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Reviews of Best Western Plus Madison-Huntsville Hotel

3 out of 5
Best Western Plus Madison-Huntsville Hotel
9035 Madison Boulevard, Madison, AL

Reviews

8.0

Very Good

Rating 10 - Excellent. 432 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 142 out of 1001 reviews" "
Rating 4 - Poor. 96 out of 1001 reviews" "
Rating 2 - Terrible. 52 out of 1001 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Apr 2024
Response from Brittany on Apr 25, 2024
Thank you for your review! We appreciate the FIVE stars!Brittany Hargrave, Guest Service Manager

8/10 Good

Yashara

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Brittany on Apr 23, 2024
Thank you for your review!Brittany Hargrave,Guest Service Manager

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel great breakfast
Stayed 1 night in Mar 2024
Response from Brittany on Apr 2, 2024
Thank you for your review. We hope to see you again soon!Brittany Hargrave, Guest Service Manager

6/10 Okay

Matthew

Business traveler
Train and traffic noises throughout the evening. Outdoor exit from rooms did not feel safe. Cable to the TV needs replaced - had to mess with it to get it to function.
Stayed 2 nights in Mar 2024
Response from Brittany on Apr 2, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Brittany HargraveGuest Service Manager

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous ànd helpful. We really enjoyed the breakfast that was served. The food was delicious
Stayed 3 nights in Mar 2024
Response from Brittany on Mar 27, 2024
Thank you for your review. I hope to see you staying with us again soon. Brittany Hargrave, Guest Service Manager

8/10 Good

Johannes

Traveled with partner
Liked: Cleanliness, staff & service, amenities
While I have had great experiences with BW in the past, this property was not as good. While the lobby, breakfast areas were nice, the rooms could use some updating. Bathrooms were small and water pressure was low. The best internet connection was "weak" if it worked at all. It is located close to the airport though.
Response from Brittany on Mar 20, 2024
Thank you for taking the time to share your feedback with us. We appreciate your loyalty to the Best Western brand and apologize that your recent stay did not meet your expectations.We understand the importance of a comfortable and modern accommodation experience, and we regret to hear that the room amenities, particularly the bathroom size and water pressure, fell short of your expectations. Rest assured, your comments will be shared with our management team to address these issues and make necessary improvements.Regarding the internet connection, we apologize for any inconvenience caused. We continuously strive to provide reliable connectivity for our guests, and we will investigate this matter further to ensure a consistent and strong internet service throughout the property.On a positive note, we're glad to hear that you found our lobby and breakfast areas enjoyable, and we appreciate your recognition of our convenient location near the airport.We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable stay. If there's anything specific you would like to discuss further, please feel free to contact us directly. Thank you again for choosing Best Western.Brittany Hargrave, Guest Service Manager

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hot tub and pool!!
Stayed 1 night in Mar 2024
Response from Brittany on Mar 20, 2024
Thank you for your review. We hope to see you again soon. Brittany Hargrave, Guest Service Manager

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was decent compared to others in the area it was nice! The facility was very clean and nice! Loved our stay! Felt safe and it was quiet!
Stayed 1 night in Mar 2024
Response from Brittany on Mar 17, 2024
Thank you for your honest review. We are happy to hear that you enjoyed your stay. We hope to see you again soon.Brittany Hargrave, Guest Service Manager

10/10 Excellent

LEAH

Liked: Cleanliness, staff & service, property conditions & facilities
lovely stay
Stayed 8 nights in Feb 2024
Response from Brittany on Mar 17, 2024
Thank you for your honest review. We are happy to hear that you enjoyed your stay. We hope to see you again soon.Brittany Hargrave, Guest Service Manager

10/10 Excellent

Sara, Navarre

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wet easy access to the property from either direction. Close to eating and shopping
Stayed 2 nights in Mar 2024
Response from Brittany on Mar 11, 2024
Thank you for your review. We hope to see you again soon! Brittany Hargrave, Guest Service Manager

8/10 Good

Kelly

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brittany on Mar 11, 2024
Thank you for your review. We hope to see you again soon! Brittany Hargrave, Guest Service Manager

8/10 Good

Everett

Stayed 4 nights in Mar 2024
Response from Brittany on Apr 1, 2024
Thank you for your review. We hope to see you staying with us soon.Brittany Hargrave, Guest Service Manager

10/10 Excellent

Isabel

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff! Nothing fancy but clean and comfortable.
Stayed 1 night in Mar 2024
Response from Brittany on Mar 8, 2024
Thank you for your honest review. We hope to see you again soon.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brittany on Feb 23, 2024
Thank you for you 5 Star review! We appreciate your feedback and hope to see you staying with us again soon. Have a great weekend! Brittany Hargrave, Guest Service Manager

10/10 Excellent

karishma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management staff is friendly and approachable
Stayed 1 night in Feb 2024
Response from Brittany on Feb 19, 2024
Thank you so much for your review. We hope to see you staying with us again soon.Brittany Hargrave, Guest Service Manager

6/10 Okay

Cheryl

Liked: Staff & service
The continental breakfast was better than I’ve had in a long time. Many options. The property itself is old and needs major upgrades. Our room was nice. Clean. This hotel was okay for our 2 night getaway.
Stayed 2 nights in Feb 2024
Response from Brittany on Feb 14, 2024
Thank you for your honest feedback. We hope you will provide us with another opportunity to provide you with superior service. Brittany Hargrave, Guest Service Manager

8/10 Good

Colleen

Traveled with family
Good stay
Stayed 1 night in Feb 2024
Response from Brittany on Feb 5, 2024
Thank you for your feedback. I hope to see you staying with us again soon.Brittany Hargrave, Guest Service Manager

10/10 Excellent

Steven, Spokane

Disliked: Amenities
Did not replenish the items in my room, such as soap, shampoo, and coffee.🙁
Stayed 4 nights in Jan 2024
Response from Brittany on Feb 6, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay regarding the replenishment of amenities in your room. This certainly does not reflect the high standards of service we strive to uphold.Please rest assured that we have addressed this matter with our housekeeping team to ensure that such oversights are rectified promptly. Your comfort and satisfaction are of utmost importance to us, and we are committed to improving our services based on your valuable feedback.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Brittany Hargrave, Guest Service Manager

10/10 Excellent

Shaina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and welcoming. The breakfast in the morning was great too!
Stayed 2 nights in Jan 2024
Response from Brittany on Feb 6, 2024
Thank you for your review. We hope to see you again soon. Brittany Hargrave, Guest Service Manager

10/10 Excellent

laurie a.

Traveled with partner
Liked: Staff & service
Hi Staff as great the hallway weren’t very clean didnt clean the hallway at all food on the floors !but the room was clean beds were great the breakfast was great was a nice place the cleaning lady must have not shown up on Sunday night !
Stayed 1 night in Jan 2024
Response from Brittany on Jan 30, 2024
Thank you for your review. We hope to see you again soon. Brittany Hargrave, Guest Service Manager

10/10 Excellent

Christopher, Tualatin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I fine this a very comfortable hotel with friendly staff and very clean. I stay here whenever I visit Madison.
Stayed 7 nights in Jan 2024
Response from Brittany on Jan 30, 2024
Thank you for your review. We hope to see you again soon. Brittany Hargrave, Guest Service Manager

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Brittany on Jan 30, 2024
Thank you for your review. We hope to see you again soon. Brittany Hargrave, Guest Service Manager

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for the amenities, friendly staff
Stayed 2 nights in Jan 2024
Response from Brittany on Jan 30, 2024
Thank you for your review. We hope to see you again soon. Brittany Hargrave, Guest Service Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Brittany on Jan 30, 2024
Thank you for your review. We hope to see you again soon. Brittany Hargrave, Guest Service Manager

10/10 Excellent

robert

Stayed 1 night in Jan 2024
Response from Brittany on Mar 20, 2024
Thank you for your review. We hope to see you again soon. Brittany Hargrave, Guest Service Manager

8/10 Good

Brooke

Stayed 1 night in Jan 2024
Response from Brittany on Feb 14, 2024
Thank you for your feedback. We hope to see you again soon.Brittany Hargrave, Guest Service Manager

10/10 Excellent

Pratik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brittany on Jan 30, 2024
Thank you for your review. We hope to see you again soon. Brittany Hargrave, Guest Service Manager

8/10 Good

Mawufemo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Jan 2024
Response from Brittany on Jan 12, 2024
Thank you for your review. We appreciate you staying with us and hope to see you again soon. Brittany Hargrave, Guest Service Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brittany on Jan 12, 2024
Thank you for your review. We appreciate you staying with us and hope to see you again soon. Brittany Hargrave, Guest Service Manager

6/10 Okay

Tammy L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Back part of the property was a lil sketchy, in the corner
Stayed 3 nights in Dec 2023
Response from Brittany on Jan 12, 2024
Thank you for taking the time to share your feedback with us. We appreciate your candid remarks about your recent stay at our hotel.We sincerely apologize for any discomfort or concern you may have experienced regarding the back part of our property. We take all guest feedback seriously, and your comments will be thoroughly reviewed by our management team to address any potential areas for improvement.Ensuring the safety and comfort of our guests is our top priority, and we regret that we fell short of your expectations in this regard. Please be assured that we are taking immediate steps to investigate and address the issues you've raised.Once again, thank you for bringing this to our attention. We value your input and hope to have the opportunity to welcome you back in the future to provide the exceptional experience that you deserve.Brittany Hargrave, Guest Service Manager

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little dated, but the property was great otherwise. Awesome breakfast, gym, and other amenities.
Stayed 2 nights in Jan 2024
Response from Brittany on Jan 12, 2024
Thank you for your review. We appreciate you staying with us and hope to see you again soon. Brittany Hargrave, Guest Service Manager

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from Brittany on Jan 12, 2024
Thank you for your review. We appreciate you staying with us and hope to see you again soon. Brittany Hargrave, Guest Service Manager

6/10 Okay

LaRhonda

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
3 night stay at Best Western
I booked a king size room. The bed was not the most comfortable, there was rust on the hinges of the door, and the complimentary breakfast option were less than ideal. The staff was nice and helpful. The room was fine for what I needed it for, but I don’t think I will book here again. This was my first time staying here, so I didn’t know what to expect aside from the reviews I read.
Stayed 3 nights in Dec 2023
Response from Brittany on Jan 31, 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconveniences you experienced during your stay.We're glad to hear that you found our staff to be nice and helpful, and that the room met your basic needs. However, we're sorry to learn about the issues you encountered, including the comfort of the bed, rust on the door hinges, and the breakfast options.Please be assured that we take your comments seriously, and we will address these concerns with our team to ensure improvements are made. Guest comfort is our top priority, and we regret that we fell short of your expectations.We understand the importance of a good night's sleep and are committed to providing comfortable accommodations for our guests. Your feedback serves as a valuable tool for us to make necessary adjustments and enhance the overall guest experience.We appreciate your consideration and hope you might give us another opportunity to exceed your expectations in the future. If there's anything specific you would like to share or discuss further, please feel free to contact me directly.Thank you for choosing to stay with us, and we hope to have the chance to welcome you back for a more enjoyable experience.Brittany Hargrave, Guest Service Manager

10/10 Excellent

Sivakumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
It was good
Stayed 1 night in Dec 2023
Response from Brittany on Jan 5, 2024
Thank you for your feedback!

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2023
Response from Brittany on Jan 12, 2024
Thank you for your review. We appreciate you staying with us and hope to see you again soon. Brittany Hargrave, Guest Service Manager

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Christmas trip
Stayed 2 nights in Dec 2023
Response from Brittany on Dec 18, 2023
Thank you for your review!

8/10 Good

Richard

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Brittany on Dec 15, 2023
Thank you for our honest review. We hope you will give us another opportunity to serve you.

6/10 Okay

harold

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Brittany on Dec 15, 2023
Thank you for your honest review. We appreciate the feedback.

8/10 Good

michael

Stayed 2 nights in Dec 2023
Response from Brittany on Dec 11, 2023
Thank you for your feedback. We hope to see you again soon!

4/10 Poor

Jeremy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms and bathrooms were smaller than expected. The shower tub was leaky. Paint from the walls were peeling. The AC unit was leaking water.
Stayed 2 nights in Nov 2023
Response from Brittany on Dec 11, 2023
Thank you for your feedback. I appreciate you for bringing this to our attention. I hope you will give us another chance to provide you with superior service.

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Interstate for easy access - very close to the Airport. Nice little property - an interesting observation. The buffet breakfast was above average for this type of hotel - except in showing how Hunstville is really no longer a "Southern only city," there was NO GRITS for breakfast!! How can this be in Alabama?? :)
Stayed 3 nights in Dec 2023
Response from Brittany on Dec 11, 2023
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Huntsville is amazing
The beds are the best that I ever slept in and the rooms are very clean.
Stayed 1 night in Nov 2023
Response from Brittany on Dec 4, 2023
Thank you for your review and the pictures. We appreciate your business and hope to see you again soon. Brittany Hargrave, Guest Service Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brittany on Dec 4, 2023
Thank you for your review and the pictures. We appreciate your business and hope to see you again soon. Brittany Hargrave, Guest Service Manager

10/10 Excellent

Terry

Stayed 1 night in Nov 2023
Response from Brittany on Dec 11, 2023
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and put together very nicely. Front desk was friendly and helpful. Would definitely stay here again!!
Stayed 1 night in Nov 2023
Response from Brittany on Nov 13, 2023
Thank you for your positive review of our hotel. I'm glad to hear that your room was satisfactory to your liking, and I appreciate your kind words about our staff. We hope to see you again the next time you are in the area. Brittany Hargrave, Guest Service Manager

10/10 Excellent

Jordan

Stayed 2 nights in Nov 2023
Response from Brittany on Dec 11, 2023
Thank you for your feedback. We hope to see you again soon!

6/10 Okay

Bob

Traveled with family
Bathroom was dirty and cramped. Mattress on bed was way too soft and lumpy. Didn't care for plank floor, we were on the lower level and the room above did a lot of walking on those hard floors, noisy. Breakfast was good, facility was clean.
Stayed 1 night in Nov 2023
Response from Brittany on Nov 13, 2023
Thank you for your honest feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you, Brittany Hargrave, Guest Service Manager

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Brittany on Nov 13, 2023
Thank you for your review!Brittany Hargrave, Guest Service Manager

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Brittany on Nov 13, 2023
Thank you for 5 Stars!Brittany Hargrave, Guest Service Manager

10/10 Excellent

Ed

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Great place. Housekeeping was so helpful
Stayed 4 nights in Oct 2023
Response from Brittany on Oct 18, 2023
Thank you so much!We love our housekeepers and are happy you had a great experience!Thanks,Brittany Hargrave, Guest Service Manager