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Reviews of HYATT house Houston/Galleria

3 out of 5
HYATT house Houston/Galleria
3440 Sage Rd, Houston, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 1068 out of 2103 reviews" "
Rating 8 - Good. 585 out of 2103 reviews" "
Rating 6 - Okay. 216 out of 2103 reviews" "
Rating 4 - Poor. 115 out of 2103 reviews" "
Rating 2 - Terrible. 119 out of 2103 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shariq

Liked: Cleanliness, property conditions & facilities
Staff was very good. Front desk manager Tiger helped me with the change of room. Hotel was nice, rooms are good & clean. Breakfast is good.
Stayed 3 nights in May 2024
Response from Shannon on May 7, 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope you will be our guest again soon.

10/10 Excellent

Kasey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Shannon on May 2, 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

MARCELLA

Traveled with partner
Liked: Amenities, property conditions & facilities
Very nice stay, clean rooms and friendly employees! Safe parking and walking stores.
Stayed 2 nights in Apr 2024
Response from Shannon on Apr 29, 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay and look forward to welcoming you back in the future.

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Needs updates however clean.
Stayed 1 night in Apr 2024
Response from Shannon on Apr 29, 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay. We are working on improving our property and look forward to welcoming you back in the future

10/10 Excellent

Hang

Stayed 1 night in Apr 2024
Response from Shannon on May 7, 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope you will be our guest again soon.

10/10 Excellent

Kasey

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Shannon on Apr 29, 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay and look forward to welcoming you back again soon.

4/10 Poor

Tiffany

Traveled with family
Disliked: Amenities
Not a great room. Room needs to be updated. Bathroom needs to be updated badly!
Stayed 4 nights in Apr 2024
Response from Shannon on Apr 24, 2024
Thank you for your feedback we are sorry to hear that you did not enjoy your stay.

8/10 Good

Dorothy

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The TV was the worst I have had in a motel or hotel. The picture and sound came and went and lost what was happening.
Stayed 1 night in Apr 2024
Response from Shannon on Apr 24, 2024
Thank you for your feedback we are sorry to hear you had trouble with the TV in your room, we will share your feedback with maintenance team so they can address the issue.

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great value breakfast! Lots of options for breakfast. Workout room subpar, treadmill TVs not working. Room was clean and well maintained, spacious. Generally, a great stay and good value.
Stayed 3 nights in Apr 2024
Response from Shannon on Apr 21, 2024
Thank you for your feedback we will ensure we share this with our team so we can celebrate our successes and ensure we work on where we fell short of meeting your expectations. We hope that you will be our guest again soon.

8/10 Good

Sheldon

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Shannon on Apr 15, 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope you will be our guest again soon.

6/10 Okay

Lena

Traveled with partner
Liked: Cleanliness
Hotel stay of 3 nights was a bit disappointing. Issues: TV/desk chair didnt work well, front desk was either not available or took several hours to respond to any request, initial shower gel stank like rotten eggs and had to be replaced. Area is noisy: demolition nearby, road noise from cars outside/freeway and heard neighbors upstairs walk loudly. Only positive is the hardworking housekeeping staff, did great cleaning, friendly and could see them throughout the day working around the hotel. It's close to galleria area but we wont stay again.
Stayed 3 nights in Apr 2024
Response from Shannon on Apr 12, 2024
Thank you for your feedback I am sorry to hear that you experienced difficulty getting in touch with the front desk and that your shower gel smelled bad. We also appreciate you recognizing the hard work of our housekeeping team and look forward to sharing your compliments with them.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A lot of restaurants nearby, property seems a bit dated but clean. No parking near the hotel so you have to pay for the hotel garage which is gated, safe, and convenient. Overall a good place to stay in the city.
Stayed 4 nights in Apr 2024
Response from Shannon on Apr 8, 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope to welcome you back again soon

10/10 Excellent

Aung

Stayed 2 nights in Apr 2024
Response from Shannon on Apr 29, 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay and look forward to welcoming you back again soon.

