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Reviews of Fairfield Inn & Suites Houston Westchase

3 out of 5
Fairfield Inn & Suites Houston Westchase
2400 W Sam Houston Pkwy S, Houston, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 221 out of 462 reviews" "
Rating 8 - Good. 141 out of 462 reviews" "
Rating 6 - Okay. 44 out of 462 reviews" "
Rating 4 - Poor. 24 out of 462 reviews" "
Rating 2 - Terrible. 32 out of 462 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Saul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & cheap. Only issue was that we requested a handicap room 2 weeks beforehand & once we arrived they had them all rented out.
Stayed 2 nights in Apr 2024

4/10 Poor

Russell

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property was run down, rust in the shower, TV digital reception was not watchable because it broke up so much. Breakfast was OK one day but the next morning was horrible!
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

kyle, virginia beach

Stayed 2 nights in Feb 2024

10/10 Excellent

Aldina

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, room comfort
We were without tv the entire weekend and had plans to watch the football playoffs with family. The breakfast was exactly the same both mornings as far as eggs abd sausage. Waffles kept sticking . Disappointing.
Stayed 1 night in Jan 2024

4/10 Poor

Christine

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not clean when receiving the room. No changed towels and cleaned the room on the second day. No phone number to contact housekeeping. We had to go to the lobby to ask the towels. We asked three sets of towels because we have 4 people, but the receptionist gave only two. The third day, they changed the towels but no cleaning in the room.
Stayed 3 nights in Jan 2024

4/10 Poor

Julie

Liked: Amenities
Disliked: Staff & service
Property is now charging $3 for parking each not. Nickle and diming your customers is always a miss and what exactly am I paying for? There is no garage parking, cars are parked on a open unpatrolled lot. Really, Marriott??
Stayed 3 nights in Dec 2023

6/10 Okay

Melinda

Liked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a guest being very abusive to the clerk on duty and staying there made me feel very uneasy.
Stayed 1 night in Nov 2023
Response from Jackee, Assistant General Manager on Dec 3, 2023
I do apologize that you encountered this issue during your stay with us!

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Disappointing.
Breakfast service was terrible. 1st morning (Friday) arrived shortly after 6am, no forks, no eggs, small amount of bacon and was undercooked, only fruit was apples. limited yogurt. 2nd morning (Saturday) arrived shortly after 7am, very small amount of eggs, no bacon but did have sausage only fruit was apples, no bread/muffins except waffle maker.
Stayed 2 nights in Oct 2023
Response from Jackee on Nov 4, 2023
I do apologize you did not enjoy your stay with us.

2/10 Terrible

Reginald

Stayed 1 night in Sep 2023
Response from Jackee on Nov 4, 2023
I do apologize you did not enjoy your stay with us

8/10 Good

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
little things out of order
Stayed 1 night in Sep 2023
Response from Jackee on Nov 4, 2023
I do apologize you did not enjoy your stay with us.

4/10 Poor

Thomas, Trophy Club

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
bad water pressure, could barely flush the toilet it was so bad.
Stayed 5 nights in Sep 2023
Response from Jackee, Asst. General Manager on Sep 25, 2023
I do apologize for our water pressure during your stay. The City of Houston is working on a pipe in our area.

4/10 Poor

Prakash

Traveled with family
Staff and front desk employees not very cordial.
Stayed 1 night in Sep 2023
Response from Jackee, Assistant General Manager on Sep 17, 2023
I do apologize for your experience.

10/10 Excellent

Tuan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jackee Guillen on Aug 14, 2023
Thank you for your positive feedback! :)

8/10 Good

Sikendar

Liked: Cleanliness, amenities, property conditions & facilities
I asked for a wake up call specifically upon check in. Never received it. Also there was a silverfish (insect) in my bathroom upon arrival.
Stayed 1 night in Jul 2023
Response from Jackee Guillen on Jul 14, 2023
Thank you for taking time to fill out a survey. I do apologize for the inconvenience during your stay.

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and convenient for a family stay. Front desk was very friendly. It’s quiet on the top floor and property seems safe.
Stayed 1 night in Jun 2023
Response from Jackee Guillen on Jun 26, 2023
Thank you for choosing to stay with us here at Fairfield Inn Houston Westchase! :)

10/10 Excellent

hong

Stayed 1 night in Jun 2023
Response from Jackee Guillen on Jul 14, 2023
Thank you for your kind review! :)

2/10 Terrible

Shaleika

Disliked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023
Response from Jackee Guillen on Jun 27, 2023
I do apologize you did not enjoy your stay!

