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Reviews of BESTWAY INN

2 out of 5
BESTWAY INN
3100 Holmes Rd, Houston, TX

Reviews

5.4
Rating 10 - Excellent. 6 out of 22 reviews" "
Rating 8 - Good. 3 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 11 out of 22 reviews" "

4.6/10

Cleanliness

6.4/10

Staff & service

3.6/10

Amenities

4.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kelson

Traveled with partner
Disliked: Cleanliness, amenities
Bad, wouldn’t recommend.
Stayed 2 nights in Apr 2024

2/10 Terrible

Daniel, saint louis

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floors dirty, no smoke alarm, people yelling outside on lot all night, sirens 24x7, train beyond loud all day, bath towels are older than me, no one picks up the phone at front desk, housekeeper doesn’t speak english, didnt respond to emails sent, tv didn’t work originally, hard bed, entire property is run down and in desperate need of renovation.
Stayed 2 nights in Apr 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sketchy motel with train noises. Dirty sheets, shower was not working correctly. Homeless people standing outside the parking lot asking for change
Stayed 2 nights in Apr 2024

2/10 Terrible

Maksym

Disliked: Cleanliness, property conditions & facilities
Place needs renovation!!!! The rooms are disaster, burnt curtains, whole from smoking everywhere, all fans are noisy, blankets should be thrown away, etc. And it was Expedia's RECOMMENDATION!!!! Ban it from expedia until fixed. Cloak. No way for the international travellers
Stayed 2 nights in Apr 2024

2/10 Terrible

Karina

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
I couldn’t even get into the room, key never worked
Stayed 1 night in Apr 2024

2/10 Terrible

Shih-hui, Seattle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Corey

Stayed 1 night in Feb 2024

8/10 Good

Néstor Israel

All good
Stayed 2 nights in Mar 2024

6/10 Okay

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The bed and pillows needs to be softer it was too hard. The bleach smell when we walked into the room was so strong that we had to open the door to air out .
Stayed 1 night in Mar 2024

4/10 Poor

Joanna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shaniquah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

LaTasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Since new management has taken over , my stay there was quite pleasant. It was very clean , quiet & with great customer service. My check in was quick & smooth. The new renovations they made are great. I would suggest this Hotel to others for a comfortable night stay as well.
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty rundown and full of crackheads
The front desk management was nice. However it took over an hour to get into my room. Housekeeping was late and we had to wait in the rain for her to clean rooms. We normally don't book rooms in this condition but sense I accidentally accepted the reservation, we had no choice but to come on schedule. The room was crackhead ready. No good decent person would stylay here because it's filthy and disgusting. The dirt is all over walls, windows and floor and even corners. I didn't wanna touch the floor at all. Definitely not recommended.
Stayed 1 night in May 2023

2/10 Terrible

Ahmed

Disliked: Cleanliness, amenities, property conditions & facilities
The floor was slimy and really nasty!!! The AC at the reception room was not even working. The worst hotel I have ever stayed in.
Stayed 1 night in Jul 2022

2/10 Terrible

David

Stayed 1 night in Apr 2024