Executive Suite, Multiple Beds (Executive lounge access) | Pillowtop beds, in-room safe, desk, laptop workspace
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Reviews of London Marriott Hotel Kensington

4 out of 5
London Marriott Hotel Kensington
147 Cromwell Road, Kensington, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 504 out of 1002 reviews" "
Rating 8 - Good. 335 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

jill

Traveled with family
Liked: Cleanliness
Good location for our needs
Stayed 4 nights in May 2024

10/10 Excellent

Dorcas Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and the hotel was quiet and enjoyable. Very close to the Tube, so easy to navigate around town
Stayed 4 nights in Apr 2024

8/10 Good

NORIKO

Stayed 3 nights in Apr 2024

10/10 Excellent

Ramon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Apr 2024

10/10 Excellent

Ee Yew

Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, near the Underground for easy access to all of London.
Stayed 1 night in Apr 2024

10/10 Excellent

Roz

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Anslem

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique style feel with friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. This was our first trip to London. We will definitely stay there again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kelli

Traveled with family
Liked: Amenities
stayed at London Marriott Hotel Kensington for 6 days from 2/29/24-3/7/24. Hotel is in a great location. There’s a grocery store right across the street (Sainsbury), a laundromat right next to the grocery store, and countless places to eat and shop within walking distance. The hotel itself is very nice and clean. The hotel staff were friendly and extremely accommodating - every time I stepped off the elevator the front desk staff had a warm smile and a hello. Concierge was awesome! That said, the one negative I can speak of is the long time it took to get food while eating in the hotel restaurant when we first arrived (and the nachos were literally a bowl of chips with a tiny bit of cheese). They did attempt to make up for the slow service by offering a complimentary glass of wine. Overall, me and my daughters had a great stay at this hotel and would most definitely stay again.
Stayed 6 nights in Mar 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great for underground and easy walking to museums and parks. Quieter area and limited parking available. Room very comfortable and spotlessly clean. Very enjoyable 😊
Stayed 3 nights in Feb 2024

10/10 Excellent

FABIO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special alternative in London!
An excellent stay! The team was kind and pro active (everyone), specially Samantha, Kay, May and the manager. We stayed there for 9 nights and we felt as home. I highly recommend this hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Odalyse

Stayed 1 night in Feb 2024

8/10 Good

Joseph Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 11 nights in Jan 2024

8/10 Good

Aleksandras

Stayed 1 night in Jan 2024

10/10 Excellent

Christopher, Eastleigh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked my son and his wife with my 3 granddaughters in when they visited London to see Frozen in the West End. They raved about the hotel and the suite I booked. Well done Marriott 👏
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice option for London stay
This hotel is in a great location with rooms that are larger thank many other options in London. Beds are comfortable and great water pressure in the shower! Appreciate tge room service option too.
Stayed 2 nights in Jan 2024

8/10 Good

Patrick

Stayed 1 night in Jan 2024

8/10 Good

Mark

Stayed 3 nights in Dec 2023

8/10 Good

Telf

Traveled with family
Liked: Amenities
Ash @ CONCEIRGE absolutely made our trip - made all our arrangements over the phone while we were in Canada - and had everything f waiting for us on arrival - thanks Ash
Stayed 1 night in Dec 2023

10/10 Excellent

Ann

Stayed 5 nights in Dec 2023

10/10 Excellent

Jose

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in Kensington a very liveable and fancy area. Near from bus and metro stations. The room is modern and clean although a little small for two people. O strongly recommend this hotel.
Stayed 12 nights in Nov 2023

10/10 Excellent

Gwenllian

Stayed 2 nights in Dec 2023

10/10 Excellent

Sanjeev

Stayed 3 nights in Nov 2023

10/10 Excellent

Steve

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

FRIEDRICH S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

8/10 Good

Grant

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is decent... No late night bar. Staff a little slow!
Stayed 1 night in Oct 2023

6/10 Okay

Myrna

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
What I didn't like is I paid extra for the room (high floor) but didn't get what I expect and instead assigned me to the 2nd floor which is the lowest floor. I asked the front desk, and he explained that all floors after the ground floor are considered high floor. So, what is the point of paying extra? Although, in fairness the hotel is clean and safe. Thank you.
Stayed 1 night in Oct 2023

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Brian

10/10 Excellent

ISHAI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to the tube
Stayed 5 nights in Sep 2023

6/10 Okay

Victor

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Expected a better room for the rate. I had to ask for slippers and bathroom accessories were very poor. The carpet needs to be changed
Stayed 4 nights in Sep 2023

10/10 Excellent

Kintu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

4/10 Poor

Joseph

Stayed 1 night in Sep 2023

10/10 Excellent

Lina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023

8/10 Good

minoo

Traveled with family
Liked: Cleanliness, staff & service, room comfort
We had a great stay. The staff was very helpful and kind. The staff at the door especially Kadi were wonderful. Our room was fine. The bed was comfortable and the bathroom was clean.
Stayed 3 nights in Aug 2023

10/10 Excellent

Tracey

Nice place but not great places to eat close by Staff were terrific, and proximity to airport good
Stayed 1 night in Aug 2023

10/10 Excellent

Simon

Stayed 1 night in Aug 2023

8/10 Good

Matthew

Stayed 3 nights in Aug 2023

10/10 Excellent

Marva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to many attractions. Hotel was peaceful and quiet allowing me needed rest. Room was attractively furnished and the bed was comfortable

10/10 Excellent

Richard

Stayed 3 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Jul 2023

2/10 Terrible

Pamelo

Stayed 5 nights in Jul 2023

8/10 Good

Shaun

Stayed 1 night in Jul 2023

2/10 Terrible

Michael

Stayed 4 nights in Jul 2023

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I likes so much
Stayed 3 nights in May 2023

10/10 Excellent

Scott

Stayed 1 night in May 2023