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Reviews of Homewood Suites Houston West Energy Corridor

3 out of 5
Homewood Suites Houston West Energy Corridor
Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 107 out of 189 reviews" "
Rating 8 - Good. 47 out of 189 reviews" "
Rating 6 - Okay. 22 out of 189 reviews" "
Rating 4 - Poor. 7 out of 189 reviews" "
Rating 2 - Terrible. 6 out of 189 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very close to medical facilities and has a basketball court and a pool.
Stayed 2 nights in Apr 2024

4/10 Poor

Christy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room was not very clean, the neighbor upstairs was very loud. The gym was closed, as there was a sign on it, but the night gentleman told me it was closed, but I saw people in there on my last day and the lady at the front said it was open even though the sign said closed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service
Good Service
Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the upgraded rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Alex

Stayed 5 nights in Dec 2023

10/10 Excellent

Margie

Stayed 1 night in Dec 2023

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Bridget

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Fuad

Traveled with family
Disliked: Staff & service
The first 3 days we didn’t have any room cleaning had to go to the reception to get clean towels all the time we’re there the floor never mopped or swept but the breakfast was very good also one day lost power from 4:00pm to 11:30pm and no communication with management
Stayed 7 nights in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressively clean. Breakfast was delightful. Spacious. Really enjoyed my stay. Will definitely book again in the future.
Stayed 1 night in Dec 2023

6/10 Okay

Heather, Deerfield

Liked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Luz

Business traveler
It’s always good to stay at this hotel, except today I went to get breakfast at 9:30 and they said it finished at 9.
Stayed 1 night in Nov 2023

6/10 Okay

Darrell

Stayed 2 nights in Nov 2023

10/10 Excellent

Nancy

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, recently remodeled. I love the soft relaxing colors, delicious breakfast. The facilities are clean, with extremely comfortable beds. Pet policy is reasonable. Front desk staff are friendly and helpful. I can't say enough good things about my stay. I'll look for Homewood Suites again and hope they are all this good.
Stayed 3 nights in Nov 2023

10/10 Excellent

Margievillalobos@ymail.com

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Houston. Safe and economical
Stayed 1 night in Oct 2023

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner in room was noisy when it went on, Disappointed that food service was not available in evening.
Stayed 1 night in Oct 2023

10/10 Excellent

Ginger, Katy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where I was working.
Stayed 2 nights in Oct 2023

8/10 Good

John

Liked: Staff & service
Disliked: Cleanliness
Property was ok lobby nice room was dirty sonwas bathroom called front desk nothing was done overall just ok probably wont stay at this property again
Stayed 2 nights in Sep 2023

10/10 Excellent

Siobhan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfortable
The breakfast buffet had a lot of good options both hot and cold. The beds were comfortable and the room was spacious.
Stayed 2 nights in Aug 2023

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

6/10 Okay

Chris

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The property itself has great potential with perhaps some staffing changes. The rooms are spacious and it has nice amenities. We questioned the extent of the cleaning as there was remnants of excrement in the toilet and hair on the floor. The breakfast had many options, however some of it was cold. The coffeemaker apparently broke and they ran out of coffee. When asked about coffee the person working the breakfast area was rude to people and didn’t explain the situation until after we had asked a couple times about refilling the coffee (in addition to others asking too). We had booked this place for the hot tub, however it was lukewarm at best and had a lot of outdoor debris in it so we ended up not using it which was disappointing.
Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and close to good restaurants
Lovely hotel and close to restaurants and such. Was clean and almost all service was very good. The man over the breakfast buffet seemed in a rush to put everything up. We did arrive 15 minutes before the buffet ended and the coffee was already cool… the water and fruit machine had been turned off as well. When I asked him for some water, he told me to go buy a bottle at the front desk. The lady at the front desk was kind enough to give me a bottle free of charge. We were a bit taken back by all this but I still think it’s a lovely clean hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Denny

Liked: Cleanliness, staff & service, property conditions & facilities
Check in clerk, excellent job. He was very helpful with requests.
Stayed 2 nights in Sep 2023

6/10 Okay

Bunor

The hotel was very clean from the reception to the room. The first room I stayed in was very spacious and everything was very clean. The bed and pillows were very comfortable. The curtains and blinds need some tlc, they looked old and dirty with some visible tears. You wouldn’t notice unless you tried to block out the light like I did so as to get a good night’s sleep. Now to the ugly. Someone tried to enter my room at 2:59am. The only reason I know the time was because I was fast asleep and looked at the clock when I jumped out of bed to go look. Whoever it was obviously had a key because I heard the beep a couple times. I didn’t have the deadbolt on because it didn’t work earlier. I only had the hook on and that was the only reason the person couldn’t get in. I told the lady at the counter and she was very nonchalant and just asked if I wanted to move my room. I did. She didn’t offer help moving knowing that I had a meeting at 8am, which was the reason I was in Houston. I came back at 3pm and met an older guy at the counter. He was even more nonchalant than the previous person. They said they would investigate and never did. No one called me as promised. I forgot my night light in the previous 218 and they said they didn’t see it. It was a plug in and no more than $3 but what irritated me was their nonchalant attitude about everything. I reported the incident of the attempted break in but I doubt they would do anything. Other than that, my stay was ok. Beware of Rm 218!
Stayed 2 nights in Aug 2023

