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Reviews of Radisson Hotel Houston Intercontinental Airport North

3 out of 5
Radisson Hotel Houston Intercontinental Airport North
16500 Hedgecroft Drive, Houston, TX

Reviews

6.0
Rating 10 - Excellent. 143 out of 537 reviews" "
Rating 8 - Good. 89 out of 537 reviews" "
Rating 6 - Okay. 71 out of 537 reviews" "
Rating 4 - Poor. 74 out of 537 reviews" "
Rating 2 - Terrible. 160 out of 537 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

William

Liked: Cleanliness, staff & service
The bed was comfortable. The room was quiet and we felt safe there.
Stayed 1 night in Apr 2024

2/10 Terrible

Jeanette

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place smelled bad as soon as you entered the lobby. None of the pictures on their website when booking are accurate. One of the main reasons I booked this place was because it mentioned a hot tub, which was filled in when I got there. The room was disgusting, it smelled like urine and it was not well lit despite having all lights on. The room felt dark and dirty. As soon as I stepped into the room I went back to the lobby to let them know I cannot stay here. They REFUSED to refund and were immediately hostile. Expedia called the hotel after I reported the entire situation (the building should be condemned), and the manager refused to approve the refund form. I DO NOT RECOMMEND to Anyone!!!
Stayed 5 nights in Mar 2024

2/10 Terrible

Catherine

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Double charged during check in. No resolution after 5 days. NO pool. NO breakfasts. I will NOT be back.
Stayed 5 nights in Mar 2024

4/10 Poor

Tiffaney, San Augustine

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was right! Old, dirty, not looking safe outside.
Stayed 1 night in Mar 2024

4/10 Poor

Kristal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was awful. Took them over hour to check me in with proof of my reservation and payment. Hotel had odd smell and non of the amenities mentioned were accessible. Bathroom was clean, but toilet was broken. Will never stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Shelly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was used for a long international layover
Stayed 1 night in Jan 2024

6/10 Okay

Jovita

Traveled with family
Suspicious people hanging outside. Came back to hotel to find a car with no tires!!! Need to keep the room clean not just “smell” clean. Use different products. Smelt like I was at home with the fabuloso used.
Stayed 1 night in Jan 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

NANCY

Disliked: Staff & service, room comfort
Booked and paid, but no room available
Booked and paid for a room, but found out they had overbooked and a room really wasn't avsilable because of a massive airport screw-up. Lucky I called before to ask about their shuttle when I found that the hotels.com system was actually sold out. Trying to find a room and get my last minute booking refunded was hard,
Stayed 1 night in Jan 2024

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rust in tub, carpet in room was dirty, trash was left in drawers, staff not friendly, had to have key redone multiple times and was never asked to present ID., bed was hard as stone, vent in bathroom sounded like a helicopter, and mold in bathroom. We will never stay here again.
Stayed 2 nights in Oct 2023

2/10 Terrible

chelbi

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Horrible Management
My stay was for 3 days at this hotel. I traveled in from New Orleans to bring my son to college.. The staff was dismissive, possibly racist and not guest friendly. Someone truck window was broken into in the parking lot, i went to the front desk to report it and ask for the police to be called, nothing happened. Remind you we must report our license plate numbers at the front desk.. i think there management needs to be checked....the whole experience wasnt welcoming 😕
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
The property very close to airport- and shuttle with morning runs starting at 6am, have to call for shuttle, they will pick
Stayed 1 night in Sep 2023

6/10 Okay

ALICIA R

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The air vent in the bathroom sounded like a boat motor when the light was turned on. We stayed 3 nights and had problems with the key everytime we tried to enter the door. And no it was not set aside my cell phone.
Stayed 3 nights in May 2023
Response from Customer Care on Jun 6, 2023
Thank you for writing a review. We are saddened to know that your experience was anything less than satisfying due to the noise from the air ventilation and the condition of the key at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry if we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

4/10 Poor

Barzell

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I reserved two rooms. The rooms were very dirty. Furniture was missing doors. The VERY TINY refrigerators were barely working. The tv only had a handful of channels in one room and only analog channels in the other room. The pool water was very cold. The elevator will scare the heck out of you every time you get in it. The room keys kept loosing connection with both rooms. That was exhausting! I will never stay here again!
Stayed 2 nights in May 2023
Response from Customer Care on Jun 5, 2023
Thank you for writing a review. We are saddened to know that your experience was anything less than satisfying due to the cleanliness of the room, condition of furniture, refrigerator, TV channels and pool as well as the key and the elevator at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry if we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

8/10 Good

Kwame

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
Short stay
Free shuttle which is great but it smelled like cigarettes. Also you’d have to call for the shuttle service, it doesn’t seem to do hourly or wtv rounds. Check in was easy and quick. Room is of decent size, furniture might need of an upgrade. But otherwise fairly clean, kinda smelled like the cleaning products on the first day. Free parking if you rented a car.
Stayed 1 night in May 2023

8/10 Good

Alecia

Disliked: Cleanliness, property conditions & facilities
Upgrade
This is a nice hotel and I have stayed there before. There need to be a lot of upgrades the elevator will make you fall if you’re not holding on because it come down hard. The staff is not friendly at all and I was approached by gentleman around1:00 am as I came through the the door with my key in my hand asking me if I had a room there on my 2nd night. I was very disappointed but my room was clean.
Stayed 2 nights in Apr 2023

2/10 Terrible

lynnda, Oakpark

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My tv was broken they did not replace or give me another room. Pool was inop and dirty look like sand at the bottom of the pool. ice machine did not work. Stuff was rude bar was not open food was under cooked and over price. Bugs in the bathroom after telling them this they will not comp me for my stay and I have pictures
Stayed 2 nights in Apr 2023
Response from Customer Care on Apr 27, 2023
Thank you for posting a review. It saddens us to hear that your stay was less than pleasing due to the service of our staff, the functionality of the television set and ice machine, the cleanliness of the pool and the room, the availability of the restaurant and your concern with the food and its rates at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
The room was fairly clean, they need to maybe consider using bleach for towels. Also the guy for over-night check in wasn't the friendliest but overall the stay was decent. Also they should consider a pool heater and better lighting in the pool area. the pool was ice cold.
Stayed 3 nights in Mar 2023
Response from Customer Care on Apr 6, 2023
Thank you for writing a review. We are delighted to hear that you were pleased with the cleanliness of the room and with your stay. On the other hand, we are saddened to know that your experience was anything less than satisfying due to the concern you had with the towel and the staff service as well as the pool temperature at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

10/10 Excellent

Leslie

Stayed 1 night in Apr 2023

4/10 Poor

Thilo

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived, we did not like that we saw a lot of broken glass in the parking lot, which scared us for leaving the car. Many cars are using this parking lot for airport parking. We asked for room service and did not get any. The room and hallways smelled bad. The bedding and towels had stains. The hotel did not provide extra toilet paper, conditioner, or even any box of tissues. The hotel was overall unclean and not well maintained. The bathroom fan only circulated the air instead of guiding it outside. The tiles of the bathroom were loose and the bathroom needed new adhesive. The highway was very noisy. As most hotels, the bed was hard like a rock. The staff did not even move the card to let us pass with luggage. We had to move it ourselves. We will not stay there again.
Stayed 2 nights in Mar 2023
Response from Customer Care on Mar 21, 2023
Thank you for writing a review. It saddens us to hear that your stay was anything less than satisfying because of the cleanliness and condition of the hotel especially the room, the availability of the toiletries and the service of our staff at that time. We understand how important good relaxation is and we apologize for the inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to ensure that a situation like this won't happen again. We hope that you will reconsider and give us another chance to provide you with the experience that you truly deserve.

2/10 Terrible

Erin

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
-dirty rooms -downstairs bar looks like it's never been open -had to change rooms because the patio door was off the track and broken and just leaning against the window -new room was missing drawers from nightstand and had a stained carpet -side entries didn't work -staff was not friendly
Stayed 2 nights in Mar 2023
Response from Customer Care on Mar 16, 2023
Thank you for taking the time to share your feedback. It saddens us to hear that your stay was less than pleasing due to the cleanliness of the room, your concern with the side entries, bar, patio door, drawers and the carpet along with the service of our staff at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

6/10 Okay

Erven

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
not well maintained l
Stayed 2 nights in Mar 2023
Response from Customer Care on Mar 10, 2023
Thank you for posting a review. It saddens us to hear that your stay was less than pleasing due to your concern with the hotel at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

