Front of property

Reviews of Hyatt Place Houston-North

3.5 out of 5
Hyatt Place Houston-North
300 Ronan Park Place, Houston, TX

Reviews

7.0

Good

Rating 10 - Excellent. 99 out of 292 reviews" "
Rating 8 - Good. 55 out of 292 reviews" "
Rating 6 - Okay. 51 out of 292 reviews" "
Rating 4 - Poor. 38 out of 292 reviews" "
Rating 2 - Terrible. 49 out of 292 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Abdulaziz

Disliked: Cleanliness, property conditions & facilities
Pool was not clean , odor in hotel
Stayed 2 nights in May 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Very Cleann.
Stayed 2 nights in May 2024

8/10 Good

Marjourie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Quashanda

Na
Stayed 2 nights in May 2024

10/10 Excellent

Clover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful, the room was very spacious. The staff were great.
Stayed 3 nights in Apr 2024

6/10 Okay

Duwain

Traveled with partner
Liked: Staff & service
The breakfast wasn't good. The workout equipment wasnt inoperable
Stayed 3 nights in May 2024

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
Left a day early due to safety concerns and condition at property
Stayed 3 nights in May 2024

6/10 Okay

Lea

Stayed 7 nights in May 2024

4/10 Poor

jleah

Traveled with family
Disliked: Property conditions & facilities
No microwave, refrigerator didn’t work. no rags or towels, I had go ask for them
Stayed 3 nights in May 2024

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Sierra

Traveled with group
Liked: Staff & service, amenities
👍
Stayed 3 nights in May 2024

8/10 Good

Tyra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They was always there to help
Stayed 3 nights in May 2024

6/10 Okay

Benta

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The walls are so thin I could hear my neighbors. The paint was wearing off of the tub so glad I wore flip flops, the pillow cases were worn out.
Stayed 3 nights in May 2024

6/10 Okay

Diana Yen

Party too noise and AC too loud can’t sleep
Stayed 6 nights in Apr 2024
Response from Manager on May 6, 2024
Hello Diana Yen,We regret to hear about the disturbance you experienced during your stay. Guest feedback is crucial for us to improve our services and we will address these concerns with the team. We recommend reaching out to our management for any further assistance you may need regarding your stay.

2/10 Terrible

Carlos

Stayed 3 nights in May 2024

10/10 Excellent

Roland

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 3 nights in Apr 2024
Response from Manager on May 6, 2024
Hello Roland,We are thrilled to hear that you found our hotel to be a good place. We strive to provide all our guests with a positive experience. We look forward to welcoming you back in the future.

6/10 Okay

Jennifer Vixama

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Relations Management on May 5, 2024
Hi Jennifer,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

10/10 Excellent

Briana

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel especially for the price! I didn’t have any issues the whole 5 nights I stayed and I would stay here again.
Stayed 5 nights in Apr 2024
Response from Guest Relations Management on May 5, 2024
Hi Brianna,Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We're delighted to hear that you had a pleasant experience and that our hotel met your expectations, especially considering the price.We strive to provide excellent value for our guests, and it's rewarding to know that you found our hotel to be a good choice for your stay. We're thrilled that you didn't encounter any issues throughout your five-night stay, and we appreciate your kind words.We would be more than happy to welcome you back as our guest in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Thank you once again for choosing our hotel, and we look forward to hosting you again soon.

6/10 Okay

Rachel Shamina

Traveled with family and small children, Business traveler
I didn't like that check in was 3pm and I wasn't able to get a room until 4:30pm because the rooms were not cleaned.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on May 2, 2024
Hi Rachel,We understand that the delay in receiving your room until 4:30pm was frustrating, especially when the standard check-in time is at 3pm.We strive to ensure that all rooms are cleaned and prepared for guests by the designated check-in time. However, there are occasions when unforeseen circumstances or a higher volume of guests can lead to delays in room availability. We apologize for this inconvenience and any inconvenience it may have caused during your stay.Your feedback is valuable to us, and we will use it to improve our operations and ensure a smoother check-in process for future guests. We appreciate your understanding and patience during this time.If there is anything else you would like to discuss or if you have any further questions, please do not hesitate to reach out to our management team directly. We appreciate your feedback and hope to have the opportunity to provide you with a more seamless and satisfactory experience in the future.

10/10 Excellent

Lori

Liked: Amenities, property conditions & facilities
Morning breakfast extra good
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on May 2, 2024
Hi Lori,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Courtney

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Amenities
The property could use some sprucing up around the outside
Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 2, 2024
Hi COurtney,Thank you for your feedback regarding the exterior of our property. We appreciate your observation, and we take it into serious consideration as we strive to provide an appealing and well-maintained environment for our guests.Regular maintenance and improvements to the exterior of our property are important to us, and we will review your comments to identify areas that may require attention. We are committed to enhancing the overall appearance and atmosphere of our hotel to create a more enjoyable experience for our guests.We appreciate your input, and if you have any specific suggestions or further details about areas that you believe need sprucing up, please feel free to share them with us. We value your feedback and aim to continuously improve our property.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

