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Reviews of Hotel Excelsior

4 out of 5
Hotel Excelsior
43, Jalan Sultan Abdul Jalil, Ipoh, Perak

Reviews

8.0

Very Good

Rating 10 - Excellent. 197 out of 834 reviews" "
Rating 8 - Good. 447 out of 834 reviews" "
Rating 6 - Okay. 142 out of 834 reviews" "
Rating 4 - Poor. 29 out of 834 reviews" "
Rating 2 - Terrible. 19 out of 834 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price, clean, convenience, good breakfast, convenience to a lot of things
Stayed 1 night in Apr 2024

10/10 Excellent

Chan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evertime I went to Ipoh, I stay in Excelsior Hotel. The price is reasonable and near to food,shopping and massage. Is clean and quiet.Surprising on ramadan period they offer us free buffet breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 7 nights in Mar 2024

8/10 Good

Chan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is good. At the back of the hotel a lot of tim sum restaurant. Near to shopping area. The hotelbis clean and comfortable.
Stayed 3 nights in Mar 2024

8/10 Good

Kok Hwa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Convenient, comfortable stay and reasonable rate.
Stayed 1 night in Mar 2024

10/10 Excellent

HARRY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it is good
Stayed 2 nights in Mar 2024

10/10 Excellent

Foo Ping

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Easy and quick check in. Breakfast is fine. Room is clean with coffee and tea facility with a kettle and fridge. Added benefit of a safe provided. Will stay there again. lts convenient and walkable to food area. Parking available.
Stayed 1 night in Mar 2024

10/10 Excellent

Sophia, Forest Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location was in a very convenient place. All hotel workers are very nice. They had a nice breakfast with hard working friendly staff. The room was very clean. The only thing was at night they had a Karaoke or some sort of party at a lower floor. The sound travelled to the hotel room. But it was a very minor point. Overall, it was a good hotel with the price I paid and made my Ipoh stay great.
Stayed 3 nights in Mar 2024

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and room is big and clean. Could have supply hand and wash towels.
Stayed 3 nights in Mar 2024

10/10 Excellent

Manohar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean, staff was excellent. Breakfast had a lot of choices. The internet was erratic. Had to reconnect several times. Room service was great. Room sizzle very small and no shelving in the closet to lay out the clothes. Had to work out of the suitcases.
Stayed 3 nights in Feb 2024

8/10 Good

Vivi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

SOO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location, staff are friendly
Stayed 3 nights in Jan 2024

6/10 Okay

Ronnie

Traveled with partner
Liked: Staff & service
It is value for money as the Junior Suite was big but the layout of the toilet could be better. It was in the middle of the room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Leet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

Jia Ling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location and accessible to any part of Ipoh either via walking distance or easily call a grab to the designated location.
Stayed 2 nights in Jan 2024

8/10 Good

Mindy

Traveled with family
Liked: Staff & service
Disliked: Amenities
Breakfast included was good. Gym was in the basement, no AC - too hot and humid. Staff were nice.
Stayed 2 nights in Jan 2024

6/10 Okay

Kok Hua

Liked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Sin Seong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Dec 2023

10/10 Excellent

Ben, Kuala Lumpur

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

seik peng

We check in after around 4pm, when we go out to our room there is only one room ready another room still unpack I ask the cleaner to pack the room she really later and they all talking and relax. I ask how long can they packing they reply me around 20min
Stayed 1 night in Dec 2023

10/10 Excellent

Yun Ping

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good.. super strong aircon which we like!
Stayed 1 night in Dec 2023

8/10 Good

Wee Kiat

Liked: Staff & service
4?days stay
Hotel look tired but not bad.
Stayed 4 nights in Nov 2023

8/10 Good

Betty san san

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very pleasant stay
frontlilne staff are helpful, resturant staff are also very friendly and helpful
Stayed 3 nights in Oct 2023

6/10 Okay

Ellen A

Stayed 3 nights in Oct 2023

8/10 Good

Ching Yee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room condition was exceeded our expectation considering the pricing. The location is excellent which is near to many attractions and famous restaurants. However, the live band opposite the hotel was really noisy on Sat night. The noise was continued till past midnight. Other than that, the room was good value for money.
Stayed 2 nights in Oct 2023

6/10 Okay

Kai Wai

Traveled with family
Liked: Cleanliness, staff & service, amenities
Maintenance need to be improved, the rainfall shower is not working. The shower door is shaky.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room are very cleanliness and the staff very friendly.
Stayed 5 nights in Oct 2023

8/10 Good

Ng Thian

Liked: Cleanliness, staff & service, property conditions & facilities
Good service by staff and concierge was great!
Stayed 3 nights in Oct 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Koh

Disliked: Cleanliness, staff & service, property conditions & facilities
The room is very down, doors frames are already rotten and cannot be locked for the toilet door also. Did not provide any hand or face towels. Some rooms (we had booked 4 rooms) are choked and water flows very slowly. Poor housekeeping, only tidy up the bed and replenish the used towels, but floors are not vaccum and the rubbish (tissue papers dropped on the floor) still can be found on the floor lying same place after housekeeping. Only good of the hotel is the accessiblities to the nearby places for food and massage.
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ipoh short stay
Hotel is ok, very basic, location is good & is close to everything.
Stayed 3 nights in Sep 2023

6/10 Okay

YEE HSING

Traveled with family and small children
Liked: Staff & service, amenities
Breakfast just so so.
Stayed 2 nights in Sep 2023

8/10 Good

Sek Fun

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We like shopping for foods around Ipoh China town. So location of hotel is excellent.
Stayed 1 night in Sep 2023

4/10 Poor

Steven

Disliked: Staff & service
I paid RM70 for the deposit when checking in. A dishonest front desk staff insisted that the said sum is paid for the government tax and it is not refundable when checking out. I had a receipt with me to proof the above.

8/10 Good

Joo Tin Carolyn

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Many dining, shopping and places to visit are walking distance from the hotel. Staff are very friendly, helpful and cheerful.
Stayed 3 nights in Aug 2023
Response from Shah Zainal (GSM) on Aug 27, 2023
Dear Joo Tin Carolyn, Such a pleasure to receive a wonderful review of your stay with us. It has been a great pleasure welcoming you to Excelsior Hotel Ipoh. Thank you for taking the time to write us this review! We are happy to hear that you had enjoyed your visit with us. We hope that you'll consider us again should you ever choose to have a relaxing retreat. We will be more than happy to welcome you back any time. Till then, take care and have an amazing week ahead. Stay connected, Shah Zainal Guest Service Manager

8/10 Good

Yuen Hwa

Traveled with partner
Alright
Stayed 3 nights in Jul 2023
Response from Shah GSM on Jul 23, 2023
Dear Yuen Hwa,Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your experience has been no less than luxurious and we thank you for your kind feedback. Once again thank you for your recommendation to our Agoda readers and future potential guests and we look forward to welcoming you back. Till then, take care and have a pleasant week ahead.Stay connected,Shah ZainalGuest Service Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel l stayed in Ipoh
Stayed 2 nights in Jul 2023
Response from shah GSM on Jul 19, 2023
Dear Sir/madam, Such a pleasure to receive a wonderful review of your stay with us. It has been a great pleasure welcoming you to Excelsior Hotel Ipoh. Thank you for taking the time to write us this review! We are happy to hear that you had enjoyed your visit with us. We hope that you'll consider us again should you ever choose to have a relaxing retreat. We will be more than happy to welcome you back any time. Till then, take care and have an amazing week ahead. Stay connected, Shah Zainal Guest Service Manager

10/10 Excellent

Peter

Stayed 1 night in Jul 2023
Response from Shah GSM on Jul 23, 2023
Dear Peter,Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your experience has been no less than luxurious and we thank you for your kind feedback. Once again thank you for your recommendation to our Agoda readers and future potential guests and we look forward to welcoming you back. Till then, take care and have a pleasant week ahead.Stay connected,Shah ZainalGuest Service Manager

