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Reviews of Woodspring Suites Huntsville Madison

2.5 out of 5
Woodspring Suites Huntsville Madison
120 Brazelton Circle, Madison, AL

Reviews

6.0
Rating 10 - Excellent. 42 out of 193 reviews" "
Rating 8 - Good. 33 out of 193 reviews" "
Rating 6 - Okay. 44 out of 193 reviews" "
Rating 4 - Poor. 25 out of 193 reviews" "
Rating 2 - Terrible. 49 out of 193 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in May 2024
Response from Tiffany on May 14, 2024
Dear Daniel,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Sincerely,Tiffany L GarthGeneral Manager

8/10 Good

Chaddrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Tiffany on May 14, 2024
Dear Chaddrick,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Sincerely,Tiffany L GarthGeneral Manager

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The front desk personnel was kind, concise and assertive. The room was relatively clean...except hair found in the tub.
Stayed 1 night in May 2024
Response from Tiffany on May 9, 2024
Dear Crystal,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the cleanliness of the bathtub. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thanks,Tiffany L GarthGeneral Manager

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tiffany on May 6, 2024
Dear Tonya,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued!!Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Sincerely,Tiffany L GarthGeneral Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was quick
Stayed 1 night in Apr 2024
Response from Tiffany on Apr 29, 2024
Dear John,Thank you for your review. It is greatly appreciated! Should you need any assistance during your stay, please do not hesitate to reach out to us. Again, thank you for a great review!Sincerely,Tiffany L GarthGeneral Manager

10/10 Excellent

Aylene

Stayed 3 nights in Apr 2024
Response from Tiffany on May 14, 2024
Dear Aylene,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thanks,Tiffany L GarthGeneral Manager

4/10 Poor

Joshua

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was unclean and had an unpleasant oder.
Stayed 2 nights in Apr 2024
Response from Tiffany on Apr 24, 2024
Dear Joshua,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thanks,Tiffany L GarthGeneral Manager

10/10 Excellent

Aylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tiffany on Apr 15, 2024
Dear Aylene,We appreciate you as a guest! Thank you for this great review! We are so happy you had a wonderful stay! Sincerely,Tiffany L GarthGeneral Manager

10/10 Excellent

Aylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tiffany on Apr 14, 2024
Dear Aylene,Thank you so much for a wonderful review! We appreciate the review from such a lovely guest as yourself. Thanks so much! We hope that your travels bring you back to the area!Sincerely,Tiffany L GarthGeneral Manager

10/10 Excellent

Aylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tiffany on Apr 1, 2024
Dear Aylene,Thank you so much for such a wonderful review! We value you and appreciate you choosing to lodge with us.8Sincerely,Tiffany L GarthGeneral Manager

2/10 Terrible

Anthony

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water was not warm or hot when showering,it smells terrible in the hall ways and found a cockroach in my room and toilet seat was broken and nasty stains
Stayed 11 nights in Mar 2024
Response from Tiffany on Mar 30, 2024
Dear Anthony,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the hot water, smell, and pest on your recent visit. I have shared your feedback with my staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Thanks,Tiffany L GarthGeneral Manager

10/10 Excellent

Aylene

Stayed 1 night in Mar 2024
Response from Tiffany on Mar 29, 2024
Dear Aylene,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need any assistance during your stay, please feel free to contact us. Sincerely,Tiffany L GarthGeneral Manager

6/10 Okay

Erika ILEEN, Houston

Liked: Staff & service, property conditions & facilities
The room was quiet and spacious, and the bed comfortable. The room only lacked blackout curtains for nighttime lights.
Stayed 3 nights in Mar 2024
Response from Tiffany on Mar 18, 2024
Dear Erika ILEEN,Thank you for taking the time to complete our online survey regarding your recent stay!We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback!Your loyalty is important to us. Please visit us again soon!Sincerely,Tiffany L. GarthGeneral Manager

10/10 Excellent

Nakisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Have roaches, carpet smell like dog piss.
Stayed 7 nights in Feb 2024
Response from Tiffany on Mar 8, 2024
Dear Nakisha,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thanks,Tiffany L GarthGeneral Manager

2/10 Terrible

Theary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book at your own risk
First red flag was walking up to the door and a woman who was staying there told me to get my money back because they haven’t had hot water for a couple weeks, roaches and it was dirty. I still wanted to give the place a chance since we drive 6 hrs was pretty exhausted and it was getting late. Checking in went well until we asked if we can take a look at the room. She didn’t want to but she let us check it out anyways. We proceeded to go look at the room. We took a few steps and turn on the light and it was filthy! The fridge was so rusty! The floors sticky the lights barely wanted to stay on. It kinda reminded me of the movie hostel. We’re also traveling with our puppy and ain’t no way I was going to put our baby in that room. We didn’t stay. The clerk told us we’ll be paying for a night even though we left but Hotel.com got our money back! Thanks!
Stayed 3 nights in Feb 2024
Response from Tiffany on Feb 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thanks,Tiffany L GarthGeneral Manager

8/10 Good

Terri, Huntsville

Liked: Cleanliness, staff & service
N/A
Stayed 7 nights in Dec 2023
Response from Tiffany on Feb 11, 2024
Dear Terri,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Sincerely,Tiffany L GarthGeneral Manager

10/10 Excellent

Vicki

Stayed 7 nights in Jan 2024
Response from Tiffany on Jan 30, 2024
Dear Vicki,Thank you so much for your review! It is greatly appreciated! Guests like you always make our day! We hope your travels bring you back to the area!Thanks,Tiffany L GarthGeneral Manager

2/10 Terrible

Mario

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Place was dirty and had roaches
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Thanks for your feedback, Mario. We have shared your comments with our teams to ensure they are addressed.

8/10 Good

Sean

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Tiffany on Feb 4, 2024
Dear Sean,Thank you for a wonderful review! We appreciate your kindness! We hope that your travels bring you back to the area.Best Regards,Tiffany L GarthGeneral Manager

4/10 Poor

Aubry

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities
I travel a lot and know about the sexual predator database check. But I had never been told straight up by the desk lady that my name would be checked. Maybe its an Alabama thing, or maybe its happened at this place. I dunno. Besides that weird intro, all the rooms had kitchenets but no coffee maker. And seeing bug traps in random corners was also not great. But I didnt see any bugs, so that's good that the traps arent necessary. Listen, I just wanted an enclosed space with a locking door. And thats exactly what I got and not a single thing more.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 17, 2024
Thanks for the feedback Aubry, we certainly appreciate it. We are overly proactive to prevent this from ever happening at our properties, therefore all registered guests are verified.

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, still had previous occupants trash in trash cans, bed was made so I hope it was changed… walls very thin…
Stayed 2 nights in Dec 2023
Response from Tiffany on Dec 26, 2023
Dear Shannon,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

2/10 Terrible

Zahkeal

Disliked: Cleanliness, property conditions & facilities
Power went out an we ain get a discount
Stayed 1 night in Dec 2023
Response from Tiffany on Dec 11, 2023
Dear Zahkeal,Thank you for your review. It is greatly appreciated. I understand the frustration with the power going out in this area due to a storm. However, this was an issue beyond our control. We hope that your travels bring you back to the area.Thanks,Tiffany L GarthGeneral Manager

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 out 5; good not great; best for solo/business
Overall 4 stars. Decent budget stay for a solo business trip for a week. Area was okay, well illuminated, right next to an Extended Stay, and across from a Walmart. The building was modern-ish with cameras, and everything works that's supposed to. It was probably renovated in the last few years, but you can also tell where they tried to save money, for example old, broken door trim in the bathroom, which a modern hotel wouldn't have that. The biggest downside are the walls/floors are thin, and you can hear everything above and next to you, and it's amplified louder because the rooms have hardwood floors instead of carpet to help muffle the noise. If you're a light sleeper, beware, I'd look elsewhere. Lastly, the smell in the hallways was bearable, but because they have both smoking and non-smoking rooms in the building, you can can easily notice walking in the hallway the smell of smoke from other rooms, and it wasn't always tobacco. Thankfully once you're inside your own room, I couldn't notice any smell. If you're sensitive to any smoke smell, beware, I'd recommend finding somewhere else. Wouldn't recommend for couples or families. Really best suited for individuals and business travelers on extended trips on a budget. Overall, it was fine, and it got the job done for my needs. If they could work on some of the things mentioned above, then it could easily be a 5/5 budget stay for extended solo or business people.
Stayed 5 nights in Dec 2023
Response from Tiffany on Dec 11, 2023
Dear Mr. Smith,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out!We hope to see you again soon. Sincerely,Tiffany L. GarthGeneral Manager

2/10 Terrible

Anna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great but, this was by far the worst hotel I’ve ever attempted to stay at. This hotel has roaches. There was a rusted refrigerator in our room and the kitchen area was not clean. Do your research before you book. These prices are low low for a reason.
Stayed 1 night in Nov 2023
Response from Tiffany on Nov 29, 2023
Dear Anna,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Thanks,Tiffany L GarthGeneral Manager

2/10 Terrible

Ratheesh

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very pathetic
Stayed 1 night in Nov 2023
Response from Tiffany on Nov 29, 2023
Dear Ratheesh,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Thanks,Tiffany L GarthGeneral Manager

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The filters in the heater was stopped up. Sink was full of dust. Refrigerator had moldy food in it
Stayed 1 night in Nov 2023
Response from Tiffany on Nov 29, 2023
Dear Lori,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Thanks,Tiffany L GarthGeneral Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 7 nights in Nov 2023
Response from Tiffany on Nov 29, 2023
Dear Keith,Thank you for such a wonderful review! It is greatly appreciated! We hope your travels bring you back to the area soon.Sincerely,Tiffany L GarthGeneral Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Tiffany on Nov 29, 2023
THANK YOU FOR SUCH A WONDERFUL REVIEW!!

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tiffany on Nov 12, 2023
Dear Laura,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, General ManagerTiffany L. Garth

6/10 Okay

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Lack of sleep
The floor I was on was very loud until the early morning hours. I can hear people talking and slamming of doors.
Stayed 1 night in Nov 2023
Response from Tiffany on Nov 12, 2023
Dear Eric,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with ___[insert guest issues]___. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

2/10 Terrible

Chanelle

Stayed 7 nights in Oct 2023
Response from Tiffany on Nov 12, 2023
Dear Chanelle,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with ___[insert guest issues]___. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

6/10 Okay

Marvin

Disliked: Property conditions & facilities
Average
Stayed 1 night in Oct 2023
Response from Tiffany on Nov 12, 2023
Dear Marvin,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with ___[insert guest issues]___. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

10/10 Excellent

Daron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will stay here again!
Stayed 3 nights in Sep 2023
Response from Tiffany on Oct 16, 2023
Dear Daron, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, General ManagerTiffany L. Garth

10/10 Excellent

Cortez, Huntsville

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Oct 2023
Response from Tiffany on Oct 16, 2023
Dear Cortez, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Terrible

heidi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Tiffany on Oct 16, 2023
Dear Heidi, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

10/10 Excellent

Antwan

Stayed 1 night in Sep 2023
Response from Tiffany on Oct 16, 2023
Dear Antwan, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Terrible

steven

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Baby cockroach in my room as soon as I arrived. No lamp in the room, only overhead lights. Tv remote didn't work. Bed was comfortable
Stayed 1 night in Sep 2023
Response from Tiffany on Oct 16, 2023
Dear Steven, Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

10/10 Excellent

Cortez, Huntsville

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2023
Response from Tiffany on Oct 16, 2023
Thank you for your review! It is greatly appreciated! Sincerely,Tiffany L GarthGeneral Manager

10/10 Excellent

Neketha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great costumer service
It was warming stay
Stayed 2 nights in Sep 2023
Response from Tiffany on Oct 16, 2023
Dear Neketha, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Laura

Stayed 2 nights in Sep 2023
Response from Tiffany on Oct 16, 2023
Dear Laura, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

4/10 Poor

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor installation , bad AC on rooms , dirty hallways , dirty parking lot. They don’t have staff , I won’t stay in here no more.
Stayed 7 nights in Aug 2023
Response from Tiffany on Oct 16, 2023
Dear David, Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Stayed 14 nights in Aug 2023
Response from Tiffany on Oct 16, 2023
Dear George, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

4/10 Poor

Cherniqua

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Tiffany on Oct 16, 2023
Dear Cherniqua, Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

6/10 Okay

kierra

Liked: Staff & service
It’s cool
Stayed 1 night in Aug 2023
Response from Tiffany on Oct 16, 2023
Dear Kierra, Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

6/10 Okay

Deval

Business traveler, Traveled with family
Liked: Staff & service
The close property was conveniently located. The inside needs updating.
Stayed 7 nights in Aug 2023
Response from Tiffany on Oct 16, 2023
Dear Deval, Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

2/10 Terrible

Michael

Stayed 1 night in Aug 2023
Response from Tiffany on Sep 24, 2023
Dear Michael,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

6/10 Okay

Grace

Stayed 1 night in Aug 2023
Response from Tiffany on Sep 24, 2023
Dear Grace,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, General ManagerTiffany L. Garth

4/10 Poor

Joshua

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was awesome. It’s a shame the company doesn’t seem to reflect that in their hotel standards. Rundown broken alliances and bathrooms. It’s a shame when you feel like you should be paying by the hour when you stay there.
Stayed 3 nights in Jul 2023
Response from Tiffany on Aug 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Huntsville Madison. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the appliances and bathroom. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Thanks,Tiffany L GarthGeneral Manager

4/10 Poor

Joshua

Business traveler
Shower water wouldn't turn off and the room had roaches
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 16, 2023
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay. Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised. Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems. We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable. Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

4/10 Poor

Chloe

Stayed 3 nights in Jul 2023
Response from Hotel Manager on Aug 16, 2023
We appreciate your feedback and take all guest comments seriously. We're truly sorry to hear that your experience at our hotel fell short of your expectations. Our aim is to provide every guest with a comfortable and enjoyable stay, and we regret that we did not meet that standard during your visit. We apologize for any inconveniences you encountered during your stay. Your concerns have been brought to the attention of our management team, and we will be thoroughly investigating the issues you've raised. Please know that your feedback is invaluable in helping us identify areas for improvement. We understand the importance of a clean and well-maintained environment for our guests. Our housekeeping team is continuously trained to uphold our high standards of cleanliness, and we are committed to addressing any lapses that may have occurred. Your feedback serves as a reminder of the importance of our guests' experiences, and we thank you for bringing these issues to our attention. We would love the opportunity to make things right and restore your faith in our hotel. If you are willing to give us another chance, we would be delighted to welcome you back and ensure a much-improved stay. Please feel free to reach out to our management directly at [management email/phone number] so that we can discuss your concerns further and find a suitable resolution. Once again, we apologize for the inconvenience you experienced during your stay. Your feedback is essential to our continuous improvement, and we hope to have the chance to exceed your expectations in the future.