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Reviews of Sure Hotel by Best Western Reading

2 out of 5
Sure Hotel by Best Western Reading
39 Christchurch Road, Reading, England

Reviews

7.2

Good

Rating 10 - Excellent. 212 out of 1004 reviews" "
Rating 8 - Good. 403 out of 1004 reviews" "
Rating 6 - Okay. 217 out of 1004 reviews" "
Rating 4 - Poor. 110 out of 1004 reviews" "
Rating 2 - Terrible. 62 out of 1004 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large hotel campass
Stayed 2 nights in May 2024

6/10 Okay

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from several dining options. Nice clean area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

LENKA

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The property looks old and could be updated.
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was pretty much a perfect overnight stay. The property was very easy to locate with plenty of parking and I was able to park very close to where I was staying. Staff was very polite and courteous when booking me in and showing me to my room. I have never walked in a hotel room to be greeted with such a clean and fresh smell and when I went out to get something to eat later that evening, when I returned the smell was as good as the first time. The room décor was smart and had everything I needed including a lovely compact kitchen with a fridge for my drinks. It was really nice and quiet and afforded a great night's sleep on a very comfy bed. Breakfast was served promptly to allow me to get on with my day and was really tasty. I would love to stay here again in the future.
Stayed 1 night in Apr 2024

8/10 Good

Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a value for money spot as you have a microwave and refrigerator so can be quite independent. Parking is great and the accommodation was clean and spacious. Ideal
Stayed 2 nights in Mar 2024

8/10 Good

Mary Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good for the price, and the staff was very nice and helpful. The area around the hotel does look a little sketchy, but we never had any actual problems. The hallways did smell of weed/cigarettes, but once inside the room you couldn't smell anything. Overall, we had an enjoyable stay.
Stayed 4 nights in Mar 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Front desk staff were welcoming and helpful. Wifi in the coach house was very spotty.
Stayed 1 night in Mar 2024

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Only issue was the shower/bathroom. Couldnt open the window in the bathroom, had to put a bowl in window to keep it open. And shower head wasnt very good and took for ever to get hot water. But other then that the hotel was good. The bed was very comfy and slept very well. I would stay again.
Stayed 2 nights in Feb 2024

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sure, is an older property kept in good order and should be full every-night. It's humble, old school, charges a fair price for a comfortable stay. The water is hot, the bed is clean, the room was quiet, had a microwave, kettle and small fridge and a tv. Everything you need. Stay here.
Stayed 1 night in Feb 2024

6/10 Okay

Peter

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing
Great service in sorting out a disabled parking space and ground floor room, but the room was badly laid out, with the only switch for the bedside light being by the single bed, not the double, meaning you had to get out of bed to turn off the lights and you couldn't read in bed. Also, though a desk was provided for work, there was no light by or near the desk and the overhead light was dim.
Stayed 1 night in Jan 2024

2/10 Terrible

James

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Cheryl

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Douglas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Andreas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. The staff is amazing! Most helpful, polite, and friendly! Totally want to go back, just to say hi to all of them!
Stayed 5 nights in Jan 2024

2/10 Terrible

Andrew

Stayed 1 night in Jan 2024

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 5 nights in Jan 2024

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
I found that everything you needed was here. I would definitely stay again
Stayed 1 night in Dec 2023

8/10 Good

Len

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy
Stayed 1 night in Dec 2023

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

Preston

Business traveler
Liked: Room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Christopher

Business traveler
Liked: Staff & service
Disliked: Amenities

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Room comfort
Stayed 5 nights in Nov 2023

6/10 Okay

Gaynor

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Millie

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Bex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
I stay her every time I come to Reading, warm and friendly reception. The rooms are clean and warm with good facilities. The Oracle shopping centre is only a 15-20 minute walk away, but there are also plenty of local shops just around the corner
Stayed 3 nights in Nov 2023

10/10 Excellent

Bex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Delroy

Stayed 1 night in Nov 2023

10/10 Excellent

Ronan

Stayed 1 night in Nov 2023

8/10 Good

Jackie

Stayed 1 night in Oct 2023

6/10 Okay

Amel

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were friendly and polite. Breakfast decent. Property in desperate need for renovation.
Stayed 2 nights in Sep 2023

4/10 Poor

Nicola

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
People friendly enough, however very noisy at night, bed was a bit hard, carpets probably needed a clean as well
Stayed 1 night in Sep 2023

6/10 Okay

Anna

Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Cherilyn

Stayed 1 night in Sep 2023

10/10 Excellent

Darwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool old building. Good breakfast.
Stayed 1 night in Sep 2023

4/10 Poor

Steven

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down in need of a refurb.
Run down rooms in need of a good clean and refresh. Very small room with tiny bathroom. The bed looked like the corners had been chewed by a dog! Breakfast was OK and the staff were pleasant but for the price I paid for a nights stay I would expect a much better standard of accomodation.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Stayed 1 night in Sep 2023

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Room was nice and staff was great. Have no complaints about my stay. I would re-book this hotel in the future
Stayed 3 nights in Aug 2023

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Weekend Stay
The room was spacious with 3 proper beds - often we get a camp bed style bed when we have a family room. We also didn't realize that there would be a microwave and a fridge in the room which was great to store bedtime milk in. Easy walking distance to the centre of Reading and the train station. The staff were very friendly and helpful and we really enjoyed our stay.
Stayed 2 nights in Aug 2023

8/10 Good

Diane

Liked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Mary

Stayed 1 night in Aug 2023

4/10 Poor

Andrew

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Building exterior was amazing, but deceptive of the rooms. Additionally, had a "standard" room that was nothing more than a broom closet in comparison to other "standard" rooms.
Stayed 4 nights in Aug 2023

10/10 Excellent

Brenton

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice room and great bathroom! The staff were really friendly and helpful. Would definitely stay there again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Stayed 1 night in Aug 2023