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Reviews of Hilton Garden Inn Indianapolis/Carmel

3 out of 5
Hilton Garden Inn Indianapolis/Carmel
13090 Pennsylvania Street, Carmel, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1000 reviews" "
Rating 8 - Good. 281 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Venice

Business traveler
Disliked: Property conditions & facilities
Dirty carpet, bathroom had hair left over from the last guest, generally not clean.
Stayed 1 night in Apr 2024
Response from Jessica on Apr 29, 2024
I am so very sorry to hear about the cleanliness of your guest room, that is not a complaint we get often. We have our guest room carpets professionally clean, as a matter of fact they were done today! I wish you would have let us know during your stay about your dissatistfaction. I do hope the next time your travels bring you to Carmel you will choose to stay with us again.

10/10 Excellent

John

Traveled with partner
Liked: Property conditions & facilities
Well cared for, hospitable staff. Fabulous breakfast
Stayed 1 night in Apr 2024
Response from Jessica on Apr 29, 2024
John,Thank you so very much for your kind review. I can’t wait to share it with our staff. We look forward to hosting you again soon.

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice HGI, spacious, convenient, very friendly and helpful staff. Decent breakfast.
Stayed 2 nights in Apr 2024
Response from jl on Apr 18, 2024
Thank you so much for your wonderful feedback. We hope to see you again in the near future. Best Regards, Jeff Lewis, General Manager

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are the stars here starting with the front desk check-in.
Stayed 1 night in Apr 2024
Response from jl on Apr 18, 2024
Thank you for the 5 rating! We appreciate your business and hope to see you again soon. Best Regards, Jeff Lewis, General Manager

10/10 Excellent

Bryant

Liked: Cleanliness, amenities, property conditions & facilities
Check-in was easy. Frontdesk staff was polite and courteous. I would stay again.
Stayed 1 night in Apr 2024
Response from jl on Apr 8, 2024
Thank you for your review and positive feedback. We hope to see you again in the near future. Best Regards, Jeff Lewis, General Manager

8/10 Good

Carly, Oak Creek

Traveled with family and small children
Room was clean. The staff was very friendly. Pool was very small but we had it to ourselves.
Stayed 1 night in Mar 2024
Response from jl on Mar 26, 2024
Thank you for your review and feedback. We hope to see you on your next trip to Carmel. Kind Regards, Jeff Lewis, General Manager

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for seeing a show at the palladium.
Stayed 1 night in Mar 2024
Response from jl on Mar 25, 2024
Thank you for the 5 rating. Great to see you enjoyed the Palladium and our location. Best Regards, Jeff Lewis, General Manager

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jl on Mar 25, 2024
Thanks for the 5 rating! We hope to see you again soon. Best Regards, Jeff Lewis, General Manager

8/10 Good

Jacob

Traveled with group, Business traveler, Traveled with pets
Nice clean room The bad they charge 15 for breakfast after paying $180 for a room
Stayed 1 night in Mar 2024
Response from jl on Mar 25, 2024
Thank you for taking the time to write a review. Your feedback is important to us. Yes, all Hilton Garden Inn's charge for breakfast in their restaurants. Kind Regards, Jeff Lewis, General Manager

8/10 Good

Brandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet, I liked the lobby area. The only thing we didn't like was didn't get a chance to enjoy hot tub and pool because everyone lets their kids run wild and it was always full.
Stayed 2 nights in Feb 2024
Response from jl on Mar 25, 2024
Thank you for your review. We appreciate your feedback. Kind Regards, Jeff Lewis, General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Feb 2024
Response from Jessica on Feb 26, 2024
James! Thank you for taking the time to review our hotel! We are glad you enjoyed your stay and hope to see you again soon.

4/10 Poor

Ruquaiya

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilet was not cleaned. Bathtub looked unsanitary. Dirty towels given.
Stayed 1 night in Feb 2024
Response from Jessica on Feb 22, 2024
Thank you for taking the time to review our hotel. I am sorry that you were not satisfied. We have taken care of the problem in person, and again I am so very sorry.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent
Stayed 3 nights in Dec 2023
Response from Jessica on Feb 9, 2024
James, Thank you so much for taking your time to review our hotel. We love that you found our staff to be excellent. We look forward to welcoming you back the next time you are in the Carmel area.

10/10 Excellent

Janell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jessica on Feb 9, 2024
Janell, Thank you so much for taking the time to review our hotel. We look forward to having you as our guest again soon.

10/10 Excellent

Debrah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional and very friendly. The room was cozy and comfy. I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Jessica on Feb 9, 2024
Debrah, Thank you for taking the time to review our hotel. I am thrilled that you found our staff professional and friendly. We look forward to to having you stay with us again soon.

10/10 Excellent

Suzy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica on Jan 22, 2024
Suzy, Thank you for taking the time to review our hotel. We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back the next time your travels bring you back to the Carmel area.

4/10 Poor

Hillary

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Jessica on Jan 9, 2024
Hillary, We are so very sorry that you did not enjoy your stay with us. This is not typical of our hotel, and hope that you will give us a second chance the next time your travels bring you to the Carmel area.

