Desk, iron/ironing board, free cribs/infant beds, free WiFi

Reviews of Red Roof Inn Indianapolis East

2 out of 5
Red Roof Inn Indianapolis East
7314 E 21st Street, Indianapolis, IN

Reviews

6.2
Rating 10 - Excellent. 90 out of 436 reviews" "
Rating 8 - Good. 101 out of 436 reviews" "
Rating 6 - Okay. 77 out of 436 reviews" "
Rating 4 - Poor. 67 out of 436 reviews" "
Rating 2 - Terrible. 101 out of 436 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Darwin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on May 8, 2024
Dear Darwin, We at the RED ROOF INN INDIANAPOLIS EAST are thrilled to have earned your scoring of 8/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean rooms, smelled good. Nothing fancy. Quiet area. Lots of places to eat near by.
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on May 8, 2024
Dear Debra, It is so wonderful to see that we at the RED ROOF INN INDIANAPOLIS EAST were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our clean rooms, good smelling and quiet hotel and close convenience to eateries. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Rooms were clean, smelled good, nothing fancy. Lots of places to eat close by.
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on May 8, 2024
Dear Debra, It is so wonderful to see that we at the RED ROOF INN INDIANAPOLIS EAST were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our clean rooms, good smell and close convenience to eateries. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed with family, close drive to the State Fairgrounds.
Stayed 2 nights in Apr 2024
Response from Carla RediResponse Specialist on Apr 30, 2024
Dear Aprill,Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis East. We are happy that you and your family chose to stay with us as it was a close drive to the State Fairgrounds. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jon Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 17, 2024
Hello Jon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS EAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Recordo, Rediresponse Specialist on Apr 10, 2024
Hello Elizabeth, Thank you for taking a moment out of your busy day to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS EAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Kathy, chicago

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The cleaning crew is really letting the owner down. A half hour of proper cleaning in our room would easily add a star. The cleaners just swiffer the room pushing all the dirt to the edges. So all along the walls are filthy brown lines, hair and dirt. They don't wipe down the surfaces or headboards, so there are handprints everywhere. Also, simple things like hooking in the drape are left to the guest -- pure laziness. However the towels and bedding were clean, pillows plentiful, shampoo and a soap provided. A coffee pot, fridge and microwave really help. The HVAC unit worked well and we actually had a good night's sleep.
Stayed 1 night in Apr 2024
Response from Recordo, Rediresponse Specialist on Apr 10, 2024
Dear Kathy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Indianapolis East. I'm happy you were pleased with our clean towels, pillows, bed, and also our adequate toiletries. Please feel free to explore our room options to select the one that best suits your needs. However, you stated weren't satisfied with the cleanliness of our rooms and believe more can be done. Please know that Red Roof value your business and will take your feedback into consideration. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Okay

Brandon

Traveled with partner
Liked: Staff & service
Overall a great place on the cheaper end but the bed was very noisy and the TV only had picture and no sound but other than that I would recommend to anyone needing a hotel on the cheaper side.
Stayed 3 nights in Apr 2024
Response from Recordo, Rediresponse Specialist on Apr 9, 2024
Hey Brandon,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn Indianapolis East. I'm happy it was value for your money, however, you stated the our bed was too noisy, and the TV was faulted. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. Red Roof would love the chance to provide yo with a better experience.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Okay

Ramon

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Really old bed linens and towels
Stayed 3 nights in Feb 2024
Response from Tianna RediResponse Specialist on Feb 28, 2024
Dear Ramon,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Indianapolis East. It's great to see your stay prompted your 3/5 score. However, I am saddened to read that the towels and linens was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Porshia

They have bed bugs so I check out early
Response from Chirell RediResponse Specialist on Feb 21, 2024
Dear Porshia,I appreciate you sharing your feedback following your stay at the Red Roof Inn Indianapolis East. I was saddened to read that your stay fell short of your expectations due to the pest you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Chirell RediResponse Specialist

10/10 Excellent

Qwenton

Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Mar 24, 2024
Hello Qwenton, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS EAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Yvette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Night
The gentleman at the check in was so nice. He engaged with me explaining what I was signing. I requested a room on the same side of the office and he accommodated immediately. I chose the Red Roof as I know the brand and it fit my budget. The room was spotless and comfortable. Since the rooms are so nice, the only suggestion I would make is to update the outside of the building as well to complement the inside. I will definitely stay there again.
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on Jan 25, 2024
Dear Yvette,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN INDIANAPOLIS EAST. It's great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof we are happy to know that the staff who checked you in was nice, the room was spotless and all the positives that you highlighted. However, regarding your suggestion of an update on the outside of the building and as well to complement the inside. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Will

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Recordo Rediresponse Specialist on Jan 24, 2024
Hello Will, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis East and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