2/10 Terrible

Terry

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was not at all as advertised. Shuttle ONLY ran 2-3 hours in the morning. Food service shut down-failed inspection. It felt like you opened up a hotel that had been shut down and out of service for several years and open doors but did nothing before the first guest arrived. Do youself a favor do not book here no matter how attractive. They make their business from airlines cancelled flights when the airline needs to put their passengers "somewhere". Jesse the front end person did a fabulous job of trying to help us guests as best he could. But he did not have anything to work with. Radison Hotels should be embarrassed to have their name on this hotel. The people of the Radison Hotel franchise dept. needs to make a surprise visit to this hotel.
Stayed 1 night in Feb 2023
Response from Customer Care on Mar 11, 2023
Thank you for posting a review. We are glad that you appreciate the service you received from the hotel staff Jesse. On the other hand, we are saddened to hear that your stay was less than satisfying due to the shuttle service and the availability of food service at that time. We are concerned about the satisfaction of our guests and your feedback is greatly appreciated as it assists us in our continuous goal of improving our services. While we understand if you do not wish to return, we'd love to have another opportunity to serve you and offer you a more seamless experience in the future.

2/10 Terrible

Devin

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY FROM HERE !
This place is a catfish. id avoid it at all costs. id stay in maine and drive to houston for a trip to avoid staying at this hotel.
Stayed 1 night in Mar 2023
Response from Customer Care on Mar 9, 2023
Thank you for posting a review. It saddens us to hear that your stay was less than pleasing due to the condition of the hotel at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

6/10 Okay

Carlos

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It’s ok for one night, but definitely is not how looks in the pictures
Stayed 1 night in Feb 2023
Response from Customer Care on Mar 5, 2023
Thank you for posting a review. It saddens us to hear that your stay was less than pleasing due to your concern with the hotel at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This hotel was great! Very clean and organized with friendly staff. Nick helped get us checked in and provided a great breakfast both mornings.
Stayed 2 nights in Feb 2023

2/10 Terrible

Alexandria

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this room for my boyfriend who ended up having to overnight in Houston for his flight. He couldn’t even check in. He traveled all day and was told that they would not give him a key to his room, that he would be let in by them. I’m on the phone with him as I write this listening to this BS. Really???! Also, no shuttle service as promised and no restaurant open. Waist of my time and money, and the guy at the front desk is a JERK. Terrible customer service and a dump. Don’t ever book this place!!!
Stayed 1 night in Feb 2023
Response from Customer Care on Feb 18, 2023
Thank you for taking the time to share your feedback. It's saddening to know that your stay was anything less than pleasing due to the service of our staff, the availability of the shuttle and restaurant during that visit. An excellent guest experience is our main concern and it appears that there was a shortfall in the high standards that we endeavor. We greatly value your feedback and it will be shared with our team for further improvements to our service. We look forward to having you back so that we may redeem ourselves and provide you an even better guest experience.

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Nice hotel very close to airport.
Stayed 1 night in Dec 2022

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My “go to” hotel in Houston
My “go to” in Houston. I keep coming back.
Stayed 2 nights in Dec 2022

4/10 Poor

Jonathan

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
You probably need to hire a taxi back and forth. They have limited hours of shuttle operation.
Response from Customer Care on Dec 11, 2022
Thank you for writing a review. We are saddened to know that your experience was anything less than satisfying due to the shuttle operations at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

4/10 Poor

Giacomo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Rodrigo

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Steven

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Sep 2022

10/10 Excellent

Annie

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
Website of this hotel is very misleading. there is no food Served on property. coffee was cold. Pictures show a pool with a nice hot tub, hot tub was no longer there. Would not go back to this location!!
Stayed 1 night in Sep 2022

4/10 Poor

Angel

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
no lights in room
no lights in the rooms on the lamps in my king suite. I was told I would be moved to another room when it was available and guess what I wasn't. I was stuck in a room with dim lights I was about to go get some bulbs for the lamps but that is not my job. No food unless you order it from door dash or uber Eats because the food service workers didn't feel like working that night or day. I was charged more for a dark room I couldn't get any work done!!!
Stayed 1 night in Aug 2022
Response from Customer Care on Aug 27, 2022
Thank you for writing a review. We are saddened to know that your experience was anything less than satisfying due to the condition of the lights and the concern you had with the availability of food as well as the food service at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