2/10 Terrible

Cherita

Disliked: Cleanliness, staff & service, property conditions & facilities
The beds were broke. The toilet was leaking. Staff were rude manager never responded. The breakfast was nasty and undercooked.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on May 2, 2024
Hi Cherita,We understand that the issues you experienced impacted the quality of your stay. We apologize for failing to meet your expectations.We take your feedback seriously, and we will investigate each of these issues thoroughly. We will take immediate action to address and rectify these problems, ensuring that they do not reoccur in the future.Regarding the breakfast, we strive to provide a high-quality dining experience for our guests, and we will review our breakfast offerings and procedures to ensure that improvements are made.As for the lack of response from the manager, we will address this communication issue and ensure that our management team is readily available and responsive to guest concerns.We appreciate your feedback as it helps us identify areas for improvement and make necessary changes to enhance the overall guest experience. If you would like to discuss your experience further or have any additional questions, please reach out to our management team directly.We hope you will give us another opportunity to provide you with a much-improved experience in the future.

10/10 Excellent

SAMANTHA, Bronx

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024

10/10 Excellent

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room it was a lot bigger than I thought… and I also loved the walk in shower. It was quite and very clean k enjoyed my stay
Stayed 4 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Cassandra,We appreciate your positive feedback regarding the spacious room and walk-in shower. It's great to hear that you found the hotel quiet and clean, making your stay enjoyable. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Shaquena

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on May 2, 2024
Hi Shaquena,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

6/10 Okay

Tiarra

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on May 2, 2024
Hi Tiarra,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

6/10 Okay

Rosa

Liked: Staff & service
Disliked: Cleanliness
The property was ok.. looked a little lonely and needed more surroundings of entertainment.
Stayed 3 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Rosa, Thank you for sharing your feedback with us. We appreciate your comments and will consider them for future improvements. We hope to welcome you back again to experience any enhancements we make.

4/10 Poor

Madeline

Disliked: Staff & service, property conditions & facilities
Bad
Stayed 3 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Madeline, We are sorry to learn that your recent stay did not meet your expectations. Your feedback is valued, and we encourage you to reach out to our management team to further discuss your concerns. We appreciate you taking the time to share your experience with us.

2/10 Terrible

Precious

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Precious, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us with any feedback you'd like to share so we can address any issues. Your satisfaction is our top priority!

10/10 Excellent

Shanisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable and quiet. The staff was great.
Stayed 3 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Shanisa,We are thrilled to hear that you found our hotel comfortable and quiet during your stay. Our team takes great pride in providing excellent service to all our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Susy, East Elmhurst

Stayed 4 nights in Mar 2024
Response from Manager on May 1, 2024
Hello Susy,We're thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Ermelinda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Good customer service
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 26, 2024
Hi Ermelinda,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Tylisha

Liked: Property conditions & facilities
This is a great comfy not too expensive hotel
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 26, 2024
Hi Tylisha,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Shetika Lashay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on Apr 26, 2024
Hi Shetika Lashay,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

SHELEIA C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 26, 2024
Hi SHELEIA C,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service is excellent! Big rooms
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Christopher,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

Ashley, New castle

Traveled with partner
Disliked: Staff & service
I stayed there April 11th-15. My room was cleaned once. I kept having to ask for new towels and wash cloths. Nobody came around to even get the trash out the trash cans.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Ashley,Thank you for sharing your feedback regarding your recent stay from April 11th to 15th. We appreciate your comments, and we'd like to address your concerns.We apologize for any inconvenience you experienced with the housekeeping service during your stay. Our team usually takes pride in providing regular cleaning and ensuring that fresh towels and washcloths are readily available for our guests. We regret that we fell short of meeting your expectations in this regard.Regarding the trash collection, we apologize for any oversight that occurred. We strive to maintain a clean and comfortable environment for our guests, and we will reinforce our procedures to ensure better attention to detail.We value your feedback, as it helps us identify areas for improvement. Your satisfaction is important to us, and we will take immediate steps to address the issues you mentioned.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.

6/10 Okay

Allen

Traveled with partner
Liked: Staff & service, amenities
The staff was great! Not what I expected out of a Hyatt. I thought it would have cleaner facilities, bathroom, and overall condition
Stayed 6 nights in Mar 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Allen,Thank you for sharing your feedback about your recent stay at our establishment. We appreciate your comments, and we'd like to address your specific concerns.We're delighted to hear that our staff provided great service during your stay. We take pride in our team's dedication to ensuring our guests' satisfaction, and it's rewarding to know that they made a positive impression on you.We apologize if the cleanliness of our facilities, bathroom, and overall condition did not meet your expectations. We strive to maintain high standards of cleanliness and upkeep throughout our property. Your feedback is valuable to us, and we will review our processes to ensure that we address any areas that require improvement.Thank you for choosing to stay with us, and we appreciate your understanding. Should you have any further comments or if there is anything else we can assist you with, please do not hesitate to reach out to us.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.

