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Reviews of Royalton Hyderabad

4 out of 5
Royalton Hyderabad
5-9-208, Chirag Ali Lane, Chapel Road, Abids, Hyderabad, Telangana

Reviews

8.0

Very Good

Rating 10 - Excellent. 34 out of 92 reviews" "
Rating 8 - Good. 36 out of 92 reviews" "
Rating 6 - Okay. 13 out of 92 reviews" "
Rating 4 - Poor. 6 out of 92 reviews" "
Rating 2 - Terrible. 3 out of 92 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

5.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, room comfort
Going down in quality
Royalton used to be great place to stay. Current management is very non-customer oriented. Increasing in cost, decreasing in service. Breakfast buffet far fewer items now. Though minibar indicated as included in price, alas, no minibar. Have to beg for towels. At least the long-time staff members still friendly, albeit being restricted by current management in assisting the guests. I miss the old Royalton of even just three years ago.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Taxes collected by Hotels.com
I would like to call the attention of other customer to this. Please check on the taxes collected for the room. Hotels.com collected taxes for my room at a higher rate. The tax rate charged by hotels.com was at 18%. When I checked into the hotels I was told the government of India is charging a tax rate of 12% from the customers. When I asked the hotels to refund me my 6%, I was told that since I booked with hotels.com they cannot refund me my money. Hotels.com is responsible for this. Please see article link below confirming the rates were lowered. https://economictimes.indiatimes.com/industry/services/travel/tourism-ministry-plans-promotions-around-gst-rate-cut-for-hotels/articleshow/71404995.cms
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The curtains were all of mold. We requested to be changed to another room. It was a struggle to get it done. The person at the counter basically said, "That's how everything is at this place, there is nothing we can do" Finally got to another room, the cover-sheet was full of rice, seems like someone ate on it. Finally someone came and replaced them with new ones. Stay away from this place, unless you are okay with mold and dirty walls and moldy curtains. Good luck if you are asthmatic!
Stayed 2 nights in Aug 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay.
I have stayed here many times. It is my “go to” place in Hyderabad.
Stayed 2 nights in Apr 2019

8/10 Good

Khalid, Jordan

Liked: Staff & service
Good location ,clean and wide room i can come again to this hotel
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
I realy dont why its categorised as 4 stats hotel A lot of insects and mosquitoes Walls not clean with a lot of lines At my last day they moved to a smaller room saying they have reservations for big groups!! And they wanna compensate me wifh two hrs late check out on 2 pm !! I will never stay again or recommend to a friend When i checked in i asked the receptionist for upgrade if available or some extra amenities and he said sorry sir we need to follow up the reservation!! No bell boy at night yo help you with your luggage
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff with mild manners. Nice place with positive attitude. Lot of good stores are nearby. Busy with traffic, but room are quite and comfortable. Food is average, but good restaurants are nearby. I would stay again.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is well mannered, helping, and pleasing. Thanks Royalton.
Stayed 5 nights in Dec 2018

10/10 Excellent

Maviya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL!!!
it was a excellent hotel, they also gave me a free ROOM UPGRADE!!! WOW
Stayed 5 nights in Oct 2018
Response from Reservations Manager Hotel Royalton Hyderabad on Nov 1, 2018
Dear Guest, Greetings from Hotel Royalton -Hyderabad!!! Thank you for sharing your valuable feedback, Its inspiring to know your over all stay experience & comment on our facilities & services. Our Services will only improve, based on your feedback. Guest experience is our highest priority and it is always gratifying to receive such valuable comments. We look forward to welcoming you back for many more enriching moments at Hotel Royalton Hyderabad,

8/10 Good

Saurabh

Liked: Staff & service, room comfort
Stayed 1 night in May 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
I paid ahead of time to make sure it would be a comfortable 1 week stay but instead I walked into smoke soaked room, dirty sheets and allergies! Breakfast was not included and I had to pay extra for visiting guests also. All of it came as a surprise even after payin ahead of time. I will not recommend such cheap minded managers and hotel servers. Never again at this hotel.
Stayed 5 nights in May 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great hotel and staff. Have stayed there many times and will continue to do so.
Stayed 4 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good i had best experience and staff was awesome too
Stayed 5 nights in May 2018

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay with only one negative
Great staff who were very willing to help with whatever you needed. Breakfast each morning was good. Room was large and nicely furnished. The only negative of our stay was on our second night there was lots of very loud noise on the floor above us till 1-2am in the morning (we were on the 4th floor). This made it very difficult to sleep.
Stayed 2 nights in Jun 2017

8/10 Good

Kamal Nitin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Sanjeev

Liked: Cleanliness, property conditions & facilities, room comfort
The room was good but internet connection was very slow
Stayed 3 nights in May 2017

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Privilege rooms
Privilege rooms we saw were small and had very dirty windows. It seemed this did not matter to the hotel staff. We got an upgrade and the facility was fine. The breakfast was okay. The restaurant across has good tasting food.
Response from MANOJKUMAR on Apr 8, 2017
Dear Guest, First of all, let me extend my sincere apology for the inconvenience caused. We at Royalton Hotel ensure that all our esteemed guests are treated well with best of services and we are at toes to resolve any matter as it is never left unsolved. However, it is unfortunate that we could not meet up to your expectations. Nevertheless, I assure such kind of occurrences have never been a part of our service standards and is not taken for granted. Hence, we would like to serve you again with best of our hospitality. I am sure you would give us another chance to serve you better on your next visit. We assure to render best of services to make it worth memorable. Looking forward to your next visit very soon. MANOJKUMAR Manager Royalton Hyderabad Abids

10/10 Excellent

Puneet, Delhi india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for family, business and tourists.
Could not get much time to spend in the hotel. The stay was comfortable.
Response from MANOJ KUMAR on Apr 6, 2017
Dear Guest, Thank you for choosing to stay at Royalton Hotel, Hyderabad and sharing your constructive feedback. We strive to accommodate all of our guests and their needs and I am disappointed to know that at certain areas we couldn't meet your expectations. In spite of our best intentions, there are times when such un-desired situations take control, as it was a technical power break down which took time to get rectified. I would like to extend my sincere apologies for the inconvenience caused to you. Your valuable input will be used to correct our systems to ensure your next experience with us will be a positive one. The team and I look forward to the pleasure of welcoming you back and replace your bad experience with one that reflects our true standards. Thank you, Warm regards, MANOJ KUMAR Manager Royalton Hyderabad Abids

10/10 Excellent

mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Guest, Greetings from Royalton Hotel, Hyderabad!! Thank you for your kind comments which we have noted and will share with our associates. Appreciation from our guests is what helps all of us to work better each time. I am glad that you were able to experience the signature Royalton hospitality at our hotel. I hope you would give us a chance to serve you again. We look forward to welcoming you back. Regards MD.Jawed Ahmed General Manager Royalton Hyderabad Abids

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
I enjoy the Royalton. Have been there quite a few times.
Dear Guest, Greetings from Royalton Hotel, Hyderabad!! Thank you for your kind comments which we have noted and will share with our associates. Appreciation from our guests is what helps all of us to work better each time. I am glad that you were able to experience the signature Royalton hospitality at our hotel. I hope you would give us a chance to serve you again. We look forward to welcoming you back. Regards MD.Jawed Ahmed General Manager Royalton Hyderabad Abids

8/10 Good

Yashpal

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfactory, with areas of improvement
The room was quite good and the breakfast buffet was excellent. There was loud music being played till 12 30 in the night, which is really unexpected and disappointing.The TV does not have most of the channels. The location is not very good with the tiny roads filled with traffic. It is in the city center though, so good for travel. The service was satisfactory
Dear Guest Greeting from Royalton Hotel, Hyderabad. Thank you for taking the time to tell us about your experience at the Royalton Hyderabad Abids. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Royalton , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MD.Jawed Ahmed General Manager Royalton Hyderabad Abids

6/10 Okay

Vijay Kumar

Disliked: Cleanliness
Old style, OK OK types.
Old standard hotel. They asked me to pay upfront, my first time. House keeping staff very courteous, but not the front desk.
Dear Guest Greeting from Royalton Hotel, Hyderabad. Thank you for taking the time to tell us about your experience at the Royalton Hyderabad Abids. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Royalton , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MD.Jawed Ahmed General Manager Royalton Hyderabad Abids

4/10 Poor

Suketu

Disliked: Cleanliness, property conditions & facilities
It was not so good for following reasons 1) I had to sort out booking problems on X-Mas night while actually I should have been enjoying. 2) Hotel's Reservation staff was not very co-operative. Mr. Manoj was good but other than that, I had to fight for my rooms 3) While I paid for Privilege Room, I was given standard Room for One day and that After Fighting I was given Privilege Room. 4) Had to fight for my privileges and was given on last day's night. 5) Only Good Part : Mr. Kalyan Restaurant guy was good,
Response from General Manager on Feb 3, 2017
Dear Guest Greeting from Royalton Hotel, Hyderabad!!! We very much appreciate your comments regarding your stay at the Royalton Hyderabad Abids. It is always a pleasure to receive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mr Manoj Kumar Front Office Manager Royalton Hyderabad Abids

2/10 Terrible

Evy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was old. A/c was not working
We were very unhappy. The room was noisy from the worker cleaning at 3 am after the wedding party. Guest were talking on the entrance and lift lobby at 3 am. Even when told to reception nothing could be done. 3 nights in a row the noise from cleaning the ball room affected our sleep. Bath room glass door was damaged. There were cockroaches everywhere .

6/10 Okay

Verified traveler

Budget Choice
The price is low even for a 3 star hotel (although its listed as 4 star)

8/10 Good

mubeen, baltimore, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and convenient location for shoppi

8/10 Good

Verified traveler

Liked: Staff & service
Economic choice in Hyderabad
I got the rooms at a low rate, so I can't really complain about not meeting my expectations for 4 star hotel.

10/10 Excellent

Anand, chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel with courteous staff.Nice place to stay. Value for money.

6/10 Okay

Jawwad, Atlanta, Georgia USA

Liked: Cleanliness
Disliked: Staff & service
Good hotel for a reasonable price...
We booked 2 rooms for 2 nights. It seemed very few people had heard of this hotel. The check-in process was fairly quick. The complimentary breakfast each morning was really good. Some things that need improvements are bath towels (not enough and appeared to be really worn out)and room service (several items on their menu were not available).

8/10 Good

Sreeram Viswamani, Mumbai

Liked: Cleanliness, staff & service, room comfort
Clean, nice, comfortable rooms in the heart of Hyd
Awesome rooms, very comfortable. Highly recommended for business and leisure travelers. Staff is very friendly and helpful. Booked it when it was Mercure managed but found no service problem under Royalton. The glass door separating the wet and dry areas had gaps leading to wetting of the entire bathroom - this was provided as feedback to the receptive front desk. Hopefully, they will act on it.

8/10 Good

Michael Hughes, Marion, Arkansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything excellent. Shower doors not cleaned properly. The room boy tried very hard with the materials supplied to him. They need guidance on how to properly do this and the cleansers needed for that. Beside that, everything was great. The breakfast buffet each morning was tremendous with several different items each day. Sadly, they were very rigid about early check in and check out, even though I have stayed there several times before. Most hotels of this class show some flexibility, especially to repeat customers. All staff super friendly and very responsive. Good value for the money. Was concerned about the recent change of ownership (used to be Mercure) of this property. But everything being well maintained thus far. Will use again.

8/10 Good

Ghiyas Sharieff, Bengaluru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Bed, Fantastic Service, Breakfast to improve
Very good except for a disappointing breakfast.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is No Bar and internet speed is low though it mentions 2MBps.

8/10 Good

NJ Stationery, Mysore

Liked: Cleanliness, staff & service
Excellent Housekeeping
Good Breakfast arrangement, Upkeep of the room, Excellent Gym.Will stay again and recommend to friends in business circle.

10/10 Excellent

sunny, auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice hotel. My parents enjoyed the stay. Highly recommend.

8/10 Good

kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue at the hotel is there is no bar , as alcohol is not available

10/10 Excellent

Carlos, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pastor
Is very trust worthy

8/10 Good

manoj, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are clean and spacious. Would recomend the premier club room

8/10 Good

RanaF, Chicago

Liked: Staff & service, property conditions & facilities
Overall nice hotel with great staff.
Overall experience was pleasing but the staff made the stay excellent.

10/10 Excellent

hemant, Bangalore

Liked: Staff & service
good
I was charged for early check in though rooms were vacant and prior request was given other wise everything was good I would stay again here its a very good value for money if you are a business traveller

10/10 Excellent

nishant shah, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in class
Would love to go back again and again..

10/10 Excellent

prabakaran, coimbatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to all important historical places
Nice and clean rooms. Wide spread of break fast. Very friendly staff. Warm welcome by the staff. Nice buffet dinner. All important requirements for travel is available here.

8/10 Good

Sangita, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel near the city centre!
Writing this review based on the feedback of our parents (84+ years) for whom we had booked this hotel. They were travelling on their own and needed a good comfortable hotel and near the city too. Based on the reviews we decided upon this hotel and booked a Standard King size room. On arrival it was upgraded to a suite and we were quite pleased about it. The suite besides all the amenities had a leg massager too which can be greatly appreciated after a long day of sightseeing. The staff had been very helpful and courteous. Food was good and they liked it much, though they could have only a little being small eaters. Overall they enjoyed their stay at this hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

reijns, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, wifi not great though
Very please with the stay. Very comfortable, clean, good service and nice food in the restaurant. Only negative: I can't believe that they charge you for wifi in a 4-star hotel (I've stayed in many MUCH cheaper hotels where it was free). And then on top of that, the connection was pretty poor. But that is really the only negative.

8/10 Good

AD, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Bed
Excellent

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Retired couple, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Everything was impeccable. Only thing we missed was Scotscman bar, which was permanently closed and no other restaurant in the neighbourhood.