10/10 Excellent

Abayomi

Stayed 1 night in Jun 2023
Response from Jackee Guillen on Jul 9, 2023
Thank you for you review! :)

2/10 Terrible

Jaikumar

Stayed 1 night in Jun 2023
Response from Jackee Guillen on Jun 13, 2023
Hi, Could you please give the hotel a call to discuss why you are not happy with your stay? Thank you

4/10 Poor

Roxanne

Traveled with family and small children
Disliked: Amenities
Just don’t stay here
Response from Jackee Guillen on Jun 13, 2023
Hi, could you please give the hotel a call so we can discuss what happened during your stay? Thank you

10/10 Excellent

Xuan Thuy

Liked: Cleanliness, amenities
Stayed 1 night in May 2023
Response from Jackee Guillen on Jun 13, 2023
Thank you for your kind review!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
A poor experience
This stay was the worst I have had at a Marriott hotel. The hotel hallways reeked of marijuana and other unpleasant odors, the bathroom was filthy with a few layers of dirt, the curtains would shed dust when you moved them and the room also smelled old. Also the door would not close properly and was open when I arrived (the latch closed and only opened from the inside, or when it felt like it). I stayed the night because it was already 11 PM, and I woke up itching. The people were pleasant, but that was the only positive to my brief stay.
Stayed 1 night in May 2023
Response from Jackee Guillen on Jun 13, 2023
Hi. I do apologize you did not enjoy your stay with us. I will speak to the Housekeeping Exec and Maintenance on this issue. Thank you for bringing it to my attention.

4/10 Poor

Ahmed

Disliked: Cleanliness, property conditions & facilities
Sheets were dirty with multiple stains that i found after waking up :(
Stayed 1 night in May 2023
Response from Jackee Guillen on May 16, 2023
Thank you for taking the time and writing us a review. I do apologize you didn't enjoy your stay due to dirty sheets. I will speak to the housekeeping team to ensure this never happens again. Thank you.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Overall a good trip.
I called before we left home to make sure the hot tub was working. We were told yes. When i arrived. Took the kids to the pool. The hottub was freezing. I spoke with 2 others that weekend who had also called to confirm. At the front desk we were told we could use our key card to use the hotel next to them 😅 what a joke. Anyways kids still had fun. Breakfast was great! Hotel was clean !! Staff was good.
Stayed 2 nights in Mar 2023
Response from Jackee Guillen on May 16, 2023
Thank you for taking your time and filling out a review. I do apologize our hot tub heat was turned off during your stay. I will speak to the front desk to ensure they know how to turn the heat on and off for our guest. Thank you!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Not as nice as my last stay.
It wasn’t quite as good as my last time I stayed at this location. The Hotel had started charging $3.00 for overnight parking and didn’t mention it until after I got my room key. Why wouldn’t they just add the extra on to the room fee and not mention anything about the parking? Most people in Houston drive their own cars. Also, the Breakfast area was not completely set up when I went down to eat the next morning, and it was well after the time that they opened up for breakfast. I had to ask for two items that should have already been set out and available. Other than these two incidents, my stay was very pleasant.
Stayed 1 night in Apr 2023
Response from Jackee Guillen on May 1, 2023
Hi Carlton. Thank you for taking the time and completing a survey. We like to inform our guest during arrival about the parking charge, so it won't come off as a surprise during checkout. The parking charge is new. We just started it around the beginning of April. I do apologize breakfast wasn't set up in time. I will speak to the Kitchen manager about this issue. Thank you.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great experience overall
Stayed 4 nights in Apr 2023
Response from Jackee Guillen on Apr 30, 2023
Thank you for enjoying your stay with us!

8/10 Good

Shoeb

Stayed 1 night in Apr 2023
Response from Jackee Guillen on May 16, 2023
Thank you for your review!

10/10 Excellent

Robert A.

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Jackee Guillen on Apr 30, 2023
Thank you for enjoying your stay with us!

10/10 Excellent

Josh

Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2023
Response from Jackee Guillen on Apr 30, 2023
Thank you for enjoying your stay with us!

10/10 Excellent

Dequan

Liked: Cleanliness, property conditions & facilities
The hotel is a good hotel with free hot breakfast, and it’s location is not far away to China town while close to Sam Houston Tollway. The front desks are very nice ladies. The food was also great and tasteful. The only thing that is not good is the swimming pool is broken and cannot be used during my stay in the late March 2023.
Stayed 2 nights in Mar 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from Jackee Guillen on Apr 30, 2023
Thank you for enjoying your stay with us!