6/10 Okay

Nahla

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Nahla,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

4/10 Poor

vinod

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Some sort of stink all the time in the passages and the bathroom
Stayed 2 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello vinod, We appreciate your feedback and apologize for any inconvenience you experienced. Our team will address this promptly to ensure a pleasant environment for all guests. Thank you for bringing this to our attention.

10/10 Excellent

lakia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love it and will be returning
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 20, 2024
Hi Lakia,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

William

Traveled with partner
It is clean and plenty of room. Limited dining and no transportation.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 20, 2024
Hi William,Thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your comments and want to address your concerns regarding dining options and transportation.We are glad to hear that you found our hotel to be clean and spacious. Maintaining cleanliness is one of our top priorities, and we strive to provide ample space for our guests to ensure their comfort during their stay.Regarding dining options, we understand the importance of providing a variety of dining choices, and we will take your feedback into consideration as we continuously work to improve and expand our dining options.As for transportation, while some hotels provide shuttle services or have partnerships with transportation providers, we may not have such options available. However, we are always happy to assist our guests in arranging transportation through local services.Thank you for bringing these matters to our attention. Your feedback is valuable to us as we strive to enhance our guests' experience. If there is anything else we can do to assist you or if you have any further suggestions, please feel free to let us know.We appreciate your patronage and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Anthony

Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Apr 20, 2024
Hi Anthony,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Lakesha

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs, I would not recommend!
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on Apr 20, 2024
Hi Lakesha,Thank you for sharing your feedback regarding your recent stay at our hotel. We are sorry to hear about your your stay.Maintaining a clean environment is of utmost importance to us, and we take reports like this very seriously. We have a thorough clean control program in place to prevent such occurrences, and we will immediately investigate and address the situation to resolve any related issues.We value your feedback, as it helps us identify areas for improvement and take necessary measures to ensure a better experience for future guests.Thank you for bringing this matter to our attention. If there is anything else we can do to assist you or address your concerns, please do not hesitate to contact us directly.

8/10 Good

Brenda

Traveled with family
Like all the breakfast is
Stayed 5 nights in Apr 2024
Response from Guest Relations Management on Apr 20, 2024
Hi Brenda,Thank you for your feedback regarding our breakfast offerings. We appreciate your comment and want to ensure that we address your concerns.We apologize if our breakfast did not meet your expectations during your stay. We strive to provide a satisfying breakfast experience for our guests, and we regret if we fell short in delivering that during your visit.To better understand your concerns and improve our breakfast offerings, it would be helpful if you could provide more specific details about what you found lacking. This will enable us to take your feedback into consideration and make necessary improvements.We value your patronage and appreciate your feedback. If there is anything else we can do to address your concerns or if you have any additional feedback to share, please do not hesitate to contact us directly.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.

8/10 Good

The

Traveled with family
Liked: Cleanliness, staff & service
Carpets was old and smelled.
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Hi The,Thank you for sharing your feedback regarding the condition of the carpets during your recent stay at our hotel. Maintaining a clean and fresh environment is of utmost importance to us. We appreciate you bringing this matter to our attention, as it allows us to address it promptly.Please be assured that we have taken immediate action to address the carpet issue. Our housekeeping team will thoroughly clean and deodorize the carpets to ensure a more pleasant and inviting atmosphere for our guests.We value your feedback, as it helps us identify areas for improvement and we hope that you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to our management team directly.Thank you for choosing our hotel, and we appreciate your understanding.

2/10 Terrible

Falena

Stayed 4 nights in Apr 2024

8/10 Good

charlie neoun

Traveled with family
Liked: Cleanliness, staff & service, amenities
Whoever they hire to remodel the bathroom isnot Professional
Stayed 6 nights in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Hi Charlie,Thank you for taking the time to provide feedback on your recent bathroom remodeling experience. We strive to maintain the highest standards of professionalism and craftsmanship in all aspects of our hotel, including remodeling projects. We regret that your experience did not meet your expectations.To address your concerns, we will be conducting a thorough review of our remodeling procedures and the contractors we work with. It is important to us that the quality of our renovations aligns with the quality of service we aim to provide. We will take your feedback into serious consideration and make the necessary improvements to ensure that future remodeling projects are executed to the highest standards.We appreciate your patience and understanding. If there are any specific issues you would like to bring to our attention or if there is anything further we can do to assist you, please do not hesitate to contact our management team directly.

2/10 Terrible

deajanae, detroit

Disliked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Hi Deajanae,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

4/10 Poor

Shara

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The tv and room phone didn’t work. Trying to sleep but constant noise due to construction right in front of my room.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 16, 2024
Hi Shara,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and would like to address the concerns you raised.Regarding the issues with the TV and room phone, our maintenance team is committed to promptly addressing any technical issues that arise. We will investigate the matter to ensure that such problems are resolved and do not impact future guests.We understand that the construction noise near your room was disruptive and affected your sleep. While we strive to minimize any disturbances, it is sometimes beyond our control. It is important to us that our guests have a comfortable and enjoyable stay. We will take your feedback into consideration as we continue to improve our facilities and services.We value your business and appreciate your feedback. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more positive experience in the future.