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Reviews of SpringHill Suites Houston NASA/Seabrook

3 out of 5
SpringHill Suites Houston NASA/Seabrook
2120 Nasa Pkwy, Seabrook, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 566 out of 898 reviews" "
Rating 8 - Good. 228 out of 898 reviews" "
Rating 6 - Okay. 56 out of 898 reviews" "
Rating 4 - Poor. 26 out of 898 reviews" "
Rating 2 - Terrible. 22 out of 898 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Terri on Apr 22, 2024
Thank you for the score. We appreciate you choosing to be our guest.

4/10 Poor

Theron

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Terri on Apr 5, 2024
We are sorry we failed to meet your expectations.

10/10 Excellent

Juan

Stayed 1 night in Mar 2024
Response from Terri on Apr 22, 2024
We appreciate the great score. Thank you for choosing SpringHill Suites Seabrook

8/10 Good

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent, quiet
Stayed 1 night in Mar 2024
Response from Terri on Mar 28, 2024
Thank you for the review. We are sorry we fail short in meeting your expectations.

6/10 Okay

Alma

Traveled with family
It was average but overall it was good for one night!
Stayed 1 night in Mar 2024
Response from Terri on Mar 4, 2024
I hope you will accept my apology for failing to meet your expectations.

8/10 Good

LaTonya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and quiet. Also, the breakfast was great compared to many other hotel chains.
Stayed 1 night in Feb 2024
Response from Terri on Feb 20, 2024
Thank you for the feedback. We appreciate you choosing to be our guest.

8/10 Good

Jessica

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Terri on Feb 20, 2024
Thank you for the score. Sorry we were unable to meet your expectations.

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness
Property was convenient to where I needed to be. It definitely shows wear and tear. Mattress should be replaced due to wear. It was saggy.
Stayed 2 nights in Jan 2024
Response from Terri on Feb 5, 2024
Please accept my apology for the inconvenience you may have experienced with the mattress. I can assure you we will address this issue. Thank you for being our guest, we hope you will give us another opportunity in the future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre Cruise Stay.
Absolutely a great place to stay. We stay here time to time prior to cruising. Quiet but located close to Kemah Boardwalk
Stayed 1 night in Jan 2024
Response from Terri on Jan 15, 2024
We appreciate the great review. Thank you for choosing to be our guest.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Terri on Jan 8, 2024
I hope you will accept my apology for failing to meet your expectations.

10/10 Excellent

Frances

Response from Terri on Feb 9, 2024
Thank you for the great score. We appreciate you choosing to be our guest.

8/10 Good

JOSEPH, East Elmhurst

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, and I really liked the room amenities
Stayed 1 night in Nov 2023
Response from Terri on Nov 28, 2023
Thank you for the review. We appreciate you being our guest.

8/10 Good

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Location was good, just minutes to the marina.
Stayed 2 nights in Oct 2023
Response from Terri on Oct 30, 2023
Thank you for the review. We appreciate you choosing to be our guest.

10/10 Excellent

Estella Recio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a business trip and the location was convenient. There were plenty of restaurants nearby to choose from. The staff was very friendly and the complimentary breakfast was satisfactory.
Stayed 1 night in Oct 2023
Response from Terri on Oct 31, 2023
Thank you for the review. We appreciate you choosing to be our guest.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly.
Stayed 1 night in Oct 2023
Response from Terri on Oct 23, 2023
Thank you for the review. We appreciate you choosing to be our guest.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Almost a perfect stay
Overall good stay with family. Our room was clean but light on a couple of things. Had to track down housekeeper for toilet paper, bar soap & additional coffee cups for the room. None of the trash cans had liners but not sure if they were supposed to. The call button for the elevator on the 3rd floor didn't work so we had to call to the front office to send the elevator up - minor inconvenience. Breakfast was well stocked & good. Overall really clean everywhere & front desk staff were all very nice. Would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Terri on Oct 17, 2023
I am sorry we fell short of meeting all your expectations. I will share your comments with the staff and we will be working hard to improve.Thank you for the review and for being our guest. We hope to welcome you again in the future.

6/10 Okay

Sarah

Traveled with family
Disliked: Staff & service, property conditions & facilities
Room not cleaned while we were there, not enough towels initially for the length of our stay and number of guests in our room and the elevator was partially inoperable. Location was good and breakfast was okay.
Stayed 2 nights in Oct 2023
Response from Terri on Oct 16, 2023
Thank you for the comments. I hope you will accept my apology for any inconvenience we may have caused with the elevator outage and the room cleanliness. We will definitely be working hard to improve.

8/10 Good

Tuan

Traveled with group
Liked: Cleanliness
good
Stayed 1 night in Oct 2023
Response from Terri on Oct 16, 2023
We appreciate your choosing to be our guest; and thank you for the review.

8/10 Good

carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property. Breakfast just eh not the best tasting but not the worst either- whaat you expect from a hotel breakfast, had lots of bagels and English muffins and croissants but no regular toast.…. Good Coffee though. Overall I would definitely stay again- great area and great price and no major issues with the room or staff. Nice set up in the room.
Stayed 2 nights in Sep 2023
Response from Terri on Oct 6, 2023
Thank you for your review, appreciate the feedback. We hope to welcome you back soon.

10/10 Excellent

LAKISHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Terri on Sep 26, 2023
We appreciate the great score. Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Scott

Stayed 1 night in Sep 2023
Response from Terri on Oct 2, 2023
Thank you for the review. We appreciate you choosing to be our guest

10/10 Excellent

richard

Stayed 1 night in Sep 2023
Response from Terri on Oct 30, 2023
Thank you for the great score. We appreciate you being our guest.

10/10 Excellent

Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here when visiting NASA. I highly recommend it. It has a great location, friendly staff and is clean. It’s easy to get to. I rented a car and found it central to many places I wanted to see near the Space Center. Free breakfast with it too!
Stayed 3 nights in Sep 2023
Response from Terri on Sep 5, 2023
That you for the great review. We appreciate you choosing to be our guest.

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite
Stayed 1 night in Sep 2023
Response from Terri on Sep 5, 2023
We appreciate the review. Thank you for staying with us.

10/10 Excellent

Sarina

Stayed 1 night in Sep 2023
Response from Terri on Sep 5, 2023
We appreciate the great score. Thank you for choosing to stay with us.

10/10 Excellent

Bryanna

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Terri on Aug 29, 2023
We appreciate the great score. Thank you for being our guest.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Terri on Aug 28, 2023
Sorry we failed to meet your expectations. We appreciate you being our guest, and hope you give us another try in the future.

10/10 Excellent

Nohemi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
My daughter picked this hotel for her kemah birthday and we loved it. Will definitely use this in the future
Stayed 1 night in Aug 2023
Response from Terri on Aug 28, 2023
Thanks so much for being our guests. We appreciate the great score and look forward to welcoming you back soon.

10/10 Excellent

Arisetyowati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Terri on Aug 28, 2023
Thank you the great score. We appreciate you choosing to stay with us

8/10 Good

Melita

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Terri on Aug 7, 2023
Thank you for the review. We apologize for falling short of meeting all expectations.

6/10 Okay

Lauranette

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Terri on Aug 5, 2023
We are sorry we failed to meet your expectations.

4/10 Poor

samille, Houston

Disliked: Property conditions & facilities
Gnats in room. Elevator doesn't go down unless sent up by front desk. Pool not working. No discount given for inconvenience. Ice maker not working on the room floor.
Stayed 2 nights in Aug 2023
Response from Terri on Aug 4, 2023
I hope you will accept my apology for the issues you experienced with your recent stay. We are working to resolve the issues as quickly as possible.

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Terri on Aug 4, 2023
We appreciate the review. Thank you for being our guest

10/10 Excellent

Bob

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Terri on Aug 3, 2023
We appreciate the score. Thank you for choosing to stay with us. Hope to see you again soon.

8/10 Good

Keith

Stayed 1 night in Jul 2023
Response from Terri on Aug 28, 2023
We appreciate you choosing to be our guest. We are sorry we feel short of meeting your expectations

10/10 Excellent

Sok

Stayed 1 night in Jul 2023
Response from Terri on Jul 31, 2023
Thank you for the great score. We truly appreciate yoiu being our guets.

6/10 Okay

William

Disliked: Staff & service, property conditions & facilities
Check in was terrible. We arrived at 4PM and were told rooms weren't available yet, come back in 10-15 minutes. Came back at 4:30, there was a different desk clerk and she was trying to check in a very large party to multiple rooms. She finally finished with them, and instead of checking us in she left the desk to go in back. She finally came back and checked us in at about 5. Why doesn't Springhill have a backup to help when the check in load builds up? The layout of the rooms is great, Springhill obviously spent a lot of money renovating them. But they aren't spending the money to maintain them. There was extensive mildew on the ceilings of both bathrooms, and the towel rack and toilet roll holder were both falling off the wall.
Stayed 1 night in Jul 2023
Response from Terri on Jul 25, 2023
Please accept my apology for the inconveniences with the check in experience and the maintenance issues with your room. I will review these issues with the staff, and we will do our best to improve.

10/10 Excellent

Jose A

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2023
Response from Terri on Jul 19, 2023
Thank you for the score. We appreciate you being our guest.

6/10 Okay

Thulia

Stayed 2 nights in Jul 2023
Response from Terri on Jul 24, 2023
Thank you for the review, sorry we failed short of meeting your expectations.

10/10 Excellent

Melanie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with the hotel. I loved how the room had a water closet with a small sink as well as a shower and sink in a separate area. I also liked the sitting area/office.
Stayed 1 night in Jul 2023
Response from Terri on Jul 17, 2023
Thank you for the review. We appreciate you choosing to be our guest and hope to welcome you back again soon.

4/10 Poor

Amber

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This is our second I’m staying at this hotel the first time and we had a fabulous stay. We like the fact of the couch makes two twin beds. This time there was blood specks on the thin sheet thing that goes on top on the comforter. The breakfast was horrible the eggs were bland and bacon under cooked. This is normally our go to hotel when we come visit family because of the location to our relatives. We went through 3 remotes for the tv before they changed the batteries. They have sensors above the door that turns on the AC when you get back but it’s off the whole time your gone so the room was hot and humid when we got back.
Stayed 2 nights in Jul 2023
Response from Terri on Jul 11, 2023
I hope you will accept my apology for any inconvenience we may have caused you with the room cleanliness and the poor breakfast issues. I will share your comments with the staff and we will be working hard to improve.

10/10 Excellent

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the beds were super comfortable. Their staff were very friendly and accommodating. And their breakfast had a good variety and it was delicious. We will definitely stay here again when we return to the area!
Stayed 2 nights in Jul 2023
Response from Terri on Jul 10, 2023
Thank you for the review. We appreciate you choosing to be our guest.

8/10 Good

Kadesha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay on family vacation.
Stayed 2 nights in Jul 2023
Response from Terri on Jul 5, 2023
We appreciate you choosing to be our guest. Thank you for the review.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfy
The room was very clean, spacious and comfortable. The location was great as well.
Stayed 1 night in Jun 2023
Response from Terri on Jul 3, 2023
Thank you for the review. We appreciate you choosing to stay with us.

10/10 Excellent

rachel

Stayed 1 night in Jun 2023
Response from Terri on Jul 3, 2023
We appreciate the great score. Thank you for being our guest.

2/10 Terrible

ENRIQUE R

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We are Marriott point holders and this was the worst SpringHill Suites I’ve ever stayed at. Staff was rude, room was dirty . Ac didn’t work in our first room and shower handles were broken room was disgusting. Next day we were put in second room ac work shower was not broken but room was disgusting more dirtier than the first. Breakfast time was a mess the counters were dirty from spilled food waffle mix. I guess they don’t clean during breakfast. Don’t waste your money at this SpringHill Suites
Stayed 2 nights in Jun 2023
Response from Terri on Jun 27, 2023
Please accept my apology for not meeting your expectations.

10/10 Excellent

Andre

Stayed 1 night in Jun 2023
Response from Terri on Jun 27, 2023
Thank you for the great score. We appreciate you being our guest.

8/10 Good

Steven

Stayed 1 night in Jun 2023
Response from Terri on Jul 14, 2023
Thank you for the score. Sorry we fail short of meeting your expectations.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was in a very good area.
Stayed 4 nights in Jun 2023
Response from Terri on Jun 22, 2023
We appreciate the review. Thank you for being our guest.

4/10 Poor

John

Traveled with family
Disliked: Property conditions & facilities
Staff shortage led to delayed check in...
Checked in with my family after a day at the beach. We arrived at 7:30 and were told they didn't have a clean room for us due to a staff shortage, and one would be ready in 15 minutes. 40 minutes later the room was ready. It was clean, but not in great shape. The shower curtain wasn't long enough for the shower. The shower had several extra knobs, some broken, so figuring out how to get it to work was a challenge. The soap dispenser was also broken, sitting in the tub. Even the elevator was fairly sketchy. It was very slow, and while sitting at the floor it would slowly drop an inch or two then abruptly lift a few inches to compensate. With some extra maintenance, and a beefed up cleaning crew this could be a nice hotel again. Breakfast was okay, and we like the area.
Stayed 1 night in Jun 2023
Response from Terri on Jun 19, 2023
I hope you will accept my apology for the inconveniences you and your family experienced with the wait and issues you described. I will definitely review your comments with the staff and we will work hard to improve.