Ratings based on 62 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby werner from eagle pass
Going the extra milePosted Nov 19, 2013
Pros: Location and our room.
Cons: Having a refrigerator.
Our receptionist " dawn ya " not only went out of her way to help us get a second room but also made us feel like we were the most important customer in the hotel. Because of dawn ya 's attitude it was easy to just take and additional room, this could have been a very different experience that would have ended up with our family being cramped and uncomfortable. Thanks for making the a great stay.
for Everyoneby Tommy G from Houston
High expectations, poor performancePosted Sep 27, 2013
Pros: The architecture, layout , interior design is very strong. You get the feeling this place is nicely put together .
Cons: Unfortunately, the staff needs a retraining. They need to value each guest . Their job is to take care of all who visit.
Location: This is a business traveller facility
This facility reminds me of a 2 star wanting to be a 4 star. The staff appears poorly trained and ignores guests on an on going basis. It seems it has either low leadership skills or the training does not change employee behavior. I expected better behavior from the staff for the high dollar paid and being a Sheraton it should be welcoming and proactive. None such! I won't go into details because its not worth repeating but I write this review to give a future traveller a heads up. You are spending a fair amount of money and there are better places in the area to spend it. I will not visit again.
Jan 19, 2013 by Brian
Dear Tommy G, thank you for your feedback. I am very disappointed to read your review as I could not agree more; there is nothing more important to us than providing excellent service to each and every guest. Please know this is not our standard of service and I am very sorry that you left with this impression of our hotel. Please accept my apologies once again and know that this is not typical of the experience we strive to deliver. Sincerely, Brian Dell'Ergo General Manager, Sheraton Houston West Hotel
for Overnight Stay Before Destinationby A verified traveler
Great location and conviencePosted Aug 19, 2013 on Hotels.com
I loved the ability to do laundry before my flight out. The bed was very comfortable and the staff was great.
for Business Travelersby Bruce from Colorado
Decline of a Once Great HotelPosted Aug 8, 2013
This used to be a great hotel but the staff is not as friendly instead curt, the place is showing its age and the room wasn't as clean as in past stays. All in all the place is going downhill.
Jan 15, 2013 by Brian
Bruce, thank you taking a moment to share your feedback. If travel brings you back to our hotel, please ask for me - I'd love to hear your feedback in more detail. Our associates work tirelessly to take care of our valued guests but if there's a specific area we can improve our hospitality, I'd love to hear about it. Thank you again for taking a moment to tell us about your stay - your feedback is very important to ensuring we continue to remain the hotel of choice in the Energy Corridor. Respectfully, Brian
for Familiesby david from La
ClassyPosted Jul 29, 2013 on Hotels.com
very clean, very classy. French doors to bathroom! Yeah! But they didn't have a lock on the bathroom door. strange, very strange.
for Business Travelersby Victor
Posted Jul 8, 2013 on Hotels.com
Recommendedby Becky from Webster
Don't eat breakfast there....Posted Jun 17, 2013 on Hotels.com
Breakfast was very expensive...$23 for two eggs and a piece of bacon that were cold. Hotel walls very thin. We could hear the moans from the room next to us all night long.
for Personal Eventby A verified traveler from Kc kansas
Very goodPosted Jun 4, 2013 on Hotels.com
I will be staying there again
for Business Travelersby trey
Posted Jun 2, 2013 on Hotels.com
Recommendedby A verified traveler
Posted Jun 2, 2013 on Hotels.com