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Reviews of Embassy Suites by Hilton Indianapolis Downtown

3.5 out of 5
Embassy Suites by Hilton Indianapolis Downtown
110 West Washington Street, Indianapolis, IN

Reviews

8.4

Very Good

Rating 10 - Excellent. 531 out of 1003 reviews" "
Rating 8 - Good. 236 out of 1003 reviews" "
Rating 6 - Okay. 119 out of 1003 reviews" "
Rating 4 - Poor. 63 out of 1003 reviews" "
Rating 2 - Terrible. 54 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Noah

Liked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Beverly

Traveled with partner
Disliked: Amenities, property conditions & facilities
No Valet, parking garage attached is a joke! Stood in line for 45 minutes just to get checked in. It was past 4pm and rooms were still not available for that days check-ins.
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Beverly,Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced with the parking garage. However, please know that it is owned by a third party. We also understand the frustration you felt due to the wait time for your room, and we will work diligently to ensure smoother processes in the future. Your patience is greatly appreciated, and our team hopes to have the opportunity to welcome you back for a more seamless stay.Sincerely,Michael KauffeldGeneral Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Showers worked great quick checkin on a full day
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Hello Matthew,It was a pleasure to have you stay with us at Embassy Suites by Hilton Indianapolis Downtown. We are thrilled that you thoroughly enjoyed your stay and hope to see you again soon!Sincerely,Michael KauffeldGeneral Manager

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Happy hour snacks were lacking
Stayed 2 nights in May 2024
Response from General Manager on May 7, 2024
Hello Heather,Thank you for allowing Embassy Suites by Hilton Indianapolis Downtown to host your recent stay. While we're grateful for your rating, we're sorry to hear you were disappointed with the Happy Hour snacks available. Your feedback is essential and allows us to continually review guest satisfaction and where we could be doing even better. We're grateful for your comments, and we hope to exceed your expectations the next time you're in the area.Sincerely,Michael KauffeldGeneral Manager

8/10 Good

Carolyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It's located inside another building and hard to find from the street, but once inside it's huge! The suites are very comfortable and the bed was one of the most comfortable I've ever slept in. Tons of closet and drawer space. Maid service was spotty - skipped me one day, took the used towels but didn't replace them the second day, third day was fine. Great breakfast with omelette station was a highlight.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Carolyn,Thank you for staying at Embassy Suites by Hilton Indianapolis Downtown. We know it can be difficult to find our hotel but we have just updated our outdoor street signage, so it should make things a little easier. We are glad you found your accommodations to be very comfortable. We will address your report with our housekeeping staff. We look forward to seeing you again.Sincerely,Michael KauffeldGeneral Manager

10/10 Excellent

Fredresha

Great service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Hi Fredresha,Thank you for staying with us at Embassy Suites by Hilton Indianapolis Downtown. We're glad you enjoyed our top-notch hospitality, and we hope to see you again soon for another five-star experience!Sincerely,Michael KauffeldGeneral Manager

10/10 Excellent

Jacob

Stayed 1 night in Mar 2024

10/10 Excellent

doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the Eclipse. The hotel was awesome and room was nice, updated and clean. Hotel situated in great area and everything is within walking distance. It was a great stay and will return.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Doug,Thank you for choosing to stay at Embassy Suites by Hilton Indianapolis Downtown! We're thrilled you had an excellent experience and enjoyed our updated, clean rooms. Our prime location, with everything within walking distance, is indeed one of our standout features. We're delighted to have met your expectations and can't wait to welcome you back for another great stay!Sincerely,Michael KauffeldGeneral Manager

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were friendly and very good at their job.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Good Morning Vicki,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you! Thank you for your perfect rating, and we hope you return to Embassy Suites by Hilton Indianapolis Downtown soon.Sincerely,Michael KauffeldGeneral Manager

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how the room was set up.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Hey Micheal,Thanks so much for the five-star review of Embassy Suites by Hilton Indianapolis Downtown. We're pleased to hear you enjoyed our comfortable and spacious room offerings, and hope you'll stay with us again soon!Sincerely,Michael KauffeldGeneral Manager

10/10 Excellent

Karen, Saint Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Mar 27, 2024
Hi, Karen! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back for another enjoyable stay at the Embassy Suites Indianapolis Downtown again soon.

6/10 Okay

Heather

Traveled with family
Liked: Amenities
Disliked: Cleanliness
The room wasn’t the cleanest when we arrived. They did a better job cleaning after our first night. Breakfast was really good. Parking was convenient and the front entrance was clean and was covered so weather was not an issue.
Stayed 2 nights in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Mar 18, 2024
Hi, Heather. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and that our complimentary breakfast left a lasting impression. We apologize for the inconvenience you experienced with the cleanliness of your suite when you first arrived, and we will share your feedback internally to improve. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

4/10 Poor

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Mar 19, 2024
Hi, Mary. Thank you for taking the time to leave us a review. We are saddened to hear that you were not pleased with your recent stay. We aim to provide an excellent guest experience, and we apologize that we missed the mark. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown for an improved stay.

6/10 Okay

Katie

Stayed 1 night in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Mar 18, 2024
Hi, Katie. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us, but your score lets us know we can do better. We hope we have the opportunity to welcome you back for an improved experience at the Embassy Suites Indianapolis Downtown!

10/10 Excellent

Erin

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location to stay at for the event we had that day. The only hiccup we had was we had to leave so early the doors to the sky bridge were locked but after that the day went smoothly and we were able to get from our event back to the hotel without a hitch.
Stayed 1 night in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Mar 18, 2024
Hi, Erin! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

10/10 Excellent

kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, hotel was clean, breakfast was good
Stayed 1 night in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Mar 12, 2024
Hi, Kevin! Thank you for taking the time to leave us a review We are so pleased to know that you enjoyed your recent stay with us and that we left a lasting impression. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

10/10 Excellent

Mallory, Frankfort

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were really comfortable and room was really clean
Stayed 1 night in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Mar 5, 2024
Hi, Mallory. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your stay with us and that our guest suites met your expectations. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

6/10 Okay

Mark

Traveled with family and small children
Disliked: Property conditions & facilities
At the time there was a lot of construction at and around the property making it less than ideal when you have little kids with you.
Stayed 1 night in Mar 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Mar 5, 2024
Hi, Mark. Thank you for taking the time to leave us a review. We apologize for the inconvenience you experienced due to the construction taking place at our property. This is certainly not how we want you to remember your experience. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown once renovations are complete for an improved stay.

10/10 Excellent

Vanessa

Stayed 1 night in Feb 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Mar 27, 2024
Hi, Vanessa! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back for another enjoyable stay at the Embassy Suites Indianapolis Downtown again soon.

4/10 Poor

Jeffery

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The parking garage is horrible, to tight. Our room was not cleaned by housekeeping for 2 days, the Manager Tom was supposed to return my phone call and as of 02/26/2024 has not returned.
Stayed 3 nights in Feb 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Mar 5, 2024
Hi, Jeffery. Thank you for taking the time to leave us a review. We apologize for the inconveniences you experienced during your stay with us. This is certainly not how we want you to remember your experience and we will look into this internally. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown in the future for an improved stay.

10/10 Excellent

Jacob, Lafayette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Feb 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Feb 13, 2024
Hi, Jacob! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

6/10 Okay

LARRY

Liked: Cleanliness, staff & service
With several large events in town they had only two elevators working. This was a huge inconvenience.
Stayed 2 nights in Feb 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Feb 7, 2024
Hi, Larry. Thank you for taking the time to leave us a review. We are extremely disheartened to hear your stay fell short of your expectations concerning the elevators not functioning due to renovations taking place in the hotel. This is certainly not how we would like you to remember your stay experience to be. We hope we can welcome you back for another stay at the Embassy Suites Indianapolis Downtown again once renovations are complete.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Feb 7, 2024
Hi, Jeffrey. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Feb 5, 2024
Hello and thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and that you had a 10-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again in the near future.

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great all around
Stayed 1 night in Feb 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Feb 5, 2024
Hi, Emily. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and that you had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown Indy Hotel
We always stay at the Embassy Suites Downtown Indy. We enjoy the rooms, the free breakfast, the friendly staff, and the location for our visiting plans.
Stayed 1 night in Jan 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 30, 2024
Hello and thank you for taking the time to leave us a review! We are so pleased to know that you enjoyed your recent stay with us. We take pride in providing an excellent guest experience, and we're proud that our guest suites, free breakfast, hospitable team and prime downtown location all left a lasting impression. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

6/10 Okay

Jason

Business traveler, Traveled with partner
Convenient to many downtown locations. No hot water on morning.
Stayed 4 nights in Jan 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 30, 2024
Hi, Jason. Thank you for taking the time to leave us a review. We are saddened to hear that you did not enjoy your recent stay with us and for the inconvenience you experienced with the lack of hot water. We hope we can welcome you back to the Embassy Suites Indianapolis Downtown for an improved stay.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 30, 2024
Hi, Brian! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suite Indianapolis Downtown again soon.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, room comfort
Broken door handle
Broken handle on bathroom door. Walls a little dirty. Bed is super comfortable and overall cleanliness of room was good.
Stayed 1 night in Jan 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 30, 2024
Hi, Samuel. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your overall stay with us and apologize for the inconveniences you unfortunately experienced. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown again in the near future.

10/10 Excellent

Dawn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 30, 2024
Hi, Dawn! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

2/10 Terrible

Haley

Traveled with family
Disliked: Amenities
There aren’t good signs telling you where to park. Once you park, there aren’t enough signs telling you where to go to get to the Embassy hotel. The construction is everywhere and an employee made a comment that I needed to go in another door because I was letting cold air in. The front desk staff was unfriendly. I paid a lot of money for one night and breakfast didn’t even begin until an hour after I had to leave. So $240 to sleep. $45 to park. People do have to be places early on the weekends too and need breakfast. Never again!!!
Stayed 1 night in Jan 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 22, 2024
Hi Haley - We're sorry to hear that you had difficulty finding parking and that your experience with our front desk fell short of your expectations. Rest assured, we take all concerns seriously and are looking into the issues you mentioned. We hope to have the chance to welcome you back and provide you with a more enjoyable experience.

10/10 Excellent

Sherry

Traveled with family
Liked: Amenities
Great Staff
Stayed 1 night in Jan 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 16, 2024
Hi, Sherry! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and that our hospitable team left a lasting impression. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again in the future.

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 16, 2024
Hi, Sara! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 8, 2024
Hi, Lisa! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excellent

Jules

Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 22, 2024
Hi, Jules! Thank you for taking the time to leave us a review. We are beyond pleased to know that you enjoyed your recent stay with us and that you had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excellent

NATHANIEL

Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Feb 5, 2024
Hi, Nathaniel. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and that you had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Feb 5, 2024
Hi, Nicholas. Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay and that you had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

8/10 Good

Randy

Liked: Cleanliness, staff & service
Nice hotel but under some major exterior reservation that makes parking and access a little unusual.
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 4, 2024
Hi, Randy. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and apologize for any inconvenience you might have experienced due to the renovations taking place. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We slept well
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 4, 2024
Hi, Roger. Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

8/10 Good

chris

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 4, 2024
Hi, Chris! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us. We appreciate you choosing to stay at Conrad Indianapolis and we hope to welcome you back in the near future.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
All staffs were very friendly and helpful. We enjoyed the pool and jacuzzi a lot.
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 4, 2024
Hello and thank you for taking the time to leave us a review! We are so pleased to know that you enjoyed your recent stay with us. We're proud that our fantastic customer service, indoor pool and jacuzzi left a lasting impression. We appreciate you choosing to stay with us, and we look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

2/10 Terrible

Gene

Disliked: Cleanliness, amenities, property conditions & facilities
While I understand they are working in a remodel of the entrance, there’s no excuse for the poor organization and explanation for the arriving guests. To get to the lobby, you are expected to use a service elevator which quit working sometime during the night. The check-in staff did not offer any parking advice or options, leaving it up to you what to do with your vehicle. They just didn’t care. Having to use stairs to get from the lobby to the front doors wouldn’t be so bad, except for the grimy hand rails. Also, you can plainly see the escalators which are out of service. They should have just closed this place for the remodel.
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 4, 2024
Hi, Gene. Thank you for leaving us your feedback. We truly apologize for the inconveniences you experienced during your recent stay with us. Providing an excellent guest experience is our top priority and we apologize we missed the mark. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown once renovations are complete for an improved stay.

