Indoor pool
Check availability

Reviews of Comfort Suites near Indianapolis Airport

2.5 out of 5
Comfort Suites near Indianapolis Airport
2750 Fortune Circle West, Indianapolis, IN

Reviews

7.8

Good

Rating 10 - Excellent. 417 out of 1001 reviews" "
Rating 8 - Good. 268 out of 1001 reviews" "
Rating 6 - Okay. 162 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 80 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ravi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is remote and road to reach the place is not in good condition,
Stayed 1 night in May 2024
Response from rr on May 12, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

6/10 Okay

Claudette

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was great. The room was clean but the towels were stained and the pullout mattress was worn and stained as well.
Stayed 2 nights in May 2024
Response from rr on May 12, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Close to the place we where busting.
Stayed 2 nights in May 2024
Response from rr on May 12, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

8/10 Good

Hilary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
it was all i needed for a late arrival and early departure: good water pressure, comfortable bed, pleasant and helpful staff. could use a cosmetic makeover, but for me, no complaints.
Stayed 1 night in May 2024
Response from rr on May 12, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

8/10 Good

Norrissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
My kids went swimming they had a good time and I felt comfortable fur two days
Stayed 2 nights in Apr 2024
Response from rinku on May 12, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Darr

Stayed 1 night in Apr 2024

6/10 Okay

Nena

Stayed 1 night in Apr 2024
Response from rr on Apr 26, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Bradley

Disliked: Property conditions & facilities
We had two queen size beds and a pullout sofa. One of the queen beds was broken down into a v shape and the pull out bed had pee stains and smelled very badly of urine. Wont stay at comfort suites again.
Stayed 1 night in Apr 2024
Response from rr on Apr 22, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 Good

Ghader

Stayed 1 night in Apr 2024
Response from rr on May 12, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

6/10 Okay

Ralph Marvin

Traveled with partner
Location was with other hotels in the area. Convenient and affordable parking when doing park and fly. Shuttle takes time to pick you up from the Airport. Took them 1 hour to arrive after calling the hotel. The latest you can have a late check out is around 12pm, just an hour after the regular checking out time which is not worth paying the late check out fee. Tried this hotel as per recommendation from a friend. Overall, it was an average hotel, good if there's no other option around the area.
Stayed 1 night in Apr 2024
Response from rinku on Apr 16, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented out a room here because of its good price compared to others in the area. It did not disappoint. Getting to our room was easy, check in was a breeze, and the continental breakfast in the morning satisfied our appetite. Also, it was close enough to downtown Indiana and its suburbs as well.
Stayed 1 night in Apr 2024
Response from rinku on Apr 16, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

4/10 Poor

Whitney

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Property is nice in appearance but it seems that it’s being run as cheaply as possible. Only one employee was handling the entire hotel when we checked in the the evening (we waited at an empty front desk for 10 minutes - while several other customers came and then gave up and left - before we could check in). She was very nice but the hotel was obviously extremely understaffed. The room was not filthy but not super clean either (everyone in the family woke up with stuffy noses, I assume from the dust because we were all fine soon after we left). There were only 2 bath towels in a room that sleeps 5, and when we requested more towels we were told the hotel was out of towels (which turned out to be a real issue when our toddler started throwing up in the night!). Tried to use the laundry facility in the hotel and the drier didn’t work properly so we ended up having to find a laundromat. The hotel is not horrible but I would definitely not stay there again due to how cheaply it is being run- it shows in the service, the cleanliness, and the strange lack of towels.
Stayed 1 night in Apr 2024
Response from rr on Apr 11, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Rebecca

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from rinku on Apr 9, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Emily

Stayed 1 night in Apr 2024
Response from rinku on Apr 30, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

4/10 Poor

Thomas

Stayed 1 night in Apr 2024
Response from rr on Apr 26, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 Good

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk employee was very accommodating. Room is clean and price is reasonable
Stayed 1 night in Apr 2024
Response from rr on Apr 4, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

4/10 Poor

Amanda

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from rinku on Apr 1, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Georgina

Liked: Amenities
People were welcoming
Stayed 2 nights in Mar 2024
Response from rinku on Apr 1, 2024
Thank you for your review, we really appreciate your business with us. We will work towards a better hospitality performance from our end. Looking forward to seeing your again

4/10 Poor

Becky

Sofa bed was not suitable for use, pool was cold. Staff was nice
Stayed 2 nights in Mar 2024
Response from rinku on Apr 1, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

P David, Pierceton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BOB on Mar 27, 2024
Thank you for your business, we will work towards fixing these issues for the future and improve your experience. Looking forward to seeing you again

2/10 Terrible

Guadalupe

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy and very dirty
Stayed 1 night in Mar 2024
Response from rinku on Mar 26, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from rinku on Mar 26, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

sandi

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our bathroom had no running water for the sink! The shower dripped all night and we couldn’t get it to stop! Bathtub dirty, moldy and rusty! The refrigerator didn’t work!!! For what we paid to stay one night was very disappointing!!
Stayed 1 night in Mar 2024
Response from RR on Mar 19, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

4/10 Poor

Kurt

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs a good deep clean, pool was freezing, sauna did not work. Limited towels. Food was not good.
Stayed 2 nights in Mar 2024
Response from RR on Mar 19, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Ashley

Traveled with family
I never even got to stay when I checked in my room wouldn't unlock and they had no other rooms available
Stayed 1 night in Mar 2024
Response from RR on Mar 19, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Mason

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t ready for me 2 hours after check in. The pool water was ice cold. The sauna was out of order.
Stayed 1 night in Mar 2024
Response from RR on Mar 19, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from RR on Mar 19, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

2/10 Terrible

Emily

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse comfort inn I have ever stayed in. First room had blood on the bed so I requested to be moved, second room had guacamole on the bed. Place was so dirty, and the staff didn’t care.
Stayed 2 nights in Mar 2024
Response from RR on Mar 19, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Dave

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to check in after 3 was told there is no rooms ready and not sure if we xould have our room due to being over booked
Stayed 1 night in Mar 2024
Response from RR on Mar 19, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 Good

Thandar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 2 nights in Mar 2024
Response from RR on Mar 19, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

6/10 Okay

James

Business traveler
Ok place to stay
Stayed 2 nights in Feb 2024
Response from rr on Mar 5, 2024
Valued guest, Thank you for your candid feedback! I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to our neighborhood!

10/10 Excellent

Kimberlyy

Stayed 1 night in Mar 2024
Response from rinku on Mar 26, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from rr on Mar 5, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. I have passed along the concern of the outdoor locks being finnicky to our maintenance team. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from rr on Mar 5, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. I have passed along the concern of the outdoor locks being finnicky to our maintenance team. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from RR on Feb 27, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

8/10 Good

Saleh

Traveled with family
Liked: Amenities, property conditions & facilities
Close to the airport and quiet
Stayed 2 nights in Feb 2024
Response from RR on Feb 23, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

8/10 Good

Lesley, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Prompt shuttle to the airport, although the van needs new shocks.
Stayed 1 night in Feb 2024
Response from rr on Feb 8, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from RR on Feb 8, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast, liked the waffles. Close to the airport....................................................
Stayed 1 night in Jan 2024
Response from rr on Feb 6, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It nice and quiet , my kids went to the pool and was able to swim with no issues.
Stayed 2 nights in Feb 2024
Response from rr on Feb 6, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RR on Feb 4, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RR on Feb 4, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Derrick, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RR on Feb 4, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

6/10 Okay

sarah

Stayed 2 nights in Jan 2024
Response from rr on Jan 31, 2024
I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

6/10 Okay

Ron

Business traveler
Liked: Cleanliness, staff & service, amenities
The room was good but breakfast was disappointing.
Stayed 5 nights in Jan 2024
Response from rr on Jan 31, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Jeannet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from rr on Jan 23, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

4/10 Poor

Christine

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs to remodel and update. Really old rooms. Phone lines in rooms do not work. Couldn't even call front desk. Had to use my cell phone to call front desk.
Stayed 2 nights in Jan 2024
Response from rr on Jan 23, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

10/10 Excellent

April

Stayed 2 nights in Dec 2023
Response from rr on Jan 23, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

6/10 Okay

Uk

Traveled with family
Liked: Amenities
Not much choice in places to eat nearby without a car. Aside from that, this hotel was satisfactory. OK for staying overnight waiting for a flight.
Stayed 1 night in Jan 2024
Response from r on Jan 15, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from r on Jan 15, 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay.