Dear Patrick, The team at the HOMETOWNE STUDIOS HOUSTON - NORTHWEST found it saddening to know that your stay was not as ideal, as reflected in your 1/5 score. You made mention of some of the hindrances to your stay which included the lack of towels, the single bar of soap, the unclean microwave and the pest you reported. Please know that we work alongside trained professionals who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is up to par. At Red Roof, it is our intention to have your confidence in our abilities to rule out similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Josep, Thank you for telling us about your stay at the HomeTowne Studios by Red Roof Houston - Northwest. I am disappointed that your experience was less than ideal due to the property you found to be unsafe and all the other concerns mentioned. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,OliviaRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Vanessa. The staff and I at the HomeTowne Studios by Red Roof Houston - Northwest were disappointed to see your 1/5 score following your stay. You stated that your stay was bad, which saddens us. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for sharing your 4/5 rating with us, Calvin. Our staff at the HomeTowne Studios by Red Roof Houston - Northwest was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

Hello John,I sincerely apologize that your stay at our HomeTowne Studios Houston - Northwest didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Hello Jimmy,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

Hello Janessa,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Houston - Northwest. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hi Suadad,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Houston - Northwest. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. Please note that your feedback is appreciated and will be taken into consideration to improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,RedRoof Management

Hello Neven, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS HOUSTON - NORTHWEST and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Ricardo,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS HOUSTON - NORTHWEST. It’s great to hear that you found our property to be conveniently location. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as the bed not being toy our liking.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Trenell, I appreciate you sharing your feedback following your stay at the HomeTowne Studios Houston - Northwest. I am glad you found the guests to be friendly and all the other kind remarks highlighted. However, I was saddened to read that your stay fell short of your expectations due to the pest you reported, the lack of cleanliness in the rooms and all the other concerns that dampened your visit are truly regrettable. I am very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Thanks for sharing your feedback with us, Gabino. The team at our HomeTowne Studios by Red Roof Houston - Northwest was saddened to see that we failed to provide you with a satisfactory stay. You stated that the unwelcome odor described hindered your stay. As such, Red Roof may keep your feedback into consideration going forward.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Hello Omer, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Houston - Northwest and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hi Sumeerkhan,I would like to personally thank you for sharing your feedback following your experience at the HomeTowne Studios by Red Roof Houston - Northwest with us. It was so rewarding to see that we earned your perfect score with our decent service. We strive to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRediResponse Specialist

Dear Denise,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS HOUSTON - NORTHWEST did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Dannielle Red Roof Management

Dear Hames,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS HOUSTON - NORTHWEST did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management

Dear valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS HOUSTON - NORTHWEST. It's truly disheartening to hear that you had such a disappointing experience due to the insects you mentioned, a foul odor, dog poo and a damaged AC unit that you indicated you encountered. Please accept our sincerest apologies for the highlighted experience, which is way below our standard of service. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will try any of our other Extended Stay Hotels location in the future.Sincerely,RecordoRediresponse Specialist

Hello Tyrell,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS HOUSTON - NORTHWEST. It's thrilling to see that you had a cool stay with us. We truly appreciate your 4/5 rating.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

Hello Raquel,Thank you for taking the time to write a review of your stay at the HOMETOWNE STUDIOS HOUSTON - NORTHWEST. We are sorry you had a less than satisfactory experience, prompting your 3/5 rating. You indicated that there are not enough amenities in the room. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

Hello Nelson,Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios by Red Roof Houston - Northwest appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

Thanks for your review

Thank for reso

Thanks for your review but we will take care of the issue