Ratings based on 441 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Tuscon, AZ
Great room with direct access to the pool area.Posted Sep 22, 2014
A great facility with top notch customer service. I went for a weekend getaway and had some travel interruptions on the way there. The staff made up for by delivering wine and chocolates to the room!
Comment from Hotel Management
Sep 25, 2014 by Laura, Hotel Management
Frank, we're so glad to hear we were able to ease the pain of a tough travel day. In our experience, wine and chocolate are most certainly called for!
for Everyoneby A verified traveler from Chicago
Great place if you at the convention centerPosted Sep 15, 2014
Pros: Room service food was excellent, the staff was very friendly, the had free coffee and tea around the clock, and a nice turn down service.
Cons: The shower was too hot! They fixed that right away, though.
Location: I was only at the convention center so it was very convenient.
I thought the four seasons was a fantastic hotel for my recent convention. The staff were very friendly and helpful. I ordered room service which was guaranteed in 20 minutes and when they were going to be a few minutes late, they called to let me know they were on their way up. The shower was (get this) TOO hot! I reported it to the front desk and they fixed it while I was out at the conference that day. Each night they filled up the ice bucket, closed the blinds, and placed a bottle of water next to the bed. I thought it was a really nice touch. The room and bathroom was really huge! The bed was extremely comfortable, too!
by A verified traveler from new york
exceptional staff but the hotel is tiredPosted Sep 10, 2014
Pros: Staff & service
Cons: needs uplift.
Location: downtown business district, nice restaurants .
We enjoyed the service immensely as staff were very professional and accommodating. The hotel has a tired feel and our room as we learned backed up to a very loud service elevator running 5am-11pm. We had upgraded to this suite at an additional cost. Upon speaking to the front desk, they removed the room up charge and did buy us breakfast. No turn down service the first evening but brought towels after enquiring about missed turndown.
Comment from Hotel Management
Sep 16, 2014 by Laura, Hotel Management
Tom, thank you so much for taking the time to share your experience. We're quite sorry about the elevator noise -- we are always available to change room type or location during your stay, and would be more than happy to, in order to ensure the quality of your stay! For the missed step in service on your turndown, we apologize & will review with our staff in order to ensure no guest is left waiting. We do hope to welcome you back to Four Seasons, and welcome the opportunity to deliver a flawless stay when your travels next bring you to Houston!
for Everyoneby A verified traveler
Comfort in the middle of the City of HoustonPosted Aug 11, 2014
Very comfortable. Excellent food in Quattro Restaurant. Very efficient staff. Business facilities are impeccable. The building is worn a bit from outside. Yet Hotel is in excellent condition inside. The Elevator is very fast. The beds are superb. Sleep is a desert really.
for Business Travelersby Daphne from chicago
Very clean hotelPosted Jul 24, 2014 on Hotels.com
Love the stay. Very relaxing. Everything was very clean which is important to me. Staff was even cleaning the treadmills as I was working out, rarely see that. It's very expensive but worth it if you can afford it and value cleanness and service.
Comment from Hotel Management
Oct 4, 2014 by Laura, Hotel Management
Daphne, Lovely to hear you enjoyed your stay, and we do believe that cleanliness is of the utmost importance, and we ensure the smallest details are looked after. We're glad this resonated with you, and we look forward to providing further relaxing stays in the future!
for Familiesby A verified traveler from Dallas, TX
Reknowned service, facility a little wornPosted Jul 21, 2014
Pros: the staff and the service
Cons: this is NOT a resort-style pool and does NOT have swim-up bar as claimed
Location: wonderful area for walking to fresh market, yoga & rec center with outdoor splash park; lots of restaurants
Had a series of small hiccups with room and facility not as described online. Have frequented Dallas facility and it is much nicer and more resort-like. I think to call this property "resort-style" is an overstatement that was very disappointing. However, the service and the staff were TOP NOTCH - very friendly and accomodating. With all of our little issues we ended up meeting many of them: Security Manager, Director of Rooms, Housekeeping Manager, Concierge and Bar Manager Poolside, so all were extremely devoted to service and to making things right. It was just a shame it couldn't be right the first time.
for Personal Eventby Martin Hernandez from Killeen, TX
Great LocationPosted Jul 21, 2014 on Hotels.com
It was the best overnight stay for any event, did not wish to leave the four seasons.
Recommendedby neauxbody from Central Louisiana
The Place to Stay in Downtown HoustonPosted Jul 15, 2014 on Hotels.com
Excellent accommodations, service and location.
for Everyoneby A verified traveler from R
Great downtown locationPosted Jul 15, 2014
Spent a wonderful weekend. My husband and I both visited the spa and had massages. The staff was very attentive and friendly. Room service was quick and the good was excellent. Will probably stay there again next summer.
for Familiesby Laura Upton from Houston, TX
Fun downtown vacationPosted Jul 11, 2014 on Hotels.com
We needed a vacation that was close to home. Having two 3 year olds, we thought a nice luxury hotel, where we could get room service, swim in an awesome pool, and have the room cleaned and beds made would be great. We loved it, and it was fun to take the light rail, a taxi, and just walk downtown.