Lobby

Reviews of SpringHill Suites Houston Hobby Airport

3 out of 5
SpringHill Suites Houston Hobby Airport
7922 Mosley Road, Houston, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 213 out of 373 reviews" "
Rating 8 - Good. 86 out of 373 reviews" "
Rating 6 - Okay. 28 out of 373 reviews" "
Rating 4 - Poor. 17 out of 373 reviews" "
Rating 2 - Terrible. 29 out of 373 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Inside elevator a little rough looking. 2. Everything else was very clean. 3. Staff was great.
Stayed 1 night in May 2024

8/10 Good

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Ashlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the Galveston cruise port. 45 min Uber ride there. The free breakfast buffet was worth the stay. Eggs, sausage, waffle maker, fresh fruit etc. Free airport shuttle was convenient. Called front desk when we landed and the shuttle came immediately within 10 mins. On site restaurant Tequila 45 was nice, but over priced for “Mexican” food.
Stayed 1 night in Apr 2024

6/10 Okay

Alana

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Good for overnight stay before flight out of Hobby Airport.
Stayed 1 night in Apr 2024

2/10 Terrible

Jamaal

Disliked: Cleanliness, staff & service
Customer servis was un acceptable in many ways, hotel was also noisy and nothing being done about it.
Stayed 1 night in Apr 2024

10/10 Excellent

DANIELL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk personnel was very professional
Stayed 1 night in Apr 2024

8/10 Good

Isabel

Stayed 1 night in Apr 2024

10/10 Excellent

Rosa, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Really good service
Stayed 2 nights in Apr 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and they provide a shuttle but if you don’t have your own transportation it’s not convenient
Stayed 1 night in Apr 2024

6/10 Okay

Binay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was below expectations.
Stayed 1 night in Apr 2024

6/10 Okay

Kevin

Liked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

jolene

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Sonya

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
I made a 4 night reservation for my son & his girlfriend, and the first night the air conditioning didn't work, so they had to be downgraded from a King Bed Suite to a handicapped Kind. My son is very large and tall, and I booked a King specifically for that reason. He was made to stay 4 nights in a room for handicapped, which had only a queen and trundle pull out for their guest did not work!
Stayed 4 nights in Mar 2024

6/10 Okay

Khadar

Stayed 2 nights in Feb 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Friendly staff. Good restaurant close by.
Stayed 1 night in Feb 2024

10/10 Excellent

Leanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that is not pet friendly smelled clean and fresh not like animal pee like La Quinta
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and welcoming. Rooms are nice, tidy and spacious.
Stayed 1 night in Feb 2024
Response from Maggie on Feb 11, 2024
Dear Mr. Richard,We want to express our sincere appreciation for your recent visit to our hotel and for taking the time to share your positive feedback with us.It brings us immense joy to learn that you found our staff to be very friendly and welcoming. Our team strives to create a warm and inviting atmosphere for all our guests, and your kind words affirm their dedication.We're thrilled to hear that you enjoyed the accommodations in our nice, tidy, and spacious rooms. Creating a comfortable and relaxing environment for our guests is one of our top priorities, and it's rewarding to know that we met your expectations.Your satisfaction is important to us, and we're grateful for the opportunity to have contributed to a positive experience during your stay. If there's anything specific that stood out to you or if you have any additional comments, we would love to hear more about your time with us.Once again, thank you for choosing to stay with us. We look forward to the pleasure of hosting you again on your future visits. Wishing you a wonderful reminder of your day!Warm regards,Front Desk

6/10 Okay

Stacy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was in a run down area of town. No immediate restaurants to walk to.
Stayed 1 night in Jan 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Sasilekha, Frisco

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Reggie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give this SpringHill location a 4 out of 5. The Hotel itself and the staff met all of our needs! The room was spacious, the hotel was clean, and the atmosphere inside was quiet and pleasant! Raydeen at the front desk was the best hotel receptionist I've ever encountered. Every time we needed something, whether it was more towels or other amenities, she provided it with no hesitation! Emily was equally as nice! Our only gripes are the bathroom space is quite small but manageable and the A/C/Heating unit cannot be manually controlled so the room got a little hot at times. I read other reviews about the Hotel being in a bad part of town which so very untrue. It is a little hidden with the location it's in and the area around the Hotel is a bit unkept as far as the landscaping but it is right off of the freeway for easy access to things. I would def stay here again if ever back in Houston.
Stayed 4 nights in Jan 2024

8/10 Good

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks older on the outside, however the inside is nice and clean. The customer service was excellent. The room was clean. The toilet and shower area a bit small, not a lot of room to move around. I would stay there again, and recommend to family and friends.
Stayed 1 night in Dec 2023

8/10 Good

JERRY

Stayed 1 night in Jan 2024

4/10 Poor

Vanessa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t feel safe in the location and it was outdated. It was an easy check in. Front desk man assisted immediately when I informed him that the first room Had a smell. He helped to get us to a new room. He was readily available.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool
Our stay was good, my only complaint was our room had a leaky faucet in the tub and it was loud. We had to keep the bathroom door close to keep the sound down.
Stayed 4 nights in Dec 2023

10/10 Excellent

María

Stayed 1 night in Dec 2023

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We come back every year to celebrate our birthdays
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
We used to stay here a couple of times in the past but after this trip we decided we would not come back again—drainage issue in the bathtub, non-working thermostat, AC not cooling. Breakfast on weekend has waffle maker but on weekend it is a company policy to not provide waffle breaker.
Stayed 2 nights in Dec 2023

6/10 Okay

Aziz

Stayed 1 night in Dec 2023

10/10 Excellent

Thuc Nu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love it, super clean
Stayed 2 nights in Nov 2023

2/10 Terrible

Sarfraz, Plano

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff behaved as if they are doing favors while they are doing their job, very disappointing, all staff had same behavior from kitchen, front desk to cleaning crew. Hotel is old and doesn't seem to be well maintained. I've had better experience with Springhill hotels until i visited this location. I will be more careful choosing another Springhill in future.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jakub, Bedford

Stayed 1 night in Nov 2023

8/10 Good

Gerardo

Stayed 1 night in Nov 2023

8/10 Good

Diann

Stayed 1 night in Nov 2023

6/10 Okay

Ryan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is operated by a 3rd party company. The building is run down and wreaks of Bleach. The water in the showers is Luke warm. The sheets looked to be stained but after looking closer the sheets had several large thin spots so you can see the mattress through the sheet. It looks Like the mgmt doesn’t allocate enough money to properly maintain the facility.
Stayed 1 night in Nov 2023

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Stayed 2 nights in Oct 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Stayed 3 nights in Oct 2023

8/10 Good

Mark Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Penne

Not in a good side of town
Stayed 2 nights in Oct 2023

8/10 Good

Kristina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not able to walk around much but that’s normal at an airport area
Stayed 1 night in Oct 2023

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
A bit of confusion on my online booking at check in... it took some time to clear the confusion.
Stayed 1 night in Oct 2023

10/10 Excellent

Jo, Austin

Stayed 1 night in Oct 2023

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and great customer service.
Stayed 3 nights in Oct 2023

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Nice check in and very clean room.
Stayed 1 night in Oct 2023

8/10 Good

Rona

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No restaurant choices close. Bar not open
Stayed 1 night in Sep 2023

10/10 Excellent

Tommy

Stayed 1 night in Sep 2023

10/10 Excellent

WANDA, Morrow

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Sep 2023

6/10 Okay

Robin

Traveled with family
Disliked: Property conditions & facilities
The breakfast was not good at all elevators are old and jumping all the time
Stayed 7 nights in Aug 2023