn’t help false advertising.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Can Sanli- Reservations Manager on Jul 12, 2019
Thank you for your great review. We look forward to welcoming you back next time you are in London

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2019
Response from Can Sanli- Reservations Manager on Jul 6, 2019
Thank you for your great review.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special
Superb. Got upgraded.
Stayed 8 nights in Jun 2019
Response from Can Sanli- Operations Manager on Jul 4, 2019
Dear Robin, Thank you for your message. We are happy to see that you found our hotel superb. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

MDtraveller

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, large (especially by European standards) with a beautiful balcony overlooking agarden as shown in picture. Wonderfully attentive staff with 24 hour service (transferred to Gatwick at 3:00 AM)
Stayed 3 nights in Jun 2019
Response from Can Sanli- Reservations Manager on Jun 14, 2019
Thank you for your review. We are happy to hear that you enjoyed your stay with us.

8/10 Good

Verified traveler

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and setting. It would have been useful to be made aware of the charges of certain things before accepting them, such as crisps and champagne refills. Other than that, the staff of this beautiful hotel helped make our wedding day memorable. Thank you!
Stayed 2 nights in May 2019
Response from Can Sanli- Reservations Manager on May 23, 2019
Thank you for your review. We are happy to hear that you enjoyed your stay with us. We will definitely remind our staff that we should always let our guests know the charges before we go ahead and serve them.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Draycott remains one of my favorite hotels in this London location. I love staying in Chelsea - it is away from the typical tourist hubbub and it is very conveniently located near the Sloane Square tube station. We have stayed here many times over the past 15 years and the staff is lovely. My only concern is the condition of the furnishings in the rooms are beginning to show a bit of wear.
Stayed 5 nights in Apr 2019
Response from Can Sanli- Reservations Manager on May 3, 2019
Thank you for your review. It is great to hear that you enjoy your stay with us. We will definitely look into the furnishings of the rooms and start improving on that aspect as well.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Can Sanli- Reservations Manager on Apr 11, 2019
Thank you for your great review. We look forward to welcoming you back to our hotel next time you are in London.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Can Sanli- Reservations Manager on Mar 22, 2019
Thank you for your review. We look forward to welcoming you back to our hotel.