10/10 Excellent

Margie

Stayed 1 night in Aug 2023

4/10 Poor

Lloyd

Business traveler, Traveled with partner
Disliked: Amenities
Room wasn’t completed. Phone didn’t work. No hot water in the morning. No hair dryer. A/c slow to cool. Fascia board on sink fell off & hurt me. No one on property to fix anything at night after 3 hr power outage. No hot coffee in the morning. Breakfast removed with 10 minutes to go before their deadline.
Stayed 1 night in Aug 2023

10/10 Excellent

Tamika

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 I highly recommend
Stayed 1 night in Aug 2023

4/10 Poor

Clay

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The room that we booked had been smoked in on a non-smoking floor. The towel I picked up to wipe my face with had hair on it. The room and hallways looked and felt dirty. The staff was very nice and immediately changed our room when we complained about the smoke smell in our room while was so bad you could taste it.
Stayed 1 night in Jul 2023

10/10 Excellent

Cedric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Patience

Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact that it was clean, i felt at home from the entrance to the room. Everything was excellent
Stayed 1 night in Jul 2023

10/10 Excellent

conswella

Traveled with family
N a
Stayed 2 nights in Jul 2023

6/10 Okay

Brandi

The property was fairly clean ,The bath tubs could have been a lot cleaner.For the most part is was quiet and the area seemed pretty safe .I didn’t notice any loitering or loud music.
Stayed 1 night in Jun 2023

8/10 Good

James

Stayed 1 night in Jun 2023

6/10 Okay

CLYDE

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Clean your bathroom the water pressure was none existent
Stayed 3 nights in Jun 2023

10/10 Excellent

Gilbert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hot breakfast was nice
Stayed 2 nights in May 2023

10/10 Excellent

DAMION

Stayed 1 night in May 2023

8/10 Good

JUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, spacious rooms, and friendly staff!
Stayed 1 night in May 2023

6/10 Okay

Clay

Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
There was a pubic hair in the shower (not mine) when I went in to shower in the morning - gross. My TV remote did not work.
Stayed 1 night in Apr 2023

10/10 Excellent

Joy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the suite i got and it was pretty cheap too! I didnt like that the toilet wasnt flushing properly

10/10 Excellent

Jon

Stayed 1 night in Feb 2023

8/10 Good

Michele

Stayed 1 night in Feb 2023

6/10 Okay

Antonio

Traveled with family
Stayed 1 night in Feb 2023

10/10 Excellent

RICHARD

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, Great Breakfast, Front desk staff friendly, Great Pool,

4/10 Poor

Jose

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property DOES NOT look like the picture they post. The room was dirty, full of dust. The shower was completely dirty, with some yellow stains that flushed with the water, like no one had entered the room in at least 1 year. NOT RECOMMENDED. I felt Cheated.
Stayed 1 night in Oct 2022

8/10 Good

Richard

Liked: Room comfort
Breakfast
Breakfast selection while adequate lacks variety. A/C was not working as selected, automatically reverts to 69F that is too cool
Stayed 5 nights in Oct 2022

10/10 Excellent

Barbara

Liked: Cleanliness, room comfort
Comfy bed, nice and quiet, very friendly staff. Very spacious suite with kitchen and sofa. Road construction made it a little confusing to arrive but it was worth it and there was no traffic or noise at all. Would definitely recommend and stay here again. Super convenient to jump on interstate 10 and near hospitals.
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Just what we needed.
Hotel was clean, staff was friendly and great location to the Katy location of MD Anderson. Breakfast was palatable but the potatoes were under cooked and the sausages were overcooked. The hotel is undergoing some renovations but the construction was well contained away from our area and no noise to deal with.
Stayed 1 night in Aug 2022

2/10 Terrible

Kevin

Traveled with family
Disliked: Cleanliness, room comfort
Horrible management
So the manager of this hotel is so rude. We had booked through hotels.com $115 for a room. We called the hotel at 10pm and said we’d be alittle after midnight since we have a newborn. The lady there said they didn’t have any rooms available, that hotels.com made a mistake. We said ok we’ll call get a refund. We call hotels.com they said we will call the hotel property and ask to verify. Manager said the room was ready and we didn’t show up. Took matters into our own hands. My wife called the hotel the manager a male was so rude and told her that we were wrong. He said I know what rooms were available even tho he wasn’t there last night. He started raising his voice towards my wife, so I got on the phone I said sir can we talk too the lady that worked that night. He said no, because I know she wouldn’t lie about the room. Then I said sir we don’t have a lot of money, I just want this resolved. He said well you’re wrong you just didn’t show up. Started raising his voice again. Worst manager and experience ever.
Stayed 1 night in Jul 2022