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Reviews of Best Western Sugarland Inn

2.5 out of 5
Best Western Sugarland Inn
6330 E Riverpark Dr, Sugar Land, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 623 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Traveled with partner
Liked: Staff & service
Night worker (I think his name is Bobby) was very accommodating and helpful. He sets up breakfast which starts at 6 am. We needed to leave early and he provided bagels and fixings for us at 5:30am:)
Stayed 3 nights in Apr 2024

8/10 Good

Jason

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nice hotel for the price. Walls are thin however, very noisy neighbors.
Stayed 5 nights in Apr 2024

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 3 nights in Apr 2024

8/10 Good

Carolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location of the property and the helpful staff.
Stayed 5 nights in Mar 2024

2/10 Terrible

Amro

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Joaquin on Apr 1, 2024
Thank you for your feedback. We would love to hear more about your experience and how we can improved.

10/10 Excellent

Daniela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, clean room and common areas, we travelled with a child and having breakfast included was key, there was a nice variety. I would recommend to anyone going to Houston for the first time.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio, localizado cerca de todo, en la recepción fueron muy atentos y amables
Stayed 1 night in Mar 2024

10/10 Excellent

Perlita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The towels and sheets, pillows smell good. Staff at reception area very accomodating and smiling.
Stayed 1 night in Mar 2024

4/10 Poor

Brittany

Traveled with family and small children
Liked: Staff & service
The staff was great, very nice and accommodated our needs but the room had a terrible smell to it and the beds were extremely uncomfortable.
Stayed 2 nights in Mar 2024
Response from Joaquin on Mar 8, 2024
Thank you for your feedback as we love an opportunity to improve our service. I apologize that the room was not up to standard and will be bringing this review up to our daily staff meeting

10/10 Excellent

Shaelinn, pittsburgh

Stayed 3 nights in Mar 2024

10/10 Excellent

David, Belize city

👍
Stayed 1 night in Mar 2024

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Feb 2024

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Olivia

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice and convenient area. Room was fine. Pillows extremely lumpy and shower curtain was moldy. Elevator was very shaky I always took the stairs.
Stayed 3 nights in Feb 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and the hotel was very nice.
Stayed 1 night in Mar 2024

10/10 Excellent

zainuddin

Very nice and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Pam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located behind a shopping center and just a mile from the local university. It was comfortable and convenient for my trip
Stayed 1 night in Jan 2024

10/10 Excellent

Muhammad

Stayed 1 night in Jan 2024

10/10 Excellent

Jose Ramon

Stayed 1 night in Jan 2024

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and people are friendly Should think of have electric car charger for customers.
Stayed 1 night in Jan 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place!
Difficult to find. Located in the middle of a mostly residential area. Only one elevator and it is badly in need of maintenance. Bathroom has tiny bottles of shampoo; not hardly enough in there for one good hair washing. No bag for dirty clothes [always carry one with me]. At breakfast, one of the hotel employees was chatting with the other guests and he did not shut up for one solid minute...talked the entire time.
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Mathew John, Rebecca

Liked: Staff & service
Stay was comfortable, and staffs were courteous. The total facility could use an upgrade.
Stayed 3 nights in Jan 2024

2/10 Terrible

Zoraida

Stayed 1 night in Jan 2024
Response from Front desk Manager on Feb 2, 2024
Hello Zoraida, we are sorry to hear you didn't enjoy your stay with us but we would love feedback as to how we can improve, thank you.

10/10 Excellent

Timiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place ! My son and his family moved to Sugar land 5 years ago. I come to visit once a year and always stay her . The staff is wonderful.
Stayed 2 nights in Dec 2023

2/10 Terrible

Elouinia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water came out brown when I turned on the faucet. I let it run and by the time the hotel manager came and saw it; it was clear again… they switched my room… but still ! I wanted my money back and never got it! Horrible
Stayed 3 nights in Oct 2023
Response from Joaquin on Jan 4, 2024
Thank you for your feedback. When you reported the issue the manager went up to take a look and as you mentioned we did not see any problems but were still happy to provide you another room as a solution, we are sorry that did not expect your needs. Unfortunately your reservation was a nonrefundable reservation through a 3rd party (expedia) so there was nothing much we could do, also considering we did not have any other similar issues reported from other guest during your stay or guest that stayed in your room after you left . Thank you

10/10 Excellent

Mohammed

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
My overall experience about this place is wonderful. I recommend this place.
Stayed 7 nights in Dec 2023

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

JUDITH, MONTGOMERY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to main roads but tucked away so that there is very little noise
Stayed 1 night in Dec 2023

8/10 Good

Paula

Stayed 1 night in Dec 2023

10/10 Excellent

chimma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quite location, I enjoyed my weekend off with my baby
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Stayed 1 night in Dec 2023

10/10 Excellent

Cherry

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Great location and service for the solo budget traveler.
Stayed 1 night in Dec 2023

8/10 Good

Johnny, spring Hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for the cost
Stayed 1 night in Dec 2023

8/10 Good

June Margaret

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 3 nights in Nov 2023

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
The heat did not work in the room.
Stayed 1 night in Nov 2023

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Lanetta

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location was close to an event I was attending. Check-in and check-out was smooth. All of the staff I encountered were friendly. The hotel did offer breakfast (nothing extravagant), but it was good enough to start the day. My one complaint is that my room had a urine smell. I checked the room when I arrived and it was clean. I wiped and sprayed the room and floors with Lysol and purchased a plug-in, but there was still a urine smell. I don’t know if it was coming from the plumbing or what.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

ALIRIO ernesto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy the stay. Staff was very helpful and friendly. dining experience near by were Great.
Stayed 2 nights in Sep 2023

10/10 Excellent

James, Hutto

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was very clean. Nice. Actually nice. Not just lipstick on a pig. The free breakfast was legit! Nice pool area with soothing waterfall.
Stayed 2 nights in Oct 2023

10/10 Excellent

CEREASE

Stayed 1 night in Oct 2023

10/10 Excellent

Fidelis

Stayed 1 night in Oct 2023