8/10 Good

Diep

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome receptionist.
Stayed 2 nights in Mar 2024
Response from Shannon on Apr 3, 2024
Thank you for your feedback we are so pleased you enjoyed your interaction with our team and hope you will return soon.

10/10 Excellent

Keva

Traveled with family
Liked: Amenities
I was very impressed with the room it was very clean when I return I will book again and refer friends
Stayed 3 nights in Mar 2024
Response from Shannon on Mar 26, 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay and hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Dajalon

Stayed 3 nights in Mar 2024
Response from Shannon on Apr 15, 2024
Thank you for your feedback we are pleased to see you enjoyed your stay and hope you will be our guest again soon.

6/10 Okay

Jesus E Machado

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Shannon on Mar 26, 2024
Thank you for your feedback we are sorry to see that you experienced some problems during your stay. We hope that you will allow us the opportunity to have you as our guest again in the future.

2/10 Terrible

Chasytie

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Dirty. Cockroach in my room and they did nothing.
Stayed 5 nights in Mar 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are sorry to hear you were found a pest in your room and that you did not get the proper response from my team. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Justine

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I would of gave this hotel a 5 star all around it’s just that my first night my room AC was not working had to switch rooms but after that everything was great accommodation was met when I needed it staff at the front desk was awesome.
Stayed 3 nights in Mar 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are sorry to hear you had problems with your AC on day one but so pleased to see you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Guillermo, Brownsville

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Trevon

Liked: Cleanliness
Loved my stay! The surrounding area was filled with lush green trees and gorgeous architecture, while also being in close proximity to the water wall and a few parks worth visiting with your family or your loved one for a quiet lunch. It wasn’t a big deal to me but I do mean to mention the entrance gate to the parking deck is cut off so you have to go in and out of the exit side.
Stayed 2 nights in Mar 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

6/10 Okay

Forrest

Traveled with family
Liked: Property conditions & facilities
the rate was ok as was the location. Gate for the garage was broken however and some of the other guests were pretty loud.
Stayed 2 nights in Mar 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are sorry to hear you were disappointed. We hope to have the opportunity to welcome you back soon.

6/10 Okay

Rebecca

Traveled with family
Disliked: Property conditions & facilities
We were comfortable enough. The gal at the desk was nice and helpful. The breakfast was good but not great. The sound from the streets came through the windows and it is busy city noises. There might have been some mold on the bathroom ceiling. There was some sort of pipe that drained water into the shower from time to time that made noise and likely contributed to the mold. But the room was what we were expecting, the bed was not uncomfortable and we had no issues with other guests or the staff.
Stayed 4 nights in Mar 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are sorry to hear you were disappointed. We hope to have the opportunity to welcome you back soon.

2/10 Terrible

Sheiniwa

Disliked: Cleanliness, property conditions & facilities
I didn't like anything about the property i had pubic hair on my bed it was very nasty .The carpet was disgusting and the shades did not work also the area looked unsafe.
Stayed 3 nights in Mar 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are sorry to hear you were disappointed.

4/10 Poor

Ariel

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as walking in Hotel, it had a terrible smell. Hotel room had a bad smell as well, there was hair in the bathroom sink, huge fire ants in the restroom. Opened blinds and checked window because it had a manual lock. The window wasn’t locked easily pushed it up the screen was torn so would’ve made easy access for someone to enter through window the area we were facing looked like an empty lot with tents back there. No full lent h mirror in the room. House keeping knocking on our door at 6am waking us up even though we had our do not disturb sign on. Just a terrible experience very uncomfortable thankful it was only for one night but I wouldn’t stay here again.
Stayed 1 night in Mar 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are sorry to hear you were disappointed.

8/10 Good

Sherina Denise

Liked: Cleanliness, amenities, property conditions & facilities
Cozy. Quiet. Clean. I enjoyed my stay. I was very comfortable.
Stayed 3 nights in Feb 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

2/10 Terrible

Francis

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The window lock in my room was broken. There was dirty, stinky, sewer water outside of my room. We arrived at our room one night and a HUGE cockroach or some other nasty bug ran across the floor. We had to notify the desk twice about the issue before they came upstairs and sprayed the area where the bug could be. We checked out after that incident.
Stayed 5 nights in Feb 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are sorry to hear you found a pest in your room and that the team did not respond immediately.

6/10 Okay

thomas

Business traveler
ugly
Stayed 3 nights in Feb 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are sorry to hear you were disappointed. We hope to have the opportunity to welcome you back soon.

8/10 Good

Aleshia Nicole

Rug was dirty. Art on the wall kept falling down. Leaking in bathroom from the frozen ventilation system.
Stayed 3 nights in Feb 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are sorry to hear you were disappointed. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great space and daily room turnover was great!
Stayed 5 nights in Feb 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

4/10 Poor

sharon

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was very used look. Carpet in halls were gross, parking garage was gross and poor communication on availability of ice..
Stayed 2 nights in Feb 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are sorry to hear you were disappointed. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Home away from home 🙌 Will be coming back to stay ✅
Stayed 2 nights in Feb 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

8/10 Good

Hue chee

Stayed 1 night in Feb 2024
Response from Shannon on Mar 26, 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay and hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Jumanah

Traveled with family
Liked: Cleanliness, property conditions & facilities
Love it
Stayed 3 nights in Dec 2023
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

8/10 Good

Marchelle

Liked: Cleanliness, property conditions & facilities
I love the kitchenette but not the pots.
Stayed 4 nights in Feb 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

6/10 Okay

Valerii

Stayed 1 night in Feb 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are sorry to hear you were disappointed. We hope to have the opportunity to welcome you back soon.

2/10 Terrible

trinh

Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are sorry to hear you were disappointed. We hope to have the opportunity to welcome you back soon.

6/10 Okay

Edward

Traveled with family
Liked: Amenities
Basic but decent value
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are sorry to hear you were disappointed. We hope to have the opportunity to welcome you back soon.

8/10 Good

Joseph

Liked: Cleanliness, room comfort
The only problem i had was the hotel charged me twice for my stay. I spoke to the assistant she told me that it will be refunded back to my account but wasnt I'm still waiting
Stayed 3 nights in Jan 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

8/10 Good

Wesley

Business traveler
Liked: Cleanliness
GOOD BUSINESS TRAVEL LODGING NEAR GALLERIA
This is a well worn property but adequately maintained and clean. Lots of amenities for longer stays. Conveniently located and accessible. Fair price for the lodging. Parking was safe and secure, though $20/night adding 20% to the price of the stay. Other comparable properties in the vicinity have free parking on site.
Stayed 2 nights in Jan 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Dawne

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Myah

Liked: Cleanliness, property conditions & facilities
Haven’t made it yet
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

8/10 Good

Felica

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The property is an old building but it was overall a nice place. The staff was great. It would be nice to have ice machines on each floor instead of only on the first floor. The selection in snack pantry was minimal. I think it needed to be restocked. Overall I wouldn’t have a problem staying there again.
Stayed 3 nights in Jan 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay; we have restocked the pantry and hope to welcome you back soon.

8/10 Good

Ashley

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Thank you for allowing us to check in early. It was a very pleasant stay. Will recommend
Stayed 1 night in Jan 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was really good
Stayed 6 nights in Jan 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I almost don't want to say what a great place this is for fear the next time I want to stay it will be booked already. The only glitch was: checkout was at noon and the room keys were deactiviated at 11:00.
Stayed 2 nights in Jan 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Victoria

Stayed 1 night in Jan 2024
Response from Shannon on Mar 26, 2024
Thank you for your feedback we are pleased to hear you enjoyed your stay and hope to have the pleasure of welcoming you back again soon.

2/10 Terrible

carlos

Disliked: Cleanliness, property conditions & facilities
They charge 21.95 for parking, not good
Stayed 1 night in Jan 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are sorry to hear you were disappointed with the parking charges. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Fang Ru

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.

6/10 Okay

Carlos

Business traveler
Good
Stayed 3 nights in Jan 2024
Response from Shannon on Mar 19, 2024
Thank you for your feedback we are so pleased to see you enjoyed your stay and hope to welcome you back soon.