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Reviews of Embassy Suites Houston Downtown

3.5 out of 5
Embassy Suites Houston Downtown
1515 Dallas St, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 838 out of 1290 reviews" "
Rating 8 - Good. 246 out of 1290 reviews" "
Rating 6 - Okay. 100 out of 1290 reviews" "
Rating 4 - Poor. 59 out of 1290 reviews" "
Rating 2 - Terrible. 47 out of 1290 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wei

Business traveler, Traveled with partner, Traveled with family
Location
Stayed 1 night in Apr 2024

10/10 Excellent

Kelli

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed this hotel. Easy access to dining, clubs and etc. I do recommend this hotel.
Stayed 3 nights in Mar 2024
Response from JH on Apr 22, 2024
Thank you for your five-star review and kind words - we appreciate them. We hope to welcome you back soon!

10/10 Excellent

sean, Pineville

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great place to stay in Downtown Houston
Stayed 2 nights in Apr 2024
Response from JH on Apr 22, 2024
Thank you for your five-star review and kind words - we appreciate them. We hope to welcome you back soon!

10/10 Excellent

Cassandra Monique

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JH on Apr 16, 2024
Thank you for your five-star review - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Lewis

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean. Smelled great
Stayed 2 nights in Apr 2024
Response from JH on Apr 11, 2024
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

10/10 Excellent

Troy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Room was little too hot due to thermostat can only adjust to 67 degrees
Stayed 2 nights in Apr 2024
Response from JH on Apr 8, 2024
Thank you for your five-star review and your kind words - we appreciate it. We are disappointed to hear of the AC unit but will get someone on that immediately.We hope to welcome you back soon!

8/10 Good

Shirlene

Stayed 1 night in Apr 2024

10/10 Excellent

Elise

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about this hotel. Staff was amazing and went above and beyond. The breakfast was delicious and so nice. Rooms were clean and laid out nicely. Will be staying here again!
Stayed 1 night in Apr 2024
Response from JH on Apr 4, 2024
Thank you for your five-star review and for your kind words - we appreciate them.We hope to welcome you back soon!

10/10 Excellent

Bridget

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JH on Apr 4, 2024
Thank you for your five-star review - we appreciate it.We hope to welcome you back soon!

10/10 Excellent

Lee, dix hills

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was very clean. Tje staff was super nice, the bar had great drinks and when we had dinner at the restaurant the food was very tasty and quick service
Stayed 3 nights in Mar 2024
Response from JH on Apr 2, 2024
Thank you for your five-star review and for your kind words - we appreciate them.We hope to welcome you back soon!

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
great experience
Stayed 1 night in Mar 2024
Response from JH on Apr 1, 2024
Thank you for your five-star review and kind words - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Jill

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JH on Apr 1, 2024
Thank you for your five-star review - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from JH on Apr 1, 2024
Thank you for your five-star review and kind words - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Michael E.

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff
Stayed 5 nights in Mar 2024
Response from JH on Mar 27, 2024
Thank you for your five-star review - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Stacy

Stayed 1 night in Mar 2024
Response from JH on Apr 8, 2024
Thank you for your five-start review - we appreciate it,We hope to welcome you back soon!

6/10 Okay

Mark

Stayed 1 night in Mar 2024
Response from JH on Apr 8, 2024
Thank you for taking our hotel survey - would you kindly take a moment to advise us why you scored as you did? We would appreciate it.We hope to welcome you back soon!

10/10 Excellent

Moheb

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean hotel, great location
Stayed 2 nights in Mar 2024
Response from JH on Mar 8, 2024
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

10/10 Excellent

Tom

Great
Stayed 1 night in Feb 2024
Response from JH on Mar 7, 2024
Thank you for your five-point score and 'great ' comment - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Evelyn, Waco

Liked: Cleanliness, property conditions & facilities
Parking was very expensive
Stayed 1 night in Mar 2024
Response from JH on Mar 17, 2024
Thank you for your five-star review as well as your comment about parking pricing. As a downtown property, we provide safety and security for your vehicle while you are visiting rather than have you park at a surface lot, open to the elements.We hope to welcome you back soon!

10/10 Excellent

KATY

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love everything about the Embassy. This is my first time at this location but it went well. Receptionist was friendly and funny, and made check in run smoothly. I will be coming back.
Stayed 1 night in Feb 2024
Response from JH on Mar 1, 2024
Thank you for your five-star review and your kind words - we appreciate it. AND, we are thrilled to h ear that you are coming back!See you soon!