8/10 Good

Lim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and staff are courteous and friendly. The counter staff service are good.
Stayed 1 night in Jul 2023
Response from shah zainal on Jul 18, 2023
Dear Lim, Such a pleasure to receive a wonderful review of your stay with us. It has been a great pleasure welcoming you to Excelsior Hotel Ipoh. Thank you for taking the time to write us this review! We are happy to hear that you had enjoyed your visit with us. We hope that you'll consider us again should you ever choose to have a relaxing retreat. We will be more than happy to welcome you back any time. Till then, take care and have an amazing week ahead. Stay connected, Shah Zainal Guest Service Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will regret to stay in this hotel
The only advantage to stay in this hotel is the location it situated. Other than this, I think Motel can be better in turn of room cleanliness, quietness, internet wifi speed, toiletry supplies, house keeping, breakfast quality and choice of foods... If you need to stay in this hotel and thinking of taking breakfast there, I think you should save the money and enjoy breakfast outside rather than eating low quality food inside the hotel. I gave up taking breakfast there after my first BF there though I had paid for it. I had 2 transaction for my credit cards for nothing after checking my credit card notice and hope there cancel those transactions by now.
Stayed 3 nights in Jun 2023
Response from shah zainal on Jul 18, 2023
Dear sir/madam,Thank you very much for sharing such an impeccable review of your stay with us. We are glad to hear that your experience has been no less than luxurious and we thank you for your kind feedback. Once again thank you for your recommendation to our expedia readers and future potential guests and we look forward to welcoming you back. Till then, take care and have a pleasant week ahead.Stay connected,Shah ZainalGuest Service Manager

6/10 Okay

Amy

Traveled with family
Disliked: Property conditions & facilities
This hotel is in good location with walking distance to malls and street food. However, very disappointed with cleanliness. There was a big black shoe imprint on the duvet cover when I lift it up before I went to sleep. One of the towel has a very stinky smell. The hotel definitely needs remodeling. Staff is ok.
Stayed 2 nights in Jun 2023
Response from shah GSM on Jul 23, 2023
Dear Amy,It has been our pleasure to welcome you once again to Excelsior Hotel Ipoh and thank you for your warm feedback. We sincerely regret to learn about the service shortfall you experience, rest assured this has been discussed with the team to avoid future occurrences. Thank you for sharing an amazing review of experience and we truly appreciate your kind words. We look forward to welcoming you back in the near future. Take care and have a wonderful week ahead.Stay connected,Shah ZainalGuest Service Manager

10/10 Excellent

jessie

Stayed 1 night in Jun 2023
Response from shah zainal on Jul 18, 2023
Dear Jessie,Such a pleasure to receive a wonderful review of your stay with us. It has been a great pleasure welcoming you to Hotel Excelsior Ipoh. Thank you for taking the time to write us this review! We are happy to hear that you had enjoyed your visit with us. We hope that you'll consider us again should you ever choose to have a relaxing retreat. We will be more than happy to welcome you back any time. Till then, take care and have an amazing week ahead.Stay connected,Shah ZainalGuest Service Manager

6/10 Okay

Timothy

The service of counter staff were not so good.
Stayed 2 nights in Jun 2023
Response from shah zainal on Jul 18, 2023
Dear Timothy,We thank you for taking the time to write us your review of your stay with us. Please accept our apologies for the inconveniences that you had experienced, it has never been our intention to allow our guest to experience a lacklustre stay with us at any time. The teams involved have been highlighted and will look into this to better serve our guests. Thank you once again for sharing your comments with us and we look forward to hopefully welcoming you back again should you let us have the opportunity. Take care and have an exquisite week ahead.Stay connected,Shah ZainalGuest Service Manager

