“Mark and Donnie”

Friendly staff, great location, very clean facility.

“Would certainly consider staying again”

Was pleasantly surprised with the condition and cleanliness of the room. Bed was comfortable, little adjoining room and outside noises, and the breakfast was good

“Best Western stay Humble Texas”

The hotel staff was extremely friendly and helpful. They were able to answer all my questions I had about the surrounding area. The hotel was very clean and comfortable. The breakfast that came with the stay was excellent! Large variety of breakfast foods. The hotel is also in a great location. I would stay here again if traveling to the area and would definitely recommend it for other people! Also free hotel shuttle, always a plus!

“3 Floors of comfort!”

The service was very nice, felt very comfortable and pleasant. I enjoyed the fact that they give a full breakfast and shuttle from the airport. Great job on the new things you've done. I would definitely recommend to others.

“good hotel for a family”

there is an pleasure smell in the room，other things looks good beside this.

“Smoky hotel but close to Houston Airport”

Very smoky room. Sheets,carpet, bedspread everything was smoky.

“Never to Return”

Very unattended. Not well maintained. Very disappointed. Expected better accomodations

“I hope you don't have billing issues!”

I made an online reservation through Expedia to stay at this hotel. Upon arrival, we checked in, my credit card was swiped and I was given a keycard to our room. As soon as we opened the door we were hit with the strongest smell of smoke! I immediately went down to the front desk and requested a non-smoking room. The young lady told me they were sold out and no other room was available. I told her there was no way I can stay in that room and I was willing to wait for another room to be cleaned. She said there was nothing available. I told her that I will have to cancel the reservation and I needed a refund. She told me that my card would not be charged since they did not have anything else. I asked her again about the charge and she assured me that the room would not be charged. I checked my bank statement today, and sure enough, there is a charge from Best Western! I immediately called them and spoke to Nick who is the manager. He told me that I needed to discuss this with Expedia since they are the ones who billed me! I told him that the charge is from Best Western not Expedia. He said there was nothing he could do, call Expedia! My itinerary CLEARLY states "non-smoking". I have contacted Best Western Corporate offices and sent the same letter to Nick. He just faxed back the itinerary with the word "smk" circled that's in small print...right under that are the words spelled out "non-smoking"!!!! I will NEVER,EVER,EVER attempt to stay at another Best Western!