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Reviews of Hyatt Regency Birmingham-The Wynfrey Hotel

4 out of 5
Hyatt Regency Birmingham-The Wynfrey Hotel
1000 Riverchase Galleria, Hoover, Birmingham, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 630 out of 1006 reviews" "
Rating 8 - Good. 190 out of 1006 reviews" "
Rating 6 - Okay. 89 out of 1006 reviews" "
Rating 4 - Poor. 42 out of 1006 reviews" "
Rating 2 - Terrible. 55 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kyaisha

Traveled with family
Disliked: Staff & service, amenities
I called the staff at the Hyatt to let them know that the weekend was already paid for. Also to let them know that although Friday was paid for, we would arrive at a specific time on Saturday. They assured me that they would enter it into their system and that our room would be ready upon our arrival on Saturday. When I went to check in, staff made us very nervous and uncomfortable by stating that our “room service was cancelled, no one entered our arrival time and date, and no rooms were available.” That is a horrible display of customer service to put guests in a bind and feel such discomfort of uncertainty. While waiting through their error and confusion, other parties experienced the same screw up. It appears that this hotel overbooked and wasn’t honest with guest. My spouse had to come out of pocket and pay for our stay from Saturday-Sunday and we already paid for that weekend in advance. That was an inconvenience and shouldn’t have happened. We were very displeased and our room wasn’t ready until Saturday evening. Horrible horrible horrible. Learn and train on good customer service, how to accommodate and make guests feel secure and as is the problem on the hotels part will be corrected in a timely manner.
Stayed 2 nights in May 2024

10/10 Excellent

Cathrine

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, property conditions & facilities
We love staying at the Wynfrey Hotel, mainly because it is attached to the mall that my 5-year-old wants to be at 24/7, but the actual hotel itself is outstanding! Rooms are always super clean, and the staff is always courteous and helpful, but on this particular trip we had to wait over two and a half hours after our "promised check-in time at 4 pm." I understand they had a big group of people check-in at once, but it was a bit ridiculous having a lobby full of guests waiting for rooms and having to stand with my 5 YO because there were no open seats. So I would just call and make sure what your *actual* check-in time is estimated to be before walking in and expecting your room to be ready at 4 pm. Otherwise, it was a great stay!
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Dear Cathrine,It was a pleasure hosting you at Hyatt Regency Birmingham - The Wynfrey Hotel! We're glad our clean rooms, friendly staff, and close proximity to the mall helped make your visit memorable. Thank you for your patience during check-in. We look forward to seeing you again soon.Cheers,The Wynfrey Management Team

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff from check in to bartender, waitress and breakfast staff. Even if you didn’t interact with a staff member they would always greet you. The included breakfast was over the top. Not the usual continental style. Rooms were quiet and comfortable. Great to be able to walk at the mall that was connected.
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Dear Teresa,Thank you! It was a pleasure to welcome you to Hyatt Regency Birmingham - The Wynfrey Hotel, and we are delighted you had such a wonderful stay. As you noted, our team works hard to ensure our guests feel welcome and have an amazing visit, so they will be thrilled to read all of your kind comments. We look forward to welcoming you back whenever you're heading back in our direction.Cheers,The Wynfrey Management Team

6/10 Okay

Josh

Traveled with family
Liked: Staff & service
Staff was amazing. Everything was fine. Except for 1 thing. They put us next to the elevator which is normally not an issue. But the elevators were so loud. Not the people on them. The actual elevators. You could hear them going up and down all day and night. And it wasn’t quiet at all. Couldn’t sleep and went to front but they were sold out. Paid for the higher room hoping to have quiet stay with no one above us but was kept up all night with the elevator. Loudest elevator I’ve ever stayed by
Stayed 3 nights in May 2024
Response from General Manager on May 8, 2024
Dear Josh,Thank you for staying with us and for your review. Although it pleases us to know our team's service exceeded your expectations, accept our sincere apologies for any noise issues with our elevators. We are sorry your sleep was disturbed, and we hope you will give us another opportunity should your travels bring you back to the area.Cheers,The Wynfrey Management Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Cat

