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Reviews of JW Marriott Houston Downtown

5 out of 5
JW Marriott Houston Downtown
806 Main Street, Houston, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 748 out of 1000 reviews" "
Rating 8 - Good. 129 out of 1000 reviews" "
Rating 6 - Okay. 56 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Angela, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location particularly for Astros fans in town!
Stayed 2 nights in Apr 2024
Response from General Manager on May 6, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review. We're delighted to hear that you enjoyed our location, especially as Astros fans visiting the area. It's always our goal to provide a memorable experience for all our guests, and we're thrilled that you found our spot to be excellent. We appreciate your support and look forward to welcoming you back again soon!Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Jasmine

Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

2/10 Terrible

Lina

Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Thank you for staying with us and for your review. I’m sorry to hear that your experience was not up to expectation. We would love the opportunity to welcome you back soon. Warm Regards, Jelle Vandenbroucke General Manager

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location‼️Staff was awesome 👏
Stayed 1 night in Mar 2024
Response from General Manager on Apr 10, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your great review! We're thrilled to hear that you enjoyed our great location and that our staff provided you with awesome service. We appreciate your support and hope to welcome you back again soon!Warm Regards, Jelle Vandenbroucke General Manager

4/10 Poor

Greg

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The staff was very nice. But they weren't very informative about the shuttle transportation or the Spa. They never made us aware that its best to book appointments with either or both if you wanted to use these services. Even though i made them aware that this was our first experience staying with them. Not to mention the from our to the outside was horrible. All we saw was the back of a building and ac ducts outside of our room window.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you for staying at the JW Marriott Houston Downtown and for sharing your comments with us. We're delighted that you had a positive interaction with our staff during your stay. While we do offer walk ins for both the Spa and Shuttle Services, they are based upon availability and appointments are always recommended. The hotel also offers rooms with fabulous city views and we would be happy to offer recommendations for your next visit. We hope for the opportunity to welcome you back in the future and exceed your expectations.Warm Regards, Jelle Vandenbroucke General Manager

8/10 Good

Ibrahim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for staying at the JW Marriot Houston Downtown and for your review. We're delighted to hear that you had a great overall experience during your stay. Please note that we do offer valet parking services for our guests' convenience that include in and out privileges. Additionally, there are alternative parking options located close to our hotel. Thank you again as your feedback is valuable to us, and we hope to have the pleasure of welcoming you back soon.Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Jeffrey, North Wales

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

6/10 Okay

Blake

Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Jessica

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your awesome review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

8/10 Good

predrag

Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Brandon David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and friendly staff.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 7, 2024
Thank you for staying at the JW Marriott Houston Downtown and for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay and found our staff to be friendly. We look forward to welcoming you back again soon for another enjoyable stay.  Warm Regards, Jelle Vandenbroucke General Manager

8/10 Good

Phillip Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 6, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Tira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Beauty

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel was amazing, the staff are friendly, and the room was very clean. I would definitely recommend this hotel.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review! We're thrilled to hear that you experienced excellent service during your stay with us. We look forward to welcoming you back soon.Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Randall

Great
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards, Jelle Vandenbroucke General Manager

6/10 Okay

Jona

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Joangelis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 experience. I would I recommend to anyone.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 25, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review. We're glad you enjoyed your stay and that you would recommend us to anyone-that is the greatest compliment. We hope to welcome you back for another amazing stay in the future.

10/10 Excellent

Nadra

Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Ryan

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick trip to Houston. Convenient location and access to metro and restaurants.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your great review.  We're delighted to hear that you found our location convenient for your trip to Houston. We appreciate your feedback and look forward to welcoming you back for future visits!Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Nadra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and environment
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your kind words. We're appreciate your feedback on our exceptional staff and environment. We look forward to welcoming you back for another memorable experience.Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Alexandre, Katy

All good
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards,Jelle VandenbrouckeGeneral Manager

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
The overall experience was very nice. The room was amazing. It was my wedding weekend and I was really excited about staying at the hotel. I arrived about an hour after the stated check-in time but when I went to check in, my room was not ready. Another staff member came over and figured something out where I could get another room of the same style so I was appreciative of that. I can imagine though how disappointed I would have been if that had not been the case
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review. We're thrilled to hear that the overall experience was very nice and that you found the room amazing. I’m sorry to hear that your room wasn't ready upon arrival, but we're glad to hear that our staff was able to quickly address the situation by providing you with another room of the same style. We hope your wedding weekend was filled with joy and wonderful memories, and we look forward to the opportunity to welcome you back for future celebrations.Warm Regards,Jelle VandenbrouckeGeneral Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was professional and timely.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review. We are delighted to hear that you had a positive experience with our staff. It was a pleasure having you as our guest, and we hope to welcome you back in the future.Warm Regards,Jelle VandenbrouckeGeneral Manager

10/10 Excellent

cynthia

Stayed 4 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards,Jelle VandenbrouckeGeneral Manager

10/10 Excellent

Jess

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards,Jelle VandenbrouckeGeneral Manager

10/10 Excellent

Jess

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards,Jelle VandenbrouckeGeneral Manager

10/10 Excellent

Arjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon.Warm Regards,Jelle VandenbrouckeGeneral Manager

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
service was excellent
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you for staying at the JW Marriott Houston Downtown and for your great review! We're thrilled to hear that you experienced excellent service during your stay with us. We look forward to welcoming you back for another outstanding experience.Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Andrea

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Date Night
Beautiful hotel in a great location. Our suite was awesome with many modern touches especially the bathroom.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review. We're thrilled to hear that you enjoyed your stay at our hotel and found it to be beautiful, with a great location. Once again, thank you for choosing our hotel, and we look forward to serving you again in the future.Best Regards Jelle Vandenbroucke General Manager

10/10 Excellent

Angelika

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We LOVED our stay here. Clean room, very comfortable bed, quiet, and excellent service and food.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 4, 2023
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review. We are thrilled to hear that you loved your overall experience. Our team is dedicated to providing excellent service, and we're delighted that you felt well taken care of. We appreciate your kind words and hope to have the pleasure of welcoming you back soon. Best Regards, Jelle Vandenbroucke General Manager

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Invasion of privacy
Someone was given our same room number and keys to the room. Someone walked in on us in the room. The staff did apologize and give room credit for food and beverage. This was unacceptable.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 22, 2023
Thank you for staying at the JW Marriott Houston Downtown and for taking the time to share your experience with us. We sincerely apologize for any inconvenience and discomfort you faced during your stay. We appreciate your patience and understanding as our staff worked to address the issue promptly. We hope to have the opportunity to welcome you back in future. Best Regards Jelle Vandenbroucke General Manager

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Iocation, great staff
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review. We're thrilled to hear that you enjoyed our hotel's location and had a positive experience with our staff. Providing excellent service is our priority, and we're glad to know that our team met your expectations. We look forward to welcoming you back for another wonderful stay!Warm Regards, Jelle Vandenbroucke General Manager

2/10 Terrible

Shanea

Stayed 2 nights in Nov 2023
Response from General Manager on Nov 15, 2023
Thank you for staying with us and for your review. I’m sorry to hear that your experience was not up to expectation. We would love the opportunity to welcome you back soon. Warm Regards, Jelle Vandenbroucke General Manager

6/10 Okay

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel would be a good Marriot , it’s just that JW it’s supposed to be better and I’m this hotel isn’t. Overall good but I was expecting more
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 7, 2023
Thank you for staying at the JW Marriott Houston Downtown and for your review. We genuinely appreciate your time and input, as it helps us in our continuous efforts to improve our services and exceed our guests' expectations. We're glad to hear that you had a good stay overall, however, we hope to have the opportunity to welcome you back soon for a more exceptional experience.Best Regards Jelle Vandenbroucke General Manager

