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Reviews of Holiday Inn Houston Webster, an IHG Hotel

3 out of 5
Holiday Inn Houston Webster, an IHG Hotel
302 W Bay Area Blvd, Webster, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 555 out of 1002 reviews" "
Rating 8 - Good. 236 out of 1002 reviews" "
Rating 6 - Okay. 83 out of 1002 reviews" "
Rating 4 - Poor. 60 out of 1002 reviews" "
Rating 2 - Terrible. 68 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sahara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close, safe, quiet - finally get some rest .
Stayed 1 night in May 2024

10/10 Excellent

Kent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, convenient location, clean.
Stayed 1 night in May 2024

10/10 Excellent

Laurisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Milton

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nyzaeriu

Stayed 1 night in Mar 2024

6/10 Okay

Belinda

Traveled with family
Liked: Cleanliness, staff & service
They had a bar and evening dinner
Stayed 2 nights in Apr 2024

10/10 Excellent

Shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for us and central located to our conference
Stayed 2 nights in Apr 2024

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024

6/10 Okay

Greg

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Robert F.

Traveled with family
Liked: Property conditions & facilities
I was very impressed with the property. The only complaint I have was the breakfast, the only thing warm was the coffee. Eggs, gravy, bacon, and sausage were cold. The personal were very nice and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Adrian, Rexford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

ciara

Traveled with family and small children
Disliked: Amenities
For some odd reason we were told we were too loud in pool area ( of course we’re african american) anyway the pool area door was open and we were playing marco polo I thought that was rude so we left the pool later that night. There were a lot of kids playing in the pool very loud, but they were Caucasian and no one told them to get out.
Stayed 2 nights in Mar 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in south Houston.
Stayed 1 night in Mar 2024

8/10 Good

Ashfaque

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was a nice place to stay. There was no USB charger in the room which I thought was odd for a hotel these days. I suggest the hotel management considers adding those.
Stayed 2 nights in Mar 2024

10/10 Excellent

Skipper

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and all helpful
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
We had several rooms and they all smelt moldy and like old cigarette smoke.
Stayed 2 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Lovely property
Stayed 1 night in Mar 2024

6/10 Okay

Jing

Traveled with family
Disliked: Staff & service
Th room I got was right above the pool on the second floor, the room was ok but the moisture level was high and you could smell the pool water from the room. I was required to filled out the form, with my contact information ( email and phone). And signed the forms! My credit card was charged $25 , the front desk said it’s for the incidental purpose.
Stayed 1 night in Feb 2024

4/10 Poor

Dawn

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Let me first say that the employees of the hotel were lovely and very helpful. My issue is that when I called up, I specifically stated we wanted to book 2 rooms for my mother‘s birthday, because she really wanted to go swimming in a heated pool. At 80 years old the idea of swimming in Coldwater is not fun. They assured me they had a heated pool. It was functioning and open till 10 PM so I booked the rooms and we made plans and showed up the following week for a reservation. We were told that the pool was open we went upstairs got dressed, came back down and found the pool to be locked and not even filled halfway. We asked what was going on. They said that they had to clean the pool so they had to empty the water halfway which didn’t make any sense if you’re cleaning the pool what was in it that you had to empty the water halfway and not fully and why they wouldn’t have told us that. They said it would be up and running the next morning. They were going to fill it that evening and have it ready for the morning. So we went back upstairs changed and waited till the next morning, which we were then told, could not swim in the pool, because the chlorine was too high . They had to wait for it to dissipate which would take hours so then we went out and came back that evening and were told it was still too high and people were getting sick from the smell. So on our last day when we had to leave by 11, we tried to get my mom in there and there was literally 37 people in the pool .
Stayed 2 nights in Feb 2024

4/10 Poor

Lun-Kuang

Bad odors in room, and no way to air out or let fresh air in.
Stayed 1 night in Feb 2024
Response from Ashley McAfee- GM on Feb 23, 2024
Thank you so much for sharing your experience here at the Holiday Inn Webster, Tx We are so sorry for any inconveniences this experience caused you and your family! We are working very hard to make improvements within our staff and facility Again we are so sorry and hope you will come back to see us again! Thank you and have a wonderful day!

8/10 Good

Scarlet

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the second floor and the people upstairs made to much noise. We were woken up each day around 3 am of people stomping around my when we decided to take a nap around 3 the people upstairs made so much noise we called the front desk twice with no luck
Stayed 2 nights in Feb 2024
Response from Ashley McAfee- GM on Feb 19, 2024
Thank you for choosing Holiday Inn Houston-Webster and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Vanessa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Night reception accused us of being too loud and we had a complain for the 2nd day when we only stayed one night and had not been in the room at all until 5 minutes after her call. She was very rude and threatened to charge us a deposit or throwing us out , she was accusing our room of being noisy for two days when we had just checked in and we were out eating when the complain occurred she got defensive and very rude . Other than that our stay was comfortable.
Stayed 1 night in Feb 2024
Response from Ashley McAfee- GM on Feb 18, 2024
Thank you for choosing Holiday Inn Houston-Webster and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was great. the staff was super friendly and accommodating. the breakfast was actually really great. the eggs tasted like eggs and not the powdery kind. room was clean. the pool's chlorine level was extreme. the kids played in for hours and their hair was ratted and brick hard. the fumes were burning my eyes just sitting there. i appreciate the chlorine to kill off any nasty stuff but it was really harsh.
Stayed 1 night in Feb 2024
Response from Ashley McAfee- GM on Feb 7, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn HOUSTON-WEBSTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly & accommodating. the lobby & our room was clean and professionally maintained. The chlorine in the hot tub & pool was way too strong. Otherwise a great place stay.
Stayed 2 nights in Jan 2024
Response from Ashley McAfee- GM on Feb 2, 2024
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Ashley McAfee- GM on Jan 22, 2024
Thank you for taking the time to provide a review for the hotel and your stay. Your feedback is important to us and greatly appreciated. We hope you will return when in the area again!

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley McAfee- GM on Jan 14, 2024
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well above and beyond. A pleasant experience
The hotel was pristinely clean, pleasant to scents, beautiful updated carpets and cozy bed, great value for money..The staff were great too! Genuinely helpful.. was even checked in before the checking in time without having to beg and explain..(opps dunno if i should let everyone know this) truly amazing experience with this hotel.
Stayed 1 night in Jan 2024
Response from Ashley McAfee- GM on Jan 14, 2024
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

4/10 Poor

Callie

Stayed 1 night in Dec 2023
Response from Ashley McAfee- GM on Jan 7, 2024
Thank you so much for taking the time to share your experience here at the Holiday Inn Webster, Tx. We are sorry that you had some difficulties with your stay and we hope that you will come back to see all of the improvements that we are making under new ownership.

10/10 Excellent

Sannanitria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ashley McAfee- GM on Dec 31, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice hotel with indoor pool.
This is my second stay here. The bed is comfortable, the shower is good. There is a desk in the room. The staff is friendly. The breakfast is inexpensive and good.
Stayed 7 nights in Dec 2023
Response from Ashley McAfee- GM on Dec 28, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashley McAfee- GM on Dec 25, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

8/10 Good

clifford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ashley McAfee- GM on Dec 25, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

6/10 Okay

Verified traveler

Business traveler
Stayed 1 night in Dec 2023
Response from Ashley McAfee- GM on Dec 23, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ashley McAfee- GM on Dec 23, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

8/10 Good

William

👍
Stayed 3 nights in Dec 2023
Response from Ashley McAfee- GM on Dec 14, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

10/10 Excellent

Nikita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay here during my visit to Houston. The rooms were spacious and clean. There are several dining options nearby. Excellent service. I highly recommend this place. It’s a value for money.
Stayed 2 nights in Dec 2023
Response from Ashley McAfee- GM on Dec 13, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

10/10 Excellent

Francisco J

Stayed 1 night in Dec 2023
Response from Ashley McAfee- GM on Dec 12, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

10/10 Excellent

Gabriel

Stayed 1 night in Dec 2023
Response from Ashley McAfee- GM on Dec 23, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

6/10 Okay

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities
Room was different than what was booked. Booked suite with 2 queen beds but was given suite with king…
Stayed 1 night in Nov 2023
Response from Ashley McAfee- GM on Dec 12, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

2/10 Terrible

Kelly

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hard to rate this stay. Staff was great, pool was great..outside area fine….but our room had a terrible smell of urine. HUMAN urine - not pet urine. When you bent down to tie shoes or pick up something you could smell it. We were only staying overnight or we would have asked to change rooms. We just wore out shoes at all times.
Stayed 1 night in Nov 2023
Response from Ashley McAfee- GM on Nov 23, 2023
Thank you so much for sharing your experience here at the Holiday Inn Webster, Tx We are so sorry for any inconveniences this experience caused you and your family! We are working very hard to make improvements within our staff and facility Again we are so sorry and hope you will come back to see us again! Thank you and have a wonderful day!

6/10 Okay

Wood, Rubin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Refegitor does not work ..rooms smell musty hallways floor very soft bad spots in floor. .carpet comming up carpet torn up ... not worth the stay not worth the money
Stayed 1 night in Nov 2023
Response from Ashley McAfee- GM on Nov 18, 2023
Thank you for choosing Holiday Inn Houston-Webster and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Just what I needed
Stayed 2 nights in Nov 2023
Response from Ashley McAfee- GM on Nov 18, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

8/10 Good

Katherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ashley McAfee- GM on Nov 14, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

10/10 Excellent

Giai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ashley McAfee- GM on Nov 13, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

10/10 Excellent

Courtney, El Dorado

Stayed 1 night in Nov 2023
Response from Ashley McAfee- GM on Nov 27, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

8/10 Good

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner was good, but bar was closed at 8:00pm.
Stayed 1 night in Oct 2023
Response from Ashley McAfee- GM on Nov 1, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

8/10 Good

Truc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Update some
Sofa bed needs new on, carpet alittle dirty and old, heater in the living room area didn't work. Room 317. Other then that it was good
Stayed 1 night in Oct 2023
Response from Ashley McAfee- GM on Nov 1, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

8/10 Good

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ashley McAfee- GM on Nov 1, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
We loved this hotel! It was in a great location and the staff was also very helpful. I definitely would recommend it to anyone.
Stayed 2 nights in Oct 2023
Response from Ashley McAfee- GM on Oct 31, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!

10/10 Excellent

Max

Traveled with family and small children
Liked: Amenities
Nice room and good location.
Stayed 2 nights in Oct 2023
Response from Ashley McAfee- GM on Oct 30, 2023
Thank you so very much for sharing your experience here at the Holiday Inn Webster, Tx We hope that you will keep us in mind for the next time when needing lodging accommodations!! Have a great day and thank you again!