BARDIA

Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Jan 20, 2024
Thank you for taking a moment to leave a review, Bardia. The staff and I at the Red Roof Inn Indianapolis East were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

8/10 Good

Ann

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Jan 13, 2024
Hello Ann, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Indianapolis East appreciate your 8/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

10/10 Excellent

Larry

Feels safe in the area. Older facility but exceptionally clean.
Stayed 1 night in Dec 2023
Response from Devorine RediResponse Specialist on Dec 9, 2023
Hi Larry!Thank you so much for posting a review of our property. It's great to hear that you feel safe in our area and found our accommodations exceptionally clean. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Indianapolis East. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Michelle, Elizabeth

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Christine

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The sheets has stains & when brought to there attention we were told housekeeping was gone for the day & I could bring the sheet to them & then remake the bed myself - turns out they didn't have any clean fitted sheets & we had to use a flat sheet - later in the stay are toilet was clogged & we were told they would give us a plunger to take care of ourselves - awful customer service
Stayed 4 nights in Nov 2023
Response from Devorine RediResponse Specialist on Dec 5, 2023
Hi Christine,Thank you for your recent review of your stay. I was disheartened to read that the sheets had what appeared to be stains and the toilet was clogged. In addition to that you indicated the customer service was horrible. Please accept our apologies. To uphold our company's high standards, your honest remarks are appreciated and will be reviewed in an effort to have your concerns addressed and used as a coaching opportunity for staff moving forward as we strive to become the brand of choice. Thank you for choosing Red Roof Inn Indianapolis East. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Laura

Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on Dec 24, 2023
Hello Laura, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS EAST and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Elizabeth

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tianna RediResponse Specialist on Nov 22, 2023
Hello Elizabeth,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Indianapolis East appreciate your 6/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management RediResponse Specialist

2/10 Terrible

James

Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on Nov 24, 2023
Thank you for taking a moment to rate your experience, James. The staff at the RED ROOF INN INDIANAPOLIS EAST and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 Okay

Brian

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tianna RediResponse Specialist on Oct 25, 2023
Hello Brian,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Indianapolis East appreciate your 6/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

2/10 Terrible

Jaquenae

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on Oct 20, 2023
Hi Jaquenae,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Indianapolis East. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oniel Red Roof ManagementRediresponse Specialist

6/10 Okay

Raymond

Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Nov 5, 2023
Hello Raymond,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Indianapolis East appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management RediResponse Specialist

8/10 Good

Angela

Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on Oct 22, 2023
Dear Angela,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis East and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist

4/10 Poor

WAI KEI

Business traveler
Disliked: Cleanliness, property conditions & facilities
The environment is quite old, but oversell it’s fair for the price
Stayed 2 nights in Aug 2023
Response from Abigail RediResponse Specialist on Sep 22, 2023
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Indianapolis East. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Abigail RediResponse Specialist

6/10 Okay

Rachel

Traveled with pets
Towels and bedding could use a proper washing. Didn’t care for shopping carts with supplies and cardboard parked outside under the steps. Wouldn’t stay again.
Stayed 1 night in Aug 2023

6/10 Okay

Tammy

Traveled with partner
Disliked: Amenities, property conditions & facilities
Get new mattresses!! They are old and uncomfortable, and one of the beds in my room had major blood stains on it. Disgusting!!!

4/10 Poor

rodney

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Christian

Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on Sep 2, 2023
Hello Christian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS EAST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

8/10 Good

lanhao

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was good.
Stayed 1 night in Aug 2023
Response from Kerry-Lee RediResponse Specialist on Aug 12, 2023
Dear Ianhao, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN INDIANAPOLIS EAST. We appreciate your kind remark highlighting our good facilities. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Jalen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Kerry-Lee RediResponse Specialist on Aug 12, 2023
Dear Jalen, We at the RED ROOF INN INDIANAPOLIS EAST are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Guther

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2023
Response from Xao RediResponse Specialist on Aug 9, 2023
Thank you for sharing your 4/5 rating with us, Guther. Our staff at the Red Roof Inn Indianapolis East was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

2/10 Terrible

Kerry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close down
The room was dirty sheets pillows hair was everywhere I had to go to the dollar tree across the street and clean it my self I will never go back there
Stayed 2 nights in Jul 2023
Response from Tianna RediResponse Specialist on Jul 28, 2023
Hello Kerry,Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis East. You indicated that the uncleanliness of the sheets and room hindered your experience. It is our primary aim to provide you with a five-star experience and it is disheartening to hear that this is not the impression we left you with. Thanks to your feedback, we can continue to work on improving the quality of our services in order to provide our guests with an exceptional experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,TiannaRediResponse Specialist

8/10 Good

Chris

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the location. It was close to the expressway and an easy access to other points around town. But the parking lot and the building itself could use some attention. There are potholes out side and holes in the drywall inside. Our door didn't completely shut (it locked, and we felt safe enough) and the curtains didn't completely shut out the light coming inside. Many of the other hotels around this one looked in similar need of cosmetic work.
Stayed 2 nights in Jul 2023
Response from Xao RediResponse Specialist on Jul 12, 2023
The team at our Red Roof Inn Indianapolis East would like to thank you for sharing with us. We were pleased to see that we earned your 4/5 score and that you were fond of out location and its close proximity to the points of interest for your travels. However, you shared some downsides, such as the holes in the drywall and and that the curtains did not completely shut out the lights. In an effort to address your concerns, I have shared your comments with the property.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRediResponse Specialist

8/10 Good

Christine

Stayed 1 night in Jul 2023
Response from Chevanese RediResponse Specialist on Jul 8, 2023
Hello Christine,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis East and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 1 night during a cross country trip. Perfect for the price and convenience. Nice staff and clean room.
Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on Jul 7, 2023
Dear Sara, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN INDIANAPOLIS EAST. We appreciate your kind remark highlighting our perfect rates, nice staff and clean room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

6/10 Okay

Elgin

Stayed 3 nights in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jul 6, 2023
Dear Elgin, We at the RED ROOF INN INDIANAPOLIS EAST appreciate your scoring of 6/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problems with the room were that 1) the bathtub faucet leaked. 2) the card key didn't always work.
Stayed 2 nights in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 28, 2023
Dear Dave, Thank you for taking the time to tell us about your experience at the RED ROOF INN INDIANAPOLIS EAST I am sorry that your experience was less than ideal due to the leaking faucet in the bathroom and the faulty keycard. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee RediResponse Specialist

4/10 Poor

Virginia

Disliked: Staff & service, property conditions & facilities
There is a serious lack of amenities; no bath soap, hair conditioner, Kleenex, or wash cloths. The pillows were very hard. The person who checked me in was rude, acted as if I was interrupting his TV show. The person that checked me out was very pleasant. The advertisement of “free” breakfast consisted of coffee.
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 26, 2023
Dear Virginia, Thank you for your review and your scoring regarding your stay at the RED ROOF INN INDIANAPOLIS EAST . We are happy to hear the check out staff was pleasant. Our apologies for the lack of person amenities, the uncomfortable pillows and the unprofessional staff you indicated. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

DeWayne

Stayed 5 nights in Jun 2023
Response from Xao RediResponse Specialist on Jul 12, 2023
Hello DeWayne,Your review of the Red Roof Inn Indianapolis East was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRediResponse Specialist

8/10 Good

Yosuke

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special but good place to stay
Response from Gabrielle RediResponse Specialist on Jun 16, 2023
Thank you for taking the time to leave a review, Yosuke. Myself and the staff at the Red Roof Inn Indianapolis East appreciate your 4/5 score following your stay. I am happy that you had a good stay with us. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

10/10 Excellent

Crystal

Stayed 1 night in Jun 2023
Response from Gabrielle RediResponse Specialist on Jun 12, 2023
Thank you for taking a moment to leave a review, Crystal. Myself and the staff at the Red Roof Inn Indianapolis East appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, GabrielleRediResponse Specialist

8/10 Good

Sarah

Stayed 1 night in May 2023
Response from Recordo Rediresponse Specialist on Jun 22, 2023
Hello Sarah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS EAST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

4/10 Poor

Tuawillia

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Olivia RediResponse Specialist on May 28, 2023
Hello Tuawillia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS EAST and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 1 night in May 2023
Response from Kamaria RediResponse Specialist on May 24, 2023
Dear Ian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN INDIANAPOLIS EAST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay to be nice. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Kamaria RediResponse Specialist

8/10 Good

Amber

Stayed 3 nights in May 2023
Response from Oniel Rediresponse Specialist on May 14, 2023
Hello Amber,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the RED ROOF INN INDIANAPOLIS EAST. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

4/10 Poor

Jeff

Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Dannielle Rediresponse Specialist on Jun 6, 2023
Hello Jeff, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS EAST and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Ever
They did not have extra towels neither day we stayed. Also we booked a Double room but was told they were sold out and had to settle for a king. They only had 1 towel set in there and said they didn't have extra. Wth
Stayed 2 nights in Apr 2023
Response from Sashauna Red Roof Management on May 4, 2023
Dear Natasha,Thank you for taking the time to tell us about your stay at the Red Roof Inn Indianapolis East. I am sorry that your experience did not meet your expectations, prompting your 2/10 score. The situation you described regarding the quantity of towels not to your liking and the room type you booked not being available is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

David

Stayed 1 night in Apr 2023
Response from Sashauna Red Roof Management on May 12, 2023
Hello David,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Indianapolis East. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist