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Reviews of The Penn Stater Hotel and Conference Center

3.5 out of 5
The Penn Stater Hotel and Conference Center
215 Innovation Boulevard, State College, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1004 reviews" "
Rating 8 - Good. 233 out of 1004 reviews" "
Rating 6 - Okay. 86 out of 1004 reviews" "
Rating 4 - Poor. 33 out of 1004 reviews" "
Rating 2 - Terrible. 14 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

norm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Karl Jones on May 11, 2024
Thank you for your feedback

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan - GM on May 9, 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

frankie, St Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Ryan - GM on May 7, 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Rita

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Ryan - GM on May 7, 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Judy and Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Works for us. Dinner at Champs sports bar a few miles away was great. Grabbed an Ice cream from the Berkey Creamery. Delicious. Great rate for the night a day after graduation.
Stayed 1 night in May 2024
Response from Ryan - GM on May 6, 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Eduard, River Vale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice , quiet place , close to Penn State University.
Stayed 1 night in May 2024
Response from Ryan - GM on May 6, 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Attracta

Traveled with family
Liked: Cleanliness, staff & service, amenities
Carpet was very worn and stained. Beds were very small
Stayed 2 nights in Apr 2024
Response from Ryan - GM on May 3, 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Mark

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Ryan - GM on May 2, 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Debra, Wexford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan - GM on Apr 29, 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

Jawana

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms and bathrooms need some serious upgrading specially for the price. Very outdated. Overall property was ok and close to the campus. Staff was pleasant.
Stayed 2 nights in Apr 2024
Response from Ryan - GM on Apr 29, 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Shuttle safely got us to our event and picked us up.
Stayed 1 night in Apr 2024
Response from Karl Jones on Apr 28, 2024
Thank you for your feedback

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient and easy to access
Stayed 3 nights in Apr 2024
Response from Ryan - GM on Apr 26, 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

David, Erie

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Ryan - GM on Apr 26, 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

8/10 Good

brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just outside the sports areas to make it quiet and relaxing.
Stayed 3 nights in Apr 2024
Response from Ryan - GM on Apr 22, 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence.
Stayed 3 nights in Apr 2024
Response from Karl Jones on Apr 22, 2024
Thank you for your feedback

10/10 Excellent

Brian, Maple Glen

Stayed 1 night in Apr 2024
Response from Karl Jones on May 11, 2024
Thank you for your feedback

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here again!
Stayed 1 night in Apr 2024

6/10 Okay

Lisa

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Restaurant was very good hotel room had wet bathmat, carpet was not vacuumed, bathroom small and door not in good conditiond
Stayed 2 nights in Apr 2024
Response from Ryan - GM on Apr 15, 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

10/10 Excellent

Paul and Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Karl Jones on Apr 11, 2024
Thank you for your Feedback

10/10 Excellent

Balaji

Stayed 2 nights in Mar 2024
Response from Karl Jones on Apr 28, 2024
Thank you for your feedback

4/10 Poor

Becky

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The heat did not work properly. The bathroom floor was sticky.
Stayed 1 night in Apr 2024
Response from Ryan - GM on Apr 8, 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet hotel.
Stayed 1 night in Mar 2024
Response from Ryan - GM on Apr 2, 2024
Thank you for your great review. We are very glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Karl Jones on Apr 2, 2024
Thank you for your feedback

6/10 Okay

Lauren

Traveled with family
Liked: Staff & service
Hot tub broken.pool water cool 82 degrees,outdated and needed a good cleaning. Sad because we called ahead and drove hours to this particular hotel to soak in the hot tub. The manager was a sweet,handsome,young man and expressed understanding to my frustration and we got free meals.definatley needs up keep and while the rooms were basic and appeared clean the mattress didn't have a cover and was stained, ewww. Some broken tile in the bathroom and wallpaper coming off the walls in the room but after I did a thorough cleaning we were able to relax in our room. Customer service was good and I appreciate that. They mentioned they are doing an update on the hotel the end of 2024 so that is a positive and for sure needed. Loud refrigerator in the room, but kept cold. No microwave in the room we walked about 80 feet to get to a communal microwave. I
Stayed 2 nights in Mar 2024
Response from Ryan - GM on Apr 1, 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

10/10 Excellent

Cierra, Essex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was pretty cool! The only thing that bothered me was the bed, it was very uncomfortable and made my back hurt lol. Not funny but yeah that’s the only issue. Very nice staff and very clean! Outside and inside. There isn’t much around either, we stayed for the drake concert and left as soon as we woke up.
Stayed 1 night in Mar 2024
Response from Ryan - GM on Apr 1, 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Shakira

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only rate it 4 stars because restaurants, room service and gift shops were closed despite the information I was given when booking hotel. Everything from services, cleanliness, and location convenience to outside restaurants were great. Pool was well stocked with towels. Room was perfect. Staff was helpful. I'd book again
Stayed 1 night in Mar 2024
Response from Ryan - GM on Apr 1, 2024
Thank you for your review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

Dwight

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan - GM on Apr 2, 2024
Thank you for your review. We’re sorry we did not do more to ensure your comfort and satisfaction. We hope you will give us another chance some time.

4/10 Poor

Blair

Disliked: Amenities
Stayed 2 nights in Mar 2024
Response from Karl Jones on Apr 21, 2024
Thank you for your feedback

6/10 Okay

Suzanne

Liked: Staff & service
The Penn Stater needs a serious upgrade. The decor is old, my shower head dripped, and my carpet and wallpaper had seen better days. The bed was comfortable but I found a few little ants in my bathroom and the body wash in the shower wasn’t refilled so I didn’t have enough.
Stayed 2 nights in Mar 2024
Response from Ryan - GM on Apr 1, 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

8/10 Good

Siobhian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan - GM on Apr 1, 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

2/10 Terrible

Jeff

Traveled with partner
Liked: Property conditions & facilities
The Check-In was terrible….There was one person at the front desk at 4PM Check-in time. We were online for one hour. We left and came back at 8PM to Check -In again.
Stayed 1 night in Mar 2024
Response from Ryan - GM on Mar 18, 2024
Thank you for your review. We are really sorry for the issues that you experienced during your visit. Thank you for making us aware so that we can address them.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hitel
Stayed 1 night in Mar 2024
Response from Ryan - GM on Mar 11, 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

Marnina, Breinigsville

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Bathroom was not cleaned from prior guest thoroughly. We were walking on bath salts. Curtain rod was missing in main bedroom. No sheets on pull out bed and when asked for them to be supplied, was given folded sheets to put on myself.
Stayed 1 night in Mar 2024
Response from Ryan - GM on Mar 11, 2024
Thank you for your review. We are sorry we did not do more to ensure your comfort and satisfaction. We hope that you will come give us another chance some time.

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2024
Response from Ryan - GM on Mar 11, 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Penn Stater is a big hotel with a restaurant, bar and gift shop. Room was big and surrounded by trees, which is so pretty to look out at. Definitely will go back!
Stayed 2 nights in Feb 2024
Response from Ryan - GM on Mar 6, 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Theresa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ryan - GM on Mar 6, 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

6/10 Okay

Janine

Traveled with partner
Liked: Cleanliness
did online pre-check in but still had to wait in line 10 minutes to get room key card. mini fridge in room made jarring electrical noise so had to unplug it.
Stayed 1 night in Feb 2024
Response from Ryan - GM on Feb 26, 2024
Thank you for your review. We are sorry for the issues that you experienced. We appreciate you letting us know.

8/10 Good

Wanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected housekeeping to make the bed and remove the dirty hotel glasses that were use. The only thing the did was switched towels and emptied bathroom trash.
Stayed 2 nights in Feb 2024
Response from Ryan - GM on Mar 6, 2024
Thank you for your review. We are really sorry that housekeeping did not do a better job during your visit. Thank you for making us aware.

10/10 Excellent

Gretchen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the shuttle service. It was so convenient and saved us money!
Stayed 2 nights in Feb 2024
Response from Ryan - GM on Mar 6, 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Close to Penn State. Not walkable- maybe in summer. Has dining options.
Stayed 1 night in Feb 2024
Response from Ryan - GM on Feb 26, 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

10/10 Excellent

Ryan

Good place
Stayed 2 nights in Feb 2024
Response from Ryan - GM on Feb 14, 2024
Thank you so much for your excellent review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again

6/10 Okay

Toni

Traveled with family
Didn't feel safe. Someone was trying to get into our room. When we called the front desk they didn't send anyone up. Sort of dismissed it
Stayed 1 night in Feb 2024
Response from Ryan - GM on Feb 13, 2024
Thank you for your review. We are very sorry that someone attempted to get into your room an even more sorry that the FD team did not take your concern more seriously. Please accept our sincerest apologies. Thank you for making us aware.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very close to campus.
Stayed 2 nights in Feb 2024
Response from Ryan - GM on Feb 12, 2024
Thank you so much for your excellent review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location with spacious room and nice hotel layout. Would like a comforter on the bed (or at least in the closet).
Stayed 1 night in Feb 2024
Response from Ryan - GM on Feb 12, 2024
Thank you so much for your great review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again

10/10 Excellent

Neil

Stayed 1 night in Feb 2024
Response from Ryan - GM on Feb 12, 2024
Thank you so much for your excellent review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming, helpful and friendly. Room was nice, very clean.
Stayed 1 night in Jan 2024
Response from Ryan - GM on Feb 12, 2024
Thank you so much for your excellent review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay when visiting the state college
Stayed 1 night in Feb 2024
Response from Ryan - GM on Feb 12, 2024
Thank you so much for your excellent review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again

10/10 Excellent

Tomarra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! Highly, highly recommend
Stayed 2 nights in Feb 2024
Response from Ryan - GM on Feb 9, 2024
Thank you for your excellent review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ryan - GM on Feb 5, 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.

8/10 Good

Timothy

Stayed 1 night in Jan 2024
Response from Ryan - GM on Feb 5, 2024
Thank you for your great review. We are so glad that you enjoyed your visit so much and we hope that you will come see us again.