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Reviews of WoodSpring Suites Washington DC East Arena Drive

2.5 out of 5
WoodSpring Suites Washington DC East Arena Drive
1603 Brightseat Rd., Hyattsville, MD

Reviews

6.4
Rating 10 - Excellent. 212 out of 710 reviews" "
Rating 8 - Good. 127 out of 710 reviews" "
Rating 6 - Okay. 110 out of 710 reviews" "
Rating 4 - Poor. 91 out of 710 reviews" "
Rating 2 - Terrible. 170 out of 710 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ntioh

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on May 20, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024
Response from Ann Black on May 5, 2024
Thanks so much for taking the time to rate us. We are so happy to hear that you had a great experience during your stay.

4/10 Poor

Sujeesh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The washbasins were not draining properly and we found a cockroach
Stayed 1 night in Apr 2024
Response from Ann Black on Apr 22, 2024
Your feedback is very important to us, and we apologize for any inconvenience you may have experienced with your reservation with us.

4/10 Poor

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches everywhere
Stayed 1 night in Apr 2024
Response from Ann Black on Apr 19, 2024
We value our guests, and we appreciate your feedback about your stay. Your rating and concerns help us to better ourselves, and they will most certainly be addressed.

4/10 Poor

Derek

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The elevators were unserviceable and in two days no one had fixed them. There was no maid service. This is the first time I had ever heard of that the trash in the room had to be carried out on checking out. Smoking in the no-smoking room was very obvious.
Stayed 2 nights in Mar 2024
Response from Ann Black on Apr 5, 2024
As a guest, you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

alimou, Stonecrest

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Mar 2024
Response from Ann on Mar 28, 2024
We value your feedback. Thank you so much for your rating!

10/10 Excellent

Tommisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
As a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 Poor

Jonee

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
They had roaches coming out of different places in the room. When I left with my family, there were a lot of police officers outside.
Stayed 3 nights in Jan 2024
Response from Ann Black on Mar 23, 2024
We appreciate you taking the time to provide us with such candid feedback on your stay and are very sorry to hear that it did not meet your expectations. We pride ourselves on maintaining the highest standards for creating an exceptional guest experience!

2/10 Terrible

James

Stayed 1 night in Mar 2024
Response from Ann Black on Apr 5, 2024
As a guest, you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

2/10 Terrible

Britany

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Ann Black on Mar 13, 2024
Thanks for taking the time to rate your stay with us. We apologize that your stay did not meet your expectations and we take your ranking into consideration for making improvements.

4/10 Poor

Michael

Stayed 7 nights in Feb 2024
Response from GM on Mar 26, 2024
Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

2/10 Terrible

Raquel, Harker Heights

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a highly unsatisfactory experience at this hotel. The conditions were subpar with roaches, unclean sheets, a sketchy atmosphere outside, a dirty remote, and visible damage to the room, to include holes punched in the bathroom door (I have pictures). I’ve never had a place ask me do I want to see a room prior to receiving a key… I felt unsafe and left. Despite my concerns, the management was unhelpful in providing a refund. My experience was disappointing and not what I expected after traveling from so far.
Stayed 2 nights in Feb 2024
Response from Ann Black on Mar 2, 2024
We appreciate you taking the time to provide us with such candid feedback on your stay. We are very sorry to hear that your stay did not meet expectations. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience! We heard your concerns and they will be addressed.

6/10 Okay

Kristopher

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Should probably do something about the roaches
Stayed 2 nights in Feb 2024
Response from Ann Black on Feb 28, 2024
We appreciate you taking the time to provide us with such candid feedback on your stay. We are very sorry to hear that your stay did not meet expectations. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience! We are definitely hard at work on the issue.

