2 bars/lounges, lobby lounge
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Reviews of Marriott Indianapolis Downtown

4 out of 5
Marriott Indianapolis Downtown
350 W Maryland St, Indianapolis, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 644 out of 1012 reviews" "
Rating 8 - Good. 213 out of 1012 reviews" "
Rating 6 - Okay. 65 out of 1012 reviews" "
Rating 4 - Poor. 57 out of 1012 reviews" "
Rating 2 - Terrible. 33 out of 1012 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda

Traveled with family
Great location! Close to all stadiums.
Stayed 2 nights in May 2024
Response from Derek Deak on May 11, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Derek Deak on May 11, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out of 10
Stayed 1 night in May 2024
Response from Indianapolis Marriott Downtown on May 10, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service
Valet parking was excellent. Check-in quick. Lobby atmosphere welcoming with flavored waters/cookies. Multiple elevators a plus after a concert downtown. Beds were excellent. Only minus-The shower door was not level and kept sliding “downhill “!!
Stayed 1 night in May 2024
Response from Derek Deak on May 8, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

6/10 Okay

Simran

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was very rude when we asked for water that was not replenished during housekeeping. They never sent it to our room and hung up on us
Stayed 1 night in May 2024
Response from Derek Deak on May 7, 2024
First and foremost, thank you for taking the time to complete the satisfactory. Your feedback is very important to us, and our goal is to have every guest 100% satisfied with their stay, encouraging us to hear positive feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can deliver great experiences, specifically as it pertains to some of the challenges you experienced. If you have any questions or concerns, feel free to reach out to us. My contact info is below. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Place was great
Stayed 2 nights in May 2024
Response from Derek Deak on May 7, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Megan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very nice, clean, close walk to everything downtown. Starbucks on site always a plus.
Stayed 1 night in May 2024
Response from Derek Deak on May 7, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Gregg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay
Stayed 1 night in May 2024
Response from Derek Deak on May 7, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Joleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No free breakfast. Limited parking..parking was suppose to be included but we somehow ended up getting charged another 55 dollars for one night of parking.
Stayed 1 night in May 2024
Response from Derek Deak on May 7, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Bryan van

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean comfortable room and great shower! Great location to good restaurants!
Stayed 2 nights in May 2024
Response from Derek Deak on May 7, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Richelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice at the hotel. The woman who checked us in was very hard to communicate with but the rest of the staff was amazing.
Stayed 1 night in May 2024
Response from Derek Deak on May 7, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Jennifer

Traveled with partner
That was the fastest check in at a hotel ever!
Stayed 1 night in May 2024
Response from Derek Deak on May 7, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Every staff member was attentive and welcoming. Rooms were clean and ready when we arrived.
Stayed 1 night in May 2024
Response from Derek Deak on May 7, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from Indianapolis Marriott Downtown on May 3, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Derek Deak on Apr 30, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Crystal Rene

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Derek Deak on Apr 30, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Susan J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What made this property exceptional was the staff! My room was perfectly fine, but, somehow, I went to the JW Marriott instead, valet parked my car, and went into the hotel to check in. The manager on duty walked me through the sky bridge to the hotel where, in fact, I had made my reservation. I go back to Indiana fairly often to see my aging mother. From this point forward, I will be staying at the downtown Indianapolis Marriott!
Stayed 2 nights in Apr 2024
Response from Derek Deak on Apr 27, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Indianapolis Marriott Downtown on Apr 23, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

8/10 Good

Jay

Liked: Property conditions & facilities
Within walking distance of everything, nice rooms
Stayed 2 nights in Apr 2024
Response from Derek Deak on Apr 21, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! Raul helped us check in and was extremely friendly and helpful. The hotel was lovely and the burrata toast at Conner’s, to die for!
Stayed 2 nights in Apr 2024
Response from Derek Deak on Apr 20, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Jack

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and clean. Many dining options in the area. Even inside the hotel, two bars and a nice restaurant. Hotel is clean and staff were nice.
Stayed 1 night in Apr 2024
Response from Indianapolis Marriott Downtown on Apr 19, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

brad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive parking
Stayed 1 night in Apr 2024
Response from Indianapolis Marriott Downtown on Apr 17, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

4/10 Poor

Kaylee

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Indianapolis Marriott Downtown on Apr 17, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

Ramoncito, Dedham

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Mar 2024
Response from Indianapolis Marriott Downtown on Apr 16, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

8/10 Good

lisnety montero

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Indianapolis Marriott Downtown on Apr 19, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

