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Reviews of Clarion Inn & Suites Northwest

2.5 out of 5
Clarion Inn & Suites Northwest
7001 Corporate Dr, Indianapolis, IN

Reviews

7.6

Good

Rating 10 - Excellent. 141 out of 491 reviews" "
Rating 8 - Good. 185 out of 491 reviews" "
Rating 6 - Okay. 93 out of 491 reviews" "
Rating 4 - Poor. 42 out of 491 reviews" "
Rating 2 - Terrible. 30 out of 491 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Koramanti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

4/10 Poor

Greg

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Lots of wear and tear on the room: towel rack fell off when I touched it, shower curtain rod was so crooked that it couldn’t be closed and cleaning in the bathroom was not great. Noise and somebody smoking weed nearby made this stay one of the worst I’ve had in a while.
Stayed 1 night in Apr 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
Bedbugs nothing more to say

8/10 Good

Makita

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the pool was open
Stayed 1 night in Mar 2024

8/10 Good

Laffeyette

Stayed 1 night in Mar 2024

4/10 Poor

Tina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good customer service
Stayed 3 nights in Mar 2024

2/10 Terrible

Levi

Disliked: Cleanliness, staff & service, property conditions & facilities
Trashy
Stayed 1 night in Mar 2024

6/10 Okay

Wendy

Traveled with family
Our stay was just ok. I felt safe and the property was just a regular plain old hotel. It was a good value for what we paid. Pool was open and people were swimming in it. Tad chilly for me. Breakfast was eggs and sausage and waffles but the floor was so sticky I could barely walk across the room. The floor in our hotel room was sticky too that I didn’t even want to walk in my socks . Workers were pleasant and got the job done .
Stayed 2 nights in Mar 2024

2/10 Terrible

Leslie

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Our room had black mold very unacceptable especially when i paid for 2 rooms for 2 nights. Other than that the staff was nice and the second room did not have the same issue so need to clean hvac and areas around disinfect kill mold yuck

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in.
Stayed 1 night in Mar 2024

6/10 Okay

Jenny

Traveled with family
Disliked: Cleanliness
Bathroom was not very clean. Pretty outdated.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

percy

Stayed 1 night in Dec 2023

2/10 Terrible

Ashia

Stayed 2 nights in Dec 2023

2/10 Terrible

Isidro

Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Stayed 4 nights in Dec 2023

8/10 Good

Kevin J

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

charles

Stayed 2 nights in Nov 2023

6/10 Okay

Thomas

Business traveler, Traveled with partner
Shower had no curtain. Water pressure from shower head had a restricter in it. Room a/c fan was a bit loud and fan speed could not be changed.
Stayed 1 night in Nov 2023

2/10 Terrible

rrobin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
i booked room that was suppose to have little kitchette with microwave built in and sink and refreig but did not get the room i booked and i will never go back there and stay again
Stayed 2 nights in Oct 2023

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 2 nights in Oct 2023

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Hope

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Will NOT be staying again! I believe this was the dirtiest hotel I have ever stayed at! Walls had god knows what smeared in several spots. Bathroom was not clean! Shower curtain was ripped and again walls were covered in dirt! I normally would not write such a bad review but like I said this was the dirtiest place I have stayed. I knew I should have taken photos, I wish I did!
Stayed 2 nights in Oct 2023

8/10 Good

Kimberly

Stayed 1 night in Oct 2023

6/10 Okay

Kimi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room we were given smelled horrible. We eventually found a garbage can that wasn't emptied with dirty diapers. We were moved to a different room which had a joining room with some partiers that were up all night. Staff were not friendly, the one at check in didn’t even talk. The whole place had a smell to it and needs some updating. Overall experience wasn't the best so I wouldn't stay again but I've seen reviews that have stated otherwise so I'm not sure what others enjoyed.
Stayed 1 night in Sep 2023

6/10 Okay

Scott

Stayed 2 nights in Sep 2023

2/10 Terrible

Jose

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book somewhere else
While Check-in the lobby of the hotel stunk. Got our key card to the room and wouldn't work. Maintenance helped us to get in to our room. Said "it was normal, Its old locks just do it a couple times and it will work." Room stunks like mold, dirty pillow cases and headboard had smeared stains across. Bathroom had calcium build up in the tub and shower heads. Never unpacked and booked a different hotel and checked out with in 30 of checking in.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Waffles and cereal for breakfast, only had regular coffee. Beds were confy and nice sized room
Stayed 3 nights in Sep 2023

8/10 Good

Denny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again.
Stayed 1 night in Sep 2023

6/10 Okay

James

Stayed 1 night in Sep 2023

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff.
Stayed 2 nights in Sep 2023

6/10 Okay

Sameer, Verona

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Although amenities were there, quality was mediocre as might be expected at this line of hotels. Gym area was open to the pool area, so was humid and not comfortable to exercise. The hotel room itself had musty smell, so suspect there was recent water damage issue? Otherwise, it did seem clean. The breakfast was good with coffee, juices, mini-pancake maker, eggs and sausage as mainstays.
Stayed 2 nights in Aug 2023

8/10 Good

Heraclio, Cicero

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was not very friendly.
Stayed 1 night in Aug 2023

6/10 Okay

April

Stayed 2 nights in Aug 2023

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Elisabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s outdated for sure but overall clean. The swimming pool smelled more like perfume or something floral rather than chlorine but seemed clean.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

convenient And close to Eagle Creek Park
Just what we needed for a weekend getaway.
Stayed 2 nights in Jul 2023

4/10 Poor

Ian

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
TV didn’t work, no coffee, sketchy clientele and noisy parking lot. Comfy bed but not friendly and over priced, tired out property. Keep searching unless well under $100
Stayed 1 night in Jul 2023

10/10 Excellent

Amanda

Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Eh
You could tell the room was only bare minimum cleaned. There were brown marks on the wall by the toilet. A drink had splashed and dried on the headboard. The walls are scuffed and need painted. There are rust marks around the tub and floor. The fitted sheet had a big burn mark. Not sure things are maintained as they should be. It was hot in the hotel too.
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Stayed 1 night in May 2023

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Marti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ck in was easy, fast and staff very friendly. Gave us a list of restaurants. The room was very clean and bed was comfortable. I would definitely stay again.Thank you
Stayed 1 night in May 2023
Response from front desk on Jun 23, 2023
Hello we appreciate your time and positive review and we look forward to seeing you again. Thank you

8/10 Good

Lincoln

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Wayne

Stayed 1 night in May 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, pool cold
The hotel was fine for our needs. Room was very clean and comfortable. Pool was a little too cool, and it is not handicap accessible - only ladders to get into the pool, which is hard when you are older. Breakfast was a decent variety, including fried eggs and sausage, plus make-your-own waffles. Yogurt on Sunday but not Monday. Hall carpeting was stained. Main desk wasn't always manned.
Stayed 1 night in May 2023
Response from mariah on Jun 23, 2023
Hello thank you for taking the time out to leave us a review. We appreciate your feedback and take everything you say into consideration and we hope you will come back again soon.

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite room and clean
Stayed 1 night in May 2023

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to grab a room at short notice for a good price.
Stayed 1 night in Apr 2023

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023