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Reviews of Residence Inn Norfolk Downtown

3 out of 5
Residence Inn Norfolk Downtown
227 West Brambleton Avenue, Norfolk, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 391 out of 737 reviews" "
Rating 8 - Good. 221 out of 737 reviews" "
Rating 6 - Okay. 58 out of 737 reviews" "
Rating 4 - Poor. 36 out of 737 reviews" "
Rating 2 - Terrible. 31 out of 737 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tamela

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful and friendly!
Stayed 2 nights in Apr 2024

10/10 Excellent

Antrena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t ready until almost 4. Check in is at 3. Had to call for bedding for pull out sofa and additional towels. Other than that, it was decent.
Stayed 1 night in Apr 2024

2/10 Terrible

Amy

Disliked: Staff & service, property conditions & facilities
Horrible. We were never able to get sheets or blankets for the pull out couch. No towels in the pool area. The beds were so uncomfortable we ended up leaving I. The middle of the night to go home. We could not sleep on a bare mattress and this was a suite!!
Stayed 1 night in Apr 2024

6/10 Okay

Ryan

Business traveler
Disliked: Amenities
TV, Internet did not work the whole day. I notified the front desk and maintenance three times and nobody ever showed up out of my weekday.
Stayed 5 nights in Mar 2024

10/10 Excellent

Margot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and courteous
Stayed 2 nights in Mar 2024

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice breakfast. Friendly staff.
Stayed 1 night in Mar 2024

4/10 Poor

Justin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from AGM1 on Mar 7, 2024
Thank you for booking your stay with us at the Residence Inn Downtown Norfolk. We value your feedback and your time. Please feel free to contact us with any questions or concerns.

10/10 Excellent

karma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The front desk staff was phenomenal. The room was clean. I would definitely stay here again.
Stayed 1 night in Jan 2024
Response from AGM on Mar 7, 2024
Thank you for feedback. It is greatly appreciated.

4/10 Poor

Andreas

Business traveler
Disliked: Staff & service
There were three identical reservations in our booking, each for the same type of room and the same number of nights. The rooms were pre-paid in full. There were two problems, one minor one major: 1) One of the travelers got an email on the second-to-last morning indicating that he was checking out that day. When talking to the reception the person told us to ignore the email as it was sent in error. 2) The credit card of one of the travelers, a foreign national who would have had trouble fighting this from his home country, was charged for a full night of accommodation. This was not done "silently" without any indication of the receipt that was emailed after the stay. Because of these two problems, as well as the fact that my room was not cleaned or made up at any time during my 4-night stay, I will not stay in this hotel again.
Response from AGM on Mar 7, 2024
Thank you for booking your stay with us at the Residence Inn Downtown Norfolk. I apologize for the inconvenience you had with your stay here. We value your feedback and your time. Please feel free to contact us with any questions or concerns.

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice atmosphere, convenient location, we were able to easily and safely walk to the Chrysler Hall for a show and a nearby restaurant. It would’ve been perfect until we went to sleep and the mattress was hard as a rock, the bedding was paper thin, and being on the second floor facing the Blvd the noise was terrible and kept us up most of the night (sirens, loud cars, people walking by late at night) there was constantly some sort of noise. Next time I would request an interior room facing the alley or a higher floor perhaps.
Stayed 1 night in Jan 2024
Response from AGM on Mar 7, 2024
Thank you for booking your stay with us at the Residence Inn Downtown Norfolk. I apologize for the inconvenience you had with your stay here. We value your feedback and your time. So sorry the beds were not comfortable for you. Please feel free to contact us with any questions or concerns.

10/10 Excellent

Barney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Johnetta

Stayed 1 night in Dec 2023
Response from AGM on Mar 7, 2024
Thank you for booking your stay with us at the Residence Inn Downtown Norfolk. We value your feedback and your time. Please feel free to contact us with any questions or concerns.

