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Reviews of Super 8 by Wyndham Indianapolis/Emerson Ave

2 out of 5
Super 8 by Wyndham Indianapolis/Emerson Ave
4530 S Emerson Ave, I-465, Exit 52, Beech Grove, IN

Reviews

7.6

Good

Rating 10 - Excellent. 212 out of 756 reviews" "
Rating 8 - Good. 296 out of 756 reviews" "
Rating 6 - Okay. 139 out of 756 reviews" "
Rating 4 - Poor. 51 out of 756 reviews" "
Rating 2 - Terrible. 58 out of 756 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Esther

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My young son and I stayed the weekend here for a convention that we were attending downtown. The room was clean and the bathroom was updated. There were many dining options nearby and the parking was easy and free. It was a quick drive to downtown and easy on and off the freeway. The price point was great. The hotels downtown were several hundred per-night, so one night downtown would have been more than the price of our entire stay here. If we come back to Indianapolis, I would consider staying here again, except I would request a bottom floor because they don't have an elevator.
Stayed 3 nights in May 2024

2/10 Terrible

Rae-vehn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ashley on May 8, 2024
We are saddened to see you did find your stay up to your standards. We wish the chance to try again and make it right.

6/10 Okay

Iesha

Stayed 1 night in Apr 2024
Response from Deena on May 2, 2024
Thank you for the time to rate your stay. We appreciate your feedback!

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property to check out the 26th. Instead my booking was shifted to check in the 26th and check out the 27th. I asked it be shifted to the correct date, which can be done (I’ve worked as a night auditor before). Rather, the staff tried to book another booking. I said I didn’t want that. I then tried to cancel my booking and the staff told Expedia the booking couldn’t be shifted due to no availability, which was obviously not true since they tried to book another room for me. So rather than trying to help, I had to sleep in my car in an unfamiliar city but was too scared. This could have easily been fixed, but instead they tried to get reservations from me, leaving me with no money for another room in a city I don’t know.
Stayed 1 night in Apr 2024
Response from Ashley on May 8, 2024
We can not change a 3rd party reservation here at the property. It has to be done with the 3rd party you booked with. I am deeply sorry that the days were not the days you needed and that we could not fix that here for you.

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms where crap , I booked a double room then the property manager said that it’s extra for the double room so I got scammed out of more money then what I booked for. Staff was rude and ignorant.
Stayed 2 nights in Apr 2024
Response from Ashley on Apr 22, 2024
Francisco,We went above and beyond to accommodate your mistake when you booked a double room with double beds. On the website it shows a room with 2 double beds. Not 2 seperate rooms. We have only one room that has 2 rooms and that is the suite. You didn't book the right room and we accomidted you by moving you after you used the room. The party used the shower and the room. We had to go clean that room again. You told us the room was not used and if we hadn't went and checked we would have given it to another person. You also had 4 people with you. That should have been charged also because the reservation is for 2 adults. We are blown away at the review you have left us. We should have had you contact the 3rd party you booked it through and had them change it. I feel we gave you great service from start to finish. I am not sure what else we could have done!

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent budget hotel. Room and bathroom were nicely updated, beds were comfy, hallways and lobby kept clean.
Stayed 2 nights in Apr 2024
Response from Deena on Apr 14, 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

6/10 Okay

Matthew

Traveled with pets, Traveled with family
This is exactly as our advertise no frills low budget, but clean acceptable for night stay
Stayed 1 night in Apr 2024
Response from Deena on Apr 14, 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

6/10 Okay

Mendy

Business traveler
Liked: Cleanliness, staff & service
I did not feel that the property is worth the money I paid. It is very average, could use some updating.
Stayed 2 nights in Apr 2024
Response from Deena on Apr 14, 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

2/10 Terrible

sarah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ever they tried to say I smoked in my room and charge me extra money super weird old guy kept following us around every time we left our room they said he was the grandpa of the hotel we felt very unsafe there staff was rude
Response from Ashley on Apr 22, 2024
Sarah,If you smoked in the room then yes you are charged a smoking clean fee for the cleaning that has to be done to get that smell out. You sign for this when you check in and you are also told verbally it is non-smoking hotel. Its Indiana law. Sorry about the old guy, he is 82 and likes to people watch.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
everybody was friendly and everything went as planned
Stayed 2 nights in Mar 2024
Response from Deena on Mar 19, 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Deena on Mar 19, 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

2/10 Terrible

Susan

Stayed 4 nights in Mar 2024
Response from Ashley on Apr 22, 2024
We hate to see this, we would love a chance to know what went wrong.

10/10 Excellent

Dennie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly...
Stayed 4 nights in Mar 2024
Response from Deena on Mar 7, 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

2/10 Terrible

Kamaljit

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They charge extra
Stayed 2 nights in Mar 2024
Response from Deena on Mar 6, 2024
Thank you for taking the time to rate your stay with us. The extra charge is for the extra person you had in your room. Your reservation was for 2 people and you had 3 people and the extra truck you had which you were told at check in.

10/10 Excellent

Lelani

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent room for a decent price. Pleasant staff. Easy access on and off the highway. Plenty of dining places nearby. Walmart next door. We had a nice quiet stay.
Stayed 1 night in Feb 2024
Response from Deena on Feb 28, 2024
Thank you for taking the time to rate your stay with us. We appreciate your feed back!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean with great pillows and very quite
Stayed 1 night in Feb 2024
Response from Ashley on Feb 16, 2024
Thanks for taking the time to comment on your stay here. We appreciate your feedback and hope you'll stay again soon.

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
I did not stay there due to bugs. The man working the front desk was rude and hung up on me three different times. I paid the full amount and did not even stay there and they refused to refund any money.
Stayed 3 nights in Feb 2024
Response from Ashley on Feb 16, 2024
It was not because of bugs, thats the first thing guests say when they get upset. The hotel has bugs. I am sorry you feel that the front desk was rude. I will check into that. You should not be hung up on. You were charged one nights room and tax for canceling the reservation outside the cancelation policy window. Not the whole amount. Please rest assured that Hotels.com will send you a refund.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was a little off, but nice place and clean
Stayed 1 night in Jan 2024
Response from Deena on Jan 31, 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good. Would have liked a little better choices for the breakfast.
Stayed 1 night in Jan 2024
Response from Deena on Jan 27, 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Deena on Jan 16, 2024
Thank you for taking the time to rate your stay with us, We appreciate your feedback!

10/10 Excellent

Kim

Stayed 1 night in Jan 2024
Response from Deena on Jan 16, 2024
Thank you for taking the time to rate your stay with us. we appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley on Jan 13, 2024
Thank you for taking the time to rate your stay with us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ashley on Jan 13, 2024
Thank you for taking the time to rate your stay with us!

10/10 Excellent

Byron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley on Jan 13, 2024
Thank you for taking the time to rate your stay with us!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashley on Jan 13, 2024
Thank you for taking the time to rate your stay with us!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of places to eat around. Walmart within walking distance
Response from Ashley on Feb 16, 2024
Thank you for taking the time to rate and comment on your stay with us, we hope to see you again in the future!

6/10 Okay

Narendra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashley on Jan 13, 2024
Thank you for taking the time to rate your stay with us!

6/10 Okay

Christopher

Stayed 1 night in Dec 2023
Response from Deena on Dec 6, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Friendly staff. Big tv in room.
Stayed 1 night in Dec 2023
Response from Deena on Dec 6, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was dirty. Breakfast was included in the price but there was no way I was going to eat there. There was no heat in the room; only cold air blew out of the unit.
Stayed 1 night in Dec 2023
Response from Deena on Jan 16, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Jamie

Stayed 1 night in Dec 2023
Response from Ashley on Jan 13, 2024
Thank you for taking the time to rate your stay with us!

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very clean and staff is friendly.
Stayed 1 night in Dec 2023
Response from Deena on Dec 6, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

2/10 Terrible

Jill

Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Nothing.
Stayed 10 nights in Nov 2023
Response from Ashley on Dec 1, 2023
Jill,I am sorry that the stay with us was not up to your expectations. We tried everything we could to please you also while respecting other customers also. We did notice you smoking in the room at which you admitted to us and told us to charge you. We thought it would be best for you to leave to another hotel with the remaining days to be refunded at which we did. Sorry that we couldn't make it better.

10/10 Excellent

Simran

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Deena on Nov 19, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

10/10 Excellent

Imogene

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. I felt very comfortable there.
Stayed 1 night in Nov 2023
Response from Deena on Nov 17, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

6/10 Okay

Jeffrey

Traveled with family
Liked: Property conditions & facilities
$100 damage deposit alert!
The stay was fine, the breakfast was fully carbohydrate as may often be expected. No eggs or cream cheese or peanut butter. Coffee was marginal. Mainly I am reporting that the desk clerk is tasked with the unpleasant work of explaining the poor communication on Hotels.com about their damage deposit policy. It is an ok policy which needs to be highlighted upon making the reservation. I paid by paypal but they state that their might be a hold on the deposit if you use a debit card for up to 7 days which is excessive. The staff are pleasant though!
Stayed 1 night in Nov 2023
Response from Ashley on Nov 17, 2023
Thanks for taking the time to rate and comment on your stay with us. We do have hard boiled eggs and cream cheese, I will look into peanut butter also! Unfortunately we have talked with hotels. com and told them that it is important to notify the guests upon booking about the deposit, but still run into the issue of them not telling the guests. I am sorry for that and the misunderstanding.

2/10 Terrible

Aaliyah

Stayed 3 nights in Oct 2023
Response from Ashley on Dec 1, 2023
Aaliyah, I am unsure what you encountered during your stay to leave the rating you left for us. I would love a chance to talk and find out what happened, please if willing contact us directly by phone at the hotel. Thanks,

8/10 Good

Heather

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Deena on Oct 26, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

8/10 Good

Dianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very good. Not plus but clean, quiet, had breakfast ( my husband was hoping for biscuits and gravy). It was comfortable for sleeping. I’d stay again.
Stayed 1 night in Oct 2023
Response from Deena on Oct 24, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

10/10 Excellent

Roberto

Stayed 1 night in Oct 2023
Response from Deena on Oct 24, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

10/10 Excellent

Jesse

Stayed 2 nights in Oct 2023
Response from Deena on Nov 17, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

10/10 Excellent

Gwendolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend it
Just stayed one night but would stay there again - was clean and staff was friendly - breakfast was included so was worth the price
Stayed 1 night in Oct 2023
Response from Deena on Oct 10, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

8/10 Good

Elio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Deeba on Oct 9, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Deena on Oct 9, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service
Breakfast was better than I expected. Clean room, comfy bed. Easy access to 465
Stayed 2 nights in Sep 2023
Response from Deena on Oct 5, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Deena on Sep 25, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place suited my needs for a one night stay. Staff was very friendly & pleasant. My only complaint was there was an odd smell in the room like maybe someone had smoked in there recently.
Stayed 1 night in Sep 2023
Response from Deena on Sep 25, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Friendly service at check in. Clean room.
Stayed 1 night in Sep 2023
Response from Deena on Sep 25, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

6/10 Okay

Laquila

Stayed 2 nights in Sep 2023
Response from Deena on Sep 25, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Deena on Sep 19, 2023
Thank you for taking the time to rate your stay with us. We appreciate your feedback!