Mark

Stayed 1 night in Apr 2024
Response from Derek Deak on May 7, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Judy

Traveled with group
Great hotel for a base to downtown Indy!
Stayed 1 night in Apr 2024
Response from Derek Deak on Apr 13, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Greg

Stayed 2 nights in Apr 2024
Response from Indianapolis Marriott Downtown on May 3, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

10/10 Excellent

Kayla F

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this location/stay!
Stayed 1 night in Apr 2024
Response from Indianapolis Marriott Downtown on Apr 12, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great overall. Shower floor could use re-finishing or bleach (appeared dirty). Elevators were slow. Thanks
Stayed 1 night in Apr 2024
Response from Indianapolis Marriott Downtown on Apr 12, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

10/10 Excellent

Matt

Stayed 1 night in Apr 2024
Response from Derek Deak on Apr 27, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Alysia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean & staff was so friendly
Stayed 1 night in Apr 2024
Response from Derek Deak on Apr 6, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

6/10 Okay

Richard

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room had no pool for the kids and no refrigerator or microwave in the room. For the price you think these things would be included. The staff was friendly. The breakfast was not included with the stay and did not have a variety of choices to choose from. My recommendation would be to add another toaster as well as pancakes and sausages seeing that’s you’re paying $50 to add it to your stay. The parking cost $60 for valet which is a bit much in my opinion. I did like that it was located in a central location downtown near the basketball arena and restaurants.
Stayed 1 night in Mar 2024
Response from Derek Deak on Apr 5, 2024
Greetings,First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and I hope you will accept my sincerest apologies for disappointing you from an overall perspective. I appreciate the feedback from your experience, and will share the specifics with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything I can personally assist you with in the future, please do not hesitate to contact me via email or in the office directly.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Katherine, Glencoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Indianapolis Marriott Downtown on Apr 3, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Indianapolis Marriott Downtown on Mar 26, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

Kaitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for downtown Indianapolis!
Stayed 2 nights in Mar 2024
Response from Indianapolis Marriott Downtown on Mar 26, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

10/10 Excellent

Scott, Fullerton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of choices to eat
Stayed 3 nights in Mar 2024
Response from Derek Deak on Mar 19, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to IndianapolisSincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Autrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms need updating. Not worth what we paid for the weekend. Nothing special about the hotel for the price.
Stayed 2 nights in Mar 2024
Response from Derek Deak on Mar 19, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to IndianapolisSincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

2/10 Terrible

Taylor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Mar 2024
Response from Derek Deak on Mar 17, 2024
Greetings,First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and I hope you will accept my sincerest apologies for disappointing you from an overall perspective. I appreciate the feedback from your experience, and will share the specifics with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything I can personally assist you with in the future, please do not hesitate to contact me via email or in the office directly.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service
Not a very walkable downtown area. I felt stuck in the hotel.
Stayed 2 nights in Feb 2024
Response from Indianapolis Marriott Downtown on Mar 15, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

Justin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we needed without leaving the building!
Stayed 1 night in Mar 2024
Response from Indianapolis Marriott Downtown on Mar 12, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

4/10 Poor

Nicole

Stayed 1 night in Mar 2024
Response from Indianapolis Marriott Downtown on Apr 3, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

Kiera

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 1 night in Feb 2024
Response from Derek Deak on Mar 1, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out.Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management were very accommodating and super helpful.
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 27, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out.Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel restaurant had limited menu
Stayed 2 nights in Feb 2024
Response from Derek Deak on Feb 27, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out.Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Kameka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and we loved the M lounge!
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 27, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out.Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

2/10 Terrible

Anita

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get free parking I paid for, the garage was full. The room assigned to us had guests already. We almost didn’t get another room after driving 6 hours. The room we did get had hair on the sink top, dirty shower walls & curtain. If I wasn’t so tired and the time of night, I would have left. For all of this money, I expected better.
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 27, 2024
Greetings,First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and I hope you will accept my sincerest apologies for disappointing you from an overall perspective. I appreciate the feedback from your experience, and will share the specifics with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future.Sincerely,Derek Deak Front Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Dylan

Stayed 1 night in Feb 2024
Response from Derek Deak on Mar 26, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek Deak Front Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Harpreet

Stayed 2 nights in Feb 2024
Response from Derek Deak on Mar 26, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek Deak Front Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay!
Stayed 2 nights in Feb 2024
Response from Derek Deak on Feb 20, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk Manager