2/10 Terrible

Alexander

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I will not be staying there again, too many roaches.
Stayed 2 nights in Feb 2024
Response from Ann Black on Feb 27, 2024
We appreciate you taking the time to provide us with such candid feedback on your stay. We are very sorry to hear that your stay did not meet expectations. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

2/10 Terrible

Franco

Traveled with family
Disliked: Staff & service, amenities
Not a good place, they have not the right attitude to help
Stayed 2 nights in Feb 2024
Response from Ann on Feb 15, 2024
We appreciate you taking the time to provide us with such candid feedback on your stay. We are very sorry to hear that your stay did not meet expectations. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is awesome 👍
This is a really great hotel. If you're looking to stay just a few days or a few weeks, the staff makes it simple and easy to extend your stay. The prices can't be beat, and the rooms are really nice as well. All of the staff are friendly and kind. It's a really great atmosphere also plenty of food places nearby.
Stayed 3 nights in Feb 2024
Response from GM on Feb 12, 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

6/10 Okay

Carmelo

Disliked: Staff & service
Water issues
The Hotel management has cut out the water due a repair for two consecutive days in a whole night.
Stayed 3 nights in Feb 2024
Response from GM on Feb 12, 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
No running water
I didn’t stay in the room. Checked In and walked out. The hotel had no water so it was unsafe to use. No water to use the bathrooms.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

2/10 Terrible

Tiffany

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

10/10 Excellent

Tamera, Waldorf

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property staff was attentive.
Stayed 1 night in Jan 2024
Response from GM on Feb 12, 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

2/10 Terrible

Nancy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst place I have ever stayed, cleanliness should be top priority in this place. As soon my partner and I walked into the elevator the smell and humidity is awful. Walking out of the elevator I felt like throwing up because of the smell on the hallway. I was expecting at least the room to be better and clean but was not even worse. We couldn’t even breathe properly. This hotel need a good upgrade not a safety environment to stay.
Stayed 1 night in Jan 2024
Response from Management on Jan 29, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been shared with our entire team as we continue to strive for improvement in all areas

10/10 Excellent

Emerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice , easy, convenient, comfortable.
Stayed 1 night in Jan 2024
Response from Management on Jan 29, 2024
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2/10 Terrible

Debra

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I was uncomfortable. Smell weed in the hallway and elevator. The bathroom was not clean and I had to kill 4 roaches. The staff was good and professional.
Stayed 2 nights in Jan 2024
Response from Management on Jan 25, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been shared with our entire team as we continue to strive for improvement in all areas.

6/10 Okay

Ashley

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on Jan 22, 2024
Thank you for your review. We are glad to hear that overall your experience was positive. We are disappointed to hear that there were some things that didn't meet your expectations during your stay. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

2/10 Terrible

Robert DeWaine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 22, 2024
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not up to par. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience! We are usually known for our great customer service and attention to detail in everything that we do.

4/10 Poor

Nkechi

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
The building and environment look good the front desk guy was helpful HOWEVER the room was so stuffy I felt I was going to choke to death with cigarette smoke the room stinks no fresh air. I DO NOT SMOKE i came to the hotel healthy I left sneezing and coughing.
Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

6/10 Okay

Bruce

Stayed 4 nights in Dec 2023
Response from General Manager on Jan 11, 2024
Good Evening Bruce,Thank you for staying at Woodspring Suites White Marsh. We appreciate your brand loyalty and apologize for failing to provide you with a stellar stay. We hope for the opportunity to host you in the future and wish you safe travels.

6/10 Okay

Meghan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Killed a roach in the bathroom. Smells like weed. But convenient walk to FedEx field and super nice staff. No ice (ice trays in freezer but they're empty) and vending machines were broken. Bed was not comfy and 1 pillow per person. Worked for the one night we needed to sleep before leaving at 5am. Best part was Ashley at the front desk who was able to check us in promptly and give us advice on where to eat before the game. If you aren't going for the game, it's not worth it. If you are, the location can't be beat. It was maybe a 20 minute walk.
Stayed 1 night in Jan 2024
Response from Management on Jan 10, 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a great experience
Immediately on entering lobby, there was strong smell of marijuana; stayed in elevator and into hallway of floor we stayed on. Found cut out hearts and fake flower petals on floor in several areas in room - left from previous occupants(?). Front desk wanted to charge $10 for clean sheets for us to put on the bed ourselves. The only reason for 2 instead of 1 star is the bed was comfortable and the hotel was close to where we were going.
Stayed 2 nights in Jan 2024
Response from Management on Jan 9, 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

2/10 Terrible

CORY

Traveled with group
Stayed 1 night in Jan 2024
Response from Management on Jan 9, 2024
We are very disappointed to hear that you found our service to be below your standards. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

10/10 Excellent

Adrianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Jan 2024
Response from Management on Jan 9, 2024
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4/10 Poor

Kari

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on Jan 9, 2024
We would like to offer our sincere apologizes for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

2/10 Terrible

Tasha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Jan 9, 2024
We are very disappointed to hear that you found our service to be below your standards. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

6/10 Okay

Penelope

Liked: Cleanliness, property conditions & facilities
Not sure if I will ever return.
When checking in my bill was $10 more than what I reserved it for due to an extra linens charge that I did not ask for and had it taken off. Also, I slept terribly due to the fact that a new mattress was desperately needed. I had to sleep at the bottom of the bed which really didn't help much either. I also had to kill a stink bug. I left after a whole weeks stay of not getting any quality sleep, otherwise it would have been a nice stay.
Stayed 7 nights in Dec 2023
Response from Management on Jan 9, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been shared with our entire team as we continue to strive for improvement in all areas. We do hope you give us another chance as we will definitely improve our services.

4/10 Poor

Nadine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miserable
1st of all from the lobby to my room there was a smell of Marijuana. In my room there was residue in a corner of a dog. The remote would not work and management said the hotel was full, so I couldn't change rooms. Iwas miserable and it seems there was a lot of loitering in the lobby.
Stayed 1 night in Dec 2023
Response from Management on Jan 9, 2024
We hope this note finds you well. We would like to offer our sincere apologizes for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

4/10 Poor

Paul

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Management on Jan 9, 2024
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not up to par. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience! We are usually known for our great customer service and attention to detail in everything that we do.

8/10 Good

Joshua

Stayed 7 nights in Dec 2023
Response from Management on Jan 8, 2024
Dear Joshua, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2/10 Terrible

Mitchell

Stayed 2 nights in Dec 2023
Response from Management on Jan 22, 2024
We hope this note finds you well. We would like to offer our sincere apologizes for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

2/10 Terrible

Kristie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t get checked in until almost 6pm. The floors in our room were filthy and had roaches. Checked out the next and got a room somewhere else. You definitely get what you pay for.
Stayed 2 nights in Dec 2023
Response from Management on Jan 8, 2024
We are very disappointed to hear that you found our service to be below your standards. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience! We are usually known for our great customer service and attention to detail in everything that we do.

2/10 Terrible

Sandy

Stayed 2 nights in Dec 2023
Response from GM on Feb 12, 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

8/10 Good

Carmelo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a good place to stay quiet and clean.
Stayed 2 nights in Dec 2023
Response from Management on Jan 2, 2024
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Management on Dec 27, 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

6/10 Okay

Sonnie

Traveled with family
Liked: Staff & service, amenities
Was very late when I checked in, had 3 roaches in the room but once i got rid of them I as able to rest, water gets hot and fridge is quite. Price was modest, Don’t know if I would repeat .
Stayed 1 night in Dec 2023
Response from Management on Dec 27, 2023
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not up to par. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

2/10 Terrible

Stephen

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Management on Dec 27, 2023
We would like to offer our sincere apologizes for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

2/10 Terrible

Tamara

Stayed 1 night in Dec 2023
Response from Management on Dec 27, 2023
We are very disappointed to hear that you found our service to be below your standards. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience! We are usually known for our great customer service and attention to detail in everything that we do.

6/10 Okay

Carmelo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good choice for traveling clean and accessible for the price and convinced.
Stayed 3 nights in Dec 2023
Response from Management on Dec 21, 2023
Dear Carmelo,Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Jada

Stayed 1 night in Dec 2023
Response from Management on Dec 18, 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

2/10 Terrible

Roberto

Stayed 1 night in Dec 2023
Response from Management on Dec 15, 2023
We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

4/10 Poor

April

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Management on Dec 11, 2023
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not up to par. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!

6/10 Okay

Nicole

Liked: Staff & service
Disliked: Cleanliness, room comfort
Cat Litter
Check in was awesome. Got to the floor where my room was. And it smelled like nothing but cat litter. The smell was super strong as soon as you come off the elevator the smell hits your nose. The room only has 2 pillows which was very thin. The best part was checking in and leaving this morning.
Stayed 1 night in Dec 2023
Response from Management on Dec 11, 2023
Thank you for your review. We are very pleased to hear that the staff was welcoming and accommodating and that you enjoyed the check in process. However, we are sorry to hear that you were not satisfied with your guest room. This has been communicated with our entire team as we work together to exceed all of our guest’s expectations. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience!