Outdoor pool, pool umbrellas, sun loungers

Reviews of Best Western Pearland Inn

2.5 out of 5
Best Western Pearland Inn
1855 N Main Street, (Hwy 35), Pearland, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 192 out of 383 reviews" "
Rating 8 - Good. 116 out of 383 reviews" "
Rating 6 - Okay. 39 out of 383 reviews" "
Rating 4 - Poor. 11 out of 383 reviews" "
Rating 2 - Terrible. 25 out of 383 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

MASI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smelled horrible.
Stayed 2 nights in May 2024
Response from Best Western Pearland Inn on May 20, 2024
We are very sorry for your terrible experience and we will be addressing your concerns. Please let us know at any point in time during your stay if you are unhappy. Thank you for being our guest.

10/10 Excellent

Charlotte

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a Blessing all tbe way. Thank you
Stayed 1 night in May 2024
Response from Best Western Pearland Inn on May 9, 2024
We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

10/10 Excellent

Herbert, Windcrest

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Best Western Pearland Inn on May 9, 2024
Thank you for recommending the Best Western Pearland Inn to future travelers! We look forward to your return to us.

8/10 Good

Darren

Traveled with partner
Liked: Cleanliness
Nice property
Stayed 1 night in Apr 2024
Response from Best Western Pearland Inn on May 1, 2024
Thank you for including our hotel in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

harold

Disliked: Cleanliness, amenities, property conditions & facilities
On check in they said they only had smoking rooms and my reservation wasn’t refundable. Room smell so strong like weed it was miserable.
Stayed 1 night in Apr 2024
Response from Best Western Pearland Inn on Apr 29, 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

2/10 Terrible

Maxwell

Business traveler
Disliked: Staff & service, property conditions & facilities
Online, they said they offer complimentary breakfast when they don't.
Stayed 2 nights in Apr 2024
Response from Best Western Pearland Inn on Apr 27, 2024
We're sorry we could not meet your expectations. Thank you for your feedback.

8/10 Good

Lee

Stayed 3 nights in Apr 2024
Response from Best Western Pearland Inn on May 12, 2024
Thank you for taking a moment to share your experience at the Best Western Pearland Inn. Our team is so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Dan, Pearland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean facility
Stayed 2 nights in Apr 2024
Response from Best Western Pearland Inn on Apr 8, 2024
We're delighted you had an excellent stay at the Best Western Pearland Inn. Thank you for your recommendations, and we look forward to welcoming you again the next time you are in our area!

8/10 Good

Myron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was DEFINITELY worth the price.
Stayed 1 night in Mar 2024
Response from Best Western Pearland Inn on Mar 25, 2024
Thank you for staying with us recently. We appreciate your feedback!

8/10 Good

Ashley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t at the hotel often but we thought it was good for what we paid. We didn’t get to experience the pool because of the weather but it looked nice! The beds were comfy & the shower was nice. Overall it was clean & convenient for our needs.
Stayed 3 nights in Mar 2024
Response from Best Western Pearland Inn on Mar 19, 2024
Thank you for sharing a review of your recent experience. Our team here at the Best Western Pearland Inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Judith

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building looked old. However, the rooms are very modern. The beds are comfortable and the rooms were really clean. My only issue is that I had to pay a $30 per day fee for my pet. I wasn’t informed of the fee when I booked the room through Expedia. I would have gone to a different hotel had I known of the fee.
Stayed 1 night in Mar 2024
Response from Best Western Pearland Inn on Mar 17, 2024
Thank you so much for taking the time to share the highlights of your stay with us and the travel community. Thank you once again for allowing us to be of service, and we look forward to your next visit.

4/10 Poor

jeffrey

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Found bedbugs in room
Stayed 3 nights in Mar 2024
Response from Best Western Pearland Inn on Mar 17, 2024
Your feedback is important to us and we have sent your comments to management for their review and if necessary we will address this.

10/10 Excellent

Marvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was very disappointed there wasn’t a breakfast as we expected.
Stayed 1 night in Mar 2024
Response from Best Western Pearland Inn on Mar 10, 2024
Thank you for taking the time to write a review of our hotel. We are sorry to hear that you were disappointed that we did not provided breakfast. We hope you will consider staying with us again in the future.

10/10 Excellent

Krista

Traveled with family and small children
Liked: Staff & service
The door didn't shut completely closed on room 121 and you could see daylight. Made us worry that bugs would get into the room
Stayed 2 nights in Mar 2024
Response from Best Western Pearland Inn on Mar 7, 2024
Thank you for sharing your review with us and letting us know about the door not closing shut. We will let our maintenance team know and have them fix this. We apologize for your concern and hope to welcome you back again for a better stay at the Best Western Pearland Inn.

10/10 Excellent

Regina

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Best Western Pearland Inn on Mar 7, 2024
Thank you for sharing your five star rating with us at the Best Western Pearland Inn. It means the world to us and to our entire team! We look forward to serving you again soon!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Best Western Pearland Inn on Mar 5, 2024
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to the Best Western Pearland Inn! Please let us know about your future experiences.

6/10 Okay

Chad

Liked: Cleanliness, property conditions & facilities
The bed was as hard as a rock, and I could get better food at the convenience store for breakfast. Definitely not worth the cost of the room. And the room has a weird smell to it.
Stayed 1 night in Feb 2024
Response from Best Western Pearland Inn on Feb 26, 2024
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations. It is our hope that you will consider staying with us in the future for a much better outcome.

8/10 Good

Verena

Liked: Cleanliness, property conditions & facilities
Rooms were recently remodeled. Bed was average, mattress was somewhat hard. Breakfast was mediocre at best, slow to be refilled when they ran out. Bananas were filled up on Saturday and it looked like the remaining ones were left on Sunday. Muffins quickly gone, bread slow to be refilled. Pancake machine broken on the second day. Overall decent, would consider staying again if the price is right.
Stayed 2 nights in Feb 2024
Response from Best Western Pearland Inn on Feb 19, 2024
Your business means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

8/10 Good

Terry

Stayed 1 night in Jan 2024
Response from Best Western Pearland Inn on Jan 23, 2024
Thanks for the great review! Our team is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.

10/10 Excellent

Ashia

Traveled with family
Liked: Amenities, property conditions & facilities
Check in was very smooth and quick. Room was clean and quiet at night.
Stayed 1 night in Jan 2024
Response from Best Western Pearland Inn on Jan 22, 2024
Your recommendation is appreciated, and we look forward to welcoming you again.

8/10 Good

Peter

Stayed 1 night in Jan 2024
Response from Best Western Pearland Inn on Feb 9, 2024
Thank you, Peter, for rating our hotel. We look forward to your return the next time you visit the area.

6/10 Okay

Malcolm

Liked: Cleanliness
Disliked: Amenities
I did not like that my room wasn't cleaned when i left for the day did not make up the bed or clean up in the bathroom still had toothpaste i the sink. The only thing they did correctly was give me fresh towels.
Stayed 2 nights in Jan 2024
Response from Best Western Pearland Inn on Jan 15, 2024
We're sorry you were unhappy. Thank you for your feedback and we have shared your comments with the housekeeping team. We hope to welcome you back in the future.

10/10 Excellent

Jazzmin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
after christmas flight
I had a great experience and the customer service was great there. I had a flight that came in late and I was told my room was canceled they fixed this issue because my flight had technical difficulties.
Stayed 7 nights in Dec 2023
Response from Best Western Pearland Inn on Jan 8, 2024
Thank you for taking the time to tell us about your experience. Customer experience and satisfaction are our priorities. Thank you for choosing Best Western Pearland Inn, and we look forward to your next visit with us.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DeLong stay
Toilet was loose and rocked otherwise the stay went well.
Stayed 4 nights in Dec 2023
Response from Best Western Pearland Inn on Jan 4, 2024
We appreciate your valued business and feedback and we will be addressing your concerns.

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Pearland Inn on Dec 31, 2023
Thank you for including our hotel in your travel plans. We are happy you enjoyed everything during your stay with us. Your recommendation is appreciated, and we look forward to welcoming you again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Best Western Pearland Inn on Dec 20, 2023
Thanks for the great review! The team at Best Western Pearland Inn is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.

8/10 Good

Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and in good condition.
Stayed 1 night in Dec 2023
Response from Best Western Pearland Inn on Dec 19, 2023
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Best Western Pearland Inn on Dec 18, 2023
Thank you for including our hotel in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights on a weekend getaway. Quiet, clean facility. Manager and staff available when needed. Saw them tending to property daily. Comfortable and clean rooms. Well stocked. If I had to pick any areas that need improvement: pillows could be less rigid and please get a satellite tech out to properly set those dishes. A cloudy day should never interrupt a signal. 😁
Stayed 3 nights in Dec 2023
Response from Best Western Pearland Inn on Dec 12, 2023
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Best Western Pearland Inn.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Best Western Pearland Inn on Dec 5, 2023
We appreciate your business and hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Best Western Pearland Inn on Dec 5, 2023
Thank you for evaluating your stay at the Best Western Pearland Inn. Nothing is more important than your satisfaction, so we're delighted to know how happy you were with the great service provided by our team. We look forward to welcoming you back again soon!

8/10 Good

Albert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Free breakfast
Stayed 8 nights in Nov 2023
Response from Best Western Pearland Inn on Nov 28, 2023
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Niky

Stayed 1 night in Nov 2023
Response from Best Western Pearland Inn on Nov 21, 2023
We're so glad you enjoyed your stay and you found all the staff was very friendly and your accommodations were great. All of us look forward to having the pleasure of welcoming you back again the next time you are in our area.

10/10 Excellent

Chike C.

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied
Stayed 1 night in Nov 2023
Response from Best Western Pearland Inn on Nov 19, 2023
Thank you for your positive feedback and your amazing rating. We work hard to gain your support so knowing that we have done just that has made our day! Thank you for being our guest and we look forward to welcoming you back again in the near future.

8/10 Good

Ashlee

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Best Western Pearland Inn on Nov 8, 2023
Reviews are really important to us. We’d love to hear about your experience!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beds are very firm but clean.
Stayed 2 nights in Nov 2023
Response from Best Western Pearland Inn on Nov 6, 2023
Clean accommodations are what we like to deliver to our guests. Thank you for your review.

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from BradF on Oct 23, 2023
Hi Veronica,Thank you so much for the great score

10/10 Excellent

juan manuel enciso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ITS WAS VERY NICE AND CLEAN HOTEL.
Stayed 3 nights in Oct 2023
Response from Best Western Pearland Inn on Oct 17, 2023
We're delighted you had a superior experience with us. It's a pleasure to know how much you enjoyed our clean facility. Thank you for your recommendations, and we look forward to welcoming you again the next time you are in our area!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Best Western Pearland Inn on Oct 18, 2023
Thanks so much for your feedback! We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Fernando

Liked: Staff & service
Smoke
It smelled like too much smoke.
Stayed 1 night in Sep 2023
Response from Best Western Pearland Inn on Sep 29, 2023
We regret not meeting your expectations, Fernando. We would like to have another opportunity to prove ourselves on a future visit.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was very beautiful and relaxing. The continental breakfast was nice. The room was very clean and comfortable. Nice to have a ceiling fan in the room.
Stayed 1 night in Sep 2023
Response from Best Western Pearland Inn on Sep 25, 2023
Thank you so much! We’re grateful to have you as our guest. Have a wonderful day!

8/10 Good

Leonel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Best Western Pearland Inn on Sep 25, 2023
We value the positive review and are happy to hear that you enjoyed our service.

8/10 Good

Kerri

Stayed 1 night in Sep 2023
Response from Best Western Pearland Inn on Oct 14, 2023
Thank you for your review! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. Safe travels and hurry back!

10/10 Excellent

Jairon

Stayed 1 night in Jul 2023
Response from Best Western Pearland Inn on Sep 23, 2023
Thank you for sharing this positive review. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Good

Dakshinamurthy

Liked: Amenities
Good hotel. No issues with property, no issues with parking, no issues with room. But the staff doesnt have much idea on the reservation. Initially I was asking for good room with non smoking during reservation. But the staff said they have a non smoking room with key not working. So everytime go out i need to let the staff know so that they open the room for me, which us kind of weird. Then I am forced myself to get the smoking room. But the room is okay and good. No complaints.
Stayed 2 nights in Jul 2023
Response from Best Western Pearland Inn on Jul 31, 2023
Thank you for being our guest. We are pleased to know you liked our hotel and that your room made your stay more comfortable. However, we regret not meeting some of your expectations. We value you recommending us and hope to host you again soon.

6/10 Okay

Thanoj Kumar

Traveled with family and small children
Over all just Ok .. only convenient for our family to visit near by places. Breakfast could have been better
Stayed 2 nights in May 2023
Response from Best Western Pearland Inn on Jun 20, 2023
We apologize your stay was less than perfect. Your experience is not representative of our usual performance,.We would be happy to have an opportunity to leave you with a more favorable impression and invite you back for the seamless experience you expect from the brand.

4/10 Poor

Michelle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what I was expecting. Our room smelled like straight up marijuana and cigarettes . Floors were slippery, the walls, trim bathroom were sticky. We were all slipping and sliding. We had to go to Walmart, to purchase plug ins, and cleaning products to help with the smell and from falling. I completely understand that the hotel allows smoking, but something has to change. That cleaning fee you all charging needs to be increased and house keeping needs training. Will not ever come back here again.
Stayed 1 night in Jun 2023
Response from Best Western Pearland Inn on Jun 17, 2023
Michelle, we have not record of you complaining during your stay with us. If you are unhappy with your accommodation, let us know. This give us a chance to offer you another room, if available, fix an issue or find a resolution. Thanks for your feedback and have a nice day ahead.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful pool!
Everything was great! The staff are all friendly and helpful. Especially the office staff.
Stayed 2 nights in Jun 2023
Response from Best Western Pearland Inn on Jun 9, 2023
We are delighted to hear that you value the efforts we have put toward creating an environment where everyone will enjoy their time spent with us. It was a pleasure having your company and we look forward to welcoming you back again soon!

10/10 Excellent

Carmelitta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Best Western Pearland Inn on Jun 7, 2023
We hugely appreciate your positive rating. We have been working so hard to give our best. Thank you for noticing.

8/10 Good

Mary Jane

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was dated, with outside entrance. However, it was clean and quiet; we appreciated the air conditioning in the rooms and how clean it was. would stay here again.
Stayed 3 nights in May 2023
Response from BradF on May 30, 2023
Hi Mary Jane,We will see what we can do to improve hotel. Glad you had a comfortable and clean stay at the hotel. Look forward to your next stay.