The cleaning crew is really letting the owner down. A half hour of proper cleaning in our room would easily add a star. The cleaners just swiffer the room pushing all the dirt to the edges. So all along the walls are filthy brown lines, hair and dirt. They don't wipe down the surfaces or headboards, so there are handprints everywhere. Also, simple things like hooking in the drape are left to the guest -- pure laziness. However the towels and bedding were clean, pillows plentiful, shampoo and a soap provided. A coffee pot, fridge and microwave really help. The HVAC unit worked well and we actually had a good night's sleep.