10/10 Excellent

Michelle

The service was impeccable
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 7, 2023
Thank you for staying at the JW Marriott Houston Downtown and for your review. We are thrilled to hear that you enjoyed your stay and that our service met your expectations. Once again, thank you for choosing our hotel, and we can't wait to have the pleasure of serving you again.Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 7, 2023
Thank you for staying at the JW Marriott Houston Downtown and for your amazing review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Cierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 31, 2023
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon for another awesome stay. Warm Regards, Jelle Vandenbroucke General Manager

8/10 Good

Trey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 31, 2023
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon for another great stay. Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Ben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Saty
Fantastic staff and great service. Staff are super friendly and helpful. The courtesy car service they offer is awesome and came in incredibly handy.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you for staying at the JW Marriott Houston Downtown and for your great review. We're thrilled to hear that you had such a fantastic experience at our hotel and that you enjoyed the great service provided by our devoted staff. It's also great to know that our complimentary shuttle was convenient for you. We appreciate your support and hope to have the pleasure of serving you again in the future. Best Regards Jelle Vandenbroucke General Manager

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon for another awesome stay. Warm Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and staff. Will definitely be back. Well located. The only down side was a lack of vegetarian options in the restaurant but there are plenty of surrounding options
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 20, 2023
Thank you for your kind words and feedback! We're thrilled to hear that you enjoyed your stay at our property and had a positive experience with our staff. We appreciate your feedback about the limited vegetarian options in our restaurant, and we'll certainly take this into consideration as we continually work to enhance our offerings. However, we are pleased to hear that you found plenty of surrounding dining choices near our hotel. We look forward to welcoming you back in the future and hope to provide an even more satisfying experience. Best Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay suite was awesome close restaurants rooftop bar and transportation to nrg stadium via train in front hotel
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 17, 2023
Thank you so much for taking the time to share your feedback about your stay at our beautiful hotel! We're thrilled to hear that you had an amazing experience and that you enjoyed the nearby restaurants, rooftop bars, and convenient transportation. We hope to have the opportunity to welcome you again soon!Best RegardsJelle VandenbrouckeGeneral Manager

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Hotel was very nice; service was great, and the gym/spa area was very well kept. Would stay here again.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 17, 2023
Thank you for staying at the JW Marriott Houston Downtown and for your great review. We're thrilled to hear that you enjoyed your stay at our hotel and that our service met your expectations. We look forward to welcoming you back for another great stay in the future! Best Regards, Jelle Vandenbroucke General Manage

10/10 Excellent

Blake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything with the hotel was great, restaurant and bar were fantastic. Hotel staff were very kind and polite. The suite is beautiful and a very nice view of the city. The only downside was there were a lot of homeless people outside asking for money every time we went outside
Stayed 1 night in Oct 2023
Response from General Manager on Oct 17, 2023
Thank you for staying at the JW Marriott Houston Downtown and for taking the time to share your experience. We appreciate your kind words and are delighted to hear that you had a great experience at our hotel. It's wonderful that you enjoyed our fantastic restaurant and bar, the beautiful suite, and the city view. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Best Regards, Jelle Vandenbroucke General Manager

10/10 Excellent

Daniel, Skelton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff was really lovely, currently traveling around the states for two months and each hotel we have stayed has been 5*. Yet this is 5* but very understated but felt lovely. The welcome by the concierge to the reception staff was all exemplary. The only thing that spoilt the stay was Downtown Houston! Maybe I expected something different but it was like the scene from an apocalypse, the city was dead no people about apart from homeless people and people suffering server mental illnesses. Felt quite unsafe walking around exploring the city centre.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 11, 2023
Thank you for staying at the JW Marriott Houston Downtown and for your great review. It's wonderful to hear that your experience here met your expectations and that our team's efforts made a positive impact during your stay. When you return to Houston, we'd be more than happy to provide recommendations and guidance on exploring the city to ensure a more enjoyable experience. Again, thank you for choosing our hotel as part of your two-month journey across the United States. Safe travels!Best RegardsJelle VandenbrouckeGeneral Manager