2/10 Terrible

ANGELIA

Disliked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

DAVID, HANAHAN

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

HARRISON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in downtown Norfolk. Very friendly and professional staff!
Stayed 6 nights in Nov 2023

8/10 Good

Jennifer

Liked: Staff & service, room comfort
Nice staff, rooms need some TLC
Staff if amazingly friendly. The lobby and gym and very nice. However, our room was in need of a good cleaning and a new tub. The tub was rusted and there were stains in the doors, couch, and bed skirt. The utensils needed to be washed before use as well.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rondesha

Stayed 1 night in Nov 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply amazing people
Good location, nice clean room, an overall consistent brand experience. How this location goes above and beyond is the amazing customer service. The hiring manager should get a pat on the back for finding the best people. They’re authentic in a way that is difficult to explain all while maintaining the utmost professionalism.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Super friendly staff; great breakfast!
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Close but no cigar
First, this hotel is not accessible at it's street address. The entrance is behind it on York Street between Duke and Bush. Opposite it on York is a city garage where you need to park. At check in I was told the hotel would validate parking which allowed scanning and in/out privileges. Free? Oh, no. $18/day added to bill. Street parking? Let's not engage in fantasy. The room was large and comfortable and clean with housekeeping every 3rd day or by request. Only glasses were glass and inappropriate for bathroom use. BYO plastic. TV announced that most channels were available if you had your own subscription to sign in to. Otherwise, basic cable. No USB connections in the room, but plenty of 120v plugs. Again, BYO. A pleasant place, and walkable to many places in the city, nearby light rail station.
Stayed 3 nights in Aug 2023

10/10 Excellent

Larry J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Alvaro

Stayed 3 nights in Aug 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite setup was great and looked recently updated. Breakfast was terrific with lots of variety. Staff went out of their way to be friendly and helpful; they were awesome.
Stayed 8 nights in Aug 2023

2/10 Terrible

Corey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was mold on the shower ceiling, leak and water damage over the sink, loose tile in the kitchen and there was also what appeared to be either blood or feces smeared on the bathroom wall. I wish I could attach pictures
Stayed 5 nights in Jul 2023
Response from L on Aug 4, 2023
Thank you for staying at the Residence Inn by Marriott Norfolk. We offer our sincerest apologies for the experience you had with your stay. We appreciate your feedback which allows us the opportunity to improve our services and product. A work order has been issued for the kitchen tile and the housekeeping manager addressed the cleanliness issues.

6/10 Okay

Stephen

Traveled with family
Disliked: Amenities, property conditions & facilities
Adequate. Master bed was fine, but pull out couch was unusable, a problem since we needed it. Bathroom was also tired, worn. Pool was tired and not the cleanest. Whirlpool walls were disintegrating. Staff was incredibly personable but there just weren’t enough of them. And no maid service available either.
Stayed 4 nights in Jul 2023

10/10 Excellent

Kari Malene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was really friendly and helpful, especially Dee Dee. Great breakfast, too!
Stayed 1 night in Jul 2023

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

suzanne

Traveled with partner
Liked: Cleanliness, staff & service
Reception desk staff was very welcoming and well informed. Jerry, in particular, was a joy to deal with.
Stayed 3 nights in Jul 2023

2/10 Terrible

Gladys

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
-Paid for a king suite for 4 nights. Was placed in a regular king room because king suite did not have a bathroom door. -Mold in ventilation system was not safe for respiratory issues -Daugher's Room - Blood on sheets upon check-in. Was provided new sheets to change sheets and told to change the soiled sheets herself -Daughter's Room - Comforter on the bed had never been washed; Was grey instead of white -Daughter's Room reeked of smoke. Was told to turn off air conditioner to stop the circulation of smoke while the outside temperature reached nearly 97 degrees with a heat index of nearly 110 degrees. -Manager never addressed the issues or alternative room
Stayed 4 nights in Jul 2023

2/10 Terrible

Kelly

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel I have ever stayed in. Dirty and terrible customer service.
Stayed 4 nights in Jul 2023

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay and room.
Stayed 2 nights in Jun 2023

2/10 Terrible

Judy

Liked: Property conditions & facilities
Disliked: Cleanliness
I really couldn’t wait to do this review. I have stayed at Residence Marriotts before, this hotel room was a hot mess! For one the shower curtain was stained and ripped at the top on one side, and the other side was just stained along with the bathtub being chipped. Also it was very difficult to take a shower in that bathtub its a hazard to a senior! My fiancé slipped inside n felled out while trying to enter the tub. He hurt the rgt side of his shoulder. A really bad slip n slide situation when you’re in the shower bathing. There’s nothing on that tub floor to grap your feet on & the porcelain is extremely slippery. That’s the biggest health and safety issue in that room. It’s a shame when you can’t get fresh face towels along with the regular towels. On day one We asked for a coffee pot that was missing, to which We never received one. I had to go downstairs every morning to get coffee for Us. We were there for five nites n days this was by far the worst Marriott hotel I have ever stayed in. I don’t want to leave out the breakfast that comes with your stay. That was the worst breakfast in history of my traveling days. The fruit came fresh from a can, so it tasted like it. The eggs & potatoes were bland with no seasoning n a tad bit over cooked because they were hard. It all went straight into the trash! The only things on that plate the was decent was the Canadian bacon and sausage.(all pork) Nothing for non pork eaters.We put waters in the fridge half the pack froze.
Stayed 5 nights in Jun 2023

8/10 Good

Sueeney

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Eunice

Stayed 3 nights in Jun 2023

8/10 Good

Adam

Stayed 7 nights in May 2023

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
overall great experience here. staff was polite and helpful. our room was very nice, clean, and well maintained. i was disappointed that the pool wasn’t big enough to swim laps, and the fitness area was a bit lacking in equipment, but both areas were well-kept and the fitness room was open 24/7, which was great. breakfast options were lacking (yogurt, toast, eggs, etc), but there are great breakfast places in norfolk, so we just went out instead. validated parking in the garage across the street was very easy.
Stayed 2 nights in Jun 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Staff is awesome! Very close to Norfolk Scope
Stayed 1 night in May 2023

8/10 Good

Jenna

Liked: Cleanliness
Stayed 1 night in May 2023

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Alana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely amazing! They recommended stripers for dinner, which was yummy, and they were also very accommodating when I woke up super early and wanted to have some lights on in the lobby. The lady who puts out the breakfast was so warm and welcoming she came over to say hi cause I was up early doing some homework and overall it was just amazing. Would definitely definitely go back!!
Stayed 2 nights in May 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the staff was friendly! I will definitely be back.
Stayed 2 nights in May 2023

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was Clean, Staff were very friendly. Priced well for the area. only issue was park garage run by city, not hotels fault.
Stayed 3 nights in May 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pleasant property. Having a suite with kitchen made our four night stay nice. We were at a conference and were a 20 minute walk away. The pool and exercise room were maintained although there were little leg weights-likely I brought my stretch bands. Had two repairs in the room over the four days, but things were taken care of quickly.
Stayed 4 nights in Apr 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Juliann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Cynthia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
shabby property-no real housekeeping service-tired and worn room-broken coffee maker-wifi unusable-"breakfast included" a joke-I will never stay at a Marriott again. Hilton Inns etc much better properties for the money- shower diverter barely worked- only give 2 towels had to ask for more which they tied to the hotel room door! all this for $1200 for a 3 night stay. I don't expect to rent a hotel room and wish to go home since my home is far far cleaner than the hotel-shameful
Stayed 3 nights in Apr 2023

10/10 Excellent

Judith, WOODLAWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, convenient and quiet and the staff was very friendly and accommodating. We had a problem with the hot water not being hot enough. When we advised the front desk clerk she immediately had a maintenance person check out the problem. It was not resolved while we were there, but a note indicated they would check into the issue further. Also, the sleep sofa was not very comfortable to sit on while not in use.
Stayed 1 night in Apr 2023