6/10 Okay

Jeff

Traveled with family
Disliked: Staff & service, property conditions & facilities
Embassy Suites is under construction.
This has been a family tradition to stay the Embassy Suites downtown for Christmas. 17 of us get 3 or 4 rooms. Enjoy the surroundings. This time not so much. I know the place is old, and needs lots of work. Most of the main floor is under construction and off limits. I wish the Embassy Suites well, we've had many great times there. But the renovation needs to wrap up and the whole Claypool Court Retail area is a bit distressed. It's going to be a long journey.
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 4, 2024
Hi, Jeff. Thank you for taking the time to leave us a review and for choosing to stay with us. We truly apologize for any inconvenience you and your family experienced due to the renovations taking place. We are implementing these changes now to provide a better guest experience. We hope we have the pleasure of welcoming you all back to the Embassy Suites Indianapolis Downtown once renovations are complete.

8/10 Good

Tony

Traveled with partner
Liked: Cleanliness, staff & service
Entrance is being renovated. Breakfast was cold both mornings.
Stayed 2 nights in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 4, 2024
Hi, Tony. Thank you for taking the time to leave us a review. While we are pleased to know that you enjoyed your overall stay, we apologize for the inconveniences you encountered during your stay. This is certainly not how we would like you to remember your stay experience to be. We hope we have the opportunity to welcome you back to the Embassy Suites Indianapolis Downtown once renovations are complete for an improved stay.

10/10 Excellent

Victor

Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 4, 2024
Hi, Victor! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

2/10 Terrible

Pavel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many Better Options than Embassy Suites
Possibly the worst stay I’ve had anywhere. When we arrived, we had no clue how to go inside the hotel as there was renovation/construction occurring. Finally after 10-15 mins walking through the hotel we finally found the lobby. We got our keys and headed to our room. Once inside our room, I realized it didn’t match at all with the pictures from Hotels.com. I had specifically picked out a hotel room where there were pictures of a balcony and paid a good chunk of money for it. I went and checked with the guy working at the front desk and he confirmed that we had gotten a completely different room somehow. No assistance or help either from the front desk. It seems as though Embassy Suites purposely uses pictures of higher end rooms in all their “suites” to dupe people into reserving. On top of that, this was just a slight step above a bad motel. Very loud outside your door. I’ve stayed in several places around Indy - this was easily the worst. Could’ve stayed at a much better place for two nights but instead I threw away my money on this place for one night. The only positive about this place was its location.
Stayed 1 night in Nov 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Jan 9, 2024
Hi Pavel - We're sorry to hear that you had difficulty navigating our property during our renovation and that your experience with your suite and our front desk fell short of your expectations. We understand that this could cause frustrations. Rest assured, we take all concerns seriously and are looking into the issues you mentioned. We hope to have the chance to welcome you back to the Embassy Suites Indianapolis Downtown and provide you with a more enjoyable stay.

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Dec 18, 2023
Hi, Amanda! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again soon!

10/10 Excellent

Carla

Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Dec 18, 2023
Hi, Carla! Thank you for taking the time to leave us a review. We are so pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We look forward to welcoming you back to the Embassy Suites Indianapolis Downtown again in the future.

8/10 Good

Valeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great, could improve on breakfast quality
There was construction, but they did mention that at booking. What we were disappointed was the breakfast did not compare to other Embassy Suites we have stayed in the past. Omlet was good, but rest was equivelent to a hampton inn. Rest of the stay was great.
Stayed 1 night in Dec 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Dec 18, 2023
Hi, Valeri! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us. Providing an excellent guest experience is our top priority, and we apologize that we missed the mark when it came to breakfast. We will share your feedback internally so that we can improve. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.

10/10 Excellent

Alvaro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Oct 2023
Response from Embassy Suites by Hilton Indianapolis Downtown on Dec 8, 2023
Hi, Alvaro! Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your recent stay with us and had a 5-star experience. We hope we have the pleasure of welcoming you back to the Embassy Suites Indianapolis Downtown again soon.