10/10 Excellent

Teresa

Stayed 1 night in Jan 2024
Response from Jessica on Jan 9, 2024
Teresa, Thank you for taking the time to review our hotel. We hope to see you again soon!

10/10 Excellent

Joseph M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica on Jan 9, 2024
Joseph, Thank you so very much for taking the time to review our hotel! We look forward to welcoming you back again soon!

10/10 Excellent

Brandi

Stayed 1 night in Dec 2023
Response from Jessica on Jan 6, 2024
Brandi! Thank you for taking the time to respond to our survey! We are thrilled that you enjoyed your stay with us! We can’t wait to have you stay with us again soon.

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica on Dec 31, 2023
Tessa, Thank you so very much for your 5 star review! We hope to see you again soon!!!

10/10 Excellent

SARAH

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Jessica on Dec 31, 2023
Sarah, Thank you so much for taking the time to review our hotel! We look forward to having you stay with us again soon!

6/10 Okay

Emily

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Jessica on Dec 19, 2023
Emily, Thank you for taking the time to review our hotel. We look forward to having you stay with us again soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Favorite Hotel
When we come to Carmel we always stay here. This is our 3rd visit and the hotel and the staff never disappoint. They are so friendly and go out of their way to make you feel special. The rooms are always clean and if we need anything they are quick to accommodate.
Stayed 1 night in Dec 2023
Response from Jessica on Dec 15, 2023
Angela, We were so glad to welcome you back once again! I am glad that our staff made you feel special. Happy Holidays and we hope to see you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice to have the room served by housekeeping daily to keep my room fresh. This is often a service that is lacking in other hotels. The staff was courteous and helpful and the breakfast when I had it was quite tasty and fresh. Having the option to order or have the breakfast bar was nice. It would be nice for a portion of the breakfast to be included in the price of the room but the service was great and the food was better than those that offer it as a part of the room cost so for me traveling for work it wasn't a turn off, if you were traveling with a family and needed to pay this out in addition it might be a turn off.
Stayed 4 nights in Nov 2023
Response from Jessica on Dec 15, 2023
Mary! Thank you so much for taking the time to review our hotel. Isn't daily housekeeping a nice return from pre-pandemic life! I am delighted that you enjoyed our breakfast experience. We can't wait to welcome you back the next time you are in the Careml area.Happy Holidays!

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Jessica on Dec 31, 2023
Richard, Thank you form taking the time to review our hotel. We are delighted you enjoyed your stay. We look forward to welcoming you back the next time your travels bring you to the Carmel area.

8/10 Good

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quiet room, convenient location, & very comfortable bed. Only small complaint.....room coffee maker supplies would make only one cup of caffeinated coffee.
Stayed 1 night in Nov 2023
Response from Jessica on Nov 30, 2023
Wayne,Thank you so much for taking the time to review our hotel. We look forward to having you stay with us again! We can always supply you with more coffee for your room!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jessica on Nov 30, 2023
Michelle, Thank you so much for taking the time to review our hotel. We look forward to having you stay with us again!

10/10 Excellent

Jill

Stayed 1 night in Nov 2023
Response from Jessica on Dec 18, 2023
Jill, Thank you for taking the time to review our hotel. We look forward to welcoming you to back the next time your travels bring you to the Carmel area!

10/10 Excellent

Candice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the firepit!
Stayed 1 night in Nov 2023
Response from Jessica on Nov 30, 2023
Candice,We are delighted that you enjoyed the firepit! Thank you so much for taking the time to review our hotel. We look forward to having you stay with us again!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jessica on Nov 30, 2023
Erica,Thank you so much for taking the time to review our hotel. We look forward to having you stay with us again!

4/10 Poor

Lyudmila

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we were staying in the last day , they were redoing the roof. It was a lot of noise. Definitely need updating whole entire hotel elevator beed maintenance My mattress was horrible. I was sleeping on the big hump. It was too expensive for the old hotel.
Stayed 2 nights in Nov 2023
Response from Jessica on Nov 30, 2023
Lyudmila, Thank you for taking the time to review our hotel. Our roofing project is complete, I am sorry about the noise. Our elevators although are a bit noisy are 100% safe and are certified and approved by the State of Indiana.

8/10 Good

prasanth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk employees were so friendly, helpful & nice. Lobby could have been little little more cleaner. There were leaves near the front entrance.
Stayed 3 nights in Oct 2023
Response from Jessica on Nov 30, 2023
Thank you so much for taking the time to review our hotel. I am thrilled that you found our employees to be friendly. I hate the lobby was to up to your expectations.... I assure you that is not typical of our hotel. We look forward to having you stay with us again!