2/10 Terrible

Kelly

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mind you I booked a month in advance. Traveling from out of town get to the hotel to find out my room wasn’t available they gave it to someone the front desk man gonna say oh sorry it seem we overbooked 3 people, okay what does that have to do with giving my room away mind you I had a room with a balcony. So I told the front desk guy okay I’m go look into find one at another hotel. So on to the next day I wake up and they had ran my card and charged me for the room which I didn’t have. Worst hotel and customer service I’ve seen in a long time.. don’t book here they will give your room away then try charge you for a room you don’t have. If I could give them a -1000 I would and all the screens was tore on the patio windows and windows I’m glad might of been roaches and bed bugs there!!!
Stayed 2 nights in Jun 2022
Response from CB on Jun 10, 2022
It saddens us to hear that your stay was less than pleasing. As we are constantly working hard to insure everyone that stays with us enjoys their stay. We are actively working on all of your concerns. We hope that you will come back and stay with us soon

4/10 Poor

Zane

Disliked: Cleanliness, property conditions & facilities
Could be a lot better.
Lobby a/c was out, side door key card reader was out (walk back around the building after parking). Elevator was broken (climb 4 floors of stairs with suitcases in 90* heat) Room window was open, very muggy, room window was very dirty, room sink had tape over drain. Room A/C was very good, bed was comfortable enough. Room seemed clean. This hotel needs some updating and some decent management. Hard to believe this was a$100 stay.
Stayed 1 night in May 2022
Response from CB on Jun 10, 2022
It saddens us to hear that your stay was less than pleasing. As we are constantly working hard to insure everyone that stays with us enjoys their stay. We are actively working on all of your concerns. We hope that you will come back and stay with us soon

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very down to earth and friendly. The rooms were in decent shape, and everything looked pretty clean. The only reason I wouldn’t give this a five star, is because they still do not have any breakfast options available despite Covid being in year 2-3. Tons of hotels provide options such as Grab and go. I don’t feel that you can justify not having a breakfast option because of Covid if your other amenities such as the pool are open. Other than that, everything else was nice.
Stayed 1 night in May 2022
Response from CB on Jun 10, 2022
Thank you for your feedback. We look forward to seeing you again soon!

10/10 Excellent

Charlie

Stayed 2 nights in May 2022

6/10 Okay

Cindy Toves

Traveled with partner
Disliked: Amenities
Property served its purpose but a bit dated.
Stayed 4 nights in May 2022
Response from CB on Jun 10, 2022
Thank you for your feedback. We look forward to seeing you again soon!

2/10 Terrible

Ebony, Dallas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There isn’t enough character count to put my entire disastrous encounter with this hotel… Please check google reviews… In short: no phones in the rooms, no iron or microwave in our room… They consider a patio a balcony.. There were spiders in our room and the shower head was spewing water… The front desk never had maintenance fix the shower head and the latch on the door was broken… I don’t recommend this trap to anyone…
Stayed 2 nights in May 2022
Response from CB on May 16, 2022
It saddens us to hear that your stay was less than pleasing. As we are constantly working hard to insure everyone that stays with us enjoys their stay. We are actively working on all of your concerns. We hope that you will come back and stay with us soon.

2/10 Terrible

Susan

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
It is not near the airport. Shuttle only runs for 2 hours. No food everythi g is closed nothing near the hotel and the place was filthy
Stayed 2 nights in May 2022
Response from CB on May 10, 2022
It saddens us to hear that your stay was less than pleasing. As we are constantly working hard to insure everyone that stays with us enjoys their stay. We are actively working on all of your concerns. We hope that you will come back and stay with us soon

2/10 Terrible

Loretta

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty. They didn't clean bathroom or floors. Wasp nest on balcony. I was very disappointed
Stayed 2 nights in May 2022
Response from cb on May 9, 2022
It saddens us to hear that your stay was less than pleasing. As we are constantly working hard to insure everyone that stays with us enjoys their stay. We are actively working on all of your concerns. We hope that you will come back and stay with us soon

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting Don’t Go Here Seriously
There was vomit stains on the floor and furniture chair, hair still in the shower in the bathroom, the staff was very rude when asked if I could change rooms. The overall experience was disgusting and I would never stay at another Raddison. Highly disappointed.
Stayed 2 nights in Apr 2022
Response from CB on Apr 11, 2022
It saddens us to hear that your stay was less than pleasing. As we are constantly working hard to insure everyone that stays with us enjoys their stay. We are actively working on all of your concerns. We hope that you will come back and stay with us soon.