6/10 Okay

LaShonda

Traveled with family
Liked: Room comfort
Evening front desk and breakfast bar ladies, were amazing. Nice, friendly and professional.
Stayed 4 nights in Mar 2023

6/10 Okay

Lisa

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
The surrounding area of the property was nice it had many places to eat at not far from there and 3 grocery stores within 5 minutes and it was a decent place to stay but the Night Shift secretary was very rude to me one evening when we went to go get water in the lobby she had a very bad attitude i never asked her once for anything but she asked if i needed anything in a very rude way and i said i was just looking for the stairs and she said down the hall and proceeded scoff as she grabbed the mop to mop up what seemed to be wet spots from people leaving the pool i wouldn’t recommend this place and i probably wouldn’t stay here i didn’t feel welcome or treated as a guest should
Stayed 2 nights in Mar 2023
Response from Jackee Guillen on Apr 30, 2023
Thank you for bringing this issue to my attention. I do apologize you were treated in that manner. I will speak to the agent in question.

6/10 Okay

Angel

Business traveler, Traveled with partner
Disliked: Cleanliness
Rooms where not clean, hallways where not clean
Stayed 1 night in Mar 2023
Response from Jackee Guillen on Apr 30, 2023
I do apologize you did not enjoy your stay with us

10/10 Excellent

Vijayan

Stayed 1 night in Mar 2023
Response from Jackee Guillen on Apr 30, 2023
Thank you for enjoying your stay with us!

10/10 Excellent

George

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Breakfast was over before we ate. Good
Stayed 1 night in Mar 2023
Response from Jackee Guillen on Apr 30, 2023
Thank you for enjoying your stay with us!

8/10 Good

Carlton

Business traveler
Liked: Cleanliness, room comfort
Courteous Staff
We were greeted with a smile and courtesy. The front desk associate was very helpful and went out of her way to make sure we were taken care of during our visit.
Stayed 1 night in Feb 2023

2/10 Terrible

Nicole

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I only booked a hotel room here & paid way more than I would have because they claim to have a Indoor Pool & Spa but when I was checking in the lady said oh by the way we have no pool, spa, gym, or guest laundry!! I’m so upset & really disappointed with this hotel, lying about there information online about showing pictures of indoor pool & spa but not true when I came to check in! I was super upset & told them I only booked here to swim & sit in spa & that they should at least refund 1/2 of the money I paid ( really all of it for deceiving me & lying). Very disappointed Expedia!!!!! I just got $97 stolen from me!! I got Catfished by you guys!!!😡😩😔
Stayed 1 night in Feb 2023

10/10 Excellent

Candace

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Carlos

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023
Response from Jackee Lowery Guillen, Assistant General Manager on Jan 27, 2023
Thank you for choosing to stay with us! We're glad you've enjoyed you stay. We hope to see you again!

2/10 Terrible

Ching Man, Aubrey

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is ghetto and unfriendly and unprofessional. They were out of everything and my room have a leaking toilet and couldn’t even get a hold of maintenance person to come fix the toilet ! Never again will stay there !
Response from Jackee, Assistant General Manager on Jan 9, 2023
I do apologize that you didn't enjoy your stay at Fairfield Westchase!

2/10 Terrible

Courtney

Stayed 1 night in Dec 2022

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had been driving for 26 hours and wanted a pool and hot tub to relax in but upon checking in they informed us it was under maintenance. They were kind enough to set us up with the property next door so we could relax in their pool and hot tub. It was a nice save and was greatly appreciated
Stayed 1 night in Dec 2022
Response from Jackee, Assistant General Manager on Jan 9, 2023
Thank you for choosing to stay at Fairfield Westchase! We're glad you've enjoyed your stay :)

10/10 Excellent

Remy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Been here twice this year. That says it all. Great place!
Stayed 1 night in Dec 2022
Response from Jackee, Assistant General Manager on Jan 9, 2023
Thank you for choosing to stay at Fairfield Westchase! We're glad you've enjoyed your stay :)

10/10 Excellent

David

Liked: Cleanliness, room comfort
Wonderful place to stay!
I thoroughly enjoyed our stay! The staff was friendly and helpful! My only complaint is that the indoor pool was closed. I will definitely stay here again!
Stayed 2 nights in Dec 2022
Response from Jackee, Assistant General Manager on Jan 9, 2023
Thank you for choosing to stay at Fairfield Westchase! We're glad you've enjoyed your stay :)We do apologize our pool was closed during your stay!

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Was clean and comfortable, only thing that could be changed was room lighting seemed dim to me.
Response from Jackee, Assistant General Manager on Jan 9, 2023
Thank you for choosing to stay at Fairfield Westchase! We're glad you've enjoyed your stay :)We do apologize the lighting was dim in your room!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at this property many times over the years and this is always my choice when I go to Houston. The location is excellent, the facility is in terrific condition and the staff are always great. I look forward to my next trip to Houston and the Fairfield.
Stayed 2 nights in Nov 2022
Response from Jackee, Assistant General Manager on Jan 9, 2023
Thank you for choosing to stay at Fairfield Westchase! We're glad you've enjoyed your stay :)