Ratings based on 624 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New orleans

Great!

Posted Aug 12, 2014
Pros: Very clean.
Cons: Restaurant. food wasn't hot.
Location: Good.
Great hotel! only bad thing there is to much construction around it (610 loop).
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 7, 2014
Very nice hotel and staff! I would recommend it to friends and family.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Location and staff

Posted Aug 5, 2014
Pros: Location, Staff and parking garage.
Cons: Bigger pool.
Location: Very close to downtown. Meaning everything is very close.
Location was very nice for my need and staffs ware nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from frisco tx

Nice hotel

Posted Aug 4, 2014
Man at front desk was very polite. Room was nice and very clean. I was really impressed by this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

We chose this hotel based on its location...

Posted Jul 2, 2014
Pros: Our room was quiet and the bed very comfortable!
Location: great location as it is by the ring road which gets you anywhere quickly!
We chose this hotel based on its relative close distance to the airport and ease of getting anywhere on the ring road around Houston.....we were visiting our granddaughter....they had a kids menu at the restaurant and we enjoyed the pool with her....it was a pleasureable visit all around!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

great

Posted Jun 24, 2014
Pros: clean
This was a great experience . We really didnt stay long as we were there for business. I wish we could have stayed longer.
5 out of 5
Recommended
for Everyone
by David from Alexandria, Virginia

Excellent value

Posted Jun 2, 2014
Pros: Luxurious extremely comfortable beds! Very nice breakfast buffet.
The staff at the Sheraton Brookhollow is excellent. The guest rooms are comfortable, clean, and well appointed. Additionally, the value couldn't be beat...a Sofatel-like room for a Holiday Inn price! I would recommend this facility to anyone staying in Houston.
2 out of 5
by Usamah from Egypt

Old hotel

Posted May 31, 2014
Pros: business center printing did not charge for receiving packages delivered to the hotel
Cons: Airconditioning Safe in room Bathroom suction fan Wifi speed
Booking experience not flexible, I delayed my stay one day and they would not refund the on night because it is done through expedia. No In room safe. Wifi speed is not fast and is not consistent in speed. AC does not work good, stuffy room with no Air circulation making it humid at times. Bathroom does not have suction fan after showers and no heating lamp. front desk cancelled my booking when I called trying to inform them that I was going to be late on night and would not redeem this night. Business printing good. Room service good. Restaurant is good. The hotel is Old style and needs updates in decor and in rooms. room orientation is you have to be on the bed to watch TV. There is no window to open to compensate for stuffy air.
4 out of 5
Recommended
by steve from Austin

convenient to visitors from Austin

Posted May 20, 2014 on Hotels.com
Check-in was less than professional, however, room service was surprisingly good
5 out of 5
Recommended
by Edwin Westerman from San Ramon, CA

Posted May 17, 2014 on Hotels.com
The best sleep we've had in a hotel in a long time. Great beds, luscious pillows, good towels. Great bath and beauty products. Loved our stay here! Great job! Desk associates helpful and courteous. Horrible construction zone there right now. Poor Sheraton!