6/10 Okay

David

Liked: Cleanliness, staff & service
Sloppy and below expectations
We had booked a king bed room but we're assigned a double Queen room in the older part of the hotel, second floor. We brought it up and we're told that because the room has been booked by a third party it could not be changed. The same mistake was rectified on the booking of the 18th and 19th, with a room on the fourth floor. Check my bookings with you for proof. My wife's bed was uneven and sagging on one side such that she had to "climb to the middle. She woke up sore. Mine was also too soft, IMHO; but I can sleep anywhere. Wife says that she'll refuse to book another room at the hotel unless she gets a room in the new portion of the hotel, as our first room (18th and 19th) was.
Stayed 1 night in Oct 2023
Response from Jessica on Nov 30, 2023
Thank you so much for taking the time to review our hotel. I am very confused as we do not have a "new" section of our hotel. We do hope the next time your travels bring you to the Carmel area you will choose to stay with us once again.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was just right, certainly compared with 3 years ago during the pandemic. We would stay there, again.
Stayed 2 nights in Oct 2023
Response from Jessica on Oct 26, 2023
David, It was so nice to have you stay with us since the pandemic! We look forward to having you stay more often!

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly.
Stayed 1 night in Oct 2023
Response from Jessica on Oct 26, 2023
Dean, Thank you so much for taking the time to review our hotel. We look forward to welcoming you back the next time your travels bring you to the Carmel area.

10/10 Excellent

Kristine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice plac, give it a try.
Check in was a breeze. When booking I asked for and received upon check in the room that I asked for. Breakfast with Tony was wonderful. The bed and especially pillows were comfy. The room seemed a bit outdated but was clean and comfortable.
Stayed 1 night in Oct 2023
Response from Jessica on Oct 26, 2023
Kristine, Thank you so much for taking the time to review our hotel. I am delighted to see that your check in process was seamless, and breakfast was a hit! We look forward to welcoming you back the next time your travels bring you to the Carmel area.

10/10 Excellent

Jessie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessica on Oct 26, 2023
Jessie, Thank you for the 10/10 review. We hope to see you the next time your travels bring you to the Carmel area again!

8/10 Good

randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
over all good
experience was good stay was pricey.
Stayed 1 night in Sep 2023
Response from Jessica on Oct 5, 2023
Randy, Thank you so much for taking the time to review our hotel. We are delighted that you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Traveled 4 1/2 hours and needed to chnge clothes for a wedding. Found us a nice room @ noon. Thank you so much.
Stayed 1 night in Sep 2023
Response from Jessica on Oct 5, 2023
Michael,Thank you so much for taking the time to review our hotel. We were happy to accommodate the early arrival! We hope you had a great time at the wedding and hope to see you again soon.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jessica on Oct 5, 2023
Michael,Thank you so much for taking the time to review our hotel. We are delighted that you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

Craig

Stayed 1 night in Sep 2023
Response from Jessica on Oct 26, 2023
Craig! 5/5 what a great review. Thank you for taking the time to review us. We can't wait to see you the next time your travels bring you to the Carmel area.

10/10 Excellent

Lynda

Stayed 5 nights in Sep 2023
Response from Jessica on Oct 26, 2023
Lynda, Thank you so very much for reviewing our hotel. We are delighted that you enjoyed your stay and can't wait to welcome you back again soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff
Stayed 1 night in Sep 2023
Response from Jessica on Oct 5, 2023
Lisa,Thank you so much for taking the time to review our hotel. We are happy to hear you found our staff friendly! We hope to see you again the next time your travels bring you to the Carmel area.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jessica on Oct 5, 2023
Jody,Thank you so much for taking the time to review our hotel. We are delighted that you enjoyed your stay, and we hope to see you again soon.

2/10 Terrible

Christopher

Stayed 1 night in Sep 2023
Response from Jessica on Sep 13, 2023
Christopher, I am so very sorry to see that we did not exceed your expectations while staying with us. I do hope you will give us a second chance in the future.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Perfect location to Carmel! Great great people at the front desk! Clean and comfortable!
Stayed 1 night in Sep 2023
Response from Jessica on Sep 13, 2023
Leslie! I am so happy to read that you enjoyed your stay with us! We look forward to having you stay with us the next time your travels bring you to the Carmel area!

10/10 Excellent

kristie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very friendly and knowledgeable about the area. No noise from traffic. The room was clean.
Stayed 1 night in Sep 2023
Response from Jessica on Sep 13, 2023
Kristie, Thank you so much for taking the time to review our hotel. We are delighted to read that you found your room clean and our staff knowledgeable about our area. We hope you were able to enjoy Carmel and look forward to welcoming you back again soon.

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, and the staff was extremely friendly. The rooms were spacious and clean. The hotel price was reasonable, and the fitness center was sufficient for a good morning workout. I would definitely stay here again - 10/10 would recommend.
Stayed 1 night in Sep 2023
Response from Jessica on Sep 13, 2023
Brandon, Thank you so much for the fantastic 10/10 review! We are thrilled that you enjoyed your stay with us and look forward to welcoming you back again soon!

6/10 Okay

Donald

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jessica on Sep 13, 2023
Donald, Thank you for reviewing our hotel. I hate that you only scored us a 6/10, I hope that you will give us a second chance to exceed your expectations.