Traveled with family
Disliked: Staff & service, property conditions & facilities
I received my confirmation email before my visit and check in was 11am-4pm. I arrived at 2pm and was denied checkin. I was in town for a wedding and pressed for time. The staff seemed to not care at all. I’ve never been denied checkin when arriving at the proper time. There were many upset guest in the lobby. The facility is dated. The bathtub/shower combo felt as though I would fall through the floor. It was terrifying. I also received a burn from the hairdryer when I unplugged it. The plug burned my hand when I removed it from the electrical socket.
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Cat,Thank you for staying with us and letting us know about your experience. We are disappointed your visit was not as expected and apologize for any inconvenience with our check-in. Also, guest safety is of utmost importance, and if you have concerns during your stay, please let one of our team members know. We appreciate your feedback and hope you will allow us another opportunity to provide you with the level of service you, as our valued guests, deserve.Cheers,The Wynfrey Management Team

10/10 Excellent

Neshanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Apr 2024
Response from General Manager on May 7, 2024
Dear Neshanta,Thank you for submitting your five - star review. We greatly appreciate that, and we are glad that we met your expectations during your stay. We look forward to having you stay with us in the future to provide you with another amazing stay.

10/10 Excellent

Stephen, Farragut

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, ease of gettting off / on interstate…close to where we needed to be for my son’s wrestling camp
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Always consistently nice. I didn’t like to pay for parking.
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Lisa,Thank you so much for the perfect rating! We're so happy to know that you had a great time with us overall. We're sorry to hear about any disappointment in our parking fee and your feedback regarding this matter is gratefully received. Please consider coming back to join us again soon!Cheers,The Wynfrey Management Team

10/10 Excellent

David, Newport Beach

Liked: Property conditions & facilities
Staff was very accommodating. The property is attached to a mall.
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Dear David,We love to hear about when our team delivers such a wonderful time for our guests! We'll be sure to pass your compliments on. We're so pleased you also enjoyed our convenient location, and we hope to welcome you back to Hyatt Regency Birmingham - The Wynfrey Hotel for another relaxing stay.Cheers,The Wynfrey Management Team

10/10 Excellent

Loni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Janica at Frront desk and the valet people went above and beyond to help me . Motel itself is older but they updated it. Close to mall and eateries. I would recommend!
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Loni,Thank you for visiting us at Hyatt Regency Birmingham-The Wynfrey Hotel. We appreciate your positive feedback regarding our fantastic service and convenient location. Please stay with us again the next time you are in the area!Cheers,The Wynfrey Management Team

10/10 Excellent

William

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Isabella

Traveled with partner
Liked: Staff & service, property conditions & facilities
Would definitely stay here again!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Isabella,We're delighted you enjoyed your stay at Hyatt Regency Birmingham - The Wynfrey Hotel! Please come see us again soon.Cheers,The Wynfrey Management Team

8/10 Good

Aimee

Liked: Cleanliness, staff & service
It was attached to a mall.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Aimee,Thank you for the positive review. We hope you enjoyed your stay and look forward to welcoming you back for a five-star stay in the future.Cheers,The Wynfrey Management Team

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cathrine

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay here was perfect! The staff were super helpful and courteous, our room was very clean, breakfast wasn’t the greatest (it only costs $1/day so we weren’t expecting it to be), but everything else was 10/10 excellent! We will definitely stay here again and would recommend it to others!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Cathrine,Thank you for choosing Hyatt Regency Birmingham - The Wynfrey Hotel and for taking a moment to share your five-star experience! We are thrilled to hear that our friendly service and standard of cleanliness met the mark for you on your recent visit. Your recommendation is the highest compliment we could receive, and we sincerely welcome the opportunity to host you again in the future.Cheers,The Wynfrey Management Team

6/10 Okay

John

Traveled with partner
Liked: Staff & service
Location to I65
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear John,Thank you for your recent stay, and for taking the time to share your comments. We're happy to hear you appreciated our convenient location, which is ideal for accessing the interstate. We're grateful for your review, and we hope to have the opportunity to exceed your expectations the next time you're in the area.Cheers,The Wynfrey Management Team

8/10 Good

Bonita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint…the beds were uncomfortable. The linens were fine, but the mattresses need replacing. Hard spots, spongy spots…just not a luxurious or comfortable bed which made good rest impossible.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your review. It's wonderful to know you had an enjoyable overall experience; however, we regret your disappointment with our beds. Guest comfort is of the utmost importance to us, so we'll be sure to share your feedback internally to ensure any opportunity for improvement is seized. We hope you will keep us in mind for the future, as we would love for you to come back and spend some more time with us.Cheers,The Wynfrey Management Team

10/10 Excellent

SONYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Deina

Traveled with family
Not very well maintained
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Deina,Thank you for your feedback. We are disappointed to hear about your experience with the maintenance of our property, as our team strives to ensure all guests enjoy a comfortable and pleasing environment during their stay. Your input is valuable to us, and we will address this issue promptly. We hope to have the opportunity to welcome you back and provide a more positive experience in the future.Cheers,The Wynfrey Management Team

10/10 Excellent

Tasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was nice. Would stay here again!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 24, 2024
Dear Tasha,Thank you for choosing Hyatt Regency Birmingham - The Wynfrey Hotel and for taking a moment to share your five-star experience! We are thrilled to hear that our friendly service and standard of cleanliness added to the enjoyment of your stay. It was a pleasure to host you, and we look forward to welcoming you back in the future for another memorable visit to Birmingham.Cheers,The Wynfrey Management Team

10/10 Excellent

Dana

Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I have as a negative comment is that our shower did not drain properly and we were standing in water
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Deborah,We at Hyatt Regency Birmingham - The Wynfrey Hotel appreciate your review. We apologize for the slow drain in your shower and will look into this to ensure this matter is resolved promptly. Nevertheless, we are pleased that you enjoyed your stay and would love to host you again in the future. Cheers,The Wynfrey Management Team

10/10 Excellent

Brandan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and in a great location.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Brandan,Thank you for your recent stay with us at Hyatt Regency Birmingham - The Wynfrey Hotel. We are pleased to hear we met your expectations and look forward to hosting you again for another great experience. Cheers,The Wynfrey Management Team

6/10 Okay

Lisa

Liked: Staff & service
Nice hotel but was met with a strong smell of pot smoke when waiting for the elevator from the parking garage. Every staff member that I encountered was super friendly and helpful. The room was average and noisy traffic could be heard throughout the night (sounded like I was right next to the Daytona speedway).
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Lisa,Thank you for taking the time to leave a review. While we're pleased you enjoyed the warm hospitality from our team, we apologize for any inconvenience you experienced and will use your feedback to help us improve the comfort of future guests. We hope you'll consider coming back to us again soon for a more pleasant stay.Cheers,The Wynfrey Management Team

8/10 Good

Paula

Stayed 1 night in Apr 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything at this property was great will definitely book again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Dennis,Thank you so much for taking the time to share your thoughts on your recent visit! We are delighted you thoroughly enjoyed your experience, and we look forward to your return! Cheers,The Wynfrey Management Team

10/10 Excellent

Jay

Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the valet parking and in suite breakfast
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Tina,Thank you for sharing your experience at Hyatt Regency Birmingham - The Wynfrey Hotel! We're delighted you enjoyed our valet parking and in-suite breakfast services. Your satisfaction is our priority, and we're thrilled to have contributed to your comfort during your stay. We look forward to welcoming you back for another memorable visit.Cheers,The Wynfrey Management Team

10/10 Excellent

Julie, Ellicott City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good area for my trip. Checkin was easy. Room was ok, although the shower door didn’t stay closed, and it only opens right next to the commode, and there’s not much room so it’s awkward getting in and out.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Julie,Thank you so much for the five-star review. We're glad you enjoyed our convenient location and the warm, efficient service delivered by our team. We appreciate your feedback, which will help us improve the experience of future guests, and hope you'll join us again soon.Cheers,The Wynfrey Management Team

10/10 Excellent

Jataria S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel! Great location with shopping and dining options close by, safe area, and easy parking. Only negative feedback is that the bathroom had some hair on the ground and the typical, awful pillows that immediately deflate.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Justin,Thank you for your review and recommendation. We're thrilled you enjoyed your stay, including our prime location and parking. We also apologize for the slight lapse in cleanliness, and we appreciate your feedback about this and the pillows so we can speak with the appropriate team members and ensure improvements are made in time for your next visit. We look forward to seeing you again soon!Cheers,The Wynfrey Management Team

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facilities.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Dear David,It was a pleasure hosting you at Hyatt Regency Birmingham - The Wynfrey Hotel! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.Cheers,The Wynfrey Management Team

8/10 Good

Gwen

Traveled with family
Dated facility. Service was ok.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Gwen,Thank you for sharing your feedback with us. We understand that the ambiance and condition of our property play a significant role in your overall experience. Your feedback will be shared with our team to ensure that we continue to strive for excellence. We value your input and hope to have the opportunity to welcome you back. Thank you for staying with us at Hyatt Regency Birmingham - The Wynfrey Hotel.Cheers,The Wynfrey Management Team

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from General Manager on Apr 3, 2024
Dear Ahmad,Thank you for choosing Hyatt Regency Birmingham - The Wynfrey Hotel and for sharing your lovely five-star review. We are delighted you enjoyed your stay and look forward to welcoming you back for another memorable visit.Cheers,The Wynfrey Management Team

10/10 Excellent

Doug

Business traveler, Traveled with partner
Overall a nice place. Location felt a little cramp for driving in and out. Entrance and exit to parking was extremely tight to maneuver. Convenient for coming off of interstate and having a large mall attached was wonderful.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Doug,Thank you for choosing Hyatt Regency Birmingham - The Wynfrey Hotel! It's great to hear our convenient location served you well during your stay. We're also mindful of your concerns regarding parking access and the tight maneuvering, and we'll certainly consider that for improvement. Your insights help us enhance the overall guest experience, and we look forward to welcoming you back for another enjoyable visit!Cheers,The Wynfrey Management Team

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, clean rooms and property.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Bill,Thank you for your review and for giving us a perfect rating. We take great pride in providing our guests with exceptional service and impeccable accommodations, so we are pleased that this was reflected in your experience at Hyatt Regency Birmingham - The Wynfrey Hotel. It was a pleasure having you here, and we hope you return soon.Cheers,The Wynfrey Management Team

6/10 Okay

Jeffery, Murfreesboro

Traveled with partner
Dirty room and experience parking
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Jeffery,We're disappointed to hear about the issues you encountered with cleanliness and parking. Rest assured, we'll address these matters promptly with our team to ensure an improved experience for future visits. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.Cheers,The Wynfrey Management Team

10/10 Excellent

keidra

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay, I would stay again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Keidra,It warms our hearts to know that you enjoyed your stay with us overall, and we trust that everything was in order for your visit. Thank you so much for the perfect rating, and we hope to welcome you back to Hyatt Regency Birmingham - The Wynfrey Hotel again soon. Cheers,The Wynfrey Management Team

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mall attachment was a huge plus
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Jason,Our team endeavors to deliver a top-of-the-line experience, and we're delighted that our proximity to the attached mall was something you enjoyed. Our team would love nothing more than to welcome you back to Hyatt Regency Birmingham - The Wynfrey Hotel, so come and see us again!Cheers,The Wynfrey Management Team

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff. On site restaurant w/ great free breakfast buffet. 2 story Galleria attached shopping mall. Lots to do!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Lawrence,Thank you for sharing this lovely review of Hyatt Regency Birmingham - The Wynfrey Hotel. We're pleased you were impressed with our dedicated front desk team and delicious breakfast! Your thoughts are appreciated, and we hope you'll join us again. Cheers,The Wynfrey Management Team

4/10 Poor

Rebecca

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Used water bottles in my room, lotion smeared all over the sink. Valet was slammed and took forever. Otherwise clean, all staff was extremely kind despite being very busy.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Rebecca,We're grateful to have hosted you as our guest. It's great that you noticed our focus on friendly service; however, we're sorry you were disappointed with other aspects of your stay. Our housekeeping appreciates your feedback, and we'll strive to improve the efficiency of our valet service. We're confident we can exceed your expectations, and we hope you'll give us another chance. Cheers,The Wynfrey Management Team

6/10 Okay

Jason

Traveled with family
Liked: Cleanliness, property conditions & facilities
Not a bad place to stay the night. Just expected a little more based on the rating.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Jason,Thanks so much for letting us know your thoughts about your recent stay. We'd love to hear more from you about what you feel we can improve upon, as guest satisfaction is of the utmost importance to us. It would be an honor to welcome you back anytime!Cheers,The Wynfrey Management Team

10/10 Excellent

CHASITY

Stayed 1 night in Mar 2024

2/10 Terrible

Lucy, AUSTIN

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled my without any explanation or reason. This is very disappointing and acceptable. I arrived to Alabama after driving 10 hours ready to rest and shower. I had no where to go with my daughter and mother at 1:00 am. We had to stay in our vehicle
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Lucy,While we thank you for taking the time to share your experience, we are incredibly sorry about the situation you encountered with the room being canceled. Please know this situation does not happen often and we will look into ways to avoid it in the future. We certainly hope we get a second chance to show you how wonderful our property really is.Cheers,The Wynfrey Management Team

10/10 Excellent

Diane, Oak Park

Stayed 1 night in Mar 2024

6/10 Okay

starr

Stayed 2 nights in Feb 2024

10/10 Excellent

Amy

Stayed 1 night in Mar 2024

10/10 Excellent

William

Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When I say everything was excellent that is what I mean. I am definitely booking here every time I go to Alabama
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 24, 2024
Thank you so much for choosing to stay with us at Hyatt Regency Birmingham - The Wynfrey Hotel. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.Cheers,The Wynfrey Management Team