10/10 Excellent

John

Stayed 3 nights in Feb 2024
Response from JH on Mar 21, 2024
Thank you for your five-star review - we appreciate it. We look forward to welcoming you back soon!

10/10 Excellent

Laferris

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice
Stayed 2 nights in Feb 2024
Response from JH on Feb 26, 2024
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in, very clean. Restaurant at the hotel was superb.
Stayed 1 night in Feb 2024
Response from JH on Feb 26, 2024
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

2/10 Terrible

Adjunda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Had a horrible experience, it was so bad that we left a day early even though the room was already paid for. This is an honest review…probably the worse experience I’ve had in a long time
Stayed 2 nights in Feb 2024
Response from JH on Feb 19, 2024
Thank you for telling me of your visit. I am so sorry that you were not happy with this experience. What caused this issue for you?I look forward to hearing from you

10/10 Excellent

michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JH on Feb 19, 2024
Thank you for your five star review - we appreciate it.I hope to welcome you back soon!

10/10 Excellent

Gloria

Stayed 1 night in Feb 2024
Response from JH on Mar 21, 2024
Thank you for your five-star review - we appreciate it. We look forward to welcoming you back soon!

2/10 Terrible

Sylviani

Disliked: Property conditions & facilities
First we checked in late was 1am and was raining so bad and getting inside FANCY hotel with someone stand up at the valley service station no say nothing to their guests! And I walked in with my daughter push the heavy car and was hard to move around, he just us that way!! Like point it to us the way rudely. And then I was check out early find out the elevator not working so we have to walking through the stairs and find out a lot of guests at the stair with their pajama and pillow said there a fire alarm went on!! And no one call us to the room!! No body evacuate us at the room!! How danger is that when we found out at the downstairs so many fireman’s waking and running inside the hotel! And no one told or call us! We’d like the refunds for this stay, it was no worth it at all!! Embassy suit big hotel with the big name, is that really how you evacuated the situation?? Please we need the answer
Stayed 1 night in Feb 2024
Response from JH on Feb 5, 2024
Thank you for telling me of your visit.I apologize that you were not welcomed and greeted warmly upon your arrival. I will speak with our valet. I understand that the occurrence of the fire alarm was an inconvenience you had not expected. Whenever an alarm goes off, all elevator systems are automatically shut down for the safety of all guests. Once the situation is identified and handled, we slowly bring power up so that all systems can be reinstated.As you made your reservation through a third party site, you must contact them for any refund. That is their protocol and we follow it.Once again, my apology

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness
Great location
Overall a great stay. Clean and spacious room, good customer service, yummy breakfast. Great location for downtown area.
Stayed 1 night in Jan 2024
Response from JH on Jan 22, 2024
Thank you for taking our hotel survey.What can we do to earn a ten when you next visit?I hope to hear from you.

10/10 Excellent

harvey

Business traveler
Liked: Amenities
Stayed 1 night in Dec 2023
Response from JH on Jan 22, 2024
Thank you for your five-star review - we appreciate it. We look forward to welcoming you back soon!

8/10 Good

Nicholas

Traveled with group
Liked: Amenities
Stayed 1 night in Jan 2024
Response from JH on Jan 22, 2024
Thank you for taking our hotel survey.What can we do to earn a five when you next visit?I hope to hear from you.

6/10 Okay

Liz

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JH on Jan 22, 2024
Thank you for taking our hotel survey.What can we do to earn a five when you next visit?I hope to hear from you.

6/10 Okay

Lana

Traveled with family
One of the rooms in our reservation didn’t seem to be cleaned prior to arrival. Dog hair all over couch. Fake nail in bathroom. Valet did not have enough help for amount of people. Waited over an hour to get our vehicle.
Stayed 2 nights in Jan 2024
Response from JH on Jan 22, 2024
Thank you for telling me of your visit. I apologize that your suite was not cleaned as it should have been. I have reviewed this with our housekeeping team and the room attendant assigned to your room to ensure compliance with our cleaning protocols. I know that valet was difficult Sunday morning with the marathon blocking access to some of our off-site, secured parking. Once again, my apologies.

6/10 Okay

Tom

Stayed 2 nights in Dec 2023
Response from JH on Jan 11, 2024
Thank you for taking our hotel survey. What can we do better to earn a ten when you next return?I hope to hear from you

6/10 Okay

Sam

Liked: Cleanliness, room comfort
breakfast experience
The accommodations were great. The breakfast experience was below par. This is the first Embassy Suites hotel where i was served at the all you cn eat buffet and the food was not hot.
Stayed 1 night in Dec 2023
Response from JH on Jan 11, 2024
Thank you for telling me of your visit and for your kind words about our accommodations.I apologize that our breakfast food was not as hot as it should be. I have spoken with our team about this standard to ensure future compliance.I hope to welcome you back soon!

10/10 Excellent

Gail C Johnson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the fact people checked in on us during the stay with survey questions and the desk staff was extraordinary. Security even stay with us as we waited for our transportation for an early departure back home.
Stayed 3 nights in Dec 2023
Response from JH on Jan 3, 2024
Thank you for your five-star review and your kind words - we appreciate it. We hope to welcome you back in the near future.

2/10 Terrible

Melinda, Hurst

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
My biggest complaint is housekeeping, services and individuals walking into your room without announcing that they are coming in, which I find that to be a safety issue. I find it odd that a manager was not on duty doing business hours.
Response from JH on Feb 5, 2024
Thank you for telling me of your visit.I apologize that our attendant did not properly acknowledge entry. When did this occur? I look forward to your response.

8/10 Good

Elias

Traveled with family
Liked: Cleanliness
Family new years trip
Booked a night stay on way home from Louisiana . Hotel and amenities were nice and bedding was comfortable. My only complaint would be the AC. Our room felt like no AC was on even though the thermostat said it was on high and at 66. Front desk must control the ac and not each room individually bc it really made the trip uncomfortable.
Stayed 1 night in Dec 2023
Response from JH on Jan 3, 2024
Thank you for telling me of your visit. I am so sorry to hear of the AC issue - my apologies that it made you uncomfortable.I do hope you will give us a second chance.

8/10 Good

Ozlem, Arlington Heights

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Hotel is at good location, rooms are comfortable
Stayed 4 nights in Dec 2023
Response from JH on Feb 5, 2024
Thank you for your four star review and kind words - we appreciate them.I hope to welcome you back soon!

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JH on Jan 3, 2024
Thank you for your five-star review - we appreciate it and hope to welcome you back in the near future.

10/10 Excellent

Polly

Stayed 3 nights in Dec 2023
Response from JH on Dec 28, 2023
Thank you for your five-star review - we appreciate it.We hope to welcome you back soon!

10/10 Excellent

Claysha

Stayed 1 night in Dec 2023
Response from JH on Dec 26, 2023
Thank you for your five-star review - we appreciate it.We hope to welcome you back soon!

10/10 Excellent

Melida, Livingston

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JH on Dec 26, 2023
Thank you for your five-star review - we appreciate it.We hope to welcome you back soon!

6/10 Okay

Sherry, Assiniboia

Stayed 2 nights in Dec 2023
Response from JH on Jan 11, 2024
hank you for taking our hotel survey. What can we do better to earn a ten when you next return?I hope to hear from you

10/10 Excellent

Devin

Stayed 1 night in Dec 2023
Response from JH on Jan 3, 2024
Thank you for your five-star review - we appreciate it and hope to welcome you back in the near future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Didn't spend much time in the hotel, but the breakfast was one of the better hotel buffets I've seen. The room was spacious and clean.
Stayed 5 nights in Nov 2023
Response from JH on Dec 26, 2023
Thank you for your kind words - we appreciate them. What can we do better to earn a ten-point review?We hope to welcome you back soon!

10/10 Excellent

Mindy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is within walking distance to several restaurants and to MM park. Rooms were clean and spacious. Hotel is currently undergoing some renovations. The free breakfast was amazing! Couldn’t ask for better service. Will definitely be back.
Stayed 2 nights in Nov 2023
Response from JH on Nov 20, 2023
Thank you for taking a moment to share your experience and for your kind words. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Brenda

Stayed 1 night in Nov 2023
Response from JH on Dec 26, 2023
Thank you for your ten-point review - we appreciate it. We hope to welcome you back soon!

6/10 Okay

Wilson

Liked: Cleanliness, amenities, property conditions & facilities
The hotel it self is nice but the parking situation is terrible. They offer valet only and they take a while to get your car. I checked out at 11 and waited 40 min to get my car
Stayed 1 night in Nov 2023
Response from JH on Nov 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking, but am disappointed that our valet service was not as quick as it could hve beenWe look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Erika

Stayed 1 night in Nov 2023
Response from JH on Nov 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, room comfort
The room needed a bit of maintenance but the staff was extremely friendly and helpful. Breakfast was excellent!
Stayed 1 night in Nov 2023
Response from JH on Nov 13, 2023
Thank you for your ten-point review and kind words about our staff and breakfast. I apologize for any inconvenience you experienced. Best Wishes,