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, near to eateries and Ipoh Parade. Strategic location. Room a bit too old. Noisy on Saturday night due to the karaoke in the hotel until 1 am. Recommend to stay there on weekdays which is peaceful and quiet.
Stayed 2 nights in Jun 2023
Response from shah GSM on Jul 23, 2023
Dear Victoria, It has been our pleasure to welcome you to your luxurious retreat here at Excelsior Hotel Ipoh. Thank you for sharing such an amazing review for your stay here on this esteemed platform and we appreciate your kind words of our service and facilities. We endeavour to work on your kind feedback especially with regards to the food quality and variety. We hope you'll think of us again should you ever need another retreat away from home. Till then, take care and have a wonderful week ahead. Stay Connected, Shah Zainal Guest Service Manager

8/10 Good

Subash

Stayed 2 nights in Jun 2023
Response from shah GSM on Jul 19, 2023
Dear Subash,Such a pleasure to receive a wonderful review of your stay with us. It has been a great pleasure welcoming you to Hotel Excelsior Ipoh. Thank you for taking the time to write us this review! We are happy to hear that you had enjoyed your visit with us. We hope that you'll consider us again should you ever choose to have a relaxing retreat. We will be more than happy to welcome you back any time. Till then, take care and have an amazing week ahead.Stay connected, Shah Zainal Guest Service Manager

6/10 Okay

Verified traveler

Traveled with family
Disliked: Room comfort
Ok stay
Location is ok but informed me that family room only onky level 6 which is very noisy due to pub singing till 12-1am daily. If not the dtay woupd be better. Breakfast is simple.
Stayed 2 nights in Jun 2023
Response from shah GSM on Jul 19, 2023
Dear Sir/madamIt has been our pleasure to welcome you to your luxurious retreat here at Excelsior Hotel Ipoh. Thank you for sharing such an amazing review for your stay here on this esteemed platform and we appreciate your kind words of our service and facilities. We endeavour to work on your kind feedback especially with regards to the food quality and variety. We hope you'll think of us again should you ever need another retreat away from home. Till then, take care and have a wonderful week ahead. Stay Connected, Shah Zainal Guest Service Manager

10/10 Excellent

Lily

Traveled with family
Nice to stay.
Friendly and good services, well rooms renovated since my last trip in 20 years ago, the con was there was smoking smell when we got to our floor, but the rooms were very clean. Nice location surrounding by shops and restaurants. Worth the price. Highly recommend.
Stayed 1 night in May 2023
Response from shah zainal on Jul 18, 2023
Dear Lily, Such a pleasure to receive a wonderful review of your stay with us. It has been a great pleasure welcoming you to Excelsior Hotel Ipoh. Thank you for taking the time to write us this review! We are happy to hear that you had enjoyed your visit with us. We hope that you'll consider us again should you ever choose to have a relaxing retreat. We will be more than happy to welcome you back any time. Till then, take care and have an amazing week ahead. Stay connected, Shah Zainal Guest Service Manager

10/10 Excellent

Phiak Geik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from shah zainal on Jul 18, 2023
Dear Vemanna,Such a pleasure to receive a wonderful review of your stay with us. It has been a great pleasure welcoming you to Hotel Excelsior Ipoh. Thank you for taking the time to write us this review! We are happy to hear that you had enjoyed your visit with us. We hope that you'll consider us again should you ever choose to have a relaxing retreat. We will be more than happy to welcome you back any time. Till then, take care and have an amazing week ahead.Stay connected,Shah ZainalGuest Service Manager

6/10 Okay

Joyce

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from shah zainal on Jul 18, 2023
Dear Vemanna,Such a pleasure to receive a wonderful review of your stay with us. It has been a great pleasure welcoming you to Hotel Excelsior Ipoh. Thank you for taking the time to write us this review! We are happy to hear that you had enjoyed your visit with us. We hope that you'll consider us again should you ever choose to have a relaxing retreat. We will be more than happy to welcome you back any time. Till then, take care and have an amazing week ahead.Stay connected,Shah ZainalGuest Service Manager