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Reviews of Home2 Suites by Hilton Carmel Indianapolis

3 out of 5
Home2 Suites by Hilton Carmel Indianapolis
12845 OLD MERIDIAN STREET, Carmel, IN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 307 out of 387 reviews" "
Rating 8 - Good. 49 out of 387 reviews" "
Rating 6 - Okay. 19 out of 387 reviews" "
Rating 4 - Poor. 5 out of 387 reviews" "
Rating 2 - Terrible. 7 out of 387 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very clean and comfortable
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Stacey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the out door sitting area, however did not get to use it byt lived that it was there for guests to enjoy and grills to cook on! The gentleman at the front deak when we arrived was very informative, and helped as needed. Very friendly as well!!! Great stay over all
Stayed 1 night in Apr 2024

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing Checking in and out using the app was so easy. The location was clean and well maintained.
Stayed 3 nights in Apr 2024

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay. Staff were wonderful. Will likely stay at another home 2 Hilton in future.
Stayed 2 nights in Apr 2024

6/10 Okay

Josh

Traveled with family
We enjoyed our stay
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an easy check in and out process! No need to stop at the desk when you can use your phone as your room key! Very convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved all the counter tops in the room! So spacious and comfortable.

10/10 Excellent

Scott

Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Lisa, Rochester

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The woman who checked us in on Friday night was amazing. She was friendly and kind, and helpful. The woman at the checkout desk on Saturday evening/middle of the night was rude. When I went downstairs at 4 AM to purchase a snack from the refrigerator in the lobby so that I could take my medication, she grabbed me about what I wanted to buy instead of just unlocking the refrigerator for me to select my items and bring them to the desk. Upon bringing them to the desk, she asked me why I was buying them instead of waiting for three more hours for the breakfast to be served. It’s none of her business. Her job is simply to provide customer service… Responding with a simple yes when asked, “ may I please make a purchase out of the refrigerator?” And then ring up said purchase without comment or question. My only other concern about the property is that the check out was an hour earlier than we were led to believe. Every other Home2 suites we’ve stayed in has had a noon check out. We received a phone call demanding to know why we had not yet left our room at eight minutes after 11 (by the way, as we were walking out the door. My husband had to return to the room to answer the phone). When we got down to the lobby, I looked around the front desk area and did not see a sign stating check out time. It is possible that I missed it. For your frequent stay customers, it would be good practice to have consistent check out times across all properties.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jennifer, Lafayette

Traveled with partner, Traveled with pets
Disliked: Cleanliness
From first appearance, the room looked very clean. I was thrilled! But then, came bed time… the sheets had “stains” on them the you could tell the sheets hadn’t been washed. These were “ fresh stains”. There was hair on the sheets, it was disgusting. My kitty was also sniffing if the blankets like he smelled another animal on them. I immediately went to the front desk and asked for new sheets and pillow cases. I happened to have a bed comforter in our car , so we used that. I was so happy when I walked in the room and saw that it was nice and clean. But when I started looking closer, nope. Very disappointed. Won’t stay here again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. We had a special request and they quickly were able to accommodate. So thankful for their help!
Stayed 2 nights in Mar 2024

6/10 Okay

Britni

Business traveler
Liked: Cleanliness, staff & service, amenities
Microwave was broken but I was only in for one night so I just dealt with it
Stayed 1 night in Mar 2024

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay in Carmel. This hotel had great reviews, and we found the same to be true. Everyone was friendly, the hotel was clean and the room had everything we needed and more.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 3 day wknd close to city!
Super cute and comfy for our 3day wknd trip with a family 4 !
Stayed 2 nights in Feb 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean and good location
New hotel in decent location for Carmel, Indiana (15-20 min walk into Arts District.
Stayed 4 nights in Feb 2024

10/10 Excellent

Chris

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Darrel

Stayed 1 night in Feb 2024

10/10 Excellent

SEOKJOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, large rooms, friendly staff!
Stayed 1 night in Jan 2024

10/10 Excellent

Chantalle

Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 1st impression
First time staying at this form of hotel and was not disappointed with the amenities.
Stayed 1 night in Dec 2023

10/10 Excellent

Cesar, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was absolutely wonderful just an overnighter everything clean everyone so nice
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed the night passing through but the accommodations were beyond great for my family of 6!
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. Friendly staff and hotel so welcoming and clean . Convenient to where we wanted to go. Would definitely stay here again
Stayed 1 night in Dec 2023

10/10 Excellent

Joel, San Luis Obispo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, rates and breakfast. Had a problem with noise above us later in the evening and outside our door (near elevator)
Stayed 1 night in Dec 2023

10/10 Excellent

Dianne

Stayed 1 night in Dec 2023

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ok.
Hotel staff was excellent...room was a bit musty but clean but the beds were horrendous! Hard, like concrete blocks:( i couldn't imagine staying very long here
Stayed 1 night in Dec 2023

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was great other than their free breakfast wasn't well stocked.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well located, easy to find and access. The staff was very nice, the breakfast was great and the room was clean and cozy.
Stayed 1 night in Nov 2023

10/10 Excellent

Asma, Waite park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 2 nights in Nov 2023

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Very accommodating and easy to get around!
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Traveled with group
Staff was very pleasant, easy check in and out. Maybe a few more items on breakfast bar like fresh cut fruit
Stayed 1 night in Nov 2023

8/10 Good

Julian, Canton

Stayed 1 night in Aug 2023

10/10 Excellent

sheri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Convenient location, clean, and wonderful staff. The bed was comfortable and the room was a nice size.
Stayed 2 nights in Oct 2023

8/10 Good

Jennifer

Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Nice facility!
Stayed 1 night in Oct 2023

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Home2 Suites. Shout out to Karsyn and Kimberly for being extremely accommodating to us over the course of our stay. They really made an effort to make sure we were comfortable and had everything we needed. I would not hesitant to stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Perry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice, would book again
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023