6/10 Okay

Robert

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Malinda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unbelievable. I was billed twice for this mess.
From the moment that I got to the hotel it wasn't issue the woman at the front desk was a very very nice lady but I chose pay at the hotel and handed her my ID and my credit card that I wanted bill as I did the reservation with my debit card and she build my debit card and hand me the card back and I thought it was kind of fast so I was like did you charge the credit card so you want me to bill the credit card so I had her redo it with the credit card they didn't have to leave for the keys so she wrote the room number on the keys in a marker and it rubbed off but I mean we knew the room number so we got to the room and I inspect rooms because my kids were there I actually laughed all the room down this hotel claimed to be a facility with no smoking my room was fully smoked in and involved it was really bad but I didn't want to complain so I left it as it was I found a whole bra stuff up at the top corner of one of the beds there were roaches dead roaches but they were shoved in the corners like the vacuum just didn't get there they were five different q-tips used and shove the corner behind the curtain it was just a mess the room had no microwave it did have a refrigerator and that was it the TV we have to figure it out it had like a button where you could change the channel and everything so it was nice but we had to figure it out it was kind of cold to us at the at the desk also we went out to dinner right after we got everything into the hotel room and the side door is loc
Stayed 2 nights in Mar 2022
Response from CB on Mar 29, 2022
It saddens us to hear that your stay was less than pleasing. As we are constantly working hard to insure everyone that stays with us enjoys their stay. We are actively working on all of your concerns. We hope that you will come back and stay with us soon.

2/10 Terrible

Andrea

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare! Pay the extra money, don’t stay here!
Our stay was terrible. Not only have they attempted to steal from me by charging me twice for our rooms but the service was terrible and the rooms smelled like mildew and were not clean. We did end up getting moved to better rooms but even then we spotted a roach and our key cards didn’t work the entire stay. We knew the key cards weren’t any good when they number of the rooms were hand written in marker on the cards. The manager and two of the front desk workers were nice but that hotel should be shut down. One guy who worked the desk was rude and just gave us the hardest time because our key cards didn’t work. Do yourself a favor, pay the extra money and stay somewhere else. You get what you pay for.
Stayed 2 nights in Mar 2022
Response from CB on Mar 29, 2022
It saddens us to hear that your stay was less than pleasing. As we are constantly working hard to insure everyone that stays with us enjoys their stay. We are actively working on all of your concerns. We hope that you will come back and stay with us soon.

2/10 Terrible

Andrea

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll never stay at another Raddison
Our stay was terrible. When we arrived we were originally placed in first floor rooms. The rooms smelled like mildew and flooding and the furniture was dirty. We then got moved to the third floor with no hesitation. We had 3 rooms. Now upon arrival another customer complained about roaches… we should’ve believed her. There was one roach crawling on the wall of one room which we recorded. When we went to complain we were told all that could be done was giving us another room. The keys to our rooms didn’t work the entire 3-5 night stay which was a huge inconvenience. We were told maintenance would fix it, maintenance never came. The phone in one room didn’t work and was disgusting as it had old food on it maybe ketchup on the ear portion of the phone so you can’t see it until you pick the phone up. Two of the nights a guy was working the desk and he was rude to us and gave us a hard time which felt really racist. The manager was nice but she was off the entire weekend so we only saw her at check in. Due to the key cards not working it really hindered our being able to freely leave our rooms. One of the times we left a key card was placed in the door by staff after we had gone to dinner so that we could easily get in but left our room open. We were so thankful nothing was missing as the hotel made sure to let us know that they aren’t responsible for missing items in the room. This was my birthday getaway so I was extremely disappointed. No compensation given.
Stayed 2 nights in Mar 2022
Response from CB on Mar 29, 2022
It saddens us to hear that your stay was less than pleasing. As we are constantly working hard to insure everyone that stays with us enjoys their stay. We are actively working on all of your concerns. We hope that you will come back and stay with us soon.