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Reviews of Best Western Plus Indianapolis North at Pyramids

3 out of 5
Best Western Plus Indianapolis North at Pyramids
9320 N Michigan Rd, Indianapolis, IN

Reviews

8.4

Very Good

Rating 10 - Excellent. 475 out of 1000 reviews" "
Rating 8 - Good. 330 out of 1000 reviews" "
Rating 6 - Okay. 111 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Lijie

Traveled with family
Liked: Cleanliness, staff & service, amenities
When we got in to our room, noticed hot water was dripping constantly from faucet in the tub. I tried to close but could not. On 2nd day, we could not open our room door. I ran back and forth 3 times to the front desk and finally was told the door scanner was running out of battery. Other things are very good, quiet and clean, high-speed WIFI, and plenty of parking space. Walkable to Costco, gas station, a very nice Korean BBQ/hot pot restaurant.
Stayed 2 nights in May 2024

10/10 Excellent

Darrian, Mobile

Liked: Staff & service
Stayed 3 nights in May 2024

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities
Old and poor condition
Stayed 2 nights in Apr 2024

8/10 Good

S

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean and the staff was polite and courteous. Breakfast service could have been better and faster as guests were always waiting for eggs/meat/hashbrowns/bread/cutlery/fruit. Coffee machine out of service so staff should have found a quicker solution. Better anticipation of peak time service/food preparation could be better.
Stayed 3 nights in Apr 2024

8/10 Good

shantel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean, comfortable room.
Stayed 1 night in Apr 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Margaressa

Stayed 3 nights in Apr 2024

8/10 Good

Renata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet, very nice staff. Perfect for my needs for this trip.
Stayed 2 nights in Apr 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed it
Stayed 1 night in Apr 2024

4/10 Poor

Lori, Troy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

shakia amani

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great value for the money! Optimal location being right off the highway and close to shops and eateries. The continental breakfast was standard, but good. However, they have not adopted individually wrapped items yet. The staff was pleasant and helpful. The lady that checked us in, didn’t explain all the amenities, but provided the information upon asking. All in all, I would stay here again.
Stayed 3 nights in Mar 2024

8/10 Good

Evan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The fan made a rattling noise.
Stayed 2 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Frenel

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean, breakfast was good. I have nothing bad to say about it.
Stayed 5 nights in Mar 2024

8/10 Good

Sherri

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lots of dining options close by. Friendly staff.
Stayed 2 nights in Feb 2024

2/10 Terrible

Lucie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely rude and not helpful.
Stayed 2 nights in Feb 2024

8/10 Good

ANDRE

Liked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Macdonald, Sacramento

I was not what I expected. It looked newer online but older when I got in my room.
Stayed 3 nights in Jan 2024

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Feb 2024

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Good price.
Stayed 1 night in Feb 2024

4/10 Poor

Jessie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not the best
Customer service was poor. There was often no one at the front desk and no call bell. The people we did have contact with were unfriendly and charged us a higher rate when a lower rate was available. The room was clean and comfortable but there was a plastic bag over the smoke detector, so I’m not sure that was safe or functional. There is also no streaming options on the TV so you’re stuck with whatever channels they have. There are a ton of hotels in the area, so if I were to come to this area again I would not stay here again.
Stayed 2 nights in Feb 2024

6/10 Okay

Luis

Stayed 1 night in Jan 2024

8/10 Good

Brenda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Fernando

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Chet

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Averil

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The property is dated. However, it was clean and the staff was helpful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tina

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Angela

Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jackie

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Todd

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
I will admit that I was a bit skeptical of what I would find given the low nightly rate offered for this hotel. Well, the skepticism was removed. I found virtually everything to be very nice, clean, and comfortable, exceeding my expectations. Even the breakfast, listed as "continental" was far more having a nice variety of choices. This was a bargain in my opinion.
Stayed 3 nights in Jan 2024

8/10 Good

herman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Room was clean and bed was comfortable. Breakfast is ok don’t expect too much. Bathroom fan making noise but can’t turn it off I only stay one night so I didn’t bother to switch room. Overall it’s ok
Stayed 1 night in Dec 2023

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2023

8/10 Good

Victoria

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Josh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

christopher, Huntersville

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Business traveler, Traveled with partner
Liked: Amenities
Simple check in and out. People at front desk really nice
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel! Nicely decorated and furnished. The staff was amazing! Always cleaning and keeping the property nice.
Stayed 2 nights in Dec 2023

6/10 Okay

Renee

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Good for the price
Hotel was ok. Needs a face lift to freshen up the appearance a bit. Our room did not have a hair dryer. We inquired about one on our first day's stay and was told they'd send one up. 2 days later, after a few more inquiries, we finally got the hair dryer in time to use it before checking out. Hotel was clean and the breakfast was good.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service
Room was a bit outdated but clean. Pillow case smelled clean and fresh. Big ten championship and everyone checking in early— girl at check was alone and handled it great. Didn’t get her name!
Stayed 1 night in Dec 2023