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Reviews of Regency Inn and Suites

2.5 out of 5
Regency Inn and Suites
12349 FM 1960 West, Houston, TX

Reviews

7.8

Good

Rating 10 - Excellent. 52 out of 116 reviews" "
Rating 8 - Good. 31 out of 116 reviews" "
Rating 6 - Okay. 14 out of 116 reviews" "
Rating 4 - Poor. 3 out of 116 reviews" "
Rating 2 - Terrible. 16 out of 116 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jia

Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Stayed 2 nights in Mar 2024

8/10 Good

mario

Stayed 1 night in Feb 2024

6/10 Okay

Miriam

Stayed 1 night in Feb 2024

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Keionshell

👍
Stayed 1 night in Dec 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from al on Jun 26, 2023
Thank you very much . Hope to serve you again soon.

10/10 Excellent

Tamara

Stayed 1 night in May 2023
Response from Al on May 14, 2023
Thank you very much . Hope to serve you again soon.

8/10 Good

Mohd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from al on May 3, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was VERY helpful and polite. Room was nice with a very large kitchen. Walk in shower. Few amenities as this is an extended stay hotel. No Kleenex, but had soap, shampoo and lotion. Generous with towels, but they weren’t big fluffy ones. Located in a safe area.
Stayed 3 nights in Aug 2022
Response from al on Jun 26, 2023
Thank you very much . Hope to serve you again soon.

10/10 Excellent

Grace

Stayed 1 night in Jul 2022
Response from alpesh on Jul 24, 2022
hank you very much . Hope to serve you again soon

6/10 Okay

Lana

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It’s nice that the room has a partial vinyl floor not just carpet. It’s helpful that we were given a first floor room for my disabled child. There are no room coffee makers. The deadbolt had been smashed off the door and the door was dented from whatever force knocked off the deadbolt—made us feel unsafe.
Stayed 1 night in Mar 2022
Response from alpesh on Apr 27, 2022
Thank you very much .. We will improve

10/10 Excellent

Sean

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice
It was greatb
Stayed 1 night in Jan 2022
Response from alpesh on Jan 15, 2022
Thank you very much . Hope to serve you again soon.

6/10 Okay

Greg

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room smells like mold sheets had burn holes toilet flushes weak some furniture was broken
Stayed 4 nights in Dec 2021
Response from alpesh on Jan 15, 2022
Thank you very much .. We will improve

6/10 Okay

Elizabeth

Disliked: Cleanliness
Stayed 3 nights in Oct 2021
Response from alpesh on Nov 14, 2021
Thank you very much .. We will improve

8/10 Good

Earl

Traveled with family
Liked: Cleanliness, property conditions & facilities
Evacuation
It was an evacuation stay.. bed was a lil uncomfortable but in all it was a good hotel
Stayed 3 nights in Aug 2021
Response from alpesh on Sep 19, 2021
Thank you very much .. We will improve

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
It was big and had a refrigerator, sink and small stove
Stayed 4 nights in Aug 2021
Response from alpesh on Aug 13, 2021
Thank you very much .. We will improve .

6/10 Okay

Verified traveler

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Very poor maid service I was staying there for 3 nights decided to checkout early due to room not getting cleaned for first two nights and upon arrival fridge had mold in it.
Stayed 3 nights in Jul 2021
Response from alpesh on Aug 13, 2021
Thank you very much .. We will improve .

2/10 Terrible

Rachel

Disliked: Staff & service, room comfort
The worst check in in history
I dont anything about the property because they wouldn't allow us to check in. Their reason was i hadn't paid the full amount. I used a reward night thru hotel.com and the remaining balance was 9 dollars and change which i paid. The phone number they have listed DOES NOT WORK! My friend was arriving before me and had to had his phone to the attendant. When i spoke to the attendant and gave him the confirmation number and the name the room was under along with my name who paid for it thru the app he refused to talk to me. My friend was told to leave the property.
Stayed 1 night in Jun 2021
Response from alpesh on Aug 13, 2021
Thank you very much .. We will improve .

10/10 Excellent

Jesus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from alpesh on Jan 15, 2022
Thank you very much . Hope to serve you again soon.

2/10 Terrible

Verified traveler

Stayed 2 nights in May 2021
Response from alpesh on Aug 13, 2021
Thank you very much .. We will improve .

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service , last minute reservation went super smooth Awesome rooms
Stayed 1 night in Mar 2021
Response from alpesh on Mar 11, 2021
Thank you very much .

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The worst hotel Ive ever stayed in . Rock hard matress and pillows. The tv had no sound. You do not want to stay here.
Stayed 1 night in Mar 2021
Response from alpesh on Mar 11, 2021
We will improve .

8/10 Good

Verified traveler

Liked: Amenities
Stayed 1 night in Feb 2021
Response from alpesh on Mar 11, 2021
Thank you very much .. We will improve .

2/10 Terrible

Verified traveler

Stayed 3 nights in Feb 2021
Response from alpesh on Mar 11, 2021
We will improve .

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from alpesh on Mar 11, 2021
We will improve .

2/10 Terrible

Francy

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Jan 2021
Response from alpesh on Jan 15, 2022
We will improve .

4/10 Poor

Neal

Traveled with family
Disliked: Cleanliness, staff & service
Received smoking room instead of non-smoking. Sheets were bad, stained and burned from cigarettes'. Did not do housekeeping on two night stay. Would not stay there again.
Stayed 2 nights in Dec 2020
Response from alpesh on Jan 15, 2022
We will improve .

2/10 Terrible

Ana, Houston

Traveled with group
Disliked: Amenities, property conditions & facilities
Bruh this hotel is trashy! I ain’t have NO MF CLEAN sheets! It had atleast 10 yellow stains from who knows what. The restroom is probably worse than the bed. Hairs everywhere....The towels were dirty, smelled like cigarettes. It really was a waste of $84 !!!!!!! This place was worth max $50 not no damn $84 dollars for a night... never again!
Stayed 1 night in Oct 2020
Response from alpesh on Jan 15, 2022
We will improve .

8/10 Good

Joshua

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from alpesh on Aug 2, 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Jose, Houston,tx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good plz to stay but when pelpoe make noice it can thru the walls and wake you up at the middle of the night....
Stayed 1 night in Feb 2020
Response from alpesh bhakta on Feb 20, 2020
We will keep on improve.

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 1 night in Jan 2020
Response from alpesh bhakta on Jan 16, 2020
We will improve . we are working on it .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from alpesh on Dec 2, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

2/10 Terrible

Constance

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO
No double King beds available and room smelled of mold and mildew
Stayed 5 nights in Nov 2019
Response from Americas best value inn & suites on Nov 19, 2019
We are willing to improve .

4/10 Poor

frequent-travlr, Ohio

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Clean rooms; very slow wifi; inconsiderate service people
Stayed 3 nights in Oct 2019
Response from Guest Relations on Oct 28, 2019
We're glad we could provide you with a clean, comfortable room during your recent trip. However, we apologize for any inconvenience resulting from our WiFi and that our staff was not as responsive as you expected. We'll speak with our service provider to ensure everything is as it should be. Our staff will strive to put our best foot forward in the future so we can showcase the exceptional stay you deserve next time you're visiting the area.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice kitchenette and living area in the room. Appeared very clean and updated decor. Breakfast is very minimal. Pillows are hard. Staff was friendly and prompt to help.
Stayed 1 night in Oct 2019
Response from alpesh on Oct 21, 2019
Thank you very much . Hope to serve you again soon.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great management
Loved this place! The management was very pleasant and accommodating. We were pulling a covered trailer and they had the perfect place for us to park. The manger checked on us to be sure we were pleased with our room. The room was very nicely decorated and comfortable. The bed was comfortable and it had a great little refrigerator. The bathroom was nicely done with an awesome walk in shower and a great shower head. We realized we needed to stay another night and had no problems adding an extra night on. Highly recommend this hotel!
Stayed 1 night in Sep 2019
Response from Al on Oct 19, 2019
Thank you very much . Hope to serve you again soon.

2/10 Terrible

Melvin, Dallas, TX

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i was very disappointed with this property, there was no where for kids to sit and play. I called expedia the same day about leaving the hotel and i spoke to someone that stated to me, we would get a call the following morning of 8/31/19 and noone ever called. My family and i was bite by bed bugs. My husband was bitten the most and had to go to the doctor, get a shot and 3 bottles of medicine. Myself and my grandson also has bites on us. This is unacceptable and our experience will never be to returnback there ever. To reach us please call Melvin Weaver at 214-549-1063
Stayed 2 nights in Aug 2019

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from alpesh bhakta on Sep 1, 2019
Thanky ou very much for your review... We appreciate your business....

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service ....Not good selection on breakfast ......need more fruits
Stayed 1 night in Jul 2019
Response from alpesh bhakta on Jul 13, 2019
we will keep on improving . thanks

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019
Response from Americas Best Value Inn & Suites on Jun 21, 2019
Thanks for the review . We will improve ...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Americas Best Value Inn & Suites on May 29, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Victor, El Paso, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room for the price. Qverall 4 stars
Stayed 3 nights in Apr 2019
Response from Americas Best Value Inn & Suites on Apr 28, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Americas Best Value Inn & Suites on Apr 22, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank goodness every body was great and the place was nice.
Stayed 1 night in Apr 2019
Response from Americas Best Value Inn & Suites on Apr 9, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Catherine/Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice and clean in a quiet environment.The staff were friendly and welcoming
Stayed 3 nights in Mar 2019
Response from Americas Best Value Inn & Suites on Apr 1, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Americas Best Value Inn & Suites on Mar 20, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was beautiful, clean and comfy. The check in and check out could have been way better. There was no warmth or welcoming feeling i get at other hotels. Very impersonal. I was also charged an additional charge to use my debit card. Didnt care for that. Overall, very nice rooms but horrible customer service. I'll probably be staying else where next time because of this.
Stayed 1 night in Mar 2019
Response from Americas Best Value Inn & Suites on Mar 17, 2019
we will keep on improving .

2/10 Terrible

Sam

Traveled with family
Disliked: Staff & service
Customer service very bad , no billows , no bed cover , breakfast is only serial and bankack , not recommended to any one
Stayed 1 night in Mar 2019
Response from Americas Best Value Inn & Suites on Mar 12, 2019
Thank you for your comment. We will keep on improving.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for price.Clean and comfortable.Only negatives were desk chair was hard and uncomfortable and they charged me 6.00 more than my hotels.com price qoute
Stayed 3 nights in Feb 2019
Response from Americas Best Value Inn & Suites on Feb 9, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,