Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, inexpensive hotel with friendly staff.

Posted May 29, 2014
It was great. Newer hotel with friendly staff and a nice breakfast. Inexpensive and pleasant.
Comment from Hotel Management
Jun 4, 2014 by Phil, Hotel Management
Thank you very for sharing your feedback with us as it relates to the Holiday Inn Express & Suites Houston NW, West Road. It is always nice to hear back from our guests about their experience with us, by reading your comments about our breakfast and team, it truly seems as you were really able to have an enjoyable stay with us. We hope to have you back soon! Phil
5 out of 5
Recommended
for Everyone
by Rich

Nice and convenient hotel for my purposes

Posted May 27, 2014
Pros: The overall ambiance
Location: Near the horse track, LA Fitness for exercise and shopping
I got the room for my son and fiancé and they could not have been happier with the comfort, cleanliness and modern look of the whole hotel.
Comment from Hotel Management
Jun 4, 2014 by Phil, Hotel Management
From all of the team at the Holiday Inn Express Houston NW, West Road, I want to thank you for your kind words and time you took to share your experience with everyone. Our hotel is only three years old and we take pride in keeping our hotel clean and modern, so your feedback is so nice to hear. We hope to have you back again soon! Phil Hotel Manager
2 out of 5
by J from dallas, TX

NOISY AND STINKY

Posted May 22, 2014
Pros: new, clean
Cons: see above: better informed employees ( re: directions) change laundry detergent sound proof the walls as necessary
Location: There is nothing nearby, good luck finding anything other than fast food or chain restaurants. It is a very complicated & long drive into Houston
My $218.00/ night room was next to an elevator that made a ringing alarm type noise everytime the doors opened and closed on any floor. It was so loud that I could hear the alarm on other floors. This is required by Code to alert sight impaired people that the doors are open & that they are shut. fine, but don't put guest rooms next to it and/or reduce the room price and/or put sound deadening material in the walls adjacent to the elevator. I was woken @ 5:00am after working until midnight on a difficult project. needless to say I did not get a good night's rest and felt tired all the next day. The cleaners used on bed linens and towels had a very strong odor which I found to be offensive. Pillows were thick foam and uncomfortable to me. People at front desk unable to give directions in this very confusing new area bound on all sides by highways. forget mapquest. Google somewhat better.
Comment from Hotel Management
Jun 17, 2014 by Phil, Hotel Management
I regret you did not have a great stay with us, we always strive to ensure every guest has a great stay, we clearly fell short and I apologize. Phil Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Jersey Village

Posted Mar 24, 2014
Good, clean facility with friendly, helpful staff.
Comment from Hotel Management
Apr 8, 2014 by Phil, Hotel Management
Thank you for choosing the Holiday Inn Express & Suites, West Road @ Beltway 8. We are so glad you enjoyed your stay with us, please come back and stay with us again soon. Phil Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel! Great location

Posted Mar 17, 2014
Hotel stay was GREAT! It's nice, clean, the staff is super friendly, and the free breakfast was yummy!! It's close to a lot of stores and restaurants! Will be going back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Too nice for the price!

Posted Mar 3, 2014
It was so nice that I couldn't believe the price. It was clean, modern and the staff was very friendly. We will stay there again.
Comment from Hotel Management
Mar 11, 2014
On behalf of the entire team at the Holiday Inn Express NW Houston, thank you so much for your kind words and your business. We are glad to hear you found our hotel to be a great value and how clean and modern you found our hotel. Our team takes great pride in our hotel, so your words are very reassuring. Phil Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Epic breakfast

Posted Feb 16, 2014
Comprehensive complimentary breakfast made a perfect start to our day. This breakfast was better than Ihop, dennys, and waffle house combined.
5 out of 5
Recommended
by rene from houston

good over all

Posted Jan 23, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 20, 2014 on Hotels.com
5 out of 5
Recommended
by jeannine from houston

great for the money

Posted Jan 8, 2014 on Hotels.com
nice place. small rooms but comfortable. very nice staff
Comment from Hotel Management
Mar 15, 2014 by Phil, Hotel Management
Jeannine, Thank you for taking the time to offer great feedback, it truly helps us improve, so thanks for taking the time to let us know about your stay with us. I trust that when in the Houston Texas area again that you will choose to join us again, we look forward